Table of Contents
Advertisement
Advertisement
Table of Contents
Related Manuals for Sierra Wireless AT&T
Summary of Contents for Sierra Wireless AT&T
-
Page 1: User Guide
AT&T Mobile Hotspot Elevate 4G User Guide 2400154 Rev 3... - Page 3 Sierra Wireless product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Sierra Wireless product.
- Page 4 This product may contain technology developed by or for Sierra Wireless Inc. This ® product includes technology licensed from QUALCOMM . This product is manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more patents licensed from InterDigital Group. Copyright © 2012 Sierra Wireless. All rights reserved.
-
Page 5: Table Of Contents
Contents Get Started ........... . .8 Know Your Device . - Page 6 Contents Use the microSD Card to Share Files over Wi-Fi..... 29 Before you Begin ......... . . 30 Share or Access Files over Wi-Fi .
- Page 7 Contents Specifications ..........62 Mechanical Specifications .
-
Page 8: Get Started
1: Get Started This chapter provides an overview of the AT&T Mobile Hotspot Elevate 4G features, and instructions on how to set up your mobile hotspot and connect to the Internet. Know Your Device Your mobile hotspot enables you to create a Wi-Fi access point anywhere in the AT&T coverage area. -
Page 9: Power Button
Get Started Power Button Desired result Action Turn mobile hotspot on Press and hold the power button for a few seconds. Turn mobile hotspot off Press and hold the power button for a few seconds. Wake up LCD screen Press and quickly release the power button. View additional LCD Press the power button. - Page 10 Get Started Icons on the LCD Screen The icons on the LCD screen indicate the status of the mobile hotspot. Home Screen Messages View at http://att.elevate Network activity indicator Wi-Fi Network indicator Wi-Fi on/off Number of connected devices Signal strength Status icons Battery AT&T...
- Page 11 Get Started Icon Indicates The type of network available.* 4G LTE — LTE 4G — HSPA, HSPA+ E — EDGE G — GPRS If the Network icon has a white background, the hotspot is connected to the network. If the Network icon has a black background, service is available, but the hotspot is not connected to the network.
-
Page 12: Power Led
Get Started Icon Indicates Wi-Fi The number beside the Wi-Fi icon shows the number of users (devices) connected to your Wi-Fi network. Wi-Fi radio is disabled or in standby mode. To adjust the standby mode timer, see Extend Battery Life on page 25.... -
Page 13: Additional Lcd Screens
Get Started • USB port on your computer • Wall socket using the AC adapter and USB cable Additional LCD screens Press the power button ( ) to scroll through additional LCD screens: (1/4) (2/4) WPS Setup Web Interface Personalize at: Double-click the button to activate Wi-Fi Protected Setup. -
Page 14: Connect To The Internet
Get Started 2. Replace the back cover. Note: The battery comes partially-charged and ready to go. You do not need to charge it fully unless you wish to. When the battery needs recharge, follow the instructions in Recharge the Battery on page 33. -
Page 15: Aircard Watcher App For Smartphones And Tablets
Get Started The mobile hotspot automatically powers on and installs the necessary driver. 3. Once the driver is installed, you can surf the net or go to the homepage http://att.elevate to customize your mobile hotspot. AirCard Watcher App for Smartphones and Tablets Download the complimentary AirCard Watcher app from www.sierrawireless.com/AirCardApps. - Page 16 Get Started Admin login Status and settings Virtual image of the device Power off Connect / Disconnect You can view some information about the device without being logged in as Administrator, but to view detailed information and to change any settings and use some features, you must be logged in as Administrator.
-
Page 17: Security Credentials
Get Started Security Credentials Two passwords are associated with the mobile hotspot: • Wi-Fi Key — Used to connect your computer or other Wi-Fi device to your mobile hotspot network. This Key is unique to your device. It is displayed on the main mobile hotspot LCD screen. -
Page 18: Use Your Mobile Hotspot
2: Use Your Mobile Hotspot This chapter provides information on how to use your mobile hotspot. Note: To change settings you need to be logged in as Administrator. See Set Up and Connect to the Internet on page 13. Set Auto Connect Options By default, the mobile hotspot automatically connects to AT&T’s mobile broadband network. -
Page 19: View Data Usage
Use Your Mobile Hotspot · Always auto connect except when roaming — The mobile hotspot automati- cally attempts to connect only to AT&T’s mobile broadband network when powered on (default). · Never auto connect — The mobile hotspot will not attempt to automatically connect to the mobile broadband network when powered on. -
Page 20: Enable / Disable Wi-Fi
Use Your Mobile Hotspot Enable / Disable Wi-Fi By default, Wi-Fi is enabled, but if your place of business does not allow Wi-Fi or for any reason you want to disable Wi-Fi and use the mobile hotspot only in tethered mode, the mobile hotspot gives you that option. To enable / disable your Wi-Fi network: 1. -
Page 21: Add A Wireless Device To Your Wi-Fi Network
Use Your Mobile Hotspot If you notice a user or Wi-Fi device that you do not recognize, you can block that device from connecting to your Wi-Fi network. To block a user (or device): 1. Select the box beside the device in the Block column. 2. - Page 22 Use Your Mobile Hotspot 4. Select WPS— For WPS-enabled Wi-Fi devices or Manual — For any Wi-Fi device If you choose the WPS button method: a. Click the Connect button. b. Within 2 minutes, press the WPS button on the wireless device you want to connect.
