When The Guest Departs (Check-Out) - DETEWE OpenHotel 100 User Manual

Using the "OpenHotel" Program
Calling the guest
You are able to call the guest by dialling the call number of their room telephone.
Alternatively you can search for the guest's name in the central telephone book
and then dial the entry. The central telephone book is accessible at each system
terminal and via the Web console of the OpenCom 100/OpenCom X300. Consult
your system administrator if you have questions relating to the usage of the
central telephone book and to your access rights.
3.4

When the Guest Departs (Check-Out)

When the guest departs, cancel their system registration. At that moment, the col-
lection of telephone costs for the guest stops. To unregister a guest, click on the
icon "Check-out" in the room overview. The dialogue box Room – Status –
Change (Check-out) will then open.
Dialogue box: Check-out
If the guest used their room telephone, then generate their invoice (see also Cre-
ating a Telephone Invoice for the Guest starting on page 36).
If no telephone invoice needs to be created, then check the Check-out option and
confirm with OK.
This updates the room overview and the icon "to clean" is displayed. Inform the
cleaning staff that the room needs cleaning.
34
Note: You can also unregister a guest using the reception
telephone (see also The Menu "Hotel" on the Reception Tele-
phone starting on page 38).
When the Guest Departs (Check-Out)