Avaya 9504 User Manual
9500 series, ip office platform 11.0
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Summary of Contents for Avaya 9504
- Page 1 IP Office™ Platform 11.0 9500 Series Telephone User Guide Issue 12b - (Wednesday, March 28, 2018)
- Page 2 Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in...
- Page 3 You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software unless expressly authorized by Avaya.
- Page 4 Contact Avaya Support See the Avaya Support website: https://support.avaya.com for product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: https://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya...
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Page 5: Table Of Contents
5.2.4 Forward On No Answer (Status Menu) ................44 11.5 Using the Directory for Other Functions ..............80 9500 Series Telephone User Guide Page 5 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... - Page 6 ................112 18.9 Group Service Status ..............137 16.2.10 Conf Meet Me ................112 18.10 Mobile Twinning ..............137 9500 Series Telephone User Guide Page 6 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
- Page 7 22.31 System Administrator ..............164 22.32 System Phone User ..............164 22.33 Twinning ..............164 Document History Index ................167 9500 Series Telephone User Guide Page 7 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
- Page 8 9500 Series Telephone User Guide Page 8 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
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Page 9: Introduction
Chapter 1. Introduction 9500 Series Telephone User Guide Page 9 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... - Page 10 9500 Series Telephone User Guide Page 10 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
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Page 11: Important Safety Information
If unsure if this is the correct guide for your system, contact your system administrator. · 9500 Series Telephones The 9504 and 9508 phones are supported on IP Office systems only. They are physically and functionally the same as their 9400 Series equivalents but are not supported on other Avaya telephone systems. ·... -
Page 12: 9504 Telephone
9400 Series and 9500 Series phones are physically identical. However, 9500 Series phones are only supported on IP Office systems whereas 9400 Series phones are supported on other Avaya telephone systems. This guide only covers use of phones on an IP Office system. -
Page 13: 9508 Telephone
9400 Series and 9500 Series phones are physically identical. However, 9500 Series phones are only supported on IP Office systems whereas 9400 Series phones are supported on other Avaya telephone systems. This guide only covers use of phones on an IP Office system. -
Page 14: Button Modules
IP Office. In this scenario the phone cannot be connected installed in a separate building separate from the IP Office using out-of-building wiring. This restriction applies to Australian installations only. 9500 Series Telephone User Guide Page 14 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 15: Phone Keys
This button provides direct access to the forwarding menu options. The fixed CONFERENCE, DROP, HOLD, REDIAL and TRANSFER keys found on other Avaya phones are presented as soft key functions relative to the current call. 9500 Series Telephone User Guide Page 15 IP Office™... -
Page 16: Call Soft Key Options
Put your current call on hold and present dial tone for you to dial the number to which you want to transfer the call. · ToVM Send an alerting call to your voicemail. 9500 Series Telephone User Guide Page 16 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 17: Appearance Buttons
Without ringing line preference, to answer the call on the alerting appearance button you must first press that appearance button to select it. 9500 Series Telephone User Guide Page 17 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 18: Call Appearance Buttons
However, if you have a line appearance button for the line, you will see that there is a call alerting and can answer it if required. 9500 Series Telephone User Guide Page 18 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 19: Feature Buttons
The use of the button lamps depends on the feature associated with the button. Buttons programmed with a feature that is not supported by the phone display as "Invalid". For more details see Feature Buttons 9500 Series Telephone User Guide Page 19 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 20: Status Display
If this happens it limits the telephone functions, including making and receiving calls, that you can use. Contact your system administrator. 9500 Series Telephone User Guide Page 20 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 21: The Phone Stand
Other Stands If the phone needs to be used in a situation other than on a desk, for example wall-mounted, a number of other stand designs are available from Avaya. Contact your system administrator. 9500 Series Telephone User Guide Page 21 IP Office™... - Page 22 9500 Series Telephone User Guide Page 22 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
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Page 23: Making Calls
Chapter 2. Making Calls 9500 Series Telephone User Guide Page 23 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 24: Making Calls
2. When the required entry is highlighted, press Call or press the button next to the name. 3. Proceed as you would with a normally dialed call. 9500 Series Telephone User Guide Page 24 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 25: Calling From The Call Log/History
2. Press Call to call the number displayed in the call record. This option is not available if the caller withheld their number. 9500 Series Telephone User Guide Page 25 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 26: Redialling A Previous Number
If enabled by your system administrator, the self-administer function can be used to assign a feature button as a page button using the Group Paging action. 9500 Series Telephone User Guide Page 26 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 27: Busy Indication