-
Page 23: View Sms Messages And Alerts
Use Your Mobile Hotspot Your mobile hotspot and the wireless device will communicate and establish the connection. Manually 1. On your wireless device, view the list of available Wi-Fi networks. 2. Connect to the network that corresponds to your mobile hotspot network, as displayed on the LCD. -
Page 24: Use The Gps Feature
Use Your Mobile Hotspot Use the GPS Feature 1. On the Mobile Hotspot Homepage, log in as Administrator. 2. Click the GPS icon ( 3. If desired, select the GPS type: · Standalone — Uses only radio signals from satellites (default) ·... -
Page 25: Battery Settings
Use Your Mobile Hotspot 7. If desired, select a mapping service. 8. Optional: Click the Map Me button to view your location on a map and search for nearby amenities. Battery Settings The mobile hotspot, by default, is configured to optimize battery life. Battery life is affected by: •... - Page 26 Use Your Mobile Hotspot 1. Go to the Mobile Hotspot Homepage and log in as Administrator. (See Homepage on page 15.) 2. Click the Battery icon ( ) and select Short Wi-Fi range. 3. Click Save. (Save button appears once you make a selection.) You can also extend the battery life by adjusting the Power LED and LCD backlight settings.
-
Page 27: Set Audio Alerts
Use Your Mobile Hotspot Another way to extend the battery life is to adjust the Standby Timer. The Standby Timer sets the length of time the mobile hotspot remains active when no devices are connected to the Wi-Fi network. To set the Standby Timer: 1. -
Page 28: Change Device Security Settings
Use Your Mobile Hotspot Change Device Security Settings To change security settings such as Admin Login, SSID, Wi-Fi encryption, and Wi-Fi Key: 1. On the Mobile Hotspot Homepage, click the Device Security icon ( 2. Change the desired options. By default, the Wi-Fi Key is shown on the LCD screen. If you do not want it to appear on your LCD screen, deselect the box beside Show Wi-Fi Key on device. -
Page 29: View Details About Your Mobile Hotspot
Use Your Mobile Hotspot View Details About Your Mobile Hotspot To view details about your device such as the model number, software version, IMEI, etc., go to the Mobile Hotspot Homepage, and click the About Your Mobile Hotspot icon ( For additional information and to save a file that you can forward to AT&T Customer Care, click View Details. -
Page 30: Before You Begin
Use Your Mobile Hotspot Before you Begin 1. Remove the back cover. 2. Insert the microSD card as shown in the illustration. 3. Replace the back cover. 4. On the homepage, click the microSD icon ( 5. Choose the File Sharing option: ·... -
Page 31: Share Or Access Files Over Wi-Fi
Use Your Mobile Hotspot 6. Optional — If you select Wi-Fi, you have the option of adding a password that users must enter before viewing your files. To enable the password option: a. Select the box beside Enable File Sharing Password. b. - Page 32 Use Your Mobile Hotspot 6. Leave the default network place name or enter a new one of your choice. 7. Click Next. 8. Click Finish. The network drive appears as a folder in Explorer under My Network Places. 9. Drag and drop (or copy and paste) files to the shared folder. 10.
-
Page 33: Recharge The Battery
Use Your Mobile Hotspot 4. The shared folder appears in Windows Explorer (Windows) and in Finder (Mac). Recharge the Battery The battery comes partially charged. You can recharge the battery from a wall socket or from the USB port on your computer. To recharge the battery from a wall socket (Fastest option): 1. -
Page 34: Update The Firmware
Use Your Mobile Hotspot Update the Firmware When new firmware is available, you will receive a message on the LCD screen. Firmware Update Available Data charges will apply (device may be unusable for about 5 minutes) Press to install The message remains on the LCD for 1 minute. Press the Power button to install the firmware or you can install it later from the homepage. - Page 35 Use Your Mobile Hotspot 2. Click More Details. 3. Click Install Now. 4. When the firmware installation is complete, reconnect your laptop or other Wi-Fi devices to your mobile hotspot Wi-Fi network. Rev 3 Apr.12...
