Sierra Wireless Clear Spot 4G+ User Manual
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Sierra Wireless Clear Spot 4G+ User Manual

Sierra Wireless Clear Spot 4G+ User Manual

Personal hotspot
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Clear Spot 4G+ Personal Hotspot

User Guide

2131352
Rev 1.0

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Summary of Contents for Sierra Wireless Clear Spot 4G+

  • Page 1: User Guide

    Clear Spot 4G+ Personal Hotspot User Guide 2131352 Rev 1.0...
  • Page 3 Notice totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well-constructed network, the Sierra Wireless modem should not be used in...

  • Page 4: Contact Information

    D560,911 and other patents pending. ® This product includes technology licensed from QUALCOMM Manufactured or sold by Sierra Wireless or its licensees under one or more patents licensed from InterDigital Group. Copyright © 2010 Sierra Wireless. All rights reserved. Trademarks AirCard and “Heart of the Wireless Machine”...

  • Page 5: Revision History

    Preface Additional For up-to-date product descriptions, documentation, application notes, firmware upgrades, troubleshooting tips, and press releases, visit www.sierrawireless.com. Information and Updates Revision History Revision Release Changes number date Feb 10 Initial release Rev 1.0 Jan.10...
  • Page 6 Clear Spot 4G+ User Guide 2131352...

  • Page 7: Table Of Contents

    Contents Device Basics ..........13 Your Device .
  • Page 8 Clear Spot 4G+ User Guide Installing and Setting Up the Device ....... 25 Setting Up the Device .
  • Page 9 Contents Vertical Row (of Icons and Text) ....... . . 40 Signal Information .
  • Page 10 Clear Spot 4G+ User Guide Enabling and Disabling the LED ....... . . 60 Sounds.
  • Page 11 Contents Exporting and Importing Settings ....... . . 93 Exporting Settings ......... . 93 Importing Settings .
  • Page 12 Clear Spot 4G+ User Guide Troubleshooting Tips ......... 104 General tips .

  • Page 13: Device Basics

    1: Device Basics Your Clear Spot 4G+ personal hotspot allows you to easily connect to the Internet and to share your 3G/4G connection with others. This user guide describes how to set up your device and use the browser interface to: •...

  • Page 14: Components Of Your Device

    Clear Spot 4G+ User Guide Components of your device Your device consists of these main components: • Wi-Fi access point The Wi-Fi access point connects your computers and other Wi-Fi-enabled devices to your device. • 3G modem The 3G modem connects your device to the Internet via the 3G (CDMA 1X/ EVDO) network (more widely available, compared to 4G).

  • Page 15: Package Contents

    Device Basics Package Contents Your package includes: • Clear Spot 4G+ personal hotspot by Sierra Wireless • Battery compartment cover • Rechargeable battery • Power adapter • USB cable • Quick Start guide Care and Maintenance As with any electronic device, you should handle this device with care to ensure reliable operation.

  • Page 16: Getting Started With Your Device

    Clear Spot 4G+ User Guide Getting Started With Your Device System Requirements • One or more computers that support Wi-Fi (802.11b/g) • Web browser (required if you'll be using the browser interface to view status and to configure settings). The following browsers are supported: ·...

  • Page 17: Your Device

    2: Your Device Battery The battery compartment is on the back of the device. The battery is replaceable. If you need a new battery, visit the Sierra Wireless online store at https://www.sierrawireless.com/eStore/. Installing the Battery 1. Remove the battery compartment cover.

  • Page 18: Connecting Through Usb

    Clear Spot 4G+ User Guide 2. Align the battery contact points with those inside the battery compartment, and insert the battery into the device. 3. Replace the battery compartment cover. Connecting Through USB Note: If you’ll be using USB for data transfer (and not just for charging the device), you "Making a Tethered Connection"...

  • Page 19: Charging The Device

    Your Device Use the USB cable to connect the device to your computer when: • You want to charge the device, but you don't want to use the power adapter, or the power adapter is not available. • Your computer does not have Wi-Fi. •...

  • Page 20: Using The Ac Charger With Usb Port

    Clear Spot 4G+ User Guide Using the AC Charger with USB Port 1. Insert the smaller (Micro B) end of the USB cable into the USB connector on the side of the device. 2. Insert the other (USB) end of the USB cable into the power adapter. 3.

