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Using the "OpenHotel" Program
If the guest does not pick up the wake-up call
During the configuration, the system administrator defines how often the wake-
up call is repeated. If the guest does not pick up (repeatedly) the wake-up call,
then a message is sent to the reception telephone. The Info key will flash on the
reception telephone and a message with the guest's name will be shown on the
display.
3.7
When a Guest has Received a Message
When a message is available for the guest, then you can signal this on the guest's
room telephone. Prerequisite for this is that the room telephone supports this
function (also called "Message Waiting Indication"). This is the case for system ter-
minals). Other terminals (e. g. analogue telephones and ISDN telephones) can also
signal the availability of messages, either acoustically or via the display or a key.
Consult your system administrator if you have questions concerning the functio-
nality of the room telephone.
For guests with an OpenPhone 61/63/65 or an OpenPhone 71/73/75, the system
administrator must have configured a reception key (see also Programming the
reception key starting on page 16). The LED of this key flashes if you have notified
the guest. The guest calls reception back by pressing the key.
Guests with an cordless OpenPhone (e. g. an OpenPhone 27) are notified by a
flashing Info key on the terminal. The guest calls reception back by pressing the
Info key.
To activate the notification in the room overview, click on the grey icon "Message".
In the dialogue box that opens, click on OK. The flashing "Message" icon indicates
that the guest's room telephone is indicating that a message is waiting.
3.8
Creating a Telephone Invoice for the Guest
When the guest checks out, you can print a telephone invoice showing the guest's
telephone costs. The invoice is a final settlement and after check-out, it can not be
regenerated by the OpenHotel program!
36
When a Guest has Received a Message
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