MUTOH VJ-1324 Quick Reference
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MUTOH VJ-1324 Quick Reference

Full-color inkjet printer
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Summary of Contents for MUTOH VJ-1324

  • Page 3: Important Notice

    • The product and the contents of this publication may be changed without prior notification. • MUTOH INDUSTRIES LTD. has made the best efforts to keep this publication free from error, but if you find any uncertainties or misprints, please call us or the shop where you bought this equipment.

  • Page 4: Warranty Limitations

    VJ-1324 QUICK REFERENCE Warranty Limitations 1. MUTOH INDUSTRIES LTD. warrants part repair or replacement as a sole measure only if a failure is found in the system or in the materials and workmanship of the product the seller produced. However, if the cause of failure is uncertain, decide the action after due mutual consultation.

  • Page 5: About This Manual

    Provides information regarding preparation before using the product, directions for daily use, and useful functions. 2. Purpose and Target Readers This manual explains preparations before use and operation procedures for MUTOH Full Color Ink Jet Printer VJ-1324. This manual is prepared for the owners and operators of this printer.
  • Page 6 About this Manual VJ-1324 QUICK REFERENCE 4. Manual Notation This section explains general cautions that must be followed in order to use this printer safely. Warning Meaning Used for dangerous situations where death or serious injury may be caused. WARNING...

  • Page 7: Table Of Contents

    VJ-1324 QUICK REFERENCE General Table Of Contents GENERAL TABLE OF CONTENTS Safety instructions Types and meanings of warnings ....... 1-2 Important safety instructions.
  • Page 8 General Table Of Contents VJ-1324 QUICK REFERENCE Connecting the printer to PC ........3-30 3.6.1...
  • Page 9 VJ-1324 QUICK REFERENCE General Table Of Contents When media is jammed ........5-30 Troubleshooting .
  • Page 10 General Table Of Contents VJ-1324 QUICK REFERENCE...

  • Page 11: Safety Instructions

    VJ-1324 QUICK REFERENCE 1 Safety instructions Safety instructions This chapter explains the installation of this printer, warning terms that operators need to know, caution items and warning labels on the printer main unit. WARNING • When installing and operating this printer, be sure to follow the directions and...

  • Page 12: Types And Meanings Of Warnings

    1 Safety instructions VJ-1324 QUICK REFERENCE Types and meanings of warnings The warnings in the Operation Manual and the warning labels attached to the printer are categorized into three stages. Understand the meanings of the following warning terms and follow the contents (instructions) in this manual.

  • Page 13: Important Safety Instructions

    VJ-1324 QUICK REFERENCE 1 Safety instructions Important safety instructions This section explains general cautions that must be followed in order to use this printer safely. WARNING Do not install this printer in the following places. It may cause an injury if the printer falls down.
  • Page 14 1 Safety instructions VJ-1324 QUICK REFERENCE Take power for the printer directly from the power socket (AC 100 V - 120 V or AC 220 V - 240 V). Do not use multiple plugs on the same socket. This could generate heat and might cause fire.
  • Page 15 Moreover, normal operation after shifting (to these positions) cannot be guaranteed. Unpacking or moving this printer must be done by the following number of people. • VJ-1324: more than three persons Installing the dedicated stands on the printer must be done by the following number of people.

  • Page 16: Warning Labels

    Avoid either organic solvents or gasoline. • It is necessary to replace the labels if they are damaged, lost or illegible. If the warning labels have to be replaced, contact your local MUTOH dealer. 1.3.2 Location and type of warning labels Pasting locations of the warning labels are shown in the following figure.
  • Page 17 VJ-1324 QUICK REFERENCE 1 Safety instructions (2) Rear Types of warning labels...

  • Page 18: Operating Instruction Labels

    Avoid either organic solvents or gasoline. • It is necessary to replace the operating instruction labels if they are damaged, lost or unreadable. If the operating instruction labels have to be replaced, contact your local MUTOH dealer. 1.4.2 Locations and Types of Operating Instruction Labels Locations of the operating instruction labels are shown in the following figure.

  • Page 19: Product Overview

    VJ-1324 QUICK REFERENCE 2 Product overview Product overview This chapter explains the features of the printer along with the names and functions of each part.

  • Page 20: Names Of Parts And Functions

    2 Product overview VJ-1324 QUICK REFERENCE Names of parts and functions This section explains the names and functions of each part. 2.1.1 Front section Name Function Media loading lever Used for fixing or releasing media. Operation panel Operation condition setting, printer display and various function settings are performed.