  • Page 21: Power Button

    Your Device Note: If you’re using Mac OS X 10.4.x, after you connect the device you may see a warning message that your computer is running on UPS backup battery and that you should perform a computer shutdown. You can continue with your work. To prevent this "Making a Tethered message from being displayed, install the device driver.

  • Page 22: Using The Power Button To Determine The Device State

    Clear Spot 4G+ User Guide Using the Power Button to Determine the Device State The power button on the device also indicates the device's status, as shown in the following table. Description Your action Power button • • Not lit The device is turned off, and may or To turn the device on, press and hold the may not be charging.

  • Page 23: Lcd

    Your Device If the LCD is not lit, see "Turning Your Device On" on page Interpreting the LCD The LCD shows icons and text that reflect the status of the device and your connection. A B C D Signal strength 3G/4G status Roaming indicator Alerts...

  • Page 24: Mute Switch

    Clear Spot 4G+ User Guide Mute Switch The mute switch is used to turn on or off sounds from the device. The mute switch is located on the side of the device: "Sounds Information Tip: You can also disable sounds through the home page. See and Settings"...

  • Page 25: Installing And Setting Up The Device

    3: Installing and Setting Up the Device Setting Up the Device 1. Install the battery, as described in "Installing the Battery" page 17. 2. Connect the device to the AC charger, as described in "Using the AC Charger with USB Port" on page 20.

  • Page 26: Changing The Password And Settings

    Clear Spot 4G+ User Guide This window provides several options. • To keep the default settings of the device, click one of the following: The Internet · (to start surfing) My Clear Spot 4G+'s home page · (to view the device status, customize settings).
  • Page 27 Installing and Setting Up the Device Wi-Fi Security Options More options Set up my Clear Spot 4G+ If you click (after having clicked , during the device setup), a window with four Wi-Fi security options opens. Note: All the devices used with the Clear Spot 4G+ personal hotspot must support the selected security type.

  • Page 28: Activating And Using Your Network Service

    Clear Spot 4G+ User Guide Lower security. Works with older and newer Wi-Fi devices. Recommended only if any of your devices don't support WPA or WPA2. Open WEP uses the key for encryption, but not for authentication. WEP-128 Bit - Open •...
  • Page 29 Installing and Setting Up the Device In most cases, the activation process will be seamless, not requiring any action from your part; in some cases, you won't even see any activation-related messages displayed on the device LCD. Initiating Activation of Your Device for 3G In rare cases, the device LCD and the home page may indicate that activation is required: •...
  • Page 30 Clear Spot 4G+ User Guide 2131352...

  • Page 31: Using Your Device

    4: Using Your Device Connecting Through USB TRU-Install TRU-Install™ is a Sierra Wireless feature that installs the necessary drivers the first time you connect the device to your Windows or Mac computer through the USB cable. (For details, see "Making a Tethered Connection"...
  • Page 32 If you’re running Windows Vista and the AutoPlay window opens, click setup.exe 4. In the TRU-Install window, click 5. Go through the installation of the Sierra Wireless USB driver. (Follow the instructions on the screen.) — or — 1. Using Wi-Fi, connect to the device. See "How Do I Connect to Wi-Fi?"...

  • Page 33: Browser Interface Home Page

    Using Your Device 5. If the "Welcome to the Sierra Wireless Driver Installer" window isn’t automati- cally displayed, double-click the file that you’ve downloaded. Continue 6. In the "Welcome to the Sierra Wireless Driver Installer" window, click 7. Follow the instructions on the screen.

  • Page 34: Displaying The Home Page Of The Device

    Clear Spot 4G+ User Guide When you click an icon or the text next to it, a window opens to the right (see the screenshot on page 41). The window contains additional status information and, if you're logged in, commonly-used configurable settings. "Vertical Row (of Icons and Text)"...

  • Page 35: Logging On As An Administrator

    Using Your Device Logging On as an Administrator You don't need to log in to access and use the home page. However, when you're logged in: • Additional information appears in the window that appears when you click an item on the left side of the home page. See "Vertical Row (of Icons and Text)"...

