Aastra 6731i User Manual
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Aastra 6731i User Manual

User guide release 3.3.1 service pack 4
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See also: Administrator's Manual , User Manual
Aastra Model 6731i IP Phone

User Guide

Release 3.3.1 Service Pack 4
41-001387-05 REV03 – 07.2014

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Summary of Contents for Aastra 6731i

  • Page 1: User Guide

    Aastra Model 6731i IP Phone User Guide Release 3.3.1 Service Pack 4 41-001387-05 REV03 – 07.2014...

  • Page 2: Software License Agreement

    Software in object form solely with the Equipment for which the Soft- ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copy- right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic- tion of the Customer.

  • Page 3: Table Of Contents

    ................11 Phone Options via the Aastra Web UI .
  • Page 4 Content Phone Lock....................38 Defining an Emergency Dial Plan .
  • Page 5 Content Mute ..................... . .95 Receiving Calls .
  • Page 6 Content Troubleshooting Solutions ................170 Limited Warranty .

  • Page 7: Welcome

    About This Guide This guide explains how to use your new 6731i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone.

  • Page 8: Requirements

    The 6731i IP Phone requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 6731i IP phone. • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or HyperText Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).

  • Page 9: Getting Started

    Getting Started The 6731i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6731i automatically begins the start up sequence as soon as it is connected.
  • Page 10 Getting Started The 6731i phone then checks settings and looks for new configuration and firmware updates from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates.

  • Page 11: Idle Screens

    You can use the left and right arrow keys to scroll through the idle screens for all six line appearances on the 6731i. Idle Screen 2 The second display line shows the following temporary messages if the event occurs: •...

  • Page 12: Incomplete Configuration

    If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see “Restarting Your Phone” page For more information about connecting your phone, refer to the Aastra 6731i Installation Guide or check with your Sys- tem Administrator for assistance. 41-001387-05 REV03 – 07.2014...

  • Page 13: Ip Phone Keys

    Key Panel The following sections describe the various 6731i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.

  • Page 14: Key Description

    IP Phone Keys Key Description The following table identifies the keys on the key panel of your 6731i IP phone that you can use for handling calls. Text Keys Symbol Keys Key Description Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance key beside the light that is flashing.
  • Page 15 Text Keys Symbol Keys Key Description Line/Call Appearance Keys - Connect you to a line or call. The Aastra 6731i IP phone supports 2 line keys, each with LED indicator lights. Additional lines (up to 6 in total) Line 2 Line 2 can be added to the programmable keys.

  • Page 16: Keypad Keys

    IP Phone Keys Keypad Keys The 6731i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the alphabet. The 6731i phone keypad includes the following:...

  • Page 17: Methods For Customizing Your Phone

    Using the Options key on the IP Phone. • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone UI.
  • Page 18 Methods for Customizing Your Phone Note: *The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied: Option Number Option...

  • Page 19: Phone Options Via The Aastra Web Ui

    Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
  • Page 20 Methods for Customizing Your Phone The Status window displays for the IP phone you are accessing. You can logout of the Aastra Web UI at any time by clicking Log Off. 41-001387-05 REV03 – 07.2014...
  • Page 21 Methods for Customizing Your Phone The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware informa- tion about the IP phone, and information about the SIP account(s) currently configured on the phone.

  • Page 22: Phone Status

    Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.

  • Page 23: Phone Status Via The Aastra Web Ui

    If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.
  • Page 24 Phone Status The Status window displays for the IP phone you are accessing. This Status window is view only. It displays the status of your phone, which includes the following: • Network Status • Hardware Information • Firmware Information • SIP Status 41-001387-05 REV03 –...
  • Page 25 Phone Status SIP Account Status The IP phones show the SIP registration status on the IP Phone’s Status screen in the Aastra Web UI. The following table describes the status conditions that can display for the account: Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.

  • Page 26: Customizing Your Phone

    Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and pro- vide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
  • Page 27 • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone:...
  • Page 28 UK, and US. Default is US. Select Set and then press 4. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI Click on Basic Settings->Preferences->Ring Tones. For global configuration: In the "Ring Tones" section, select a country from the "Tone Set" field.

  • Page 29: Contrast Level

    Live Dialpad* The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 6731i IP phone automatically dials out and turns ON hands free mode as soon as a dial pad key or programmable key is pressed.