  • Page 21: Rear Section

    VJ-1324 QUICK REFERENCE 2 Product overview Name Function Media cut groove Used to cut media straight. Pressurizing rollers Installed inside of the front cover. Press and hold the media when printing. Platen Installed inside of the front cover. Stabilizes the print side of the media.

  • Page 22: Operation Panel

    2 Product overview VJ-1324 QUICK REFERENCE Name Function Ink cartridge slot Insert the ink cartridge. Media guide Used for feeding media smoothly when the media is set or printed. Waste fluid tank Used for collecting waste ink discharged from the printer.
  • Page 23 VJ-1324 QUICK REFERENCE 2 Product overview (1) Operation keys NOTE NOTE • The operation keys are assigned with different functions and names depending on printer status (Normal or Setup menu display). For details about printer status, refer to "2.2 Printer status".

  • Page 24: Vj-1324 Quick Reference

    • When an error requiring a restart (fatal malfunction for the printer operation) occurs, all lamps blink with an alarm. "7.2.3 Error requiring restart" in the Operation Manual If the error persists even when the malfunction is fixed, contact your local MUTOH dealer.

  • Page 25: Printer Status

    VJ-1324 QUICK REFERENCE 2 Product overview Printer status This section explains printer status. 2.2.1 Normal Printing is possible when media is loaded. The various functions for printing can be performed on the operation panel. 2.2.2 Setup menu display Various settings regarding printing can be made from the operation panel.
  • Page 26 2 Product overview VJ-1324 QUICK REFERENCE (2) Setup menu display → Normal When the printer is at the Setup menu display, perform either of the following operations to shift the operation panel to the Normal display. • Press the [Cancel] or [Menu] key on the operation panel.

  • Page 27: Basic Usage

    VJ-1324 QUICK REFERENCE 3 Basic usage Basic usage This chapter explains how to handle this printer.

  • Page 28: Print Flow Chart

    3 Basic usage VJ-1324 QUICK REFERENCE Print flow chart The following flow chart illustrates the procedure to perform printing with the printer. Refer to each section as required. 1. Create print data. Create print data with application software. ↓ 2. Turn the power ON and set the media.
  • Page 29 VJ-1324 QUICK REFERENCE 3 Basic usage NOTE NOTE • Do not open the front cover and maintenance cover during printing. If the front cover/maintenance cover is opened, printing will be interrupted. Printing restarts if you close the front cover/maintenance cover. However, the result of your print is...

  • Page 30: Power Cable Connection

    • Do not bend, twist or pull the power cable by force. • Do not route the power cable near heating appliances. NOTE NOTE • Contact your local MUTOH dealer in case of power cable damage. Follow the procedure below to install the power cable.
  • Page 31 VJ-1324 QUICK REFERENCE 3 Basic usage 1. Make sure that the printer is turned OFF. NOTE NOTE • The power is ON when the [Power] key of the operation panel is pressed in. Press the key once again to turn OFF the power.
  • Page 32 3 Basic usage VJ-1324 QUICK REFERENCE 3. Insert the power cable plug firmly in the socket. WARNING • Do not pull out or insert the power plug with a wet hand. This could lead to an electric shock. • Make sure to use only the specified power supply (AC 100 V to 120 V or AC 220 V to 240 V).
  • Page 33 VJ-1324 QUICK REFERENCE 3 Basic usage NOTE NOTE • Contact the retail outlet of purchase if the earth connection cannot be established, or if the earth connection is not given. • When the power supply of the printer is ON, do not pull out the power cable from the power socket.

  • Page 34: Turning The Power On/Off

    3 Basic usage VJ-1324 QUICK REFERENCE Turning the power ON/OFF This section explains how to turn the printer ON/OFF. 3.3.1 Turning the power ON Follow the procedure below to turn the power ON. 1. Press the [Power] key on the operation panel to turn ON the printer.
  • Page 35 VJ-1324 QUICK REFERENCE 3 Basic usage NOTE NOTE • If the High lamp on the operation panel lights up in green, the head height is set to High. Return the head height to Low before turning the power OFF. "4.2.5.2 When returning the print head to the original position" in the Operation Manual 2.
  • Page 36 3 Basic usage VJ-1324 QUICK REFERENCE NOTE NOTE • If there is a problem during turning OFF operation, a message is displayed on the operation panel and the printer may stop operating. If operation stops, refer to "5.3 Troubleshooting" and deal with the problem.

