Polycom VVX500 User Manual
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Polycom VVX500 User Manual

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V V X 5 0 0 - 6 0 0
U s e r G u i d e

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  • Page 1 V V X 5 0 0 - 6 0 0 U s e r G u i d e...
  • Page 2 USER’S GUIDE Software 5.0.0 | August 2013 | 1725-44635-001 Rev D ® ® Polycom 500 and 600 Business Media Phones ® ® and Polycom Camera Polycom, Inc.
  • Page 3 Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its...

  • Page 4: Table Of Contents

    Redialing Numbers ......................... 36 Ending Calls ............................ 36 Using Headsets ..........................36 Enabling Headset Memory Mode ....................37 Using Bluetooth Headsets with Your VVX 600 Phone ..............38 Responding to Incoming Calls ...................... 42 Ignoring Incoming Calls........................42 Polycom, Inc.
  • Page 5 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Rejecting Incoming Calls........................ 42 Forwarding Incoming Calls to Another Person ................43 During Calls ............................. 43 Holding Calls ..........................43 Transferring Calls ........................... 44 Setting Up and Handling Conference Calls ................. 45 Setting Up Conference Calls ......................
  • Page 6 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Calling Using the H.323 Protocol ....................89 Tips for Video Calls ........................89 Using Advanced Features .................. 91 Using Buddy Lists .......................... 91 Updating Your Status ........................92 Setting Up and Managing a Buddy List ..................
  • Page 7 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Using Power-Saving Mode......................129 Changing Your Office Hours ......................130 Changing Timeouts ........................130 Administrative Tasks ..................132 Investigating Phone Warnings ....................132 Restarting the Phone ........................132 Updating Phone Configuration ....................

  • Page 8: About This Guide

     Scroll This action describes how to view lists that appear on more than one screen. To scroll through items or lists, touch the screen, and then drag your finger up, down, left, or right. To stop scrolling, stop the dragging motion. Polycom, Inc.

  • Page 9: Information Elements

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide  Swipe This action moves a list of items up, down, left, or right. When you want to scroll quickly, swipe your finger across the screen, either up, down, left, or right. To stop your screen from scrolling, press your finger anywhere on the screen.

  • Page 10: Typographic Conventions

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Icons Used in this Guide Name Icon Description Note The Note icon highlights information of interest or important information needed to be successful in accomplishing a procedure or to understand a concept.

  • Page 11: What's In This Guide

    Chapter 3: Using Video and the Polycom VVX Camera If video is enabled on your phone, and/or you have a VVX Camera attached to your phone, refer to this chapter for information on how video and the VVX Camera work on your phone.
  • Page 12  Feature Descriptions and Technical Notifications for Polycom phones These documents describe workarounds to existing issues and provide expanded descriptions and examples for phone settings and features. You can find these documents on the Polycom Support Web site on the Polycom Profiled UC Software Features...

  • Page 14: 1: Getting Started

    This chapter details your phone’s components, the screen layout of your phone, and how to use your phone’s touchscreen. This chapter also includes how to clean the touchscreen and configure your phone remotely using the Polycom Web Configuration Utility. Note: Accessing Features and Options As you read this guide, keep in mind that certain phone features are configurable by your system administrator or determined by your phone environment.

  • Page 15: Navigating Phone Views

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The following list describes the important phone features on the VVX 500 and VVX 600:  Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle.

  • Page 16: Home View

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide  From Home view, press to display either Lines, Calls, or Active Call view.  To switch between Lines view and either Calls or Active Call view, swipe the screen to the right or left.
  • Page 17 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To display additional Home view icons, displayed next, press and hold the Page Indicator. Press and hold the Page Indicator again to view fewer icons.

  • Page 18: Lines View

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Figure 8: Additional Lines and Favorites from Home View Lines View Lines view, displayed next, is your phone’s default display. To display Lines view, press from Home view.

  • Page 19: Active Call View

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Figure 10: Active and Held Calls Troubleshooting: Why Can’t I Access the Idle Browser? If your phone has calls, you cannot access the Idle Browser. To access the Main Browser, tap Applications from Home view.

  • Page 20: Understanding Phone Icons And Status Indicators

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Figure 12: Calls View Scroll to see all your calls. If your phone has multiple lines, calls display under the associated line. Call color indicates status: ...