  • Page 30: Set Audio

    Audio Mode The 6731i allows you to use a handset, a headset connected through the handset port, or hands free mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.

  • Page 31: Time And Date

    • Time Servers Note: Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone.
  • Page 32 Customizing Your Phone Set Date and Date Format Select Preferences. Select Time and Date. Select Set Date. Using the keys on the keypad, enter a date to set on the IP phone. Use the 3 and 4 navigation keys to move backward or forward when entering the date. Press Set to save the date setting.
  • Page 33 Enter an IP address or domain name for the time server. Note: The default for Time Servers is Enabled. The Time Servers can be Enabled or Disabled only from the Aastra Web UI. Press Set to save the time server setting.
  • Page 34 Customizing Your Phone In the “Date Format” field, select the date format you want to use on your phone. Default is WWW MMM DD. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY •...
  • Page 35 Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a spe- cific language as required. When you set the language to use, all of the display screens (menus, services, options, configu- ration parameters, etc.) display in that language.
  • Page 36 Russian, and Nordic). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.
  • Page 37 Customizing Your Phone The following tables identify the language characters that you can use to enter text and characters on the 6731i: Keypad Input Alphabet Tables English (default) Uppercase Characters Lowercase Characters 1;=_,-'&() 1.:;=_,-'&() ABC2 abc2 DEF3 def3 GHI4 ghi4...
  • Page 38 Customizing Your Phone Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà...
  • Page 39 Customizing Your Phone Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def...
  • Page 40 All languages may not be available for selection. The available input languages are dependant on the configuration enabled by your System Administrator. Click Save Settings. The change is dynamic. The Aastra Web UI and IP Phone UI allow you to enter text and characters in the language you selected...

  • Page 41: User Password

    Customizing Your Phone Latin 2 Character Set The 6731i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP Phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP Phones.
  • Page 42 At the "New Password" prompt, enter the new user password and press Done. At the "Enter Again" prompt, re-enter the new user password and press Done. A message, "Password Changed" displays on the screen. Aastra Web UI Click on Operation->User Password. In the "Current Password" field, enter the current user password.

  • Page 43: Resetting A User Password

    If you forget your password, you can reset it and enter a new password. The reset user password feature resets the pass- word to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...

  • Page 44: Restarting Your Phone

    “Phone Lock Key” page In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the “Reset” key in the “Reset User Password” field displays a screen that allows you to enter and save a new user password.
  • Page 45 Options List. At the prompt, "Password:", enter your user password and press Select. The phone unlocks. Aastra Web UI Click on Operation->Phone Lock. Lock the Phone In the "Lock the Phone?" field, click Lock.

  • Page 46: Defining An Emergency Dial Plan

    In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones. A police and/or fire emergency number in Asia, Europe, Middle East, and South America. You can set the emergency dial plan using the Aastra Web UI. Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area.

  • Page 47: Line Keys And Programmable Keys

    Multiple Line and Call Appearance Keys The 6731i has 2 hard line/call appearance keys each with a corresponding status light. Up to 4 more lines (for a total of 6 line/call appearance keys) can be set using the programmable keys at the top of the phone. Each programmable key also has a corresponding status light.

  • Page 48: Programmable Keys

    The SAVE and DELETE keys are programmable ONLY after an Administrator has re-configured these keys. You can use the Aastra Web UI only, to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function:...
  • Page 49 RTP streams from pre-configured multicast addresses (can specify up to 5 addresses) using the "Paging Listen Addresses" at the path, Basic Settings->Preferences->Group Paging RTP Settings in the Aastra Web UI. For more information about set- ting this parameter, see “Group RTP Paging (receives RTP streams)”...

  • Page 50: Line Key

    Line Key You can set a programmable key to act as a line/call appearance key on the 6731i. The key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of line keys, see “Multiple Line and Call...