3. Use the up and down cursor keys to highlight En-Bloc Dial. 4. Use Change button to select On or Off. 9500 Series Telephone User Guide Page 27 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 28: Withholding Your Number
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9500 Series Telephone User Guide Page 28 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 29: Adjusting The Call Volume
HEADSET key is lit. Pressing the key again will end the call. · If the call is connected on the phone's handset, replacing the handset will end the call. 9500 Series Telephone User Guide Page 29 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... - Page 30 9500 Series Telephone User Guide Page 30 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
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Page 31: Answering Calls
Chapter 3. Answering Calls 9500 Series Telephone User Guide Page 31 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 32: 3. Answering Calls
Note: This guide assumes that auto hold is enabled (the default). The system administrator can disable auto hold for the system, in which case calls are automatically disconnected rather than held. 9500 Series Telephone User Guide Page 32 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 33: Diverting A Call To Voicemail
To silence a page call: · To ignore the page call, press the Drop key. 9500 Series Telephone User Guide Page 33 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 34: Displaying Other Calls
Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. 9500 Series Telephone User Guide Page 34 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 35: Redialling
Chapter 4. Redialling 9500 Series Telephone User Guide Page 35 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 36: Open Call Log Mode
None of the other redial functions will be accessible. 5. Press Change to change the mode. 6. When the desired mode is displayed, press Save. 9500 Series Telephone User Guide Page 36 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 37: Redirecting Calls
Chapter 5. Redirecting Calls 9500 Series Telephone User Guide Page 37 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 38: 5. Redirecting Calls
Forward on Busy – – Forward on No Answer – – Forward Unconditional Do Not Disturb – – – Twinning 9500 Series Telephone User Guide Page 38 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 39: Follow Me
Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). 9500 Series Telephone User Guide Page 39 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 40: Follow Me To (Features Menu)
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9500 Series Telephone User Guide Page 40 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 41: Forwarding Calls
(default 15 seconds), the system will redirect the call to voicemail. Note that this is not always possible for calls that have been forwarded to an external number. 9500 Series Telephone User Guide Page 41 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... - Page 42 Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 9500 Series Telephone User Guide Page 42 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
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Page 43: Forward Unconditional (Status Menu)
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9500 Series Telephone User Guide Page 43 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 44: Forward On Busy/No Answer (Features Menu)
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9500 Series Telephone User Guide Page 44 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 45: Forward On Busy (Status Menu)
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9500 Series Telephone User Guide Page 45 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 46: Do Not Disturb
Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). 9500 Series Telephone User Guide Page 46 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 47: Dnd On/Off (Features Menu)
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9500 Series Telephone User Guide Page 47 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 48: Twinning
The Clear soft key removes the existing twinning number in order to allow entry of a new number. 9500 Series Telephone User Guide Page 48 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 49: Transferring A Call To Your Mobile
2. If necessary use the up and down cursor keys to highlight Mobile Twinning. · To clear the setting, press the Off soft key. 9500 Series Telephone User Guide Page 49 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... - Page 50 9500 Series Telephone User Guide Page 50 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
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Page 51: Holding And Parking Calls
Chapter 6. Holding and Parking Calls 9500 Series Telephone User Guide Page 51 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 52: 6. Holding And Parking Calls
... can be used to start or add calls to a conference..the call is assigned a unique ID. 9500 Series Telephone User Guide Page 52 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 53: Holding Calls
2. Scroll the display using the up and down cursor keys, the held call will appear with a icon. Press the Connect soft key to take the call off hold. 9500 Series Telephone User Guide Page 53 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 54: Switching Between Calls
However, if you are the only internal user in the conference, depending on your telephone system's configuration, dropping yourself might end the conference. 9500 Series Telephone User Guide Page 54 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 55: Parking Calls
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9500 Series Telephone User Guide Page 55 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 56: Park & Page
3. Dial the extension number of the user or hunt group that you want to page and then press Page. To Unpark a Call 1. Dial the park slot number that was assigned to the parked call. 9500 Series Telephone User Guide Page 56 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... - Page 57 Holding and Parking Calls: Parking Calls 9500 Series Telephone User Guide Page 57 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
