Related Manuals for DETEWE OpenAttendant 205
Summary of Contents for DETEWE OpenAttendant 205
- Page 1 OpenAttendant 205 Voice Portal Planning System in the OpenCom 100 and OpenCom X300 Communications Systems User Guide...
- Page 2 Welcome to Aastra DeTeWe Thank you for choosing this Aastra DeTeWe product. Our product meets the strictest requirements with regard to quality and design. The following operating instructions will assist you in using your OpenAttendant 205 and answer most of the questions that may arise.
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Page 3: Table Of Contents
Contents OpenAttendant ..........3 Program Overview. -
Page 5: Openattendant
Program Overview OpenAttendant Program Overview Using the OpenAttendant 205 (hereafter: OpenAttendant), you can create infor- mation systems (voice portals or voicemail systems) in which calls are party or totally processed automatically. Callers navigate through the individually designed (voice) menus using the keypad on their telephones. -
Page 6: Scope Of Delivery
OpenCom 100/OpenCom X300 (supplied on the OpenCom 100/OpenCom X300 product CD) ■ the “OpenAttendant 205 – The Voice Portal Planning System in the OpenCom 100/OpenCom X300 Communications Systems” user guide (sup- plied as PDF file on the OpenCom 100/OpenCom X300 product CD) -
Page 7: Installing The Memory Card
DANGER! High voltage inside the device. Note: If you use a memory card other than one recommen- ded by Aastra DeTeWe, Aastra DeTeWe will not accept any responsibility for the correct functioning of the OpenAtten- dant. 1.3.2 To install a memory card …... -
Page 8: Licensing: The Activation Procedure
OpenAttendant Licensing: the Activation Procedure Multimedia Card Inserting a multimedia-card (OpenCom 107) Inserting a Compact Flash card (OpenCom 130/131/150) 4. Replace the housing cover. 5. Insert the mains plug. The OpenCom 100 is restarted. The configuration last loaded is reactivated. Licensing: the Activation Procedure You will need an licence key to configure and use the OpenAttendant program package in your communications system. - Page 9 Web console of the OpenCom 100/OpenCom X300 in the Configurator’s System Info: Versions menu; – Internet access to generate the licence key on the Aastra DeTeWe licensing server using these details. 2. You can find notes on how to proceed when generating the licence key in the licence confirmation.
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Page 10: Creating A Voice Portal
OpenAttendant Recording and Editing Audio Files The OpenAttendant is not supplied with any systems, menus or audio files, so proceed as follows when configuring it for the first time: 1. In the Audio menu, load the audio files you will need or record them (see also Recording and Editing Audio Files starting on page 12). -
Page 11: Tips For Planning A Voice Portal
OpenAttendant Tips for Planning a Voice Portal Tips for Planning a Voice Portal Callers unfamiliar with your voice portal will have to navigate through the menus and, using your user guidance, attempt to reach their call destination, obtain infor- mation or reach a person. The following guidelines should help you design a voice portal which callers will have no difficulty using. -
Page 12: Backing Up Voice Portals
OpenAttendant Backing Up Voice Portals Backing Up Voice Portals Backing up a voice portal configuration The voice portal’s configuration (the whole system, including its menus, actions and reactions) is saved in the OpenCom 100/OpenCom X300’s overall configu- ration. After you have configured or changed a voice portal, you should save the current configuration in the SYS Configuration: Data backup menu. -
Page 13: Kda Manager
KDA Manager Program Overview KDA Manager Program Overview The KDA Manager is a program used to generate and convert audio files. You can load these audio files individually or load several into an archive in the OpenCom 100/OpenCom X300 communications system and then use them in the voice portal you created using the OpenAttendant application. -
Page 14: Installing And Starting The Program
KDA Manager Installing and Starting the Program Installing and Starting the Program You will find the KDA Manager program package, which is available in several lan- guages, in the …\DeTeWe directory of the OpenCom 100/OpenCom X300 product CD. 2.2.1 Installation procedure 1. -
Page 15: Appendix
Appendix CE Symbol Appendix CE Symbol The CE symbol on the product is a confirmation of its conformity with the tech- nical guidelines for operating safety and electromagnetic compatibility valid at the time of licensing. Declaration of Conformity The OpenCom 100 and OpenCom X300 communications systems are conform with the requirements of the EU directive 99/5/EC. -
Page 16: Openattendant:technical Data
Appendix OpenAttendant:Technical Data OpenAttendant:Technical Data Systems Menus OpenCom 107: 20 OpenCom 130/131/150/510/X320: 50 Actions OpenCom 107: 200 OpenCom 130/131/150/510/X320: 500 Audio files Recording time OpenCom 107/510/X320: 4 minutes per 1 MB of free memory OpenCom 130/131/150: 2 minutes per 1 MB of free memory Number of voice channels 4 can be used simultaneously Structure / memory card... -
Page 17: Menu Template
Appendix Menu Template Menu Template You can use the following template to plan and document the individual menus of your voice portal. Menu (name) Action Reaction Keys 0 - 9, Play audio file * and #; (max. 4 (Which one?) Error, Timeout, digits) Busy, No Reply... - Page 18 Appendix Menu Template Notes...
- Page 20 DeTeWe Systems GmbH • Zeughofstraße 1 • D-10997 Berlin • www.Aastra-DeTeWe.de As of October 2006 Subject to changes...