  • Page 21: Navigating Your Phone Interface

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Icon Description Icon Description Held call Shared line Incoming call in Lines view Shared line with a held call Incoming call in Call view Call forwarding is enabled...

  • Page 22: Entering Data And Updating Fields

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Task Action Switch phone views If you are in an active call, press to switch between Home view, Lines view and Calls view. If you are not in an active call press to switch between Home view and Lines view.

  • Page 23: Using The Onscreen Keyboard

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Table 3: Mode and Encoding Options Options Available When You Tap Mode Options Available When You Tap Encoding or Abc (to capitalize the first letter only, and...
  • Page 24 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Figure 14: Status Bar To use the onscreen keyboard: 1 Open the onscreen keyboard by tapping in the phone’s status bar. 2 To enter information in a specific way—for example, in upper case only and using the ASCII format—tap...

  • Page 25: Using The Dialpad Keys On The Phone Console

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Use the tips in the following table to enter information using the onscreen keyboard. Table 4: Using the Onscreen Keyboard to Enter Information Task Action Select an Encoding option (title case, upper and tap the Encoding options you want.

  • Page 26: Cleaning The Touchscreen

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Data Type Action Enter a character Press a dialpad key repeatedly to view the character options and stop to select. When the character you want to enter displays in the field, wait one second, and enter the next character.

  • Page 27: Registering The Phone

    Configuration Utility This user guide explains how to update phone settings from your phone using the phone’s menu commands. If you wish, you can also update these settings remotely with the Polycom Web Configuration Utility. The phone’s Web Configuration Utility enables you to view and configure phone behavior from a computer using a Web browser.
  • Page 28 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Before you begin using the Web Configuration Utility, you need to know the IP address of your phone and the user password to log in to the utility.

  • Page 29: 2: Using Basic Features

    When you’re in speakerphone mode, glows green. When you’re in headset mode, glows green if an analog headset is connected, and blue if a USB headset is connected. When both an analog and USB headset are connected, the USB headset is used. Polycom, Inc.

  • Page 30: Answering Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Troubleshooting: Why Doesn’t the Speakerphone Work? If your speakerphone doesn’t work, your system administrator may have disabled it. You must handle calls using the handset or a headset. If your system administrator disables the speakerphone...

  • Page 31: Answering Another Call

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Figure 16: Incoming call from Home view: Figure 17: Incoming call from Calls view: To answer the call, pick up the handset, press , or press .

  • Page 32: Answering On A Shared Line

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Figure 18: Incoming Call Window If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either Home or Calls view displays, as displayed next.

  • Page 33: Answering Calls Automatically

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide For more information about shared lines, including what you can and cannot do with shared lines, see Working with Shared Lines. Answering Calls Automatically You can set up your phone to auto-answer calls, so you do not have to push a button or tap a key to answer a call.
  • Page 34 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Figure 21: Lines View When you tap a phone line that does not have an active call, the most recent call on that line becomes active, even if you are already in an active call on a different line.

  • Page 35: Placing Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Placing Calls You can place a call using the handset, speakerphone, or headset. You can dial the number first, and —or choose the then choose the method—by picking up the handset, pressing , or pressing method first, and then dial the number.

  • Page 36: Placing Calls From Favorites, Recent Call Lists, And Directories

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide User Tip: Choosing URLs or Numbers Mode from the Dialer To enter a URL in the Dialer, tap URL. To exit URL mode and enter numbers, tap Number.

  • Page 37: Redialing Numbers

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To call from your Directory: 1 Access your directory by doing on of the following:  From Home view, tap Directories, and tap Contact Directory ...

  • Page 38: Enabling Headset Memory Mode

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide analog and USB headset are connected, the USB headset is used. When two USB headsets are connected, the headset you connected first is used. When you use a headset, you can set up your phone so that all calls use your headset. To enable this...

  • Page 39: Using Bluetooth Headsets With Your Vvx 600 Phone

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 2 Press 3 To activate Headset Memory Mode, press twice. The Headset key flashes to indicate that the phone is in Headset Memory Mode. Now, whenever you answer a call, the call connects to your headset automatically.