  • Page 37: Installing Ink Cartridges

    VJ-1324 QUICK REFERENCE 3 Basic usage Installing ink cartridges This section describes the procedure to install the ink cartridges and high capacity pack adapter. CAUTION • Before operation, make sure to read the Material Safety Data Sheet (MSDS). • When handling ink cartridges, pay attention so that ink does not get into your eyes or stick to your skin.
  • Page 38 • Any problems caused by using an ink cartridge or pack other than those recommended above will not be covered by the warranty, and repair expenses will be paid by the customer. • For types and details of ink cartridges or ink packs and ink packs, contact your local MUTOH dealer.

  • Page 39: Installing 220Ml Ink Cartridges

    VJ-1324 QUICK REFERENCE 3 Basic usage 3.4.1 Installing 220ml ink cartridges Follow the procedure below to install the 220ml ink cartridge. 1. Turn the printer ON. • The printer starts the initializing operation. • After the initial operation is compete, "Start Ink Charge – > E" is displayed on the operation panel.
  • Page 40 3 Basic usage VJ-1324 QUICK REFERENCE 4. Set the cleaning cartridge to the ink cartridge slot. • Keep mark of the cleaning cartridge facing up and insert towards the printer side. • Insert the cleaning cartridge all the way to the end of the slot.
  • Page 41 VJ-1324 QUICK REFERENCE 3 Basic usage 5. Remove all cleaning cartridges. Name Cleaning cartridge Ink cartridge slots • "Busy-Washing" is displayed on the operation panel and the printer starts head cleaning. • When head cleaning is complete, "Wash retry? No" is displayed on the operation panel.
  • Page 42 3 Basic usage VJ-1324 QUICK REFERENCE 7. Take out the ink cartridge from the bag and shake it gently two to three times and insert it into the printer. • Make sure that the ink cartridges are inserted into the correct slots.

  • Page 43: Installing High Capacity Pack Adapters (Optional)

    If there is no improvement in the print result even after refill a small amount of ink, leave the printer unused for an hour or more. Then, refill a small amount of ink again and check the print result. If there is still no improvement, contact your local MUTOH dealer. 3.4.2 Installing high capacity pack adapters (optional) Use the optional high capacity pack adapters to use the 1000ml ink packs on this printer.
  • Page 44 3 Basic usage VJ-1324 QUICK REFERENCE 2. Press the [Enter] key on the operation panel. • "Insert Cleaning cart." is displayed on the operation panel. 3. Take out the cleaning fluid packs (4 pieces) from the bag. 4. Install the cleaning fluid pack and smart chip card to the high capacity pack adapters.
  • Page 45 VJ-1324 QUICK REFERENCE 3 Basic usage 5. Insert the high capacity pack adapters into the ink cartridge slot. NOTE NOTE • Do not insert the high capacity pack adapter into the ink cartridge slot without a cleaning fluid pack attached.
  • Page 46 3 Basic usage VJ-1324 QUICK REFERENCE 6. Remove all the high capacity pack adapters. Name High capacity pack adapter • "Busy-Washing" is displayed on the operation panel and the printer starts head cleaning. • When head cleaning is complete, "Wash retry? No" is displayed on the operation panel.
  • Page 47 VJ-1324 QUICK REFERENCE 3 Basic usage 8. Remove the cleaning fluid pack and smart chip card from the high capacity pack adapter. NOTE NOTE • When there is remaining cleaning fluid pack and smart chip card, clarify the corresponding pack and card, and store it as a set.

  • Page 48: When Using The High Capacity Pack Adapter For The Printer

    Then, refill a small amount of ink again and check the print result. If there is still no improvement, contact your local MUTOH dealer. 3.4.3 When using the high capacity pack adapter for the printer...

  • Page 49: Loading Media

    NOTE • Refer to the following for details about handling media. "4.2 Media" in the Operation Manual • For details of the recommended media, contact your local MUTOH dealer. 3.5.1 Loading roll media This section describes the procedure to load the roll media.
  • Page 50 3 Basic usage VJ-1324 QUICK REFERENCE 1. When using the roll media with the media tube width of two inches, remove the attachments for three-inch media from the movable media stopper and fixed media stopper. Name Movable media stopper Fixed media stopper Attachments for three-inch media 2.

