Directed Call Pickup/Group Call Pickup Keys - Aastra 6731i User Manual

Directed Call Pickup/Group Call Pickup Keys

Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features.
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature
using the Aastra Web UI to create a DCP or GCP key on the IP phone. When you configure a DCP key, you specify the exten-
sion that you want to monitor. Then, when the monitored extension receives a call, you press the DCP key to pick up the
call. If the monitored extension receives multiple incoming calls simultaneously, the IP Phone UI displays a list of incoming
calls. You select a call from this list, and are connected to the call.
When you configure a GCP key, you specify the ring group (for example, extensions 2200 - 2210) that you want to monitor
for incoming calls. When an incoming call is received on any of these extensions, the Operator presses the GCP key and is
connected to the call. If multiple incoming calls are received simultaneously, the Operator press the GCP key, selects an
extension from a list, and presses the Pickup key to answer the call.
Notes:
• Your System Administrator must configure the extension range for the Group Call Pickup feature. Contact your Sys-
tem Administrator for more information.
• DCP/GCP feature availability is dependant on your call manager. Contact your System Administrator for more infor-
mation.
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