  • Page 40: Pairing And Connecting Bluetooth Headsets

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The Bluetooth icon displays in the status bar. You may have to wait several seconds for the icon to display. When the icon displays, you can pair and connect your Bluetooth headset.
  • Page 41 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide  If your headset is listed, but is just paired and not connected (that is, it has next to it), go to step 5 to connect it.

  • Page 42: Handling Calls With Your Bluetooth Headset

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 5 Tap the headset you want to connect, and tap Connect. A Connecting device message displays. After your headset connects, a Headset attached message displays, and your headset model...

  • Page 43: Responding To Incoming Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To disconnect your headset:  From Home view, tap Settings > Basic > Bluetooth Settings > Manage BT Headsets. From the Manage BT Headsets screen, tap your headset, and tap Disconnect.

  • Page 44: Forwarding Incoming Calls To Another Person

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Forwarding Incoming Calls to Another Person While your phone rings, you can forward the call to another person. To forward an incoming call to another person: 1 While your phone rings, tap Forward.

  • Page 45: Transferring Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To hold a call:  From Active Call, Lines, or Calls view, tap Hold. If you’re in Calls view, be sure to highlight the call first.

  • Page 46: Setting Up And Handling Conference Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide User Tip: Accessing Your Directories and Favorites When You Blind Transfer a Call Instead of entering or selecting a number from the Dialer, you can select a directory entry or a favorite to transfer the call to.

  • Page 47: Holding And Resuming Conference Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 2 From Active Call, Lines, or Calls view, tap Confrnc. The active call is held. 3 Using the Dialer, call the second person. 4 When the second person answers, tap Confrnc to join everyone in a conference. The Active: Conference screen displays, as displayed next.

  • Page 48: Splitting Conference Calls Into Two Held Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Splitting Conference Calls into Two Held Calls When you split a conference, you end the conference and place the other two people on hold. You can split an active or held conference call.

  • Page 49: Changing The Way Calls Are Answered

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide  Tap Far Mute to mute the participant. The muted participant can hear everyone, but no one can hear the muted participant.  Tap Hold to hold the participant. The held participant cannot hear anyone, and no one can hear the held participant.

  • Page 50: Rejecting Calls From A Contact

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To forward all calls to another person: 1 From Home view, tap Forward. (You can also tap Settings from Home view, and tap Features >...

  • Page 51: Diverting Calls From A Contact To Another Person

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Note: Rejecting Calls and Shared Lines You cannot reject calls on shared lines. You can only silence them. For more information, see Working with Shared Lines.
  • Page 52 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide  The DND icon in Home view, , changes to , as displayed next. Note: Do Not Disturb and Shared Lines Enabling Do Not Disturb on shared lines disables ringing only. You still see a visual notification of the call and have the option to answer the call.

  • Page 53: Using Do Not Disturb With Multiple Lines

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Using Do Not Disturb with Multiple Lines By default, the Do Not Disturb feature applies to all lines on your phone. However, your system administrator can set up your phone so that you can enable the feature on a per-line basis.

  • Page 54: Viewing Recent Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide  A flashing Message Waiting Indicator, located at the top-right of your phone.  An audible alert (if your phone is on-hook). Note: Temporarily Removing Message Indicators...
  • Page 55 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Icons display next to a call to indicate the call type:  Placed calls display  Received calls display  Missed calls display To view your Recent Calls list: ...
  • Page 56 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To customize the list:  From your Recent Calls list, displayed next, tap to sort and order calls, and tap to filter calls for specific lines.

  • Page 57: Working With Your Contact Directory

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Working with Your Contact Directory You can store a large number of contacts in your phone’s local Contact Directory displayed next. Contact your administrator for the exact number.
  • Page 58 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To search for a contact: 1 From your Contact Directory, tap Search. 2 From the Search screen, enter search criteria and tap Search. If you’re using the onscreen keyboard, tap before you tap Search.
  • Page 59 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Tap Job Title, and enter the contact’s job title, such as Manager.  Tap Email, and enter the contact’s email address.   Tap Favorite Index, and enter a favorite index number.

  • Page 60: Working With A Corporate Directory

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To delete a contact: 1 From your Contact Directory, tap the contact you want to delete. 2 From the contact’s information screen, tap . A confirmation message displays, confirming that you want to delete the contact.

  • Page 61: Controlling What Is Heard

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To add a contact to your local Contact Directory: 1. From the Corporate Directory, search for the contact you want to add to your Contact Directory.

  • Page 62: Updating A Contact's Ringtone

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Updating a Contact’s Ringtone You can select unique ringtones for the various contacts in your Contact Directory. This helps you quickly identify callers as your phone rings.

  • Page 63: Managing Favorites

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Managing Favorites Favorites are the contacts in your Contact Directory that you call most often. To make a contact a favorite, assign the contact a favorite index number from the Contact Directory.
  • Page 64 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The following figure displays your favorites in Lines view. Favorites display under the phone lines. Figure 30: Favorites in Lines View Favorites also display from Home view, as displayed next.

  • Page 65: Working With Shared Lines

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The contact now has a green star next to their name when you view the contact from the Contact Directory or the Recent Calls list.
  • Page 66 If you are running Polycom UC Software 5.0.0, and you have an incoming call on a shared line, which none of the phones answer, the call displays in the missed calls log on all the phones. If you have an incoming call on a shared line and you or any of the other phones answer the call, the call is not logged as missed on any phone.

  • Page 67: 3: Using Video And The Polycom Vvx Camera

    If you attach a Polycom® VVX® Camera to your phone, you can send and receive video during calls. The VVX Camera is an optional accessory that attaches to the USB port on the top of your phone. For information about purchasing a VVX Camera, contact your Polycom reseller.

  • Page 68: About Video Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Note: How Can I Stop Video? When you are in a call with a person that has a video-enabled phone, you cannot start and stop the video.

  • Page 69: Handling Video During Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide If the far side stops sending video, a ‘no video’ icon displays on your phone, as displayed next. If the far side is unable to send video, for example, if the far side is video-enabled, but doesn’t have a camera attached to their phone, a thunderbolt icon displays next to the ‘no video’...
  • Page 70 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Figure 36: Full Screen Video To view full-screen video: Do one of the following:  From Active Call or Calls view, tap , as displayed next. You can also tap the video area to view video on the full screen.

  • Page 71: Handling A Mixture Of Video And Audio-Only Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide User Tip: Can I Automatically View All Video Calls in Full-Screen Mode? You can set up your phone to automatically display all video calls in full-screen mode. For more...

  • Page 72: Viewing All Video Calls On The Full Screen

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Note: Is it Possible to View All Video Participants? Viewing all video participants requires the use of a Polycom Video Conference Bridge. For more information, contact your Polycom reseller.

  • Page 73: Displaying Video In Normal, Full, And Cropped Modes

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Displaying Video in Normal, Full, and Cropped Modes You can choose to display all video calls as either normal, full, or cropped images:  Normal The video image displays with correct proportions. If necessary, black bars appear on the top, bottom, or sides of the area to maintain the correct aspect ratio.

  • Page 74: Setting The Call Rate For Video Calls

    2. From the Call Rate screen, tap the maximum call rate you want to use for video calls. The default setting is 512 kbps. Using a VVX Camera If a Polycom VVX Camera is attached to your phone, as displayed next, you can send, as well as receive, video. This section explains how to use your VVX Camera, including: ...

  • Page 75: Getting Started

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Getting Started Before you attach your VVX Camera, it is a good idea to perform a couple preliminary of steps to confirm your camera can work with your phone. You can also familiarize yourself with the camera’s various LED indicators and messages and learn what they mean.
  • Page 76 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide LED State Phone State Flashes amber and green Camera firmware is updating Flashes green Incoming video call Green Video call is connected Amber One of the following: ...

  • Page 77: About Video Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Message What to Do VVX Camera removed. Indicates that you have detached your camera from your phone. VVX Camera is not connected Indicates that a VVX Camera is not attached to your phone, but you are accessing a feature or function that requires that the camera be attached.

  • Page 78: Handling Video Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide you are talking with cannot see you. The following sections show you how to customize video, as well as update video settings. Note: How Can I Stop Far-Side Video? You can’t start and stop far-side video.
  • Page 79 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The following figure shows the Video soft keys. Tap Back to see the call soft keys again (Hold, End Call, Transfer, and Confrnc). Figure 45: Call Window with Video Soft Keys Stopping the Transmission of Your Video During a video call, you can stop the far side from seeing you by stopping the transmission of your video.
  • Page 80 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Figure 47: Call Window with No Video Note: Why Do I See a Different ‘No-Video’ Icon? Depending on the phone or system that has stopped sending video, you may see a different icon than the one shown above.
  • Page 81 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Figure 48: If you want the video call to display in a larger area, you can display the far side on the full screen, as displayed next.

  • Page 82: Handling A Mixture Of Video And Non-Video Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Swapping Video You can switch the locations of your video and the far-side video, as displayed next. If you do this, your video (the PIP) displays in the call window, and the far-end video, previously displayed in the call window, displays in the PIP location.

  • Page 83: Handling Conference Calls With Video

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide When two or more calls are video calls, only the active call displays video. All other video calls show a paused grayscale image of the far side taken just before the call was held, as displayed next. When you resume a held video call, the held call becomes active and displays video.

  • Page 84: Changing Video Settings

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Note: Is it Possible to View All Video Participants? Viewing all video participants requires the use of a Polycom Video Conference Bridge. For more information, contact your Polycom reseller.
  • Page 85 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Stopping the Transmission of Your Video for All Calls You can stop your phone from automatically transmitting your video at the start of all calls.

  • Page 86: Changing How You View All Video Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Changing How You View All Video Calls You can set up your phone so that it handles all video calls in specific ways. You can choose to do the following: ...
  • Page 87 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide  Normal The video image displays with correct proportions. If necessary, black bars appear on the top, bottom, or sides of the area to maintain the correct aspect ratio.
  • Page 88 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide  Enable the PIP to display next to full-screen video (‘side-by-side mode’), as displayed next.  Enable the PIP to display over full-screen video (‘PIP mode’), as displayed next.

  • Page 89: Placing Audio-Only Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Note: How Do I Display Full-Screen Video Without the Black Bars? If you select PIP, as well as update the way full-screen video displays (by choosing Full or Crop mode), the full-screen video displays on the entire screen without the black sidebars.

  • Page 90: Calling Using The H.323 Protocol

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Note: Audio-Only Calls and H.323 Placing audio-only calls applies to SIP calls only. This feature is not available for H.323 calls. Calling Using the H.323 Protocol Your system administrator can set up your phone so that it can handle calls that use either the SIP or H.323 protocol, or both protocols.
  • Page 91 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide  Avoid bright lights or windows behind you. If the camera faces a window or bright lights, you may have to adjust the camera settings. To adjust camera settings, see Changing the Clarity of Your Video.

  • Page 92: 4: Using Advanced Features

     Viewing the Browser  Broadcasting messages using Push-to-Talk and group paging  Using the Calendar feature  Using the Polycom Desktop Connector to link your computer keyboard and mouse to your phone  Logging into other phones  Locking your phone ...

  • Page 93: Updating Your Status

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Note: Buddies and Microsoft Lync Server If your phone is configured to work with Microsoft Lync Server, the way you manage buddies is different. For more information, see Using Polycom Phones with Microsoft Lync Server Quick User...

  • Page 94: Setting Up And Managing A Buddy List

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide User Tip: How to Automatically Change Your Status When Your Phone is Idle You can enable your phone to automatically set your status to Away when your phone is idle for a certain length of time.

  • Page 95: Monitoring Buddies

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide User Tip: How to Access Your Blocked and Watcher Lists To view a list of contacts that can and cannot monitor your status, do the following: ...
  • Page 96 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The following table shows you how to monitor your buddies from your Buddy Status list, Home view, and Lines view. Table 10: Monitoring Buddies From Your Buddy Status List...

  • Page 97: Integrating With Microsoft Lync Server

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Integrating with Microsoft Lync Server Your system administrator can configure your phone to work with Microsoft Lync Server and communicate with others using Microsoft Lync. From your phone, you can monitor the status of your Microsoft Lync contacts.
  • Page 98 Caution: Removing a USB Flash Drive During a Recording Polycom recommends that you do not remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. When you remove the USB flash drive while recording, you may also damage the flash drive itself.
  • Page 99 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The message Recording in progress scrolls in the status bar. The Recording icon also displays in the status bar, as displayed next. 3 To stop recording, do one of the following: ...

  • Page 100: Playing Back Recorded Calls

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Troubleshooting: Why Can’t I Record a Call? When you record, or attempt to record, a call, the following messages might appear on your screen: ...

