Polycom VVX500 User Manual
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Polycom VVX500 User Manual

Polycom VVX500 User Manual

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Polycom VVX500 - VVX600
User Guide
www.escaux.com

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Summary of Contents for Polycom VVX500

  • Page 1 Polycom VVX500 - VVX600 User Guide www.escaux.com...
  • Page 2 VVX500 VVX600 www.escaux.com...

  • Page 3: Table Of Contents

    Content • Phone overview • Voicemail & Call history • Basic telephony features • How to listen to your voicemail • How to place a call ? • How to consult the Call history • How to answer a call ? •...
  • Page 4 Polycom VVX500/600 : phone overview www.escaux.com...
  • Page 5 Phone views • Phone views • Your phone has 4 main views: Home, Calls, Active Call and Lines View (the default) • For Home View press • From Home View, press to display either Lines, Calls or Active Call View •...

  • Page 6: Basic Telephony Features

    Basic telephony features • How to place a call ? • Using the handset: 1. Pick-up the handset Type the number on keypad 2. Type the number Press the “DIAL” green icon on screen 3. Push the “DIAL” green icon on Pick-up the handset screen •...

  • Page 7: How To Answer A Call

    Basic telephony features (2) How to answer a call ? Incoming call indicator • Using the handset: Pick-up the handset • Using the speaker: Press the “speaker” button Press the “Answer” softkey* • Using the touch screen Tap “answer” in the incoming call window Note : ...
  • Page 8 Basic telephony features (3) How to end a call ? • Press the “End call” softkey • Replace the handset • Press “handsfree” button if in handsfree mode How to redial a call ? • Press “Home” button • Press “New call” icon on screen •...

  • Page 9: How To Mute A Call

    Basic telephony features (4) How to set a call on hold ? How to mute a call ? • From an active call, tap • Press the “Mute” key. “Hold” softkey on screen. The microphone is muted If you are in calls view and the (with the handset and in active call isn’t highlighted, tap it to select it...

  • Page 10: How To Transfer A Call

    Basic telephony features (5) How to transfer a call ? 2 options Blind transfer (1) Attended transfer (2) You first speak to the third You transfer the call person before transferring without speaking to the the call. third person and you “forget”...
  • Page 11 Basic telephony features (6) How to do a blind transfer ? From active call view, tap “Transfer” The active call is set on hold Select “Blind” softkey on top of the screen. If you don’t see it, tap “More”, select “blind”...
  • Page 12 Basic telephony features (7) How to do an attended transfer ? From active call view, press “Transfer” The active call is set on hold Enter extension to transfer to Tap DIAL green icon on screen to call 3 party When 3 party picks up and accepts transfer, tap “Transfer”...

  • Page 13: How To Make Conference Calls

    Basic telephony features (8) How to make conference calls with 3 people ? • Initiate a 3-party conference call directly via your phone. Call the first person During the call, press the “Confrnc” softkey (the current call is on hold) Using the dialer, call the second person When 3 person answers, press “Confrnc”...

  • Page 14: Phone Preferences

    Phone preferences How to change the ringtone ? • Click on “Home key” • Tap “Settings” from the menu • Tap” basic” from the menu • Select “4.Ring Type” • With the touch screen, navigate through the different ring types and play/select the ringtones •...
  • Page 15 Phone preferences (2) How to change the language ? If you want to change the language of your phone please contact your administrator so that he can modify the language of your phone resource on the SMP. www.escaux.com...

  • Page 16: How To Adjust The Volume

    Phone preferences (3) How to adjust the volume ? • Click on the “volume keys” • Ring tone : click on « + » or « - » when ringing • Voice : click on « + » or « - » when speaking www.escaux.com...

  • Page 17: How To Adjust The Backlight

    Phone preferences (4) How to adjust the backlight ? 3 types of Intensity : Backlight on : brightness of the screen when there is phone activity • Backlight idle : brightness of the screen when there is no phone activity •...
  • Page 18 Phone preferences (5) Change timeout number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity. Timeout period begins after last key press or last phone event, such as an incoming call.) • Home key > Settings > Basic > Backlight Timeout •...

  • Page 19: How To Listen To Your Voicemail

    Voicemails & Call history How to listen to your VoiceMails? • Everyone has its own voicemail service * • Works like the voicemail on your mobile phone • Red light flashing ? New voicemail is in ! • Little envelope on screen? New voicemail is in ! •...
  • Page 20 Voicemails et Call history (2) How to consult your call history ? • From Home screen, press • Filter based on call type • Missed calls • Received calls • Placed calls • OR from Home screen, press the « New call » icon and « Recent » How to clear your call history ? •...
  • Page 21 Contact Management - Telephone local directory Contact management (add, delete or update a contact) is managed via Escaux Connect. The local telephone directory on your phone is not linked to Escaux Connect. As a consequence, all modifications to your contacts made via your phone directory (add, delete or update a contact via your phone directory) will be erased when your phone is rebooted.

  • Page 22: Speed Dials

    Speed dials The speed dials are managed via Escaux Connect. The list of speed dials is visible on the Speed dial view of the phone: From Home View, press Home to display Speed dials view On the Speed dials view you will see the list of speed dial numbers.

  • Page 23: Corporate Directory

    Corporate Directory The corporate directory is linked to the PBX Corporate Directory and is available in read-only on your phone. To access it, press Home, select Directories then Corporate Directory You can search the Corporate Directory by typing your search query using the dialpad.

  • Page 24: Status Change

    Status Change • You can see and change your current intentional status using the Status softkey • You'll be presented with a screen like this • The current status is highlighted • Touch another status to change it www.escaux.com...

  • Page 25: Supervision

    Supervision • If your phone was configured to supervise other extensions : • You can see • When the contacts are on the line • A red indicator is visible on the contact and the buddy icon has a no-entry sign •...

  • Page 26: How To Reboot Your Phone

    Reboot How to reboot your phone? • Plug out – plug in the PoE cable • Press Home > Settings > Basic > 9. Restart Phone This operation takes about 2 minutes Why should I reboot my phone ? If the IT administrator has made changes to the configuration If there is any problem, a reboot is the first action to take www.escaux.com...

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Vvx600

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