  • Page 36: Mini Window

    Clear Spot 4G+ User Guide Mini Window If you click the virtual device on the home page, the Mini Window opens — an image of the device in a separate Web browser window. Similar to the virtual device, the Mini Window reflects most of the icons and text displayed on the real device.

  • Page 37: Alerts

    Using Your Device Alerts Displaying Alerts The alerts icon indicates whether there are any alerts (messages that require your attention). The icon is on the left side of the home page. Click the icon to display the Alert window. If more than one alert is available: •...

  • Page 38: 3G Network Update Available

    Clear Spot 4G+ User Guide 3G Network Update Available The 3G Network Update Available alert appears if a PRL update or 3G profile update is available for your device. The update may improve your 3G network service. Note: During installation of the update: •...

  • Page 39: Software Update Available

    Using Your Device Software Update Available The update may improve performance and add or modify features. Note: During installation of the update, your Internet and Wi-Fi connections won’t be available. When the installation is complete, you will need to reconnect to Wi-Fi. To install the update: 1.

  • Page 40: Sharing Your Connection

    Clear Spot 4G+ User Guide To launch a connection: Connect • Click on the Virtual Device on the home page (you must be logged in). — or — Connect Click in the Mini Window (you must be logged in). — or — If the device LCD displays "Disconnected from 3G/4G network.

  • Page 41: Signal Information

    Using Your Device Most of these icons are also shown on the physical device and Virtual Device (page 35). Hover the mouse over an icon; the corresponding icon on the Virtual Device is highlighted. If you click an icon or the text, a window opens with additional information, as shown in the following screenshot.

  • Page 42: Mobile Broadband Information And Settings

    Clear Spot 4G+ User Guide · Tables that show the coverage type, RSSI, and Ec/Io (for 3G) or CINR (for 4G). RSSI reflects the signal strength of the network. Ec/Io is a dimensionless ratio of the average power of a channel, typically the pilot channel, to the total signal power.

  • Page 43: Alert Information

    Using Your Device To automatically connect to the network upon loss of connection or when the Connect Automatically device powers on, select Alert Information The alerts icon indicates whether there are any alerts (situations that require your attention). Note: To view alert information, you must be logged in. New alerts are checked upon device power-up.

  • Page 44: Battery Information And Settings

    Clear Spot 4G+ User Guide Block — Used to block the computer's access to the device. You might want to do this if: • You don't recognize a listed computer. • You have lots of data to transfer (you want to be the sole user of the bandwidth).

  • Page 45: Internet Connection Information

    Using Your Device AC powered • . Choose one of the following: Longer Wi-Fi range · Shorter Wi-Fi range · — You have a designated wireless area and you need to minimize the effect of your network on other networks in the vicinity. Standby (Low Power) Mode When the device is in standby (low power) mode, the 3G/4G modem radios, the Wi-Fi radio, and the LCD are off, and the power button...

  • Page 46: Microsd Card Information And Settings

    Clear Spot 4G+ User Guide From this window you can: Reset • Reset the data usage figures for the current billing cycle. (Click Starts on day • Change the start day of the billing cycle (in the list). microSD Card Information and Settings The text next to the icon indicates whether the card is: •...

  • Page 47: Home Page Buttons

    Using Your Device Note: System alerts include several types of events, for example: • Critical battery • Critical temperature • Software update available • Network update available • Routing hardware settings reset • Device startup failure Wi-Fi user has joined ·...
  • Page 48 Clear Spot 4G+ User Guide Advanced Settings From the Advanced Settings window you can configure all the settings of the device and the browser interface. The Advanced Settings window has the following tabs; each tab has several panels. • Device tab. See "Device Tab"...

  • Page 49: Buttons Below The Virtual Device

    Using Your Device Buttons Below the Virtual Device Note: The buttons appear only when you're logged in. Connect/Disconnect Button This button disconnects a connection, or connects (if currently there's no connection). Power Off Button This button turns the device off. Note: You can turn the device on by using the device power button.

  • Page 50: Inserting A Microsd Card

    Clear Spot 4G+ User Guide Setting Up Access to the microSD Card If you've enabled access to the microSD card, you must also specify whether a username and password are required to access the card. 1. Ensure you're logged in to the home page. Advanced settings 2.

