Programming The Wake-Up Call - DETEWE OpenHotel 100 User Manual

Configuration and Administration
2.9

Programming the Wake-up Call

The guest may request reception to wake him/her at a specific time or
alternatively be able to program the wake-up call themselves using the code
number procedure on their telephone. The room telephone of the guest rings for
a wake-up call. In the menu OpenHotel: Settings you can define the basic set-
tings. You can set how often the call is repeated in case the guest does not answer
the first time, how long the telephone rings and the delay between multiple calls
(Repeat pause).
Programming the wake-up service
The system handles a wake-up call as a VIP call. For guests with a system tele-
phone, this means that you are able to configure a unique ringer tone for the
wake-up call (see menu PBX Configuration: Devices: System phones via the
command Change). Alternatively you can configure the ringer tone for a VIP call
directly via the system telephone using the MenuCard "Phone settings".
Setting the "Music on hold"
You can upload the hold music. This is the music that the guest hears when they
pick up the wake-up call. You can upload the file in the Configurator menu SYS
Configuration: Components. Please consult the online help for which file formats
may be used.
Note: If the guest repeatedly does not answer the call, then
a message is sent to the reception telephone and the guest
may, if necessary, be woken by a member of the staff.
Programming the Wake-up Call
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