Avaya 9500 Series User Manual
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Avaya 9500 Series User Manual

Ip office phone
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IP Office
9500 Series Phone User Guide
Release 11.1
Issue 1
May 2020

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Summary of Contents for Avaya 9500 Series

  • Page 1 IP Office 9500 Series Phone User Guide Release 11.1 Issue 1 May 2020...

  • Page 2: Table Of Contents

    .................... 27 Diverting a Call to Voicemail .....................  27 Silence (Ignore) an Alerting Call .....................  27 Dropping an Incoming Call .......................... 28 Page Calls ...................... 28 Displaying Other Calls May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 3 Transferring a Held Call Chapter 11: Parking Calls....................... 56 ...................... 56 Parking Short Codes .................... 57 Parking Calls (Features Menu) ..................  57 Unparking Calls Using the Status Menu .........................  58 Park & Page May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 4 Editing a Contact ......................... 85 Deleting a Contact Chapter 18: Using the Call Log.................... 87 .........................  87 Missed Calls .......................  88 Missed Group Calls ...................... 88 Accessing Your Call Log May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 5 Changing a Group’s Fallback Destination ........................ 113 Short Codes Chapter 22: Programmable Feature Buttons.............. 114 .................. 114 Editing Your Programmable Buttons ....................  115 Programmable Button Features .................... 116 Abbreviated Dial Button ......................  116 Absence Text Button May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 6 Chapter 25: Volume and Sound................... 131 ........................ 131 Button Clicks ......................... 132 Error Tones ........................ 132 Ringer Volume ........................ 132 Handset Volume ........................ 133 Headset Volume ........................ 133 Speaker Volume ...................... 133 Automatic Gain Control May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 7 Menu Access Control Chapter 30: Entering Text Characters................. 155 ................ 155 Entering Characters for a Directory Search ................  155 Entering Additional and Accented Characters ................ 156 Entering Characters for Other Functions May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 8: Chapter 1: Introduction

    Chapter 1: Introduction This guide covers using 9500 Series telephones on an Avaya IP Office telephone system. The 9504 and 9508 phones are supported on IP Office systems only. They are physically and functionally the same as their 9400 Series equivalents but are not supported on other Avaya telephone systems.

  • Page 9: Phone Keys

    This key is used to display the various directories (personal and shared) of names and telephone numbers to which you have access. See Contacts page 78. Table continues… May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 10: Call Soft Keys

    • Conf – Put your current call on hold and present dial tone for you to dial the number you want to add to a conference with the held caller. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 11: Appearance Buttons

    • Idle Line Preference – Idle line preference automatically selects the first available call appearance or line appearance button as your currently selected button when you do not May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 12: Call Appearance Buttons

    You have a currently connected call or are dialing. Off | On In Use Elsewhere The call appearance button is in use on a bridged appearance. Table continues… May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 13: Bridged Appearance Buttons

    The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call coverage button for that user. Call coverage appearance buttons are not supported between users on different systems in a network. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 14: Line Appearance Buttons

    The top lines of the phone display show information about you and your phone. For example: • The top line shows the date and time plus various status icons. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 15: Status Icons

    110 • S = System Alarm – If you are configured as a system administrator, this indicates a system alarm. See Reporting System Alarms on page 151. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 16: The Phone Stand

    When changing the position of the stand, be sure to check that the stand has locked into the chosen position. Related links Introduction on page 8 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 17: Chapter 2: Making Calls

    • If the call is to an internal user, and they do not answer, you can set a callback by pressing CallBack and then ending the call by pressing Drop. When a callback is set, the next time a May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 18: Making Additional Calls

    Use the left and right cursor keys to select the type of directory entries shown. • All - All directory entries. • Personal - Your own personal directory entries. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 19: Calling From The Call Log

    2. Press Call to call the number displayed in the call record. This option is not available if the caller withheld their number. Related links Making Calls on page 17 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 20: Redialling A Previous Number

    2. The number for the most recent outgoing call in your personal call log is redialed. 3. Continue in the same way as for a normal dialed call. Related links Redialling a Previous Number on page 20 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 21: Making A