  • Page 51: Creating A Speed Dial Key

    The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6731i to speed dial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
  • Page 52 Line Keys and Programmable Keys Press-and-Hold to Create a Speed dial (applicable to programmable keys and keypad keys) IP Phone UI Pressing and holding down a programmable key or keypad key on the phone initiates a speed dial feature. Note: When creating a speed dial for a key on the IP Phone, you must select a key that has no preassigned function (key must be set to None).
  • Page 53 Line Keys and Programmable Keys Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP Phone UI at the path, Options->Preferences->Speed Dial Edit, to create a speed dial key. IP Phone UI Press on the phone to enter the Options List. Select Preferences.
  • Page 54 Line Keys and Programmable Keys Creating a Speed Dial Key Using the Save Key IP Phone UI Use the following procedure to create a speed dial key using the key. Use the following illustration for reference: Save Key 1 Save Key (5) Key 2 Delete Key (6) Key 3...
  • Page 55 Line Keys and Programmable Keys Creating a Speed Dial Using a Programmable Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the "Type"...
  • Page 56 Line Keys and Programmable Keys Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI Click on Operation->Keypad speed dial. Select from "Key 1" through "Key 9". In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a speed dial prefix, you must enter the "+"...
  • Page 57 Line Keys and Programmable Keys Saving an Entry from the Redial, Callers, or Directory Lists to a Speed Dial Key IP Phone UI Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone: Save Key Directory List Key Callers List Key...

  • Page 58: Editing Speed Dial Keys

    Pressing either of these keys displays the idle screen. On the 6731i, you can remove the Speed Dial Key by erasing the speed dial number digits (leaving the speed dial value blank) and then press SAVE or the (right arrow) key. Use the left arrow key to delete the digits.
  • Page 59 Line Keys and Programmable Keys Editing a Speed Dial on a Programmable Key Aastra Web UI Click on Operation->Programmable Keys. Select the key configured for speed dial. In the "Value" field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed dial prefix, you must enter the "+"...
  • Page 60 Line Keys and Programmable Keys Editing a Speed dial Using “Keypad Speed dial” in the Aastra Web UI Aastra Web UI Click on Operation->Keypad speed dial. Select from "Digit 1" through "Digit 9". In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial prefix, you must enter the "+"...

  • Page 61: Do Not Disturb (Dnd) Key

    If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the programmable keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.
  • Page 62 On the 6731i, the busy and idle indicators are the LEDs next to each BLF key. The LED illuminates steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the line is idle.

  • Page 63: Blf/List Key

    In addition to monitoring the idle and busy state, the BLF/List feature also supports the ringing state. On the 6731i phone, the LED lights next to each BLF key illuminate steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the is idle.
  • Page 64 Configuring a BLF/List Key Aastra Web UI The BLF List function can be configured on the 6731i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Programmable Keys->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user.

  • Page 65: Flash Key

    Flash Key You can set a programmable key to generate a flash event when it is pressed on the 6731i. You do this by setting the key to "Flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 66: Servers)

    Line Keys and Programmable Keys Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 6731i supports Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents).
  • Page 67 Line Keys and Programmable Keys Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to configure ACD on the 6731i IP Phone: Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.

  • Page 68: Directed Call Pickup/Group Call Pickup Keys

    The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP key on the IP phone. When you configure a DCP key, you specify the extension that you want to monitor.
  • Page 69 Line Keys and Programmable Keys Configuring Directed Call Pickup (DCP) Key Use the following procedure to configure Directed Call Pickup using the Aastra Web UI. Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
  • Page 70 Line Keys and Programmable Keys Configuring Group Call Pickup (GCP) Key Use the following procedure to configure Group Call Pickup using the Aastra Web UI. Aastra Web UI Note: A ring group must be configured on the server in order for a GCP key to function.
  • Page 71 Line Keys and Programmable Keys Using Directed Call Pickup (DCP) When the monitored extension receives a call, press the DCP Key to pick up the call. If the monitored extension receives multiple incoming calls simultaneously, the phone displays a list of incoming calls. Use the 5 and 2 keys to scroll through the list to select an extension.

  • Page 72: Xml Key

    XML Key The 6731i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone.
  • Page 73 Line Keys and Programmable Keys Configuring an XML Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the "Type"...
  • Page 74 IP Phone UI Press the key configured for XML on the 6731i phone. A "Custom Features" screen displays or the title you specified. Use the 5 and 2 to scroll through the customized features.

  • Page 75: Sprecode Key

    Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Configuring a Sprecode Key Use the following procedure to configure a sprecode key on the 6731i phone: Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the "Type"...

