Polycom VVX500 User Manual
Business media phone for 8x8 virtual office
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Summary of Contents for Polycom VVX500
- Page 1 Polycom V VX 5 00 B usiness M edia P hone U ser G uide Polycom V VX 5 00 ® ® Business M edia P hone ...
- Page 2 Information is provided "as is" without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its...
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Page 4: Table Of Contents
Contents Introduction ..........................vii Who S hould R ead t his G uide ......................vii How t o U se t his G uide........................vii Conventions U sed i n t his G uide......................viii ... - Page 5 Polycom V VX 5 00 B usiness M edia P hone U ser G uide Enabling H eadset M emory M ode.......................34 Responding t o I ncoming C alls......................35 ...
- Page 6 Governing L aw............................85 Limitations o f L iability ........................85 Polycom L imited W arranty a nd L imitation L iability ................85 Exclusions ............................86 Warranty E xclusive ..........................86...
- Page 7 Polycom V VX 5 00 B usiness M edia P hone U ser G uide Safety a nd C ompliance........................86 Part 1 5 F CC R ules..........................86 ...
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Page 8: Introduction
Polycom® V VX® 5 00 B usiness M edia P hone f or u se w ith 8 x8 V irtual O ffice, o r w ho ... -
Page 9: Conventions U Sed I N T His G Uide
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Conventions U sed i n t his G uide As y ou r ead t his g uide, y ou’ll n otice t hat t he s ame t erms a nd c onventions a re u sed r epeatedly. M ake ... - Page 10 Introduction • Option An o ption i s o ne o f a s eries o f i tems y ou c an s elect f or a p hone s etting, s uch a s E nabled a nd Disabled. ...
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Page 11: Related D Ocuments
t he p hone a nd e nter i nformation. Polycom V VX 5 00 B usiness M edia P hone Q uick S tart G uide—This g uide d escribes t he c ontents ... -
Page 12: Tarted
Chapter 1 : Getting S tarted Before y ou u se y our p hone, y ou m ay w ish t o t ake a f ew m oments t o b ecome f amiliar w ith i ts f eatures and ... - Page 13 Polycom V VX 5 00 B usiness M edia P hone U ser G uide Feature Description Speaker Provides r inger a nd h ands-‐free ( speakerphone) a udio o utput. ...
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Page 14: Phone V Iews
Chapter 2 : U sing B asic F eatures Phone V iews Your p hone h as f our m ain v iews: H ome, C alls, A ctive C all, a nd L ines v iew ( the d efault). To ... - Page 15 Polycom V VX 5 00 B usiness M edia P hone U ser G uide Alternatively, t ap A pplications f rom t he H ome V iew, t hen C orp D irectory, t o i nstantly s croll ...
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Page 16: Lines V Iew
Chapter 2 : U sing B asic F eatures From H ome v iew, t ap t he p hone l ine t o d isplay y our p hone l ine a ppearences, m onitored l ines ( if B LF Keys ... -
Page 17: Special C All P Ickup N Otification
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Special C all P ickup N otification Your P BX A dministrator c an c onfigure a f ull s plash s creen n otification w hen a ... -
Page 18: Active C All V Iew
Chapter 2 : U sing B asic F eatures Active C all V iew If y ou h ave o nly o ne c all i n p rogress—and i t’s a ctive ( has a udio)—you c an a ccess A ctive C all v iew ( shown next). ... -
Page 19: Understanding P Hone I Cons A Nd S Tatus I Ndicators
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Tap a c all t o h ighlight i t. T he s oft k eys a pply t o t he h ighlighted c all. ... -
Page 20: Navigating Y Our P Hone I Nterface
Chapter 2 : U sing B asic F eatures Icon Description Icon Description Placed c all ( in R ecent C alls v iew) Presence ... -
Page 21: Entering D Ata A Nd U Pdating F Ields
Polycom V VX 5 00 B usiness M edia P hone U ser G uide If y ou w ant t o… Do t his… Select a n i con, s oft k ey, ... -
Page 22: Using T He O Nscreen K Eyboard
Chapter 2 : U sing B asic F eatures Using t he O nscreen K eyboard Use t he o nscreen k eyboard ( shown n ext) t o q uickly u pdate f ield i nformation. I f a d ata e ntry f ield o nly requires ... -
Page 23: Using T He D Ialpad K Eys O N T He P Hone C Onsole
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Use t he t ips i n t he f ollowing t able t o e nter i nformation u sing t he o nscreen k eyboard. ... - Page 24 Chapter 2 : U sing B asic F eatures If y ou w ant t o… Do t his… Enter a n umber Press a d ialpad k ey r epeatedly ( depending w hat m ode y ou’re i n) to ...
