Installing Black Lists And Call Filters For Hotel Guests - DETEWE OpenHotel 100 User Manual

Communications systems opencom 100 and opencom x300 for hoteliers

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Configuration and Administration

Programming a function key for telephone book dialling

If you would like to allow your guests to access the telephone book (e. g. for tour

groups), then you can program a function key to open the telephone book. But

remember: guests will not only be able to access the call numbers of other guests

but all entries of the central telephone book (e. g. call numbers of suppliers and

the like).

Configuring message indication for standard terminals

A number of analogue telephones support the "Message Waiting Indication"

feature, that is the notification of messages on the telephone. MWI is used as part

of the program package "OpenHotel" to indicate on the room telephones that a

message is wait at Reception. When configuring an analogue telephone in the

PBX Configuration: Ports: a/b menu, with the setting MWI you can define the

procedure which is supported by the connected terminals. The FSK procedure, for

example, is often used in Germany and Belgium. Please review the user guide of

the manufacturer to find out which mode is supported.

The OpenCom 100/OpenCom X300 also supports the MWI feature on ISDN tele-

phones. This procedure for signalling messages requires standardised ISDN tele-

phones to be used. Please refer to the manufacturer's guide for details.

2.7

Installing Black Lists and Call Filters for Hotel

Guests

For guests, you can block the dialling of particular call numbers by collecting these

together in a special black list. The black list can be created using the menu

PBX Configuration: Lists: Black lists in the Configurator. Subsequently, assign

the black list to the user group for guests (see menu User Manager: User groups).

Additionally you can define a call filter for guests. Incoming calls which are on the

list are not put through by the system to the hotel guests. Under the menu item

PBX Configuration: Lists: Call filter in the Configurator, you can create the call

filter. Subsequently you assign the call filter to the user group "Guest – Checked in"

(menu item User Manager: User groups).

Preventing reverse-charges calls (R-calls) connections

To hinder expensive and potentially frivolous R-call connections (e. g. call numbers

with the prefix 0800 or 00800), you can switch all calls for hotel guests via the

reception. Reception staff can then decide what to do (decline or inform the

guest).

Installing Black Lists and Call Filters for Hotel Guests

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