- Page 58 9500 Series Telephone User Guide Page 58 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
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Page 59: Transferring Calls
Chapter 7. Transferring Calls 9500 Series Telephone User Guide Page 59 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 60: Transferring To Voicemail
To transfer the call to the user or group's mailbox, press Select. The caller will hear a few seconds of ringing and then the mailbox greeting. · To exit the transfer menu, press Cancel. 9500 Series Telephone User Guide Page 60 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 61: Transferring A Held Call
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9500 Series Telephone User Guide Page 61 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... - Page 62 9500 Series Telephone User Guide Page 62 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
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Page 63: Account Codes
Chapter 8. Account Codes 9500 Series Telephone User Guide Page 63 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 64: Forced Account Code Entry
Account Code Entry action. The button can also be preset with a specific account code. 9500 Series Telephone User Guide Page 64 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 65: Conference Calls
Chapter 9. Conference Calls 9500 Series Telephone User Guide Page 65 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 66: Starting A Conference
If they do not want to join the call or do not answer, press Drop. Then press the appearance key of the previously held call to reconnect to that call. 9500 Series Telephone User Guide Page 66 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 67: Adding Another Party Without Using Hold
Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system may cause that conference to hear your system's music on hold. 9500 Series Telephone User Guide Page 67 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 68: Exiting A Conference
9500 Series Telephone User Guide Page 68 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 69: Headset/Handsfree Operation
Chapter 10. Headset/Handsfree Operation 9500 Series Telephone User Guide Page 69 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 70: Headset Operation
You can adjust the following headset settings: · Headset Volume · Default Audio Path · Headset Automatic Gain Control On/Off · Using Wireless Headsets 9500 Series Telephone User Guide Page 70 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 71: Headset Caller Volume
To change the highlighted setting, press Change. 4. When completed, press Save. 5. Press Back / Exit to exit the menus. 9500 Series Telephone User Guide Page 71 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 72: Default Handsfree Audio Path
4. Scroll to Remote Headset. Press the Change soft key to change the setting or use the left or right cursor keys. 5. Press the Save soft key to save your changes. 9500 Series Telephone User Guide Page 72 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 73: Handsfree Speaker Operation
You can adjust the following handsfree settings: · Speaker Volume · Default Audio Path · Speaker Automatic Gain Control On/Off 9500 Series Telephone User Guide Page 73 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 74: Speaker Volume
To change the highlighted setting, press Change. 4. When completed, press Save. 5. Press Back / Exit to exit the menus. 9500 Series Telephone User Guide Page 74 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 75: Contacts/Directory
Chapter 11. Contacts/Directory 9500 Series Telephone User Guide Page 75 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 76: 11. Contacts/Directory
Note: If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. 9500 Series Telephone User Guide Page 76 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 77: How The Directory Search Works
However, this will apply to all phones on the system. 9500 Series Telephone User Guide Page 77 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 78: Managing External Contacts
9500 Series Telephone User Guide Page 78 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 79: Viewing Contacts Details
- Edit the name and number. · Delete - Delete the name and number. · - Add a new personal directory contact. 9500 Series Telephone User Guide Page 79 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 80: Making A Call From The Directory
3. When the required entry is highlighted, press Select. 4. You will be returned to the menu in which you selected the Dir soft key. 9500 Series Telephone User Guide Page 80 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 81: Adding A New Contact
5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 9500 Series Telephone User Guide Page 81 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 82: Editing A Contact
Note: If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. 9500 Series Telephone User Guide Page 82 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 83: Call Log/History
Chapter 12. Call Log/History 9500 Series Telephone User Guide Page 83 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 84: 12. Call Log/History
3. The redial function uses the outgoing call records stored in the call log. 9500 Series Telephone User Guide Page 84 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 85: Accessing The Call Log/History
2. Press Call to call the number displayed in the call record. This option is not available if the caller withheld their number. 9500 Series Telephone User Guide Page 85 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 86: Viewing Call Details
+Contact - Add the name and number to your personal directory. You can edit the details before they are added. · Delete All - Delete all the records. 9500 Series Telephone User Guide Page 86 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 87: Deleting A Record
5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 9500 Series Telephone User Guide Page 87 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... - Page 88 9500 Series Telephone User Guide Page 88 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