    When enabled, calling those users displays Do Not Disturb or On Another Call on your phone if the call is not diverted to voicemail. Related links Making Calls on page 17 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 22: Bloc Dialing

    SPEAKER button to start the call on your phone's handsfree speaker. Related links En-Bloc Dialing on page 22 Enabling/Disabling En-Bloc Dialing You can enable or disable your en-bloc dialing setting through the phone's Features menu. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 23: Withholding Your Number

    Adjusting the Call Volume Whilst talking, you can adjust the volume of the incoming call. The volume is adjusted separately for whichever device is in use (handset, headset or speaker). May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 24: Muting A Call

    • To end the call connected on the phone's speaker, press the SPEAKER key. • To end the call connected on the phone's headset, press the HEADSET key. Related links Making Calls on page 17 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 25: Chapter 3: Answering Calls

    • To answer the call using the handset, lift the handset. • To answer the call handsfree, press the SPEAKER key. • To answer the call on a headset, press the HEADSET key. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 26: Answering Another Call

    Related links Answering Calls on page 25 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 27: Diverting A Call To Voicemail

    - Else, the call continues to ring (drop has no effect). • If the call is returning from being held or parked for too long, you cannot drop it. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 28: Page Calls

    • The soft keys at the bottom of the display automatically change to reflect actions that can be performed on the call, if any, associated with the currently highlighted button. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 29: Using Call Pickup

    However, your system administrator can remove and change the short codes available to you or all users. To use a short code, you may have to put your currently call on hold. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 30 • Pickup a Group Members Call: *53*N# – Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. Related links Answering Calls on page 25 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 31: Chapter 4: Redialling

    2. Press Call to call the number displayed in the call record. 3. Continue in the same way as for a normal dialed call. Related links Redialling a Previous Number on page 20 Redialling on page 31 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 32: Redialling A Previous Number

    • Last Dialled – In this mode, pressing Redial immediately repeats your most recent outgoing call. 5. To change the mode, press Change. 6. When the desired mode is displayed, press Save. Related links Redialling on page 31 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 33: Chapter 5: Redirecting Calls

    External Voicemail Follow Me Follow Me To – – Follow Me Here – – Forward Forward on Busy – – Forward on No Answer – – Table continues… May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 34 Redirecting Calls Method Calls Redirected Destination Forward Unconditional Do Not Disturb – – – Twinning Internal Mobile – – Fallback – – 1. Configured by your system administrator. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 35: Chapter 6: Follow Me

    4. Dial the number of another user. When it matches a user, their name is displayed. Alternatively, use the Dir soft key to select a user from the directory. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 36: Follow Me (Status Menu)

    3. Use the cursor keys to select Follow Me Here. 4. Use the menu to add or remove users: • Use the up and down cursor keys to scroll through the names. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 37: Follow Me Here (Status Menu)

    • Follow Me Here: *12*N# – Dialed at the extension to which you want your calls redirected. Use your own extension number (N) when dialing the short code. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 38 • Cancel All Forwarding: *00 – Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). Related links Follow Me on page 35 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 39: Chapter 7: Forwarding Calls

    • If you also have voicemail enabled , if the forwarded call is still unanswered, the system redirects the call to voicemail. Note, this is not always possible for calls that have been forwarded to an external number. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 40: Forward Unconditional (Status Menu)

    • To switch off forward unconditional, press the Off soft key. • To change the forwarding settings, press the Details soft key. 3. Press Save. Related links Forwarding Calls on page 39 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 41: Forward Unconditional (Features Menu)

    • To do this during a call, press the PHONE key and then press Features. 2. Use the cursor keys to select Forward. 3. Use the cursor keys to select Forward Busy/No Answer. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 42: Forward On No Answer (Status Menu)

    • To change the destination, highlight Destination and press Edit. Enter the number and press Select. • Press Saveto save any changes. Related links Forwarding Calls on page 39 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 43: Forward On Busy (Status Menu)

    That is indicated by N in the short codes shown below. Forwarding • Forward Unconditional: - Set the Forward Unconditional Destination: *07*N# – Set the destination number (N) for 'forward unconditional' when it is switched on. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 44 • Cancel All Forwarding: *00 – Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). Related links Forwarding Calls on page 39 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 45: Chapter 8: Do Not Disturb