  • Page 51: Setting Roll Media

    VJ-1324 QUICK REFERENCE 3 Basic usage 4. Attach the movable media stopper firmly to the core of the roll media. Name Movable media stopper Roll media 5. Set the scroller on the holder with the fixed media stopper on the ink cartridge slot side.
  • Page 52 3 Basic usage VJ-1324 QUICK REFERENCE 1. Turn the printer ON. CAUTION • Do not operate the media loading lever during the initial operation or printing. The print head portion may touch the pressurizing roller portion, and cause a malfunction.
  • Page 53 VJ-1324 QUICK REFERENCE 3 Basic usage 3. Set the roll media to the media feed slot. NOTE NOTE • If the end of the roll media is not wound tightly, wind it tightly again, and then load it. Name Roll media Media feed slot 4.
  • Page 54 3 Basic usage VJ-1324 QUICK REFERENCE 5. While holding the edge of the media, rewind the roll media a little by turning the scroller by hand and eliminate any slack or slant. Name Roll media Scroller 6. Lower the media loading lever.
  • Page 55 VJ-1324 QUICK REFERENCE 3 Basic usage 7. Close the front cover. Name Front cover • The User type setup menu is displayed on the operation panel. • To change the media type, follow "3.4.3 Setting the User Type Setting" in the Operation Manual and set the media type.

  • Page 56: Connecting The Printer To Pc

    3 Basic usage VJ-1324 QUICK REFERENCE Connecting the printer to PC This section explains how to connect the printer and a PC. 3.6.1 System requirements The following are the system requirements for this printer. Operating system Windows 2000 Professional, Windows XP Professional, Windows Vista Business, Windows 7 Professional, and Windows Server 2003 Pentium 4 processor 2.5GHz or more...
  • Page 57 VJ-1324 QUICK REFERENCE 3 Basic usage 2. Insert the network interface cable into the network interface connector located on the back of the printer. Name Network interface cable Network interface cable connector 3. Fix the network interface cable to the cable clamp.

  • Page 58: Operating From The Operation Panel

    3 Basic usage VJ-1324 QUICK REFERENCE Operating from the operation panel This section explains various functions that can be operated from the operation panel. • For names and functions of each key, refer to "2.1.3 Operation panel". 3.7.1 Feeding media You can feed the roll media at a position that you want.

  • Page 59: Cutting Media

    VJ-1324 QUICK REFERENCE 3 Basic usage 2. Press the [Cancel] key on the operation panel for two seconds. • The printer operates as follows. Printer status Operation with the [Cancel] key pressed for two seconds During printing Terminates the printing, and deletes one data remaining in the printer.

  • Page 60: Cutting Media Manually

    3 Basic usage VJ-1324 QUICK REFERENCE 2. Press the [Cutting] key on the operation panel for more than two seconds. • The printer feeds the roll media to the length of the margin and cuts the media. NOTE NOTE • When loading the new roll media, cut the front edge of the media if it is not straight.

  • Page 61: Changing And Confirming Settings While Printing

    VJ-1324 QUICK REFERENCE 3 Basic usage 3. Place a razor blade on the media cut groove on the media guide, and cut the roll media. CAUTION • Pay attention to the following points when cutting roll media. Mishandling the razor blade may cause a cut on your finger or hand.

  • Page 62: Settings That Can Be Changed Or Confirmed While Printing

    3 Basic usage VJ-1324 QUICK REFERENCE 1. Confirm that the printer is in one of the following conditions. • Receiving data • Analyzing data • Printing data 2. Press the [Menu] key on the operation panel. • "Menu5: Temperature" is displayed on the operation panel.

  • Page 63: Pausing Printing

    VJ-1324 QUICK REFERENCE 3 Basic usage Setup item Setting Description PF Adjust -5.00%~0.00~5.00% Change the feed adjustment value. Backup — • [Enter] key: Save the changed setting. — • [Cancel] key: The printer returns to Normal. 3.7.6 Pausing printing It is possible to pause to print during printing.

  • Page 64: Start Printing During Warm Up

    3 Basic usage VJ-1324 QUICK REFERENCE 3. To restart printing, press the [Enter] key on the operation panel. • The printer restarts printing. 3.7.7 Start Printing during Warm up You can start printing even when the heater temperature has not reached the preset value while the printer is being warmed up.

  • Page 65: Menu Setups On The Operation Panel

    VJ-1324 QUICK REFERENCE 3 Basic usage Menu setups on the operation panel 3.8.1 Menu setup procedure Follow the procedure below to configure each setup menu. 1. Confirm that the operation panel is Normal. 2. Press the [Menu] key on the operation panel.
  • Page 66 3 Basic usage VJ-1324 QUICK REFERENCE 4. The setting in the blinking part on the LCD monitor of the operation panel can be changed. Press the [+] key or [-] key to change the set value. 5. To save the changed setting, press the [Enter] key on the operation panel.