  • Page 76: Park/Pickup Keys

    Park/Pickup Keys The 6731i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ servers.
  • Page 77 Line Keys and Programmable Keys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Park a Call: While on a live call, press the "Park" key. Perform the following for your specific server: For Asterisk Server Server announces the extension number where the call has been...

  • Page 78: Last Call Return (Lcr) Key (For Sylantro Servers)

    Line Keys and Programmable Keys Last Call Return (LCR) Key (for Sylantro Servers) Using the Aastra Web UI, you can configure the "Last call return" (LCR) function on a key. This feature is for Sylantro serv- ers only. How it works If you configure "LCR"...

  • Page 79: Call Forward Key

    Call Forward Key Using the Aastra Web UI, you can configure the "Call Forward" function on a key. Use call forwarding when you want a spe- cific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.

  • Page 80: Blf/Xfer

    Line Keys and Programmable Keys BLF/Xfer The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Xfer key allows a call to be transferred to other recipients blindly or consultatively.
  • Page 81 Line Keys and Programmable Keys Configuring a BLF/Xfer Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the "Type"...

  • Page 82: Speeddial/Xfer

    Line Keys and Programmable Keys Speeddial/Xfer The speed dial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Xfer key allows a call to be transferred to other recipients blindly or consultatively. The Speeddial/Xfer key combines the speed dial and Xfer key's functionality together allowing the user to transfer calls or use speed dial with one key.
  • Page 83 Line Keys and Programmable Keys Configuring a Speeddial/Xfer Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the "...

  • Page 84: Speeddial/Conf

    Speeddial/Conf The 6731i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a predefined number while remaining in the call.

  • Page 85: Speeddial/Mwi

    When you press the configured softkey, the phone will send an INVITE to the configured call URI whereby you will be able to listen to the new messages. The Speeddial/MWI key can be configured through the Aastra Web UI. Configuring a Speeddial/MWI Key Aastra Web UI Click on Operation->Programmable Keys.

  • Page 86: Directory Key

    Directory Key By default, the 6731i has a Directory key configured on Key 7. However, using the Aastra Web UI, you can assign the Directory key to another available key if required (Key 1 through Key 8; Keys 5 and 6 can be made configurable only by your system administrator.)
  • Page 87 1.Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 2.By default, the Directory key is Key 7. Use the following procedure to configure a Directory key on the 6731i phone: Click on Operation->Programmable Keys.

  • Page 88: Intercom Key

    You must configure a programmable key with the function, “Inter- com”. Use the following procedure to configure a key as an Icom key using the Aastra Web UI. Configuring an Intercom Key...
  • Page 89 Line Keys and Programmable Keys Using the Icom Key ( for Outgoing Intercom Calls IP Phone UI Press the Icom key. Enter the extension number of the person you want to intercom or the BLF key for that extension. After a beep tone, your phone automatically connects with the remote extension and you can speak through its speaker.

  • Page 90: Services Key

    Services Key By default, the 6731i has a Services key configured on Key 8. However, using the Aastra Web UI, you can assign the Serv- ices key to another available key if required (Key 1 through Key 8; Keys 5 and 6 can be made configurable only by your system administrator.)
  • Page 91 Line Keys and Programmable Keys Configuring a Services Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the "Type"...

  • Page 92: Phone Lock Key

    Note: You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation- >PhoneLock, or using the "Phone Lock" option on the IP Phone UI at the path Options->Phone Lock. For more infor- mation about using the lock/unlock feature, see “Phone Lock”...
  • Page 93 Line Keys and Programmable Keys Using the Lock/Unlock Key on the IP Phone After configuring a key as a lock/unlock key, refer to the following procedure to use the key on the IP phone. IP Phone UI Lock the Phone Press the Lock key.

  • Page 94: Paging Key (Sends The Rtp Stream)

    (receives RTP streams)” page 153. Configuring a Paging Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the "...
  • Page 95 Line Keys and Programmable Keys Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: 1.

  • Page 96: None Key

    If a particular key is not defined, it is ignored. Setting a None Key Aastra Web UI Use the following procedure to configure a None key on the 6731i IP Phone: Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.

  • Page 97: Deleting A Key

    Line Keys and Programmable Keys Deleting a Key Aastra Web UI Use the following procedure to delete a key function using the Aastra Web UI: Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.