    3. Use the cursor keys to select Do Not Disturb. 4. Press the Change button to select On or Off. 5. Press Save. Related links Do Not Disturb on page 45 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 46: Dnd Off (Status Menu)

    Short codes are numbers that you can dial to enable and disable various features. The following are default short codes that may be available. However, your system administrator can remove May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 47 • Cancel All Forwarding: *00 – Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). Related links Do Not Disturb on page 45 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 48: Chapter 9: Twinning

    Changing Your Twinning Number on page 49 Transferring a Call to Your Mobile on page 50 Reclaiming a Twinned Call on page 50 Switching Mobile Twinning Off on page 50 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 49: Switching Mobile Twinning On

    • Use the Bksp to remove the last digit of the existing number. • Use Clear to remove the whole number. • Dial the number you want to use for twinning and press Select. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 50: Transferring A Call To Your Mobile

    48 Switching Mobile Twinning Off If you have been configured as a mobile twinning user, you can use the status menu to switch mobile twinning mode off. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 51 2. Use the up and down cursor keys to highlight Mobile Twinning. • To clear the setting, press the Off soft key. • To access the twinning menu instead, press Details. Related links Twinning on page 48 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 52: Chapter 10: Holding Calls

    You are also still listed as a member of the conference call in the conference details. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 53: Holding A Call

    The current call is automatically put on hold and the previously held call is connected. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 54: Transferring A Held Call

    Held calls that are not pending transfer are not affected. Moreover, it is not possible to have more than one call 'on hold pending transfer'. Related links Holding Calls on page 52 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 55 Transferring a Held Call Transferring Calls on page 60 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 56: Chapter 11: Parking Calls

    However, your system administrator can remove and change the short codes available to you or all users. To use a short code, you may have to put your currently call on hold. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 57: Parking Calls (Features Menu)

    • Your system administrator can configure whether you can access this menu. Procedure 1. Press the Status soft key if shown. • To do this during a call, press the PHONE key and then press the Status soft key. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 58: Park & Page

    • Press Dir. Select the required user or hunt group from the directory and press Page. • Dial the extension number of the user or hunt group that you want to page and then press Page. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 59 Park & Page Related links Parking Calls on page 56 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 60: Chapter 12: Transferring Calls

    • Transferring a call after ringing finishes is called a supervised transfer. Related links Transferring a Call to Voicemail on page 61 Transferring a Held Call on page 54 Transferring a Call to Your Mobile on page 62 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 61: Transferring A Call To Voicemail

    • Press the Transfer soft key and enter the destination manually using the numerical keypad and press Complete. • Alternatively, press Dir to select a destination from the directory or use the Redial option, if applicable. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 62: Transferring A Call To Your Mobile

    • To do this during a call, press the PHONE key and then press Features. 2. Use the cursor keys to select Transfer to Mobile. Related links Transferring Calls on page 60 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 63: Chapter 13: Account Codes

    3. Press the Done soft key. 4. If the account code was not a valid account code, the Reenter Account menu is displayed. Related links Account Codes on page 63 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 64: Manual Account Code Entry

    6. Press the Done soft key. 7. If the account code was not a valid account code, the Failed menu is displayed. Related links Account Codes on page 63 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 65: Chapter 14: Conferencing

    • If they do not want to join the call or do not answer, press Drop. Then press the appearance key of the previously held call to reconnect to that call. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 66: Turning A Normal Call Into A Conference

    • If they do not want to join the call or do not answer, press Drop. Then press the appearance key of the previously held call to reconnect to that call. Related links Conferencing on page 65 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 67: Adding Another Party Without Using Hold

    • To add another party to the conference without putting the conference on hold, press Add. • To return to the call display, press the Back soft key. Related links Conferencing on page 65 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 68: Dropping/Muting Parties

    • If you are the only internal user in the conference, depending on your telephone system's configuration, dropping yourself might end the conference. Consult your system administrator for details. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 69: Context Sensitive Conferencing

    Call and all held calls. Call held pending transfer Conferences the connected call – and the held pending transfer call. Any other held calls are unaffected. Table continues… May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 70: Conference Short Codes