  • Page 67: Panel Setup Menu Overview

    VJ-1324 QUICK REFERENCE 3 Basic usage 6. Press the [Cancel] key on the operation panel to exit from the setup. • The previous setup menu is displayed. • When the main menu is displayed, the screen turns to Normal. 3.8.2 Panel setup menu overview This section explains the Panel setup menu of the printer.

  • Page 68: Using Spectrophotometer (Spectrovue Vm-10)

    The optional spectrophotometer (SPECTROVUE VM-10) can be attached to print and measure the color target. Performing color calibration or profiling of the printer by using RIP software compatible with SPECTROVUE VM-10 enables printing with more accurate colors. For more information about the option, contact your local MUTOH dealer. Follow the procedure below. NOTE NOTE •...
  • Page 69 VJ-1324 QUICK REFERENCE 3 Basic usage 5. Start RIP software to print and measure the color target. NOTE NOTE • For the setting and operations of the RIP software, refer to its operation manual. • The printer starts printing the color target.
  • Page 70 3 Basic usage VJ-1324 QUICK REFERENCE 7. Open the maintenance cover. • "Set white plate then close mainte. cover." is displayed on the operation panel. Name Maintenance cover 8. Remove the while reference plate from the plate installation place, turn it over so that the white side faces up, and install it back to the original place.
  • Page 71 VJ-1324 QUICK REFERENCE 3 Basic usage 9. Close the maintenance cover. • "Open front cover." is displayed on the operation panel. Name Maintenance cover 10. Open the front cover. • "Remove connector cap and attach instrument [ENTER]" is displayed on the operation panel.
  • Page 72 3 Basic usage VJ-1324 QUICK REFERENCE 11. Firmly pinch the tabs on both sides of the connector cap with your fingers, pull the connector cap forward to remove it from the print head. Name Connector cap Tabs Print head section 12.
  • Page 73 VJ-1324 QUICK REFERENCE 3 Basic usage 13. Press the [Enter] key. • The printer checks the connection between the printer and spectrophotometer. • "Close front cover" is displayed on the operation panel. 14. Close the front cover. • "Wait for a while..." is displayed on the operation panel.
  • Page 74 3 Basic usage VJ-1324 QUICK REFERENCE 15. When "Start measurement [ENTER]" is displayed on the operation panel, press the [Enter] key. • Spectrophotometer starts measuring the color target. • "Measuring..." is displayed on the operation panel. • After measuring is complete, "Detaching instrument [ENTER]" is displayed on the operation panel.
  • Page 75 VJ-1324 QUICK REFERENCE 3 Basic usage 17. Open the front cover. • "Detach instrument and set connector cap. [ENTER]" is displayed on the operation panel. Name Front cover 18. While pressing the release buttons on both sides of spectrophotometer, pull it forward to remove it from the print head.
  • Page 76 3 Basic usage VJ-1324 QUICK REFERENCE 19. Firmly pinch the tabs on both sides of the connector cap with your fingers, and install it to the connector at the print head. Name Connector cap Tabs Print head section Connector 20. Press the [Enter] key.
  • Page 77 VJ-1324 QUICK REFERENCE 3 Basic usage 21. Close the front cover. • "Open mainte. cover." is displayed on the operation panel. Name Front cover 22. Open the maintenance cover. • "Remove white plate then close mainte. cover." is displayed on the operation panel.
  • Page 78 3 Basic usage VJ-1324 QUICK REFERENCE 23. Remove the white reference plate from the plate installation place, turn it over so that the black side faces up, and install it back to the original place. Name White reference plate Plate installation place...

  • Page 79: Daily Maintenance

    VJ-1324 QUICK REFERENCE 4 Daily maintenance Daily maintenance This chapter explains daily maintenance.

