Aastra 6731i User Manual page 67

Configuring an Automatic Call Distribution (ACD) Key
Use the following procedure to configure ACD on the 6731i IP Phone:
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your System Administrator.)
3. In the "Type" field, select Auto call distribution.
4. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 6.
Note:
It is recommended you configure no more than a single ACD programmable key per IP phone.
5. Click Save Settings.
Using the ACD Feature on your IP Phone
The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a
phone queue, you must pre-configure an ACD key on your IP Phone as described in the previous procedure.
Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for
more information.
When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once
logged in, you can make your phone "available" or "unavailable" to take calls by pressing the Available/Unavailable Key
(2). The server monitors your IP phone status. When you set the IP phone to "available, " the server begins distributing calls
to your phone. When you set the IP phone to "unavailable, " the server temporarily stops distributing calls to your phone.
The LED for the ACD Key shows the current status of your phone.
ACD LED Table
This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are
busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.
Status: Logged In and
Phone Model
Available
6731i Solid Red LED
41-001387-00 Rev 01 – 06.2013
Status: Unavailable Logged Out
Blinking red LED No LED
Line Keys and Programmable Keys
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