  • Page 98: Making Calls

    When hands free is on, the speaker light turns on. Note: The 6731i supports handsets or headsets using the same jack. Both a handset and a headset cannot be connected at the same time. 41-001387-05 REV03 – 07.2014...

  • Page 99: Using A Headset

    Making Calls Using a Headset The 6731i accepts headsets through the modular RJ9 handset jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.

  • Page 100: Redial

    Making Calls Redial IP Phone UI Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called is called back. • If you are on-hook and press , a Redial Directory list appears on-screen.

  • Page 101: Mute

    Making Calls Deleting from the Redial List IP Phone UI Press Press to find the item you want to delete. Press the Delete Key. Press the Delete Key again at the prompt to erase the item Delete All Items IP Phone UI Press Press the Delete Key, then press the 4 Key at the prompt to erase all items.

  • Page 102: Receiving Calls

    Receiving Calls When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/call appearance light flashes quickly for the incoming call. Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI To answer the call For hands free operation, press or the line/call appearance key for the incoming call.

  • Page 103: Handling Calls

    Handling Calls When you are connected to a call, you can use the hard keys or programmable keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold key.

  • Page 104: Transferring Calls

    Handling Calls Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to.
  • Page 105 Transferring Two Existing Calls The 6731i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B is on hold. You can perform the following to transfer Call A to Call B: Press Transfer key.
  • Page 106 Indication of Transferred Calls When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The following is the Call Transferred screen on the 6731i phone: Call Transferred The following procedure describes how to handle the Call Transferred screen on your phone.

  • Page 107: Conferencing Calls

    Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this method). Local Conferencing The 6731i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6731i.
  • Page 108 Handling Calls IP Phone UI Using Local Conferencing in Pre-Dial Mode Use the following procedure to create a conference call using local conferencing in pre-dial mode. Use the following illustration as a reference: Conference When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the speakerphone key.
  • Page 109 When a name is displayed, pressing 4 drops the displayed party from the call. Centralized Conferencing (for Sylantro and Broadsoft Servers) The 6731i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing.
  • Page 110 Handling Calls Using Centralized Conferencing IP Phone UI Note: When Centralized Conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as indicated in the previous section, “Using Local Conferencing in Pre-Dial Mode. ” Joining two active calls in a conference also works as indicated in the previous section, “Joining Two Active Calls in a Single Conference.
  • Page 111 Setting Up Multiple Conferences (for Sylantro Server only) Note: The 6731i is limited to 6 conferences (a single conference each on lines 1 through 6). Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers)”.

  • Page 112: Ending Calls

    Handling Calls Ending a Conference and Transferring Remaining Parties The 6731i allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing a Transfer key. Notes: 1. The 6731i does not support scrolling between lines.

  • Page 113: Managing Calls

    Managing Calls The 6731i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List •...
  • Page 114 Managing Calls To search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P). Continue to press the dial pad number to access other letters on the same key (for example, press 7 three times for R).
  • Page 115 Managing Calls Enter a phone number using the numbers on the keypad and press Save. To backspace and erase a mistake, press 3 or press the Delete Key (Key 6). The "Press 1st letter to enter name" prompt displays. Enter a name to associate with the phone number you just entered, and press Save. Use the keypad to select the letters. Continue to press the number key to access the next letter for that key (for example, press 2 three times to access C).
  • Page 116 Managing Calls Edit an Entry in the Directory List IP Phone UI Use the following procedure to edit an entry in the Directory List. Use the following illustration as a reference: Save Key Directory Key Press the Directory Key. Access the entry you want to edit by pressing the first letter of the name on the dial pad, or use to scroll through the list to find the name.
  • Page 117 Managing Calls Delete an Entry from the Directory List You can delete a single entry from the Directory List, or you can delete all entries from the Directory List. IP Phone UI Use the following procedures to delete a single entry or all entries from the Directory List. Use the following illustration as a reference: Delete Key Directory Key...
  • Page 118 Managing Calls Delete All Entries Press the Directory Key. Press the Delete Key. The "DELETE again to erase all items" prompt displays. DELETE again to erase all items Press the Delete Key again to erase all entries from the Directory List. The "Directory empty"...
  • Page 119 Directory. If no name is displayed, you can enter the name using the dial pad. Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
  • Page 120 Managing Calls Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI Aastra Web UI Click on Operation->Directory. In the Directory List field, click on Save As. A File Download message displays.