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Page 25: Cleaning T He T Ouchscreen
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Cleaning t he T ouchscreen The t ouchscreen r equires v ery l ittle m aintenance. P eriodically, h owever, y ou m ay n eed t o c lean i t. U se a ... - Page 26 Chapter 2 : U sing B asic F eatures To a ccess t he W eb C onfiguration U tility f or y our p hone: 1 Launch ...
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Page 27: Chapter 2 : U Sing B Asic F
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Chapter 2 : Using B asic F eatures This c hapter i ntroduces y ou t o y our p hone’s b asic f eatures. Y ou’ll l earn a bout: ... -
Page 28: Answering C Alls
Chapter 2 : U sing B asic F eatures During a c all, y ou c an a lternate b etween h andset, h eadset, o r s peakerphone m odes b y p icking u p t he handset, ... -
Page 29: Answering A Nother C All
Polycom V VX 5 00 B usiness M edia P hone U ser G uide To a nswer t he c all, p ick u p t he h andset, p ress ... -
Page 30: Managing M Ultiple C Alls
Chapter 2 : U sing B asic F eatures To e nable y our p hone t o a utomatically a nswer S IP c alls, t ap A uto A nswer S IP C alls, a nd t ap Yes. ... -
Page 31: Placing C Alls
Polycom V VX 5 00 B usiness M edia P hone U ser G uide To m anage a c all, t ap a c all t o h ighlight i t. T hen, t ap o ne o f t he s oft k eys t o h old, r esume, e nd, o r ... -
Page 32: Placing C Alls F Rom F Avorites, L Ists, A Nd D Irectories
Chapter 2 : U sing B asic F eatures User T ip: C hoosing U RLs o r N umbers M ode f rom t he D ialer To ... -
Page 33: Redialing N Umbers
Polycom V VX 5 00 B usiness M edia P hone U ser G uide To c all f rom y our F avorites l ist: ... -
Page 34: Parking A C All
Chapter 2 : U sing B asic F eatures Parking a C all You c an p ark a l ive ( answered) c all a nd n otify s omeone e lse o n y our P BX w here t o p ick u p t he p arked call. ... -
Page 35: Using H Eadsets
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Using H eadsets You c an c onnect a n a nalog a nd/or U SB h eadset t o y our p hone. I f a n a nalog h eadset i s c onnected, ... -
Page 36: Responding T O I Ncoming C Alls
Chapter 2 : U sing B asic F eatures 3 Press . 4 To a ctivate H eadset M emory M ode, p ress t wice. Now, ... -
Page 37: Forwarding I Ncoming C Alls T O A Nother P Arty
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Forwarding I ncoming C alls t o A nother P arty ... -
Page 38: Holding C Alls
Chapter 2 : U sing B asic F eatures Holding C alls You c an p lace a ny a ctive c all o n h old. A h eld c all d isplays i n H ome, L ines, a nd C alls v iew a s f ollows: ... -
Page 39: Transferring C Alls
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Transferring C alls When y ou t ransfer a c all t o a nother p arty, y ou h ave t he o ption t o t alk t o t he p arty b efore t he t ransfer ... -
Page 40: Setting U P A Nd M Anaging C Onference C Alls
Chapter 2 : U sing B asic F eatures Setting U p a nd M anaging C onference C alls You c an c reate a c onference w ith t wo o ther p arties u sing t he p hone’s l ocal c onference f eature. Y our phone ... -
Page 41: Holding A Nd R Esuming C Onference C Alls
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Holding a nd R esuming C onference C alls When y ou h old a c onference c all, y ou p lace a ll o ther c onference p articipants o n h old. T o h old a s pecific ... -
Page 42: Managing C Onference C All P Articipants
Chapter 2 : U sing B asic F eatures Managing C onference C all P articipants If y ou’re a ble t o m anage c onference c all p articipants, y ou c an: •... -
Page 43: Forwarding A Ll C Alls T O A Nother P Arty
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Forwarding A ll C alls t o A nother P arty ... -
Page 44: Rejecting C Alls F Rom A C Ontact
Chapter 2 : U sing B asic F eatures If y ou c hose t he A lways f orwarding o ption, t he f orwarding n umber s crolls i n t he s tatus b ar. I f a p hone line ... -
Page 45: Using D O N Ot D Isturb
Polycom V VX 5 00 B usiness M edia P hone U ser G uide To d ivert i ncoming c alls f rom a c ontact t o a t hird p arty ( phone s et m ethod) ... -
Page 46: Listening T O V Oicemail
Chapter 2 : U sing B asic F eatures Listening t o V oicemail Your p hone m ay i ndicate n ew v oicemail m essages b y t he f ollowing: •... -
Page 47: Recent C Alls
Polycom V VX 5 00 B usiness M edia P hone U ser G uide To l isten t o v oicemail m essages: • On t he s tatus b ar, t ap ... - Page 48 Chapter 2 : U sing B asic F eatures To v iew R ecent C alls: • From H ome v iew, t ap N ew C all, a nd t ap R ecent. Y ou m ay a lso b e a ble t o a ccess R ecent C alls b y tapping ...