    That is indicated by N in the short codes shown below. Conference • Conference Held Calls: *47 – Start a conference between yourself and any calls that you have on hold. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 71 Conference Short Codes Related links Conferencing on page 65 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 72: Chapter 15: Headset Operation

    • To mute the call while on the headset: Press the MUTE button. The button remains lit whilst the call is muted. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 73: Headset Caller Volume

    By default, when you make a call or answer a call without lifting the handset, the audio is played through the phone's speaker while you speak via the phone's microphone. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 74 5. Use the left and right cursor keys to switch between Headset or Speaker. 6. When completed, press Save. 7. Press Back/Exit to exit the menus. Related links Headset Operation on page 72 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 75: Chapter 16: Handsfree Speaker Operation

    • To switch from handsfree to the handset: Simply lift the handset. • To switch to handsfree from the handset: Press the SPEAKER button. The button remains lit whilst you have a call connected handsfree. Replace the handset. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 76: Speaker Volume

    5. Use the left and right cursor keys to switch between Headset or Speaker. 6. When completed, press Save. 7. Press Back/Exit to exit the menus. Related links Handsfree Speaker Operation on page 75 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 77: Automatic Gain Control

    6. To change the highlighted setting, press Toggle. 7. When completed, press Save. 8. Press Back/Exit to exit the menus. Related links Handsfree Speaker Operation on page 75 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 78: Chapter 17: Contacts

    How the Directory Search Works on page 79 Managing External Contacts on page 81 Viewing Contacts on page 81 Making a Call from the Directory on page 82 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 79: How The Directory Search Works

    Simon Henricks London Office Sales Help John Smith Tony George Simon Henricks Sales Support Sales Help Alternatively to search for "Henry Jones", you could dial JONES by pressing 56637. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 80 However, the change applies to all phones on the system. Related links Contacts on page 78 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 81: Managing External Contacts

    2. When the required entry is highlighted, press Details to display the name, number and type of contact. 3. Use the up and down cursor keys to scroll through the contacts. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 82: Making A Call From The Directory

    "Jason") and with KAR (for example "Karl") plus any other letter combinations from those 3 key presses. See How the Directory Search Works on page 79. • To remove all the characters entered so far, press Clear. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 83: Using The Directory For Other Functions

    • If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 84: Adding A Contact From Your Call Log

    5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. Related links Contacts on page 78 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 85: Editing A Contact

    You can delete a contact from your own personal directory. • If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 86 List. 2. Locate the required entry and press Details. 3. Press Moreand then Delete. 4. Press Delete again to confirm the action. Related links Contacts on page 78 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 87: Chapter 18: Using The Call Log

    Related links Using the Call Log on page 87 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 88: Missed Group Calls

    • +Contact – Add the currently highlighted call log record to your personal contacts. 3. To exit the call log, press PHONE button. Related links Using the Call Log on page 87 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 89: Making A Call From Your Call Log

    • Number - The number of the caller if available. • Time and Date - The time of the call. • Call Type Icon - The type of call record. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 90: Deleting A Call From Your Call Log

    Use the up/down cursor keys to scroll through the records. 2. When the required record is highlight, press More and then press Delete. Related links Using the Call Log on page 87 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 91: Deleting The Whole Call Log

    5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 92 Using the Call Log Related links Using the Call Log on page 87 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 93: Chapter 19: Voicemail

    The system administrator can also configure it so that you receive new message waiting indications for hunt groups or other users. Related links Voicemail on page 93 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 94: Accessing The Visual Voice Menus

    • To fast forward or rewind the current playing message by 5 seconds, use the left and right cursor keys. • Call – Call the person who left the message. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 95: Leaving A Message

    You can add several numbers. When the list of numbers to which the message should be sent is complete press Send. • Play – Listen to the recording. • Cancel – Abandon the message. Related links Voicemail on page 93 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 96: Using Voicemail Email

    • Depending on how your system is configured, you may be required to enter your voicemail password and then press Done. 2. The Visual Voice menu is displayed. 3. Use the up and down cursor keys to select Greeting and press Select. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 97: Record Your Name