  • Page 121: Callers List

    Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 6731i IP Phone stores information for up to 200 incoming calls in the Callers list. Callers List Key Note: Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via an XML Key instead of the Callers List Key.
  • Page 122 Managing Calls Callers List Screen Display Display Item Description 450-349-0438 Indicates you have returned the call from the Callers list. N MAR 04 3:30pm 2x "N" indicates a new call. XX New Callers When you’re not on the telephone and not in the Callers list, the display shows you how many callers have been added to the list since you last checked it.
  • Page 123 Managing Calls Editing Entries in the Callers List Important! The Callers List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix or if you want to edit the name and/or number of a Callers List record before saving it to the Direc- tory.
  • Page 124 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.

  • Page 125: Account Configuration (Dnd And Call Forwarding)

    On the 6731i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings->Preferences->General->DND Key Mode: Account,...
  • Page 126 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2. Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current set- ting of Account 1.
  • Page 127 Managing Calls Click on Basic Settings->Account Configuration. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: 1. If you selected “Account” or “Custom” mode in step 2, you can enable/disable each account or all accounts as applicable.
  • Page 128 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 3. Using the Aastra Web UI, if you change the DND key mode to “phone”, all accounts synchronize to the current setting of Account 1.
  • Page 129 Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 6731i, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call Forward Key Mode: •...
  • Page 130 MWI LED OFF if all CFWD modes are disabled for the account in focus. Note: If you make changes to the configuration for CFWD via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes.
  • Page 131 (In the Aastra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
  • Page 132 Managing Calls Click on Basic Settings->Account Configuration The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Admin- istrator. Note: If the BroadSoft BroadWorks Executive and Assistant Services feature is enabled and your phone is configured with the Assistant’s role, an additional Forward Filtering option may be available on the Account Configuration page.
  • Page 133 If you selected “Phone” mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Aastra Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1.)
  • Page 134 Managing Calls CFWD in Account Mode Use the Right and Left arrow keys to scroll through each account. Screenname1 Screenname2 Screenname3 CFWD Busy CFWD All Jan 1 12:96 Jan 1 12:96 Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. Screenname1 has “CFWD All”...
  • Page 135 Managing Calls In the CFWD State screen, press the Down arrow key to scroll to the CFWD Number screen and press Change. 1. Cfwd All to view 1. Cfwd State Change Done CFWD Number Screen 2. Cfwd Number Cfwd Number Change Done Change...
  • Page 136 Managing Calls CFWD in Phone Mode Use the Right and Left arrow keys to scroll through each account. Screenname3 Screenname1 Screenname2 CFWD All CFWD All CFWD All Jan 1 12:96 Jan 1 12:96 Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. All three accounts have CFWD enabled as indicated by the “CFWD All”...
  • Page 137 Managing Calls Press the Change key for the mode you selected in Step 2. Scroll to the CFWD State screen. This screen displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd State 1.
  • Page 138 Managing Calls Press the Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 1. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No.
  • Page 139 Managing Calls  In the above example, Screenname1 has one or more CFWD states enabled as indicated by a check mark ( Screenname2 has one or more CFWD states disabled as indicated by an X. Screenname3 has one or more CFWD states configured but a specific state has no call forward phone number configured as indicated by a .
  • Page 140 Managing Calls Press the Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd State 1.

  • Page 141: Missed Calls Indicator

    Managing Calls Press Set to save the change. Press Done to save CFWD All Number, CFWD All State, CFWD Busy Number, CFWD Busy State, CFWD No Answer Number, CFWD No Answer State, CFWD No Answer Rings. Each time you press Done, the following “Apply Changes” screen displays. Apply Changes? 0 Cancel # Confirm...

  • Page 142: Voicemail

    Managing Calls Voicemail The Voicemail feature on the 6731i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.

  • Page 143: Additional Features

    Additional Features This section describes additional features you can use on the 6731i phone. Display DTMF Digits A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmed key.

  • Page 144: Play Call Waiting Tone

    You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone...

  • Page 145: Stuttered Dial Tone

    Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI...

  • Page 146: Xml Beep Support

    XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.

  • Page 147: Status Scroll Delay

    Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)" field at the path Basic Settings->Preferences->General.