  • Page 51: Removing A Microsd Card

    Using Your Device Note: If your microSD card has not been formatted, or is in a format that your computer does not recognize, you may be prompted to format the microSD card. The formatting procedure erases all the data on the microSD card, after which the files CANNOT be retrieved.

  • Page 52: Updates

    Clear Spot 4G+ User Guide start start > Run From the Windows menu, click , and then type one of the fol- lowing: \\clearspot\ · \\<Hostname>\ · 2. Double-click the shared folder. Go > Connect to Server 1. In Finder, select 2.

  • Page 53: Automatically Checking For Updates

    Using Your Device Automatically Checking for Updates To specify how often the browser interface checks for updates: 1. Log in to the home page. Advanced settings 2. Click Device > Basic 3. Click Check for Updates 4. In the list, click an option. "Alert Tip: When updates are available, an alert is shown in the browser interface.

  • Page 54: Upgrade Firmware From A File

    Upgrade Firmware From a File Use this option when you have an updated firmware file that you've, for example, downloaded from the CLEAR or Sierra Wireless website. Note: During installation of the update: • DO NOT turn off or unplug the device.

  • Page 55: Viewing Device Information

    Using Your Device 11. If you've saved the current configuration, reload it. Browse Import Router Settings a. Click next to the field, and click the file you've saved. Import b. Click 12. Reconnect to Wi-Fi. See "How Do I Connect to Wi-Fi?" on page Viewing Device Information 1.

  • Page 56: Reset Button

    Clear Spot 4G+ User Guide PRL Version • The PRL (Preferred Roaming List) is an account configuration item set by your service provider. It controls the radio channels and network carrier used by the 3G modem. An updated PRL may improve your 3G network service. Firmware Version •...

  • Page 57: Restarting The Device

    Using Your Device Restarting the Device Tip: Alternatively, you may be able to restart the device by pressing and holding the power button on the device for three to four seconds. If the device or the home page seems to stop responding, you can reset (restart) the device: 1.
  • Page 58 Clear Spot 4G+ User Guide 4. Replace the battery compartment cover. 2131352...

  • Page 59: Settings

    5: Settings Power Settings Battery and USB Power Settings You can specify the settings for battery and USB power: Better battery life • — At the cost of a shorter Wi-Fi range. Longer Wi-Fi range • — At the cost of a shorter battery life. To choose an option: 1.

  • Page 60: Setting The Lcd Timeout

    Clear Spot 4G+ User Guide LCD Backlight 4. Set the field to helps prolong the battery life, but you can't check the LCD for status icons and messages.) Setting the LCD Timeout Tip: Alternatively, you can permanently turn off the LCD, in which case it will never "Turning the LCD On or Off"...

  • Page 61: Sounds

    Settings Sounds Enabling and Disabling Sounds You can enable or disable sounds of the device through: • The mute switch on the device (disables all sounds). See "Mute Switch" page 24. • The browser interface (selectively disables sounds). See "Sounds Information and Settings"...

  • Page 62: Low Battery Alert

    Clear Spot 4G+ User Guide Low Battery Alert You can set an alert to sound when the battery level is low. Setting the Alert From the Home Page 1. Ensure you're logged in to the home page. 2. Click the Sounds icon ( Low battery 3.

  • Page 63: Login Settings

    Settings Login Settings Changing the Administrator Password Note: If you forget the Admin login password, you’ll need to reset the device to its default "What Do I Do if I Forgot the Adminis- settings and go through the device setup. See trator Password?"...

  • Page 64: Advanced Settings

    Clear Spot 4G+ User Guide 5. In the row for the computer that you want to disable automatic login, click Remove Advanced Settings From the Advanced Settings window you can configure all the settings of the device and the browser interface. The Advanced Settings window has the following tabs;...
  • Page 65 Settings Standby Timer on Battery or USB On AC Power • — Enable standby (low power) mode. See "Standby (Low Power) Mode" on page Check for Updates Check for updates now • automatically and . See "Automatically Checking for Updates" on page 53 and "Manually Checking for Updates"...
  • Page 66 Clear Spot 4G+ User Guide Sounds Panel Device From the Sounds panel of the tab, you can enable or disable sounds for specific types of events. 1. Log in to the home page. Advanced settings 2. Click Device > Sounds 3.
  • Page 67 Settings The following information is displayed: Model Number • Manufacturer • Software Version • Firmware version for the routing hardware component of the device. Activation Status • 3G activated, or not activated. Activation Date • Date that the 3G modem was first activated. Network Operator •...