-
Page 36: Replace The Sim Card
Use Your Mobile Hotspot Replace the SIM Card Your mobile hotspot comes with the SIM card inserted. If you need to replace the SIM card: 1. Remove the back cover. 2. Slide the SIM card cover to the Open position. 3. - Page 37 Use Your Mobile Hotspot 5. Slide the SIM card cover to the Lock position. Rev 3 Apr.12...
-
Page 38: Advanced Settings
3: Advanced Settings This chapter provides information on how to change advanced settings. The advanced settings enable you to configure various aspects of the device such as Wi-Fi settings, WAN settings, router settings, etc. Do not Automatically Install Driver for USB Tethering By default, a host driver is installed the first time you connect your mobile hotspot to the computer via the USB cable. -
Page 39: Export / Import Router Options
Advanced Settings Export / Import Router Options You can export and import hotspot (router) settings. This is useful if you have more than one device and you want the same settings on both, or to save your settings before doing a factory reset or changing the settings. To export router settings: 1. -
Page 40: Set Audio Alerts
Advanced Settings · Backlight settings You can control the brightness of the backlight settings when the mobile hotspot is powered by battery, USB port, or AC power. The options are Off, Dim, or Bright. 3. Click Save. (Save button appears once you make a selection.) Set Audio Alerts You can configure the mobile hotspot to beep when specific changes occur to its status. -
Page 41: View And Save Device Information
Advanced Settings 4. Click Save. (Save button appears once you make a selection.) View and Save Device Information You can view and save a file with detailed information about your mobile hotspot. If AT&T Customer Care is troubleshooting an issue, they may ask you to save this information and send it to them. -
Page 42: View Wan Information
Advanced Settings 2. Click View Details. 3. Click Save to File and follow the on-screen instructions to save the file. To close the window, click OK. View WAN Information To view network information, such as the active network, connection status, signal strength, etc.: 1. -
Page 43: Set Connection Preferences
Advanced Settings 2. Click the WAN tab. Set Connection Preferences To set the connection preferences: 1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( 2. Go to WAN > Setup. 3. Select the desired options. You can use the manual network selection mode to select a mobile network when roaming internationally. -
Page 44: Enable Sim Security
Advanced Settings Enable SIM Security If desired, you can create another level of security by setting up a PIN number that must be entered before you can view the information available to an administrator or change the mobile hotspot settings on the homepage. If you set up a PIN number, when you go to the homepage and log in as administrator, you will be asked to enter the PIN number before you can access the homepage as an administrator. -
Page 45: View Wi-Fi Status And List Of Connected Devices
Advanced Settings View Wi-Fi Status and List of Connected Devices To view Wi-Fi status and a list of connected devices: 1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( 2. Go to Wi-Fi > Status. 3. If desired, click the link to view a list of connected devices. Set Wi-Fi Network Options To set the Wi-Fi network options: 1. -
Page 46: Set Wi-Fi Security Options
Advanced Settings 3. Select the desired options. SSID Broadcast — If you select Enable, your SSID (network name) will be broadcast to everyone nearby. (Select Disable if you do not want it broadcast.) RTS Threshold — The smallest packet size (in bytes) used by the Request to Send/Clear to Send handshaking protocol. -
Page 47: Set Mac Filter Mode
Advanced Settings Set MAC Filter Mode MAC (Media Access Control) filtering enables you to block unauthorized Wi-Fi devices from accessing your Wi-Fi network (black list) or create a list of only those devices that are allowed to connect to your Wi-Fi network (white list), based on each device’s MAC address. -
Page 48: Enable Port Forwarding
Advanced Settings White List To create a list of devices that are allowed to connect to your Wi-Fi network (white list): 1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( 2. Go to Wi-Fi > MAC Filter. 3. -
Page 49: Enable Port Filtering
Advanced Settings Enable Port Filtering Port filtering enables you to select which applications (for example, http, ftp, email servers) can access the Internet. Used in conjunction with other security measures such as firewall, port filtering can enhance network security. To enable port filtering: 1. -
Page 50: Enable Dmz
Advanced Settings 3. Select Enable beside VPN Passthrough, and click Save. Enable DMZ In a DMZ (demilitarized zone) network configuration, a computer runs outside the firewall in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer of protection for the rest of the network. To enable DMZ and designate a computer to screen incoming traffic: 1. -
Page 51: Set Router Lan Options
Advanced Settings Set Router LAN Options To set the router LAN options: 1. On the Mobile Hotspot Homepage, click the Advanced Settings icon ( 2. Go to Router > LAN. 3. Enter the desired information. If the DHCP Server is enabled, it automatically assigns an IP address to each device on the network and manages their configuration information. -
Page 52: Frequently Asked Questions
4: Frequently Asked Questions This chapter provides answers to questions you may have about your mobile hotspot. (Also see Troubleshooting on page 55.) What do I do if I forget my Wi-Fi Key or Admin Login? The Wi-Fi Key appears on the LCD, unless you have configured it not to show. The default Admin Login (attadmin) is printed on a label under the battery, and appears on the Web Interface LCD screen. - Page 53 Frequently Asked Questions How do I turn the mobile hotspot off? Press and hold the power button for a few seconds, or click the Power off button on the homepage. How do I find out how many users are connected to my mobile hotspot network? The number beside the Wi-Fi icon ( ) on the mobile hotspot LCD shows the...