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Page 89: Voicemail
Chapter 13. Voicemail 9500 Series Telephone User Guide Page 89 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 90: Message Waiting Indication
The system administrator can also configure it so that you receive new message waiting indications for hunt groups or other users. 9500 Series Telephone User Guide Page 90 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 91: Visual Voice
Pro system, the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages. 9500 Series Telephone User Guide Page 91 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 92: Sending A Message
3. Use the up and down cursor keys to scroll to the Greeting option and press Select. 4. Use the soft keys to listen to and record your mailbox greeting. 9500 Series Telephone User Guide Page 92 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... - Page 93 Delete - Delete your current mailbox greeting. The greeting will return to its default mailbox greeting. · Cancel - Return to the main Visual Voice menu. 9500 Series Telephone User Guide Page 93 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
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Page 94: Mailbox Name
(1234, 1111). The system will not allow save the new code until those requirements have been meet. Contact your system administrator for details of your systems settings if necessary. 9500 Series Telephone User Guide Page 94 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 95: Switching Voicemail On/Off
1. If the call is not the currently highlighted call on the display, use the up and down cursor keys to highlight it. 2. Press the To VM soft key. The call is redirected to your mailbox. 9500 Series Telephone User Guide Page 95 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... - Page 96 9500 Series Telephone User Guide Page 96 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
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Page 97: Logging In/Out
Chapter 14. Logging In/Out 9500 Series Telephone User Guide Page 97 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 98: 14. Logging In/Out
Log in to a phone using your extension number (N) and login code (P). · Log Out: *36 Log yourself out from the phone where you are currently logged in. 9500 Series Telephone User Guide Page 98 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 99: Logging In
If this happens it limits the telephone functions, including making and receiving calls, that you can use. Contact your system administrator. 9500 Series Telephone User Guide Page 99 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 100: Logging Out
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9500 Series Telephone User Guide Page 100 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 101: Locking The Phone
1. Press the Unlock soft key. 2. Enter your security PIN (login code). 3. Press the Done soft key. 9500 Series Telephone User Guide Page 101 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 102: Auto Lock
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9500 Series Telephone User Guide Page 102 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 103: Groups
Chapter 15. Groups 9500 Series Telephone User Guide Page 103 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 104: 15. Groups
Night Service Status Off: *21*N# Take a hunt group out of night service status by entering its extension number (N). 9500 Series Telephone User Guide Page 104 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 105: Group Membership
Fallback options of a group. If you are not configured for any groups the Group menu is not shown. 9500 Series Telephone User Guide Page 105 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 106: Group Service Status And Fallback
Fallback options of a group. If you are not configured for any groups the Group menu is not shown. 9500 Series Telephone User Guide Page 106 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 107: Changing The Group Service Status (Features Menu)
Fallback options of a group. If you are not configured for any groups the Group menu is not shown. 9500 Series Telephone User Guide Page 107 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 108: Changing The Fallback Destinations
Fallback options of a group. If you are not configured for any groups the Group menu is not shown. 9500 Series Telephone User Guide Page 108 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 109: Feature Buttons
Chapter 16. Feature Buttons 9500 Series Telephone User Guide Page 109 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 110: Editing Your Programmable Buttons
Some actions are not supported on all phones. However, they may be set for users who hot desk between different types of phone. 9500 Series Telephone User Guide Page 110 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 111: Abbreviated Dial
The target user or group number from which to pickup a call can be set when the button is configured. If no number is set, pressing the button will display a menu for number entry. 9500 Series Telephone User Guide Page 111 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 112: Call Pickup Any
· When the option to suppress digits is used, the call is not recorded in the call log. 9500 Series Telephone User Guide Page 112 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 113: Timer
Intrude - Join the user's current call, turning it into a conference call. · Listen - Start silent monitoring of the user's call. 9500 Series Telephone User Guide Page 113 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... - Page 114 9500 Series Telephone User Guide Page 114 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
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Page 115: Phone Settings
Chapter 17. Phone Settings 9500 Series Telephone User Guide Page 115 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 116: 17. Phone Settings
· Speaker Volume · Internal Auto Answer · Automatic Gain Control · Audible Alerting · Default Audio Path 9500 Series Telephone User Guide Page 116 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 117: Mobile Twinning