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Page 49: Working W Ith Y Our C Ontact D Irectory
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Working w ith Y our C ontact D irectory You c an s tore a l arge n umber o f c ontacts i n y our p hone’s l ocal C ontact D irectory ( shown n ext). C ontact ... - Page 50 Chapter 2 : U sing B asic F eatures To s earch f or a c ontact: • From y our C ontact D irectory, t ap S earch. •...
- Page 51 Polycom V VX 5 00 B usiness M edia P hone U ser G uide Tap F avorite I ndex, a nd e nter a f avorite i ndex n umber. ...
- Page 52 Chapter 2 : U sing B asic F eatures Managing F avorites. Tap L abel, a nd e nter a l abel f or t he c ontact s uch a s, M arketing. If ...
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Page 53: Working W Ith A C Orporate D Irectory
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Working w ith a C orporate D irectory ... -
Page 54: Controlling W Hat I S H Eard
Chapter 2 : U sing B asic F eatures To a dd a c ontact t o y our l ocal C ontact D irectory: •... -
Page 55: Changing T He S Peaker V Olume
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Changing t he S peaker V olume To c hange t he v olume o f w hat y ou h ear d uring a c all, p ress o ne o f t he V olume k eys, , ... -
Page 56: Managing F Avorites ( And S Peed D Ial K Eys)
Chapter 2 : U sing B asic F eatures Managing F avorites ( and S peed D ial K eys) Favorites a re t he c ontacts i n y our C ontact D irectory t hat y ou c all m ost o ften. T o m ake a c ontact a favorite, ... - Page 57 Polycom V VX 5 00 B usiness M edia P hone U ser G uide To s ee y our F avorites f rom H ome o r L ines v iew: ...
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Page 58: Using T He I Ntercom
Chapter 2 : U sing B asic F eatures Using t he I ntercom You c an u se t he I ntercom k ey t o a utomatically c onnect w ith a r emote e xtension. •... -
Page 60: Chapter 3 : Using A Dvanced F Eatures
Chapter 3 : Using A dvanced F eatures This c hapter i ntroduces y ou t o y our p hone’s a dvanced f eatures. N ote t hat n ot a ll o f t hese f eatures m ay be ... -
Page 61: Sending A Nd R Eceiving P Ages
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Sending a nd R eceiving P ages To s end a nd r eceive p ages, y ou n eed t o s ubscribe t o c ertain p aging g roups. B y d efault, y ou’re s ubscribed ... -
Page 62: Receiving P Ages W Hen Y Ou're N Ot I N A N A Ctive C All
Chapter 3 : U sing A dvanced F eatures Receiving P ages W hen Y ou’re N ot i n a n A ctive C all If ... -
Page 63: Updating P Aging G Roup S Ubscriptions
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Updating P aging G roup S ubscriptions Note: Y our a dministrator m anages t he P aging G roup(s) t hat y ou a re s ubscribed t o v ia 8 x8 A ccount ... -
Page 64: Locking T He P Hone
Chapter 3 : U sing A dvanced F eatures Locking t he P hone Lock y our p hone t o d o t he f ollowing: •... - Page 65 Polycom V VX 5 00 B usiness M edia P hone U ser G uide To l ock y our p hone: 1 Tap S ettings f rom H ome v iew, a nd t ap B asic > L ock P hone. ...
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Page 66: Calling A Nd A Nswering F Rom A L Ocked P Hone
Chapter 3 : U sing A dvanced F eatures Calling a nd A nswering f rom a L ocked P hone From a l ocked p hone, a nyone c an d ial t he s tandard e mergency n umber, s uch a s 9 11, a nd u p t o f ive other ... -
Page 68: Chapter 4 : Customizing Y Our P Hone
Chapter 4 : Customizing Y our P hone You c an c ustomize y our p hone i n m any w ays. T his c hapter s hows y ou h ow t o: •... -
Page 69: Changing T He B Acklight
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Changing t he B acklight Your p hone’s b acklight h as t wo c omponents: ... -
Page 70: Changing T He B Ackground P Icture
Chapter 4 : C ustomizing Y our P hone To c hange t he B acklight T imeout: • Tap S ettings f rom H ome v iew, a nd t ap B asic > B acklight T imeout. •... - Page 71 Polycom V VX 5 00 B usiness M edia P hone U ser G uide Using O ne o f Y our O wn P ictures a s t he B ackground P icture. ...