    • Submit - Listen to your current name or the one just recorded. • Delete - Delete your current name. • Cancel - Return to the main visual voice menu. Related links Voicemail on page 93 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 98: Changing Your Voicemail Code

    3. Use the up and down cursor keys to highlight Voicemail. 4. Press the Change to switch between On or Off. 5. Press Save to save the change. Related links Voicemail on page 93 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 99: Transferring A Call To Voicemail

    Some short codes require you to enter some information when you dial them, typically an extension number. That is indicated by N in the short codes shown below. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 100 • Voicemail Ringback On: *48 – Have voicemail ring your phone when you have any new messages. It rings after you next use the phone. • Voicemail Ringback Off: *49 – Switch off ringback. Related links Voicemail on page 93 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 101: Chapter 20: Logging In/Out

    • You can set your phone to automatically lock itself after a period of inactivity. Related links Logging In on page 102 Logging Out on page 104 Changing Your Security PIN on page 104 Locking Your Phone on page 105 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 102: Logging In

    4. The login menu is displayed. a. Enter your extension number and press Next . b. Enter your security PIN (login code). c. Press Done. Related links Logging In on page 102 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 103: Logging In On A "Not Logged In" Phone

    4. When you have entered the phone password, press Done. If the details are correct, you user details are loaded into the phone. Related links Logging In on page 102 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 104: Logging Out

    2. Use the cursor keys to select Phone User. 3. Use the cursor keys to select Set Security Pin. 4. Enter your current security PIN if you already have one and press Done. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 105: Locking Your Phone

    The message PHONE LOCKED indicates that the phone has been locked. While locked, the phone can only be used to make internal calls to other extensions and none of the phone and user menus can be accessed. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 106: Auto Lock

    • Disabled - Do not use the inactivity timer. • 1/5/30/60 - Lock the phone after the indicated number of minutes. 6. Press the Save soft key. Related links Logging In/Out on page 101 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 107: Short Codes

    • Log In: *35*N*P# – Log in to a phone using your extension number (N) and login code (P). • Log Out: *36 – Log yourself out from the phone where you are currently logged in. Related links Logging In/Out on page 101 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 108: Chapter 21: Groups

    Related links Groups on page 108 Switching Your Group Membership On/Off (Status Menu) on page 109 Switching Your Group Membership On/Off (Features Menu) on page 109 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 109: Switching Your Group Membership On/Off (Status Menu)

    • To change your membership to the highlighted group, press Change. • To change your membership to all groups, press More and then press either All Ena or All Dis. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 110: Group Service Status And Fallback

    • The system administrator is able to configure whether you have access to the Membership, State and Fallback options of a group. If you are not configured for any groups, the Group menu is not shown May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 111: Changing A Group's Service Status (Status Menu)

    PHONE key and then press the Status soft key. 2. Use the up and down cursor keys to highlight the hunt group name and your current membership status. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 112: Changing A Group's Fallback Destination

    • To change the fallback destination of the currently highlighted hunt group, press Edit. • To change the fallback destination of all the hunt groups, press More and then press Edit All. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 113: Short Codes

    • Night Service Status Off: *21*N# – Take a hunt group out of night service status by entering its extension number (N). Related links Group Service Status and Fallback on page 110 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 114: Chapter 22: Programmable Feature Buttons

    5. Use the cursor keys to scroll through the list of current functions assigned to each button. • To remove the existing function from a button press Erase. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 115: Programmable Button Features

    Flash Hook Button on page 119 Group Button on page 119 Page Button on page 119 Park and Page Button on page 119 Ringer Off Button on page 119 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 116: Abbreviated Dial Button

    • If the button is set without an account code, pressing the button displays the enter account code menu. See Manual Account Code Entry on page 64. Related links Programmable Button Features on page 115 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 117: Auto Answer Button

    - When you have calls that you parked (other than Park & Page) or others parked against your extension, the button's lamp flashes. Related links Programmable Button Features on page 115 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 118: Call Park To Other Button

    This action can be used to drop your current call without having to highlight it on the display. If the call is connected, pressing the key ends the call. If the call is ringing it may follow several routes. Dropping an Incoming Call on page 27. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 119: Flash Hook Button