None of the other redial functions will be accessible. 5. Press Change to change the mode. 6. When the desired mode is displayed, press Save. 9500 Series Telephone User Guide Page 117 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 118: En-Bloc Dialing
3. Use the up and down cursor keys to highlight En-Bloc Dial. 4. Use Change button to select On or Off. 9500 Series Telephone User Guide Page 118 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 119: Auto Lock
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9500 Series Telephone User Guide Page 119 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 120: Ringer Controls
3. Use the up and down cursor keys to highlight Disable Ringer. 4. Press the Change soft key to change the setting. Selecting On will turn the ringer off. 9500 Series Telephone User Guide Page 120 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 121: Ring Pattern/Sound
For calls alerting on a call coverage or bridged appearance button when you are already on a call, the shorter of the coverage ring or attention ring settings is used. 9500 Series Telephone User Guide Page 121 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... - Page 122 5. When completed, press the Done soft key. 6. Press the Exit soft key to exit the menus. 9500 Series Telephone User Guide Page 122 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
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Page 123: Visual Alerting
Ring - Use normal ringing. · Abbreviated - Use a single non-repeated ring (abbreviated ring). · Off - No ring. 9500 Series Telephone User Guide Page 123 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 124: Ringer Volume
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9500 Series Telephone User Guide Page 124 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 125: Audible Alerting
4. When completed, press the Save soft key. 5. Press the Exit soft key to exit the menus. 9500 Series Telephone User Guide Page 125 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 126: Display Controls
5. Use the left and right cursor keys to adjust the brightness as required. 6. When completed, press the Done soft key. 7. Press Back / Exit to exit the menus. 9500 Series Telephone User Guide Page 126 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 127: Last Call Duration Display
4. Use the up and down cursor keys to scroll through the available languages. The current language is indicated by a tick mark. 9500 Series Telephone User Guide Page 127 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 128: Auto Display Waiting Call
Off - Show details of the current call only. · On - Automatically show the details of a waiting call. 6. Press the Save soft key. 9500 Series Telephone User Guide Page 128 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 129: Inactivity Timer (Auto Return)
6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 9500 Series Telephone User Guide Page 129 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 130: Volume And Sound
2. Once you stop adjusting the volume, the display returns to normal after a few seconds. · If you set the volume to zero (off), the phone displays a icon. 9500 Series Telephone User Guide Page 130 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 131: Handset Volume
6. When completed, press the Save soft key. 7. Press the Back / Exit soft keys to exit the menus. 9500 Series Telephone User Guide Page 131 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 132: Viewing Information
Details of the phone and the firmware that it currently has loaded. 4. To return to the parent menu, press the Back soft key. 9500 Series Telephone User Guide Page 132 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 133: Status Menu
Chapter 18. Status Menu 9500 Series Telephone User Guide Page 133 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 134: Do Not Disturb
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9500 Series Telephone User Guide Page 134 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 135: Follow Me Here
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 9500 Series Telephone User Guide Page 135 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 136: Forward On No Answer
When your membership to a group is disabled, you do not receive group calls for that group. 1. Press the Status soft key if shown. 9500 Series Telephone User Guide Page 136 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 137: Group Service Status
2. If necessary use the up and down cursor keys to highlight Mobile Twinning. · To clear the setting, press the Off soft key. 9500 Series Telephone User Guide Page 137 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 138: Parked Calls
The voicemail system is nearly out of storage space for any more messages, prompts and recordings. · Voicemail Full The voicemail system cannot store any more messages, prompts and recordings. 9500 Series Telephone User Guide Page 138 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 139: Short Codes
Chapter 19. Short Codes 9500 Series Telephone User Guide Page 139 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... - Page 140 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). 9500 Series Telephone User Guide Page 140 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
- Page 141 Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. 9500 Series Telephone User Guide Page 141 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
- Page 142 9500 Series Telephone User Guide Page 142 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
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Page 143: System Administration
Chapter 20. System Administration 9500 Series Telephone User Guide Page 143 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 144: Checking The System Information
4. Press Exit to return to the normal display for a phone with no logged in user. 9500 Series Telephone User Guide Page 144 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 145: Setting The Date