  • Page 68: Wan Tab

    Clear Spot 4G+ User Guide Log Panel 1. Log in to the home page. Advanced settings 2. Click Device > Log 3. Click From this window, you can: • Enable logging of system events. See "Enabling and Disabling Logging of System Events"...
  • Page 69 Settings Failover wait time • — How long the device should wait, after it loses the connection with the preferred network, before it attempts to connect to the WAN mode other network (not available if is "3G only" or "4G only"). Switchback wait time •...

  • Page 70: Wi-Fi Tab

    Clear Spot 4G+ User Guide Wi-Fi Tab Network Panel 1. Log in to the home page. Advanced settings 2. Click Wi-Fi > Network 3. Click From this window, you can view and adjust settings, or perform the following actions: Disable Wi-Fi upon USB-PC •...
  • Page 71 Settings RTS Threshold • Specifies the smallest packet size, in bytes, for which RTS/CTS (Request to Send/Clear to Send) handshaking is used. The recommended value is 2347. Change this value only if you're experiencing inconsistent data flow. Make only minor changes to this value. Fragmentation Threshold •...

  • Page 72: Configuring The Wi-Fi Network

    Clear Spot 4G+ User Guide From this window, you can: • Display a list of computers that are: MAC Filter Mode · Allowed to access the network ( = "Allow all in list") MAC Filter Mode · Not allowed to access the network ( = "Block all in list") •...
  • Page 73 Settings To change the SSID: 1. Log in to the home page. Advanced settings 2. Click Wi-Fi > Network 3. Click SSID 4. In the field, enter the new name. SSID If the field is not available, Link SSID and Hostname is enabled. You Hostname must either edit (and the SSID will get the same value), or disable...

  • Page 74: Wi-Fi Security

    Clear Spot 4G+ User Guide Wi-Fi Security By default, Wi-Fi security is enabled for your device and the Wi-Fi network. Note: All the devices used with the Clear Spot 4G+ personal hotspot must support the selected security type. To change the security used by Wi-Fi: 1.
  • Page 75 Settings Save 5. Click The option you select determines the Wi-Fi security used and also the maximum length of the Wi-Fi password. Wi-Fi Password If Wi-Fi security is enabled, a Wi-Fi password is required to connect to the Wi-Fi network. Some general rules to make your password more secure: •...
  • Page 76 Clear Spot 4G+ User Guide Wi-Fi Password Reminder When the Wi-Fi Password Reminder feature is enabled, you can display the Wi-Fi password on the LCD of the device: 1. If the LCD is dark (no text or icons are displayed): a.
  • Page 77 Settings • Click MAC Address In the field, enter the MAC address of the computer you're adding to the list. (If you don't know this address, see "Finding the MAC Address" on page 102.) Name In the field, enter a name, for example "Amy's PC". 6.

  • Page 78: Host Name (Device Name)

    Clear Spot 4G+ User Guide Displaying a List of Currently Connected Computers 1. Ensure you're logged in to the home page. 2. Click the icon to display the Connected Users window. — or — Advanced settings > Wi-Fi > Mac Filter List of connected devices Click , and click...

  • Page 79: Wi-Fi Channel

    Settings Wi-Fi Channel The Wi-Fi channel is the active channel of the Wi-Fi access point. If your network is having performance issues (possibly caused by other Wi-Fi networks in the vicinity using the same channel), try a different Wi-Fi channel. 1.

  • Page 80: 3G Panel

    Clear Spot 4G+ User Guide 3G Panel 1. Log in to the home page. Advanced settings 2. Click WAN > 3G 3. Click From this window, you can view or update this information, or perform these actions: Connection Status • : connected, not connected, or dormant.

  • Page 81: Configuring The Router Tab

    Settings Reset Device to Factory Defaults 4. Click 5. When prompted, enter the SPC (Service Programming Code). (If you don't know your SPC, contact CLEAR.) You won't be able to establish a data connection until you: 1. Go through the device setup (page 25).