  • Page 101: Using The Browser

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 3 To rename the file, tap Rename, update the filename, and tap OK. Or, to delete the file, tap Delete. To play a recorded call: 1 Tap Settings from Home view, and tap Features >...

  • Page 102: Navigating The Main Browser

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Home view. Swipe the screen to switch between the Idle Browser and Lines view. When your phone has calls, the Idle Browser does not display.

  • Page 103: Entering Information In The Main Browser

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Entering Information in the Main Browser Editing icons enable you to enter information in text boxes. To display the editing icons, tap a text box in the Main Browser.

  • Page 104: Sending And Receiving Ptt Broadcasts

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Sending and Receiving PTT Broadcasts By default, you are subscribed to Channels 1, 24, and 25. This means that you can send and receive PTT broadcasts on Channels 1, 24, and 25.

  • Page 105: Replying To Ptt Broadcasts

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide After you tap End PTT , you can immediately initiate another broadcast on another channel, even if the previous broadcast is still in its waiting period.

  • Page 106: Ending Ptt Broadcasts

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Ending PTT Broadcasts You can end a PTT broadcast by releasing Talk, or by tapping End PTT. After you end a broadcast, the channel remains open so others can respond.

  • Page 107: Group Paging Mode

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To subscribe to additional PTT channels: 1 Tap Settings from Home view, and tap Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk.

  • Page 108: Receiving Pages

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To send a page: 1 From Lines view, tap Paging. 2 From the Paging Groups List screen, tap the paging group to send the page to.

  • Page 109: Adjusting The Volume Of Pages

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Adjusting the Volume of Pages You can adjust the volume of pages while they play. During a page, press one of the Volume keys, , to raise or lower the page volume.

  • Page 110: Using The Calendar

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide hear the page, tap the page and tap Accept. The active telephone call is automatically held. Or, hold or end the telephone call. To allow or disallow pages to play during an active call: 1 Tap Settings from Home view, and tap Basic >...

  • Page 111: Opening And Closing The Calendar

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Note: Accessing the Calendar When the User Login Feature is Enabled When you log in to a phone that has the User Login feature enabled to access the Calendar, re- enter your login credentials so that the Calendar works.

  • Page 112: Navigating Day View

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Navigating Day View When you tap a day in Month view, Day view displays. Day view displays all the meetings scheduled for the selected day, including the time, subject, and location of each meeting, as displayed next.

  • Page 113: Working With Meeting Reminders

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide  View the meeting’s start and end time, location and organizer, required attendees, and meeting description.  View the numbers that you can call to join the meeting.

  • Page 114: Joining Meetings From The Calendar

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To enable or disable meeting reminders: 1 Tap Settings from Home view, and tap Basic > Preferences > Calendar Settings. 2 From the Calendar Settings screen, tap Reminder, and enable or disable the setting.

  • Page 115: Using A Mouse And Keyboard With Your Phone

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To join a meeting from Meeting view: 1 From Day view, tap the meeting you want to join. 2 From Meeting view, tap the meeting number, as displayed next.

  • Page 116: Starting And Stopping Polycom Desktop Connector

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Web Info: Detailed Information About Setting Up, Enabling, and Using PDC For more information about setting up and enabling the Polycom Desktop Connector, including how...

  • Page 117: How To Use Your Computer's Mouse And Keyboard With Your Phone

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To quit Polycom Desktop Connector: 1 Right-click the red Polycom Desktop Connector icon in the Windows system tray, and select Exit. 2 The message Are you sure you want to stop Polycom Desktop Connector Server displays. Click The icon is removed from the system tray and the application is terminated.
  • Page 118 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide  Use your mouse pointer to highlight information on the phone.  Delete information on your phone by highlighting the information using your cursor and pressing the Delete or Backspace keys on your keyboard.

  • Page 119: Logging Into Phones

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Function Keys Keyboard Action Alt+F6 Enable or disable Do Not Disturb Alt+ F7 Enable or disable Microphone Mute ( Alt+F11 Press Troubleshooting: Why Aren’t My Mouse Pointer and Cursor Responding? If your computer has multiple programs open or is in any way unresponsive, the mouse pointer or cursor may not respond as quickly on your phone.

  • Page 120: Logging In And Out Of A Phone

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Logging In and Out of a Phone Depending on how your system administrator enables the User Login feature, certain phones require you to log in before you can use them. Other phones do not require you to log in before you to use them, however, if you do not log in, you see the phone’s default profile.

  • Page 121: Changing Your Password

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide When a phone does require a user login, depending your phone you can place calls to authorized numbers when the phone is in the logged-out state. When your system administrator sets up emergency numbers on the phone, you can place calls to the standard emergency numbers, such as 911, and up to five other authorized numbers.

  • Page 122: Locking And Unlocking Your Phone

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To change your user password: 1 Tap Settings from Home view, and tap Advanced. 2 From the Password screen, enter your user password, and tap Enter.

  • Page 123: Accessing Features With Your Login Credentials

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To call an authorized number from a locked phone:  Do one of the following:  Tap New Call. From the Place an Authorized Call screen, tap the number you want to call, and tap Dial.

  • Page 124: 5: Customizing The Phone's Display

    To update the time and date display: 1 Tap Settings from Home view, and tap Basic > Preferences > Time & Date. 2 From the Time & Date screen, do one of the following:  To change the date format, tap Clock Date. Polycom, Inc.

  • Page 125: Changing The Backlight

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide  To change the time format, tap Clock Time.  To change the order of the time and date display, tap Clock Order. 3 From the Clock Date, Clock Time, or Clock Order screen, tap the format you want.

  • Page 126: Changing The Background Picture

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To change the Backlight Timeout: 1 Tap Settings from Home view, and tap Basic > Backlight Timeout. 2 From the Backlight Timeout screen, tap the number of seconds the phone is idle before the backlight dims.

  • Page 127: Using One Of Your Own Pictures As The Background Picture

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Using One of Your Own Pictures as the Background Picture You can use a picture that is stored on your USB flash drive as the background picture on your phone.

  • Page 128: Setting Up Screen Savers

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Setting Up Screen Savers To set up a screen saver of your pictures, you need to set up certain screen saver settings, place your pictures on a USB flash drive, and attach the USB flash drive to the phone. The phone can only display the screen saver when the USB flash drive is attached to the phone.

  • Page 129: Interrupting And Disabling Screen Savers

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 6 From the Screen Saver screen, do the following:  Tap Screen Saver, and tap Enabled.  Tap Wait Time, and enter the number of minutes the phone should wait, after no activity, before displaying the screen saver.

  • Page 130: Using Power-Saving Mode

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The following figure displays picture that is stored on a USB flash drive, and the six icons that display so you can set a picture as the background image on your phone, or display the pictures as thumbnails, one- by-one, or as one picture only.

  • Page 131: Changing Your Office Hours

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The power-saving settings you can update are:  Office Hours When you start work and how long you’re in the office each day. For more...
  • Page 132 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 3 Tap Off Hours Idle Timeout, and enter the number of minutes the phone should wait, during off- hours, before starting power-saving mode. Enter a number between 1 minute and 10 minutes. The default is 1 minute.

  • Page 133: 6: Administrative Tasks

    However, the warning still displays in the Warnings list until the phone issue is fixed. Each time your phone has a warning that you haven’t viewed, the Warning icon displays. Restarting the Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Polycom, Inc.

  • Page 134: Updating Phone Configuration

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Caution: Restarting Your Phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone. In addition, your administrator may want to troubleshoot your phone before you restart it.
  • Page 135 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide  LED Diagnostics Polycom, Inc.

  • Page 136: 7: Copyright, Safety, And Regulatory Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.

  • Page 137: Exclusions

    Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.

  • Page 138: Class B Digital Device Or Peripheral

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide  This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 139: Ce And Vcci Mark

    The VVX Camera is marked with the CE mark. This mark indicates compliance with LVD & EMC Directives 2006/95/EC & 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

  • Page 140: Warning Electrical Safety

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Malti [Maltese]: Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan VVX 500/VVX 600 jikkonforma mal- ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.

  • Page 141: New Zealand Telepermit

    Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide New Zealand Telepermit VVX 500: PTC 220/11/098 VVX 600: PTC 220/12/058 Special Conditions for this User Guide  PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.

  • Page 142: Polycom Take Back

    This product is hearing aid compatible. Waste Electrical and Electronic Equipment (WEEE) All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e-waste.

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