9. To set the date as the new date to be used by the telephone system press Set. 9500 Series Telephone User Guide Page 145 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 146: Checking The Time Server Status
UTC time. If the phone system is configured for daylight savings then the current amount of daylight savings being applied to the local time is also shown. 9500 Series Telephone User Guide Page 146 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 147: Setting The Time
8. When a valid offset has been entered, the Set soft key is displayed. 9. To apply the offset to the current telephone system time press the Set soft key. 9500 Series Telephone User Guide Page 147 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 148: Shutting Down The System
8. If you press the Confirm soft key, the telephone system will switch itself to a shutdown state. This will disconnect all current calls and services. 9500 Series Telephone User Guide Page 148 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 149: Managing Memory Cards
This option is available on systems where both a System and Option memory card are active. It copies the contents of the System card to the Option card. 9500 Series Telephone User Guide Page 149 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 150: Reporting System Alarms
The voicemail system is nearly out of storage space for any more messages, prompts and recordings. · Voicemail Full The voicemail system cannot store any more messages, prompts and recordings. 9500 Series Telephone User Guide Page 150 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 151: Menus
Chapter 21. Menus 9500 Series Telephone User Guide Page 151 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 152: Features Menu
The System Administration option is only shown if you have been configured as a system phone user have a login code set. 9500 Series Telephone User Guide Page 152 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 153: Status Menu
This menu is accessed by pressing the Status soft key when displayed. The features shown vary depending on the options 9500 Series Telephone User Guide Page 153 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 154: A Menu
The menu is accessed by pressing the key. 9500 Series Telephone User Guide Page 154 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 155: Menu Access Control
Note that restricting menu access does not restrict access using available short codes and programmable buttons. However, those can also be removed or added by your system administrator. 9500 Series Telephone User Guide Page 155 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 156: Entering Characters
Î Ï Í Ì ÑÔÒÓÖ Í Î Ì Ï ÑÖÓÔÒ PQRS TUV8 WXYZ PQRS TUV8 WXYZ ÙÛÜÚ 7ß ÜÚÛÙ 9Ý 9500 Series Telephone User Guide Page 156 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... - Page 157 GHI4 MNO6 GHI4 JKL5 MNO6 Í Î Ì Ï ÑÓÔÒÖÕ PQRS TUV8 WXYZ PQRS7 TUV8 WXYZ9 7ß ÚÜÛÙ 9500 Series Telephone User Guide Page 157 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
- Page 158 9500 Series Telephone User Guide Page 158 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
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Page 159: Glossary
Chapter 22. Glossary 9500 Series Telephone User Guide Page 159 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 160: Abbreviated Ring
People calling from numbers in your 'do not disturb' exceptions list can still call you. However, forwarding can still be applied to these calls. 9500 Series Telephone User Guide Page 160 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 161: Do Not Disturb Exceptions
The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no number is set, they use the same destination as set for 'forward unconditional.' 9500 Series Telephone User Guide Page 161 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 162: Forward Unconditional
Incoming Call Route destination of that call. Such calls will alert only on the Line Appearance button and not on any other buttons. These calls will also not follow any forwarding. 9500 Series Telephone User Guide Page 162 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 163: Logged Out
However, your system administrator can remove and change the short codes available to you or all users. To use a short code, you may have to put your currently call on hold. 9500 Series Telephone User Guide Page 163 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 164: System Administrator
Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by your system administrator. The system supports two twinning methods: internal twinning and mobile twinning. 9500 Series Telephone User Guide Page 164 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 165: Document History
Chapter 23. Document History 9500 Series Telephone User Guide Page 165 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 166: 23. Document History
Addition of J129 notes and J139 operation. · Notes that on J100 Series phones, mute is not automatically canceled when audio path is changed. 9500 Series Telephone User Guide Page 166 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... -
Page 167: Index
Call Waiting 128 External Only 43, 136 Caller Details Conference Failure 138, 150 Add call Features Caller details Menu 9500 Series Telephone User Guide Page 167 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com... - Page 168 Internal Auto-Answer 124 Ring Internal Calls 121 Attention Ring Coverage Ring Lamp 123 External Calls List 36, 117 Internal Calls 9500 Series Telephone User Guide Page 168 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
- Page 169 Voicemail Failure 138, 150 Voicemail Full 138, 150 Volume Handset Headset 71, 131 Ringer 124, 130 Speaker 74, 131 9500 Series Telephone User Guide Page 169 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
- Page 170 9500 Series Telephone User Guide Page 170 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
- Page 171 9500 Series Telephone User Guide Page 171 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...
- Page 172 Template: 21st February 2018 © 2018 Avaya Inc. All rights reserved. 9500 Series Telephone User Guide Page 172 IP Office™ Platform 11.0 Issue 12b (Wednesday, March 28, 2018) Comments on this document? infodev@avaya.com...