  • Page 80: Replacing Consumable Components

    4 Daily maintenance VJ-1324 QUICK REFERENCE Replacing consumable components This section describes the replacement time and steps of ink cartridge (or ink packs), roll media, razor blade. 4.1.1 Replacing ink cartridges This section describes when to replace the ink cartridges.
  • Page 81 NOTE • To use 1000ml ink packs, high capacity pack adapters (option) are required. For details on high capacity pack adapters, contact your local MUTOH dealer. • Use genuine ink cartridges for replacement. This printer is designed to use genuine ink cartridges.
  • Page 82 4 Daily maintenance VJ-1324 QUICK REFERENCE NOTE NOTE • Do not share the ink cartridge once installed with another printer. The cartridge will not be usable from that time onward. • Do not give ink cartridges strong shakes. Doing so may cause ink leakage.
  • Page 83 VJ-1324 QUICK REFERENCE 4 Daily maintenance 3. Take out the new ink cartridge from the bag. NOTE NOTE • Open the bag just before attaching the ink cartridge to the ink cartridge slot. Leaving the ink cartridge with the bag open for a long time may result in abnormal printing.
  • Page 84 4 Daily maintenance VJ-1324 QUICK REFERENCE 2. Remove the high capacity pack adapter that you want to replace from the slot. NOTE NOTE • Used ink packs should be put in a plastic bag, etc, and dispose of it in compliance with local ordinance and instructions of local authorities.

  • Page 85: Replacing Cutter

    VJ-1324 QUICK REFERENCE 4 Daily maintenance 5. Shake the high capacity pack adapter gently two to three times and insert it to the slot. NOTE NOTE • Make sure that the ink pack and smart chip are installed on the high capacity pack adapter before inserting it to the slot.
  • Page 86 4 Daily maintenance VJ-1324 QUICK REFERENCE 2. Display the CR Maintenance menu on the operation panel. a. Press the [Menu] key on the operation panel. • "Menu1: Setup>" is displayed on the operation panel. • The operation panel shifts to the Setup menu display.
  • Page 87 VJ-1324 QUICK REFERENCE 4 Daily maintenance d. Press the [Enter] key on the operation panel. • "CR Mainte.: Start" is displayed on the operation panel. • The display enters the CR Maintenance menu. "5.1.19 CR Maintenance menu" in the Operation Manual 3.
  • Page 88 4 Daily maintenance VJ-1324 QUICK REFERENCE 4. Open Maintenance cover. Name Maintenance cover NOTE NOTE • Replace the cutter in a short time. Leaving the print head at the cutter replacement position may result in clogging of the print head.
  • Page 89 VJ-1324 QUICK REFERENCE 4 Daily maintenance 5. Press the tab of the cutter lightly, turn the cutter holder in the direction as illustrated below. NOTE NOTE • Do not press the tab of the cutter strongly or suddenly let go of it.
  • Page 90 4 Daily maintenance VJ-1324 QUICK REFERENCE 6. Remove the cutter. CAUTION • Do not touch the blade edge. It may cause an injury. • Do not touch the cutter blade edge with a hard substance or drop the cutter. The cutter blade may be damaged or chipped.
  • Page 91 VJ-1324 QUICK REFERENCE 4 Daily maintenance 7. Install a new cutter as illustrated. NOTE NOTE • Make sure that the spring in the cutter holder does not fly out while installing. Name Razor blade 4-13...
  • Page 92 4 Daily maintenance VJ-1324 QUICK REFERENCE 8. Press the tab of the cutter lightly, return the cutter holder to its initial position. NOTE NOTE • Do not press the tab of the cutter strongly or suddenly let go of it.
  • Page 93 VJ-1324 QUICK REFERENCE 4 Daily maintenance 9. Close Maintenance cover. Name Maintenance cover 10. Press the [Enter] key on the operation panel. • The print head returns to its original position. • "CR Mainte.: Start" is displayed on the operation panel.
  • Page 94 4 Daily maintenance VJ-1324 QUICK REFERENCE 11. Press the [Menu] key on the operation panel. • The printer enters Normal. • Cutter replacement is complete. 4-16...

  • Page 95: Cleaning The Printer

    It could lead to an electric shock or fire. Immediately turn OFF the power switch, disconnect the power plug from the electric socket, and contact your local MUTOH dealer. CAUTION • When cleaning the areas other than the wiper, make sure to turn OFF the power and unplug the power cable.

  • Page 96: Cleaning The Inside Of The Printer

    4 Daily maintenance VJ-1324 QUICK REFERENCE 4.2.2 Cleaning the inside of the printer This section describes how to clean the inside of the printer. Follow the procedure below. 1. Open the front cover. Name Front cover 4-18...
  • Page 97 VJ-1324 QUICK REFERENCE 4 Daily maintenance 2. Remove paper powder and dust attached to the pressurizing rollers using a soft brush. NOTE NOTE • Do not blow paper powder inside the printer using tools such as an air duster. It may cause an abnormal noise from the inside of the printer.

  • Page 98: Head Cleaning

    4 Daily maintenance VJ-1324 QUICK REFERENCE 4. Apply a damp and tightly squeezed soft cloth to wipe off the dirt of the unpainted (silver color) area in the center of the grid roller. Name Grid roller 4.2.3 Head cleaning If printed data is blurred or lacks part of it, clean the print head surface and nozzle (Head cleaning).