-
Page 54: Where Can I Find More Information
Go to www.sierrawireless.com/support and select AT&T and Mobile Hotspot Elevate 4G. From the Sierra Wireless Web site, you can: · Update the firmware on your device · View tutorials • Refer to the Quick Start Guide that came with your mobile hotspot. -
Page 55: Troubleshooting
5: Troubleshooting This chapter provides suggestions for troubleshooting problems that may arise when using your mobile hotspot. The mobile hotspot network name does not appear in the list of networks. 1. Refresh the list of networks. 2. Ensure that the Wi-Fi setting on your laptop (or other device) is turned on. 3. - Page 56 Troubleshooting Unable to access the homepage when connected to a If you are using your mobile hotspot while connected to a VPN, you may not be able to access the mobile hotspot using http://att.elevate. To access the homepage, enter the address http://192.168.1.1 in your browser.
-
Page 57: Reset The Mobile Hotspot
Troubleshooting Reset the Mobile Hotspot You can reset the mobile hotspot to the factory setting on the device or on the Mobile Hotspot Homepage. This is useful if you have lost your Wi-Fi Key. To reset the mobile hotspot on the device: 1. - Page 58 Troubleshooting 3. Click Save. Unable to connect to the Internet in Tethered mode If you are unable to connect to the Internet when the mobile hotspot is connected to the computer using the USB cable, it may be because the device driver is not installed.
-
Page 59: Alerts
Troubleshooting Alerts SIM not installed Ensure that the SIM card is installed correctly. See Replace the SIM Card page 36. SIM Error — Check SIM Ensure that you have an AT&T SIM card inserted in the mobile hotspot. If there is still a problem, contact AT&T Customer Care. - Page 60 Troubleshooting Connection Alerts f you receive any of the following connection alerts, contact AT&T Customer Care and provide them with the name and number of the alert. Table 5-1: Connection alerts Alert Description Operator Determined Barring LLC or SNDCP failure Insufficient resources Missing or unknown APN Unknown PDP address or type...
- Page 61 Troubleshooting Table 5-1: Connection alerts Alert Description Conditional IE error Message not compatible with the protocol state Protocol error, unspecified Invalid Connection ID Invalid NSAPI Invalid PRI NSAPI Invalid Field SNDCP Failure RAB Setup Failure No GPRS Context PDP Establish Max Timeout PDP Activate Max Timeout PDP Modify Max Timeout PDP Inactivate Max Timeout...
-
Page 62: Specifications
6: Specifications Mechanical Specifications Weight 100 g (3.53 oz.) Length 96 mm (3.78 in.) Width 57 mm (2.24 in.) Thickness 16.5 mm (0.65 in.) Environmental Specifications Operating temperature 0° C to 35° C (32° F to 95° F) Storage temperature -10°... -
Page 63: Regulatory And Safety Information
Sierra Wireless and its affiliates accept no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the AT&T Mobile Hotspot Elevate 4G, or for failure of the AT&T Mobile Hotspot... -
Page 64: Regulatory Information For North America
Regulatory Information for North America CAUTION: Unauthorized modifications or changes not expressly approved by Sierra Wireless, Inc. could void compliance with regulatory rules, and thereby your authority to use this equipment. Caution: The AT&T Mobile Hotspot Elevate 4G must be 1 cm or more from users during operation, to satisfy FCC / IC RF exposure requirements. - Page 65 Regulatory and Safety Information If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
-
Page 66: Index
Index accessories options, 51 included, 12 LCD, 9 purchasing optional accessories, 12 LCD screen not lit, 53 add a wireless device, 21 list of connected devices, view, 45 Admin Login, 17 Admin Login, forgot, 52 AirCard Watcher App, 15 audio alerts, 27 MAC address, finding, 54... - Page 67 Index white list applications, 49 users, 48 Unable to connect to hotspot, 56 Wi-Fi Key, 17 tethering, 38 Wi-Fi Key, forgot, 52 Wi-Fi network disconnect, 52 options, 45 view connected users, 20 Wi-Fi radio is disabled, 55 Vista, 56 Wi-Fi range, 25 passthrough, 48, 49 Wi-Fi security...