  • Page 82: Lan Panel

    Clear Spot 4G+ User Guide Note: If UPnP is enabled, there are potential security risks. Enabling UPnP Before you can use UpnP, you must enable it. 1. Log in to the home page. Advanced settings 2. Click Router > Basic 3.
  • Page 83 Settings The starting and ending address of the range of IP addresses available for the device to dynamically (that is, not permanently) assign to computers con- nected to it. DHCP Lease Time • Amount of time, in minutes, a computer can use its assigned IP address before it is required to renew the lease.
  • Page 84 Clear Spot 4G+ User Guide • TCP/IP settings set to "Obtain an IP address automatically" • TCP/IP bound to the Ethernet connection with DHCP If DHCP is disabled, you must configure each device on the network with: • Fixed (permanent/static) IP address. •...
  • Page 85 Settings DHCP Static IP Assignment List With DHCP, IP addresses are assigned dynamically; devices typically don't have a permanent IP address. However, in some cases you might want to assign a static (permanent) IP address to a device, while still using DHCP for the rest of the devices on your network.

  • Page 86: Port Forward Panel

    Clear Spot 4G+ User Guide Router > LAN 3. Click DNS Mode 4. Set to one of the following: Auto DNS Relay • : Use the DNS server specified by CLEAR. is enabled by default. Manual • : The routing hardware assigns DHCP clients the DNS servers Manual DNS Server #1 specified in the fields.
  • Page 87 Settings Enabling Port Forwarding for an Application 1. Ensure you've enabled port forwarding. See "Enabling Port Forwarding" on page 2. Display the "Port forward" window. a. Log in to the home page. Advanced settings b. Click Router > Port Forward c.

  • Page 88: Port Trigger Panel

    Clear Spot 4G+ User Guide Port Trigger Panel Some applications require multiple ports open for communication, many of which may be initiated by a computer on the WAN. Examples of this include video conferencing, VoIP (Internet telephony), and Internet gaming. With port triggering, the device monitors outgoing data on specific port numbers (trigger ports).

  • Page 89: Dmz Panel

    Settings Forward Ports 6. In the field, enter the ports to forward to the computer that triggered the rule (that is, specify the port number or range of port numbers that the application uses for incoming traffic). (Check the user documentation for the application.) To specify a range of port numbers, separate the start and end port number with a hyphen.
  • Page 90 Clear Spot 4G+ User Guide Before you can use or configure DMZ, you must enable it. Enabling DMZ Before you can use or configure DMZ, you must enable it. 1. Log in to the home page. Advanced settings 2. Click Router >...

  • Page 91: Resetting The Software To Default Settings

    Settings Resetting the Software to Default Settings Warning: If you reset the software to default settings: page 25 • You must go through the device setup ( ), as if you've just purchased the device. • Any changes you've made to the settings are lost. Your 3G and 4G account information is not affected;...
  • Page 92 Clear Spot 4G+ User Guide 3. Insert a thin object (for example, the end of a paper clip) into the hole, and for five or more seconds lightly press on the bottom of the hole 4. Replace the battery compartment cover. 5.

  • Page 93: Exporting And Importing Settings

    Settings Exporting and Importing Settings Exporting Settings Settings include configuration information for the device, network, and browser interface. You can, for example, save the current configuration, then make some changes Import and test them. You can then use the button to restore (load) the saved configuration.

  • Page 94: Logs

    Clear Spot 4G+ User Guide Logs Logs Available The following types of logs are available: • Connect/disconnect. See the following section. • System events. See "System Events" on page Connection History The connection history shows the time of connections to and disconnections from the Internet.

  • Page 95: System Events

    Settings System Events You can enable or disable, as a group, the logging of the following events: • Software update available • Network update available • Primary WAN failover • Primary WAN switchback • Unexpected data connection loss • Changes to miscellaneous settings The following system events are always logged: •...

  • Page 96: Setting The Method Used For Time Acquisition

    Clear Spot 4G+ User Guide Setting the Method Used for Time Acquisition Time information is stored in the connection history log and system events log. To set the method used for obtaining the time: 1. Log in to the home page. Advanced settings 2.