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Page 72: Using O Ne O F Y Our O Wn P Ictures A S T He B Ackground P Icture
Chapter 4 : C ustomizing Y our P hone Using O ne o f Y our O wn P ictures a s t he B ackground P icture You ... - Page 73 Polycom V VX 5 00 B usiness M edia P hone U ser G uide Displaying S creen S avers. Note: R estrictions f or B ackground I mages ...
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Page 74: Displaying S Creen S Avers
Chapter 4 : C ustomizing Y our P hone Displaying S creen S avers You c an s et u p a s creen s aver t o d isplay t he p ictures s tored o n a U SB f lash d rive. T he s creen s aver w ill automatically ... -
Page 75: Interrupting A Nd D Isabling S Creen S Avers
Polycom V VX 5 00 B usiness M edia P hone U ser G uide 4 From t he P icture F rame s creen, s pecify t he f older i n w hich y ou s tored y our i mages o n t he U SB ... -
Page 76: Using T He P Hone A S A P Icture F Rame
Chapter 4 : C ustomizing Y our P hone To d isable t he S creen S aver s etting: 1 Tap S ettings f rom H ome v iew, a nd t ap B asic > P references > S creen S aver. 2 From ... - Page 77 Polycom V VX 5 00 B usiness M edia P hone U ser G uide Displaying S creen S avers. To d isplay t he p ictures o n y our U SB f lash d rive: ...
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Page 78: Using P Ower-Saving M Ode
Chapter 4 : C ustomizing Y our P hone Tap a n i con t o d o t he f ollowing: Tap t his… To d o t his… View ... -
Page 79: Changing Y Our O Ffice H Ours
Polycom V VX 5 00 B usiness M edia P hone U ser G uide The p ower-‐saving s ettings y ou c an u pdate a re: ... - Page 80 Chapter 4 : C ustomizing Y our P hone To c hange t imeouts: 1 Tap S ettings f rom H ome v iew, a nd t ap B asic > P ower S aving > T imeouts. 2 Tap ...
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Page 82: Chapter 5 : Administrative T Asks
Chapter 5 : Administrative T asks If y our p hone i s u nable t o o perate p roperly, y ou m ay h ave t o i nvestigate o r t roubleshoot i ssues. T o s olve issues, ... -
Page 83: Troubleshooting
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Restarting t he P hone Your s ystem a dministrator m ay a sk y ou t o r estart y our p hone i f y our p hone m alfunctions o r t o a ssist i n ... -
Page 84: Testing P Hone H Ardware
Chapter 5 : A dministrative T asks Testing P hone H ardware Your s ystem a dministrator m ay a sk y ou t o a ccess a d iagnostics m enu o n y our p hone t o t est y our p hone hardware. ... -
Page 86: Safety N Otices
Polycom’s s ole o bligation u nder t his e xpress w arranty i s a t P olycom’s o ption a nd e xpense, t o ... -
Page 87: Exclusions
Polycom m ust b e s ent p repaid a nd p ackaged a ppropriately f or s afe s hipment, a nd i t i s ... -
Page 88: Class B D Igital D Evice O R P Eripheral
Safety N otices 2 This d evice m ust a ccept a ny i nterferences r eceived, i ncluding i nterference t hat m ay c ause undesired ... -
Page 89: Ce A Nd V Cci M Ark
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Cet a ppareil n umérique d e l a c lasse [ B] e st c onforme à l a n orme N MB-‐003 d u C anada. ... -
Page 90: Warning E Lectrical S Afety
Conformity. Д -‐ С ПД-‐5520 v alid t ill 1 5/11/2014. New Z ealand T elepermit Polycom V VX 5 00 V oIP D esktop T elephone ( PTC 2 20/11/098). ... -
Page 91: Special C Onditions F Or T His U Ser G Uide
Polycom V VX 5 00 B usiness M edia P hone U ser G uide Special C onditions f or t his U ser G uide ... -
Page 92: Oftware
b y P olycom, I nc. i n t he r est o f t he w orld ( collectively, “ Polycom”). T he S oftware ... - Page 93 Polycom m ay p rovide y ou w ith s upport s ervices r elated t o t he S oftware P roduct ( “Support S ervices”). ...
- Page 94 POLYCOM S HALL N OT B E L IABLE U NDER T HIS W ARRANTY I F I TS T ESTING A ND E XAMINATION D ISCLOSE ...
- Page 95 10.3 Contact. I f y ou h ave a ny q uestions c oncerning t his A greement, o r i f y ou d esire t o c ontact Polycom f or a ny r eason, p lease c ontact t he P olycom o ffice s erving y our c ountry. ...
- Page 96 u sers p ursuant t o t he t erms o f t his A greement. www.polycom.com Corporate H eadquarters: 4750 W illow R oad, P leasanton, C A 9 4588, ...