  • Page 99: Cleaning The Cleaning Wiper

    VJ-1324 QUICK REFERENCE 4 Daily maintenance 3. Press the [>] key on the operation panel to select the cleaning mode. 4. Press the [Cleaning] key on the operation panel for at least two seconds. • "Cleaning **%" is displayed on the operation panel.
  • Page 100 4 Daily maintenance VJ-1324 QUICK REFERENCE (2) Cleaning procedures Follow the procedure below to clean the cleaning wiper. NOTE NOTE • Use the cleaning stick to clean the cleaning wiper. For cleaning stick, refer to "8.3 Options/Supply list" in the Operation Manual.
  • Page 101 VJ-1324 QUICK REFERENCE 4 Daily maintenance c. Press the [+] key or [–] key to select "Set20:CR Maintenance". d. Press the [Enter] key on the operation panel. • "CR Mainte.: Start" is displayed on the operation panel. • The display enters the CR Maintenance menu.
  • Page 102 4 Daily maintenance VJ-1324 QUICK REFERENCE 4. Open the front cover. Name Front cover CAUTION • When cleaning the cleaning wiper, • Do not touch the cleaning wiper and head cap unit. Head cleaning may not be performed correctly because of oil from your hands.
  • Page 103 VJ-1324 QUICK REFERENCE 4 Daily maintenance 5. Use the cleaning stick to remove the ink and dust on the cleaning wiper. a. Front side of the cleaning wiper: Remove the ink and dust in the horizontal direction. Name Cleaning wiper...
  • Page 104 4 Daily maintenance VJ-1324 QUICK REFERENCE 6. Close the front cover. Name Front cover 7. Press the [Enter] key on the operation panel. • The print head returns to its original position. • "CR Mainte.: Start" is displayed on the operation panel.

  • Page 105: Cleaning Around The Print Head

    VJ-1324 QUICK REFERENCE 4 Daily maintenance 8. Press the [Menu] key on the operation panel. • The printer enters Normal. • Cleaning the cleaning wiper is complete. 4.2.5 Cleaning around the print head This section describes how to clean around the print head.
  • Page 106 4 Daily maintenance VJ-1324 QUICK REFERENCE 2. Display the CR Maintenance menu on the operation panel. a. Press the [Menu] key on the operation panel. • "Menu1: Setup>" is displayed on the operation panel. • The operation panel shifts to the Setup menu display.
  • Page 107 VJ-1324 QUICK REFERENCE 4 Daily maintenance d. Press the [Enter] key on the operation panel. • "CR Maine.: Start" is displayed on the operation panel. • The display enters the CR Maintenance menu. "5.1.19 CR Maintenance menu" in the Operation Manual 3.
  • Page 108 4 Daily maintenance VJ-1324 QUICK REFERENCE 4. Open the maintenance cover on the left of the printer. Name Maintenance cover 5. Move the print head section by hand to where the circumference of the Print head is visible. Name Print head section...
  • Page 109 VJ-1324 QUICK REFERENCE 4 Daily maintenance 6. Use a penlight, etc to check if any foreign substance, such as dust or ink clump, is attached to the following places. Name Around the print head Head guide Nozzles Dust, ink clump, etc CAUTION •...
  • Page 110 4 Daily maintenance VJ-1324 QUICK REFERENCE 7. When some foreign substance such as dust or ink clump is attached, use the cleaning stick to remove Name Around the print head Head guide Nozzles Cleaning stick 8. Close the left maintenance cover.
  • Page 111 VJ-1324 QUICK REFERENCE 4 Daily maintenance 9. Press the [Enter] key on the operation panel. • The print head returns to its original position. • "CR Maine.: Start" is displayed on the operation panel. 10. Press the [Menu] key on the operation panel.

  • Page 112: Disposal Of Waste Fluids

    4 Daily maintenance VJ-1324 QUICK REFERENCE Disposal of waste fluids The timing and method for the disposal of waste fluid are described below. (1) Disposal timing Dispose of waste fluids in the following cases: a. When the waste fluid tank is more than half full.
  • Page 113 VJ-1324 QUICK REFERENCE 4 Daily maintenance 3. Open the waste fluid valve, and transfer the waste fluid to the container. NOTE NOTE • When transferring the waste fluid to the empty container, the waste fluid may spatter. Make sure to put the container close to the waste fluid valve.
  • Page 114 4 Daily maintenance VJ-1324 QUICK REFERENCE 6. Dispose of the waste fluid as an industrial waste product. • Disposal of waste fluids is completed. 4-36...