  • Page 148: Switch Ui Focus To Ringing Line

    Switch UI Focus to Ringing Line You can configure a feature on the 6731i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 149: Call Hold Reminder During Active Calls

    When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the “Call Hold Reminder During Active Calls” in the Aastra Web UI.

  • Page 150: Call Hold Reminder (On Single Hold)

    (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. You can enable or disable this feature using the “Call Hold Reminder” parameter in the Aastra Web UI. Configuring “Call Hold Reminder”...

  • Page 151: Call Waiting Tone Period

    “Call Waiting Tone Period”. A value of “0” is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring “Call Waiting Tone Period”...

  • Page 152: Preferred Line And Preferred Line Timeout

    Preferred Line and Preferred Line Timeout The 6731i has a feature called “preferred line” and “preferred line timeout”. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line.
  • Page 153 Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI Aastra Web UI Use the following procedure to configure the Preferred Line and Preferred Line Timeout feature using the Aastra Web UI: Click on Basic Settings->Preferences->General. In the “Preferred Line” field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.

  • Page 154: Goodbye Key Cancels Incoming Calls

    Goodbye Key Cancels Incoming Calls The 6731i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called "Goodbye Key Cancels Incoming Call"...
  • Page 155 Additional Features Using the Goodbye Key to Cancel Incoming Calls Feature IP Phone UI THEN "Goodbye Key Cancels Incoming Call" is enabled AND a press the Goodbye key to reject the second incoming second call comes in while you are on an active call, call.

  • Page 156: Message Waiting Indicator

    MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 6). You configure the MWI indicator using the Aastra Web UI. Configuring Message Waiting Indicator...

  • Page 157: Incoming Intercom Call Features

    You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parame- ters using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in...

  • Page 158: Using Redial Key For "Last Number Redial

    Additional Features Configuring Incoming Intercom Settings Aastra Web UI Use the following procedure to configure incoming Intercom settings on the IP phone: Click on Basic Settings->Preferences->Incoming Intercom Settings. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls.

  • Page 159: Group Rtp Paging (Receives Rtp Streams)

    SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 mul- ticast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only.
  • Page 160 Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.
  • Page 161 Additional Features Line Keys and Idle Screens State Call LED Call Caller ID Non-Call LED Non-Call Caller ID Idle Seized Solid Green None Solid Red None Progressing (outgoing call) Green Called Party Solid Red None Alerting (incoming call) Blinking Unselected Red Active Solid Green Far-end...

