3. Answering Calls - Avaya 9504 User Manual

3. Answering Calls

A slow flashing red lamp on an appearance button indicates an alerting call. This may also be accompanied by
and by the message lamp flashing
Selected Button
If you are currently not on a call, you can answer the alerting call in the following ways:
1. Select the method which you want to use to talk to the caller:
· To quiet the ringing, press the Ignore soft key. The call will still continue alerting visually and can be
answered or ignored.
· To redirect the call to voicemail, press the To VM soft key.
· To answer the call using the handset, lift the handset.
· To answer the call handsfree, press the
· To answer the call on a headset, press the
· Just pressing the call appearance key will answer the call either on the speaker or headset depending on the
phone's audio path
2. Once you have answered the call, you can switch between different talk modes:
· To switch to using the handset, lift the handset.
· To switch to handsfree, press the
it.
· To switch to headset mode, press the
replace it.
· If you have answered the call on the speaker or headset, pressing the SPEAKER or HEADSET key again
before you select another mode will end the call.
· Just pressing the call appearance key or any other appearance button will put the current call on hold.
Answering Another Call
If you are already on a call, answering a new call will automatically put the existing call on hold
Drop.
1. Using the up and down
· To quiet the ringing, press the Ignore soft key. The call will still continue alerting and can be answered or
ignored.
· To redirect the call to voicemail, press the To VM soft key.
2. To answer the call, press the call appearance button. Your existing call will be put on hold.
Note: This guide assumes that auto hold is enabled (the default). The system administrator can disable auto hold for the
system, in which case calls are automatically disconnected rather than held.
9500 Series User Guide
IP Office™ Platform 9.1
.
113
SPEAKER key.
setting.
51
SPEAKER key. If you were using the handset you can now safely replace
HEADSET key. If you were using the handset you can now safely
arrow keys, scroll the display highlight the waiting call.
HEADSET key.
ringing
111
[1]
, unless your first press
Page 26
Issue 10a (16 January 2015)