  • Page 115: Troubleshooting

    5 Troubleshooting Troubleshooting This chapter describes possible troubles during the use of this product and countermeasures. If the error not included in any items of this section occurs, contact your local MUTOH dealer. NOTE NOTE • If you want to receive product warranty, prepare the warranty certificate.

  • Page 116: When You Cannot Generate Graphics In The Way You Want

    5 Troubleshooting VJ-1324 QUICK REFERENCE When you cannot generate graphics in the way you want This section explains how to restore printing results that are blurred or have gaps and how to adjust print quality. 5.1.1 Perform Head cleaning If the nozzle check result indicates that the checked points are blurred or missing, clean the print head.

  • Page 117: Adjust The Print Head

    VJ-1324 QUICK REFERENCE 5 Troubleshooting 5.1.2 Adjust the print head It is used for optimizing the quality of image prints. This printer has the following adjustment methods. Adjustment Description Reference method Standard Adjusts only the print mode in the user type setting which is 5.1.3 Standard Adjust Print...

  • Page 118: Standard Confirmation Pattern

    5 Troubleshooting VJ-1324 QUICK REFERENCE 2. Perform rough adjustment when the misalignment is big. 5.1.3.2 Standard Rough Adjustment Pattern Perform micro adjustment when the misalignment is small. 5.1.3.3 Standard Micro Adjustment Pattern NOTE NOTE • Perform rough adjustment first when the amount of misalignment cannot be judged.
  • Page 119 VJ-1324 QUICK REFERENCE 5 Troubleshooting b. Press the [+] key or [–] key to select "Set 1: User Type". c. Press the [Enter] key on the operation panel. • "User: TypeXX" (XX is a number between 1 and 30) is displayed on the operation panel.
  • Page 120 5 Troubleshooting VJ-1324 QUICK REFERENCE f. Press the [+] key or [–] key to select "**>2: Adjust Print>". g. Press the [>] key on the operation panel. • "Adj.Print1: Standard" is displayed on the operation panel. h. Press the [+] key or [–] key to select "Adj.Print1: Standard>".
  • Page 121 VJ-1324 QUICK REFERENCE 5 Troubleshooting i. Press the [Enter] key on the operation panel. • "Adj.1: Confirm Ptn." is displayed on the operation panel. • The display enters the Adjust Print menu. "5.1.1.1.3 Adjust Print menu" in the Operation Manual 3.

  • Page 122: Standard Rough Adjustment Pattern

    5 Troubleshooting VJ-1324 QUICK REFERENCE • After the confirmation pattern is printed, "Adj.1: Confirm Ptn." is displayed on the operation panel. 4. Confirm that the confirmation pattern printing result is as follows. a. When the printing result is OK; You do not need perform Adjust Print.
  • Page 123 VJ-1324 QUICK REFERENCE 5 Troubleshooting 2. Press the [+] key or [-] key to select "Adj.2: Rough Pattern". 3. Press the [Enter] key on the operation panel. • The printer starts printing a rough adjustment pattern. • The pattern images are printed on both paper edges and the center of the media.
  • Page 124 5 Troubleshooting VJ-1324 QUICK REFERENCE 5. "Pattern *: 6" (* indicates a pattern name as shown below) is displayed on the operation panel. • The pattern name (*) differs depending on the set print mode. The print modes and their pattern names are as follows.

  • Page 125: Standard Micro Adjustment Pattern

    VJ-1324 QUICK REFERENCE 5 Troubleshooting 7. Press the [Enter] key on the operation panel. • The value is set in the "Adjustment: *" (* indicates a number from 1 to 11). • The operation panel display returns to "Adj.2: Rough Pattern".
  • Page 126 5 Troubleshooting VJ-1324 QUICK REFERENCE 3. Press the [Enter] key on the operation panel. • "Warming Up", and then "Warming Up Skip -> E" are displayed. NOTE NOTE • To start printing during warming up, press the [Enter] key while "Warming Up Skip -> E" is displayed.
  • Page 127 VJ-1324 QUICK REFERENCE 5 Troubleshooting 5. "Pattern *: 4" (* indicates a pattern name as shown below) is displayed on the operation panel. • The pattern name (*) differs depending on the set print mode. The print modes and their pattern names are as follows.

  • Page 128: Custom Adjustment Pattern

    5 Troubleshooting VJ-1324 QUICