Handling Calls; Placing A Call On Hold - Aastra 6731i User Manual

Handling Calls

When you are connected to a call, you can use the hard keys or programmable keys on the phone to place a call on hold,
transfer a call, or conference.

Placing a Call on Hold

You can place an active call on hold by pressing the Hold
retrieve the call.
When a call is on hold, the icon displays on-hook as follows.
For on-hold calls, the timer displays as running and the Line and main LEDs flash.
IP Phone UI
To place a call on hold:
1. Connect to the call (if not already connected).
2. Press the Hold
The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you
still have a call on hold. The screen displays "
Note:
If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.
When on Hold
To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line
appearance light for the line you are on flashes to indicate that you are still connected.
Automatic Hold
When juggling between calls, you do not have to press the hold key to go from one call to the next. The phone automati-
cally puts your current call on hold as soon as you press a new line/call appearance key. If you have more than one call on
hold, you can reconnect to a held call by pressing the line/call appearance key where that call is being held. Press
to disconnect the call.
Retrieving a Held Call
If you have more than 1 call on hold, you can scroll through the held call information by pressing
To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line appearance
key again, you disconnect from the call.
41-001387-00 Rev 01 – 06.2013
key.
Call Held
key. When you place a call on hold, only your phone can
Call held
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" with the line number the call is held at the phone.
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and navigation keys.
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