  • Page 97: Resources

    6: Resources More Information Visiting the CLEAR Website Check www.clear.com/support for product updates and support. Contacting Customer Service You can reach CLEAR Customer Service by: • Visiting www.clear.com/support Online Help 1. In the browser interface, click the Help button ( ) and, from the Online Help menu, select...

  • Page 98: Frequently Asked Questions

    Clear Spot 4G+ User Guide Frequently Asked Questions How Can I Tell I'm Connected to 3G/4G? When you're connected: • The 3G or 4G icon (on the left side of the home page) is solid. For example, • The bottom area of the device LCD, the Virtual Device, and the Mini Window show the data transfer icon and data transfer information (amount of data;...

  • Page 99: What Do I Do If I Forgot The Administrator Password

    Resources Note: If you've forgotten both the Wi-Fi password and the administrator (login) password, "Resetting the Software to then you must reset the software to default settings. See Default Settings" on page 91. What Do I Do if I Forgot the Administrator Password? 1.

  • Page 100: Device Location

    Clear Spot 4G+ User Guide Advanced settings > Wi-Fi > Network > Max • Limit the number of Wi-Fi users ( Number of Users WAN Mode Advanced • If you have 3G but not 4G coverage, set to "3G only" ( settings >...

  • Page 101: Improving Wi-Fi Performance

    Resources Improving Wi-Fi Performance • Try a different channel number. See "Wi-Fi Channel" on page 79. • Check whether any device updates are available. See "Updates" on page 52. • See the tips in "Improving Signal Strength" on page 100. Advanced settings >...

  • Page 102: Security Tips

    Clear Spot 4G+ User Guide If the Wi-Fi client network adapter is not by Intel, select a configuration with minimal power savings (to maximize throughput). Note: The above settings are often controlled by 3rd-party value-add applications and may be automatically changed. If Wi-Fi performance improves for a while after performing the above steps, but then declines, recheck the above settings.

  • Page 103: Finding The Ip Address

    Resources Mac OS X System Preferences 1. From the Apple menu ( ), select Network 2. Select 3. Select the adapter that is connecting to the routing hardware. Advanced 4. Select Ethernet 5. Select . The Ethernet ID is listed. This is the same as the MAC address.

  • Page 104: Troubleshooting Tips

    Go to www.clear.com/support to access troubleshooting and other resources. • The knowledge base at the Sierra Wireless website (www.sierrawireless.com/ support/customer_help.aspx) may also be useful. LCD Is Dark The LCD is dark and is not displaying any text or icons if: •...
  • Page 105 Resources 3G Activation Failed If this message is displayed on the device LCD or in the 3G Activation Required alert window (after you've attempted activation): 1. Ensure you're in 3G coverage and the signal strength is strong. 2. Turn the device off and on. See "Turning Your Device Off"...

  • Page 106: Cannot Connect To Wi-Fi

    Clear Spot 4G+ User Guide Activate now 5. In the 3G Activation Required alert window, click Advanced settings > WAN > Setup > Update 3G Profile. Tip: Alternatively, click Searching for Network The LCD displays this message until a 3G or 4G network is acquired. If this message persists, see the tips in "Cannot Connect to the 3G/4G Network"...

  • Page 107: Cannot Display The Home Page

    Resources • Your computer has not been blocked, through MAC filtering. See "Specifying Computers That Are Not Allowed to Access the Network" on page Tip: If some settings are preventing you from connecting to Wi-Fi, connect to the device "Requirements for a USB through the USB cable, and then change the settings.

  • Page 108: Cannot Connect To The 3G/4G Network

    Clear Spot 4G+ User Guide Close and reopen your Web browser. • Disconnect the device from your computer (if you're using the USB cable). Remove the battery from the device. Reinsert the battery. If, after checking all of the above, you still cannot display the home page, consider resetting the software to default settings.

  • Page 109: Technical Specifications, Safety Information, And Regulatory Information

    7: Technical Specifications, Safety Infor- mation, and Regulatory Information Technical Specifications LED Operation "Using the Power Button to Determine the Device State" page 22. Radio Frequency and Electrical Specifications Approvals Battery Size: 1800 mAh Duration for full charge: • AC charger: 1.5 hours •...

