Transferring Calls - Aastra 6731i User Manual

Handling Calls

Transferring Calls

Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the
call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the
extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred
call rings back to your extension.
Consultive Transfer
You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To
do this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can
either complete the transfer or cancel the transfer to go back to the original call.
Pre-Dial & Live Dial Mode
By default, when users are initiating a conference call or transfer, they will not hear a dial tone before dialing begins (pre-
dial mode). The phone does not automatically dial out the number until the user presses the "Transfer" key. This allows
the users to make changes to the dialing number before initiating the call. Administrators can configure a live dial mode.
In live dial mode, when the user is completing a conference call or transfer, they will hear a dial tone before dialing
begins. In addition, the phone will either match the number to the dial plan or wait for the set digit timeout.
In the default pre-dial mode, users are able to edit the destination number prior to dialing, whereas in live dial mode
they are not able to, however the "Dial" and "Cancel" softkeys are provided while the user inputs the number.
IP Phone UI
Transferring Calls in Pre-Dial Mode:
Use the following procedure to transfer a call to another extension in pre-dial mode. Use the following illustration as a
reference.
98
Transfer
Key
41-001387-00 Rev 01 – 06.2013