  • Page 162: Broadsoft Broadworks Executive And Assistant Services

    Additional Features BroadSoft BroadWorks Executive and Assistant Services The IP phone supports the BroadSoft BroadWorks Executive and Assistant Services feature. The Executive and Assistant Services feature allows for an inter-network relationship to be created between Executives and Assistants allowing calls to the Executive’s phone to be screened, filtered, and routed to an Assistant, whereby the Assistant can answer, divert the filtered call, or push the call back to the Executive.
  • Page 163 Additional Features Configuring the Filter Key on an Executive’s Phone Using the Aastra Web UI Use the following procedure to configure the Filter Key on an Executive’s phone using the Aastra Web UI: Aastra Web UI Click on Operation-> Programmable Keys.
  • Page 164 Additional Features Configuring the Filter Key on an Assistant’s Phone Using the Aastra Web UI Use the following procedure to configure the Filter Key on an Assistant’s phone using the Aastra Web UI: Aastra Web UI Click on Operation-> Programmable Keys.
  • Page 165 Contact your System Administrator for further details. Configuring the Initiate Call Key on an Assistant’s Phone Using the Aastra Web UI Use the following procedure to configure the Initiate Call Key on an Assistant’s phone using the Aastra Web UI: Aastra Web UI Click on Operation->...
  • Page 166 Additional Features In the “Line” field, select the line for which you want to use the key functionality. Click Save Settings to save your settings. Executive Phone Features Users with phones assigned with the Executive role are able to: • Activate and deactivate the Executive Call Filtering service from the phone •...
  • Page 167 Additional Features To Ignore a Filtered Call Use the following procedure to ignore a filtered call: IP Phone UI (Optional) If the caller’s name is truncated, press the navigation key to view the rest of the caller’s name. Press the navigation key to return to the initial view.
  • Page 168 Additional Features To Activate Executive Call Filtering on an Assistant’s Phone when the Filter Key’s Value is Defined Use the following procedure to activate Executive Call Filtering on an Assistant’s phone when the Filter key’s value is defined: IP Phone UI Press the configured “Filter”...
  • Page 169 Additional Features To Deactivate Executive Call Filtering on an Assistant’s Phone when the Filter Key’s Value is Defined Use the following procedure to deactivate Executive Call Filtering on an Assistant’s phone when the Filter key’s value is defined: IP Phone UI Press the configured “Filter”...
  • Page 170 Additional Features To Answer a Filtered Call Use the following procedure to answer a filtered call: IP Phone UI (Optional) If the caller’s name is truncated, press the navigation key to view the rest of the caller’s name. Press the navigation key to return to the initial view.
  • Page 171 Additional Features To Push a Filtered Call Back to the Executive Use the following procedure to push a filtered call back to the Executive: IP Phone UI After answering a filtered call, press the Transfer key twice. The phone will enter in the FAC for the BroadSoft Executive-Assistant Call Push feature and automatically dial the FAC call. The FAC call will be answered and the filtered call will be released if the push is successful.
  • Page 172 To Activate Call Forwarding of Filtered Calls Use the following procedure to activate call forwarding of filtered calls: Aastra Web UI Click on Basic Settings->Account Configuration. Place a checkmark in the “Enabled” box beside the “Divert” option under “Forward Filtering”.
  • Page 173 Additional Features IP Phone UI Press the Options key, the navigation key, and then the Enter key to enter the Call Forward menu Press the Call Forward programmable key. Press the navigation key three times to select Forward Filtering. Press the Change key to enter the Call Forward Mode Forward Filtering menu. Cfwd Mode 4.Fwd Filtering Done...
  • Page 174 To Deactivate Call Forwarding of Filtered Calls Use the following procedure to deactivate call forwarding of filtered calls: Aastra Web UI Click on Basic Settings->Account Configuration. Remove the checkmark in the “Enabled” box beside the “Divert” option under “Forward Filtering”.

  • Page 175: Star Codes

    Additional Features 11.Press the Confirm key again. 12.Press the Goodbye key to return to the idle screen. The “CFWD Filtering” message will be removed from the idle screen and the MWI and (if configured) Call Forward key LEDs will turn off indicating Forward Filtering is deactivated. Note: Selecting the “All Off”...

  • Page 176: Troubleshooting Solutions

    Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “Connecting a Handset or Headset” in the Aastra 6731i Installation Guide for information. The 6731i uses the same port for either a handset or a headset.
  • Page 177 Troubleshooting Solutions How do I restart the IP phone? You can restart the phone from the IP phone UI or through the Aastra Web UI. See “Restarting Your Phone” page 38 more information. How do I lock my phone? You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the fol- lowing: •...

  • Page 178: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period.

  • Page 179: Limited Warranty (Australia Only)

    Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Aastra in relation to a failure to com- ply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 180: Warranty Repair Services

    Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 181: Appendix A - Time Zone Codes

    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE - Dubai AG-Antigua AI-Anguilla AL-Tirane...
  • Page 182 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe...
  • Page 183 Appendix A - Time Zone Codes Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham...
  • Page 184 Appendix A - Time Zone Codes Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade 41-001387-05 REV03 – 07.2014...

  • Page 185: Index

    ....................6 Directory key ......................80 requirements ......................2 directory key ......................9 Directory List downloading to phone ................114 Aastra Web UI directory list ......................107 Operaton parameters ..................15 downloading to PC ..................113 phone status ..................... 15 sorting ........................108 about this guide ......................1 DND key ........................
  • Page 186 Index Call Forward key ....................73 callers list .......................8 options conference ......................8 Aastra Web UI ....................13 DCP and GCP keys ................... 62 IP Phone UI ......................11 delete ........................9 simplified menu ....................12 deleting ....................... 91 options key ........................8 description ......................8 descriptions of .....................7...
  • Page 187 Index blind transfer to contact in directory ............. 100 consultive ......................98 user password ......................35 indication of ....................100 pre-dial and live dial mode ................98 two existing calls ..................... 99 voicemail ......................96 troubleshooting solutions .................170 volume changing password ..................170 control keys ......................
  • Page 188 Aastra will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation.

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