  • Page 110: Software Specifications

    Clear Spot 4G+ User Guide Software Specifications CDMA (3G) specification IS-2000 Release 0 Data service IS-707A WiMAX (4G) specification IEEE 802.16e-2005 Wi-Fi specification IEEE 802.11b IEEE 802.11g Wi-Fi security and WEP Open & Shared encryption protocols WEP-64 WEP-128 WPA-Personal TKIP & AES (Pre-Shared Key or WPA- PSK) WPA2-Personal TKIP &...

  • Page 111: Environmental Specifications

    Technical Specifications, Safety Information, and Regulatory Information Environmental Specifications Operating temperature -20 to +55°C Storage temperature -40 to +85°C Humidity 95%, non-condensing Vibration 10-1000 Hz, 6G, 60 min/axis, 3 hrs total (non-operating) Drop 1 m on concrete Mechanical Specifications Dimensions (W x L x H) 81 mm x 81 mm x 16 mm Power button Supported...

  • Page 112: Regulatory Notices

    Clear Spot 4G+ User Guide Regulatory Notices The design of the Clear Spot 4G+ personal hotspot complies with U.S. Federal Communications Commission (FCC) guidelines respecting safety levels of radio frequency (RF) exposure for mobile devices, which in turn are consistent with the following safety standards previously set by U.S.

  • Page 113: Index

    Index Numerics About panel of the Device tab 3G panel of the WAN tab about this guide activation failed AC charger (power adapter) activation information, viewing AC powered activation, initiate access to the network, configuring configuration, resetting default account information settings acquisition, time, method used for data transmission rates...
  • Page 114 Clear Spot 4G+ User Guide broadcast the SSID (Wi-Fi network name) Apple Safari browser interface home page Application (port forwarding) See home page application notes browser interface updates application updates browsers supported automatically check for updates BSID (Base Station ID) automatically log in buttons disabling for a specific computer...
  • Page 115 Index Connected Users window software, resetting (through the reset button connecting the device to your computer on the device) denying computers access to your network Wi-Fi Destination IP Address Connecting to 3G/4G message device connection information, viewing ending name (host name) history log overview improving 3G network service, tips...
  • Page 116 Clear Spot 4G+ User Guide drop specification duration for full charge duration, session gaming, Internet Get Started guide Google Chrome Guest Password (for microSD card access) Guest Username (for microSD card access) Ec/Io electrical specifications Electronic Serial Number (ESN) email server, accessing Enable SD Card hardware End (port, for port forwarding)
  • Page 117 Index Internet Connected lifetime data Internet connected lifetime of product Internet Connection Information window total data transferred connection Link SSID and Host Name lost (alert) list of connected computers, displaying Internet Disconnected List of connected devices Internet disconnected Load 3G PRL Internet Explorer Internet Explorer cannot display the webpage connection history...
  • Page 118 Clear Spot 4G+ User Guide maximum number of Wi-Fi users network service mechanical specifications 3G, tips on improving service Media Access Control activating See MAC address Network Time Protocol (NTP) MEID (Mobile Equipment Identifier) Network Update Available (alert) microSD card network, corporate, accessing through VPN accessing No filtering...
  • Page 119 Index Plug and Play, Universal (UPnP) Port Forward panel of the Router tab port forwarding radio frequency (RF) specifications description receive frequencies disabling for an application Received (amount of data transferred) enabling recharging the battery enabling for an application regulatory notices Port Trigger panel of the Router tab Remember me port triggering...
  • Page 120 Clear Spot 4G+ User Guide PRI version SID (System ID) resetting to default settings (through the reset Sierra Wireless button on the device) knowledge base resetting to default settings (through the Signal Quality window software) signal strength subnet mask improving...
  • Page 121 Index Support button turning the device on support, contacting Switchback wait time Tx (transmit) frequencies System alerts Tx Power system events log clearing enabling exporting Universal Plug and Play (UPnP) types of events included Update 3G PRL System ID (SID) Update 3G profile system requirements Update Failed...
  • Page 122 Wi-Fi user has joined Web server, accessing Wi-Fi user has left website Windows (driver, download) service provider Windows device driver, installing Sierra Wireless Windows XP Welcome to Your Device window - Select an Wi-Fi performance, tips on improving Option wireless speakers whitelist...

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