    Related links Programmable Button Features on page 115 Ringer Off Button A button configured with this action can be used to turn your phone's ringer on or off. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 120: Self-Administer Button

    ID information. Temporarily turning the call timer of the currently selected call appearance on or off can be done using a Timer button. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 121: Twinning Button

    The following options are only available if configured for you by your system administrator: - Drop – Disconnect the user's current call. - Acquire – Seize the user's current call. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 122 - Intrude – Join the user's current call, turning it into a conference call. - Listen – Start silent monitoring of the user's call. Related links Programmable Button Features on page 115 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 123: Chapter 23: Ringer Controls

    The message waiting lamp at the top-right corner of the phone can also be used to indicate when you have a call alerting your phone. The lamp is flashed to indicate a call waiting to be answered. Procedure 1. Press the button. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 124: Coverage Ring

    • Off - No ring. Related links Ringer Controls on page 123 Ringer Volume You can adjust the ringer volume while the phone is idle or while it is ringing. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 125: Internal Auto-Answer

    2. Use cursor keys to select Call Settings. 3. Use the up/down cursor keys to selectt Internal Auto-Answer. 4. To change the setting, press the Change. Related links Ringer Controls on page 123 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 126: Chapter 24: Display Controls

    5. Use the left/right cursor keys to adjust the brightness. 6. When completed, press Save. 7. Press Back/Exit to exit the menus. Related links Display Controls on page 126 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 127: Display Contrast

    • Single Column – Each programmed button feature occupies the full width of the screen. The physical buttons on both sides of the display are used to control the button May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 128: Last Call Duration Display

    • For the currently selected call appearance, the call timer display can be temporarily turned on or off using a programmable button set to the Timer function. Related links Display Controls on page 126 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 129: Display Language

    PHONE key and then press Features. 2. Use cursor keys to select Call Settings. 3. Use the up and down cursor keys to highlight Auto Display Waiting Call. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 130: Inactivity Timer (Auto-Return)

    • Disabled - Do not use the inactivity timer. • 30/60 - Apply the inactivity timer after the selected number of seconds. 6. Press Save. Related links Display Controls on page 126 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 131: Chapter 25: Volume And Sound

    4. Use the cursor keys to select Button clicks. 5. When completed, press Save. 6. Press Back/Exit to exit the menus. Related links Volume and Sound on page 131 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 132: Error Tones

    1. With the call connected, use the + plus and – minus keys to adjust the volume. 2. The display returns to normal after a few seconds. Related links Volume and Sound on page 131 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 133: Headset Volume

    5. Use the cursor keys to switch between Handset, Headset, or Speaker. 6. To change the highlighted setting, press Toggle. 7. When completed, press Save. 8. Press Back/Exit to exit the menus. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 134: Default Handsfree Audio Path

    5. Use the left and right cursor keys to switch between Headset or Speaker. 6. When completed, press Save. 7. Press Back/Exit to exit the menus. Related links Volume and Sound on page 131 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 135: Chapter 26: The Status Menu

    2. Use the cursor keys to select Do Not Disturb. 3. To clear the 'do not disturb' setting, press the Off soft key. Related links The Status Menu on page 135 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 136: Follow Me To

    If your phone is set to 'forward on busy' you can clear or change the forward settings through the Status menu. • Your system administrator can configure whether you can access this menu. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 137: Forward On No Answer

    • To select which calls are forwarded, highlight Call type. Press Change to change the option between All Calls or External Only. • To change the destination, highlight Destination and press Edit. Enter the number and press Select. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 138: Forward Unconditional

    PHONE key and then press the Status soft key. 2. Use the up and down cursor keys to highlight Fwd To Here. Related links The Status Menu on page 135 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 139: Group Membership

    A hunt group can also be put into and out of night service automatically by the telephone system using a time profile. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 140: Switch Mobile Twinning Off

    PHONE key and then press the Status soft key. 2. If you have any parked calls, the Parks... option is displayed. The option is not present if you do not have calls parked against your extension. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 141: System Alarms

    2. Scroll to the alarm message text: • If displayed, press Admin to see additional information. • If displayed, press Clear to clear the alarm. Related links The Status Menu on page 135 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 142: Chapter 27: Short Codes

    'do not disturb' exceptions. • Cancel All Forwarding: *00 – Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 143 • Log Out: *36 – Log yourself out from the phone where you are currently logged in. Voicemail • Check Messages: *17 – Access mailboxes to check for messages. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 144 • Voicemail Ringback On: *48 – Have voicemail ring your phone when you have any new messages. It rings after you next use the phone. • Voicemail Ringback Off: *49 – Switch off ringback. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 145: Chapter 28: System Administration

    4. Enter your security PIN (login code) and press Done. 5. Use the cursor keys to select System Information. 6. The system displays information about itself. Related links System Administration on page 145 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 146: Checking The Time Server Status

    4. Enter your security PIN (login code) and press Done. 5. Use the cursor keys to select Date. 6. The current date being used by the telephone system is displayed. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 147: Setting The Time

    8. When a valid time has been entered, the display confirms that by showing the Set soft key. 9. To set the time as the new time to be used by the telephone system, press Set. Related links System Administration on page 145 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 148: Setting The Time Offset

    Important: • A shutdown must always be used to switch off the system. Simply removing the power cord or switching off the power input may cause errors. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 149: Managing The Memory Cards

    The memory card menu allows you to check the status of the memory card or cards fitted to your telephone system and to perform a number of actions on the cards. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 150 System card in the system control unit. • Upgrade Binaries (IP500 V2) – Copy software files from an Option card to the System card in the system control unit. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 151: Reporting System Alarms

    2. Scroll to the alarm message text: • If displayed, press Admin to see additional information. • If displayed, press Clear to clear the alarm. Related links System Administration on page 145 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 152: Chapter 29: Menus

    See The Status Menu on page 135. Related links Menus on page 152 Features Menu This menu is accessed by pressing the Features soft key. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 153: A Menu

    • If you are restricted from accessing an option, it may still be applied for you by your system administrator. For example, the system administrator may configure call forwarding settings for you. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 154 • System Administration Controls – The System Administration option is only shown if you have been configured as a 'System Phone' user. Related links Menus on page 152 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 155: Chapter 30: Entering Text Characters

    For example, though marked with just ABC, the 2 key also matches the accented forms of those characters, for example À, Á, Á, Ã, Ä, Å and Ç. The set of additional unmarked characters matched varies depending on the language settings of your system. May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 156: Entering Characters For Other Functions

    • Use the left and right cursor keys to move the cursor. • Press Bksp to delete the character before the cursor. Related links Entering Text Characters on page 155 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 157 Feature Buttons ............Auto Lock ................106 Programmable Buttons ..........14 Automatic Gain Control ............133 Headset ................ Speaker ................ Auto-Return Call Display ................130 Answer ................25 Broadcast ..............Call details ..............Conference ..............May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 158 Columns ..............Conference phones ............Contrast ..............Details ................67 Idle Timer ..............130 Drop party ..............68 Language ..............129 Drop yourself ..............Soft Keys ..............Exit ................68 Waiting Call ..............129 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 159 Follow Me ..............33, Short Codes ..............37 Forward ................33, Button ................117 Key Clicks ................Short Codes ..............43 Keys ..................9 Soft Keys ..............Greeting ................Group .................108 Language ................129 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 160 Feature Buttons ............Recall ...............19, 20, Programmable Buttons ..........Button ................119 Music on Hold ..............Reclaim Twinned Call ............Mute ..................24 Redial ..............19, 20, 31, Conference party ............May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 161 Group ................Unanswered Calls ..............87 Login ................107 Unhold ................. Park ................Unlock ................101, Voicemail ..............Unmute ................Show Last Call Duration ............ Unpark ................. Single-Column ..............User Button ................121 May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 162 Transfer to ..............Visual Voice ..............Voicemail Email ............Volume ................131 Call ................Handset ..............Handsfree ..............Headset ..............73, Ringer ..............124, Speaker ..............76, Withhold Number ..............May 2020 9500 Series Phone User Guide Comments on this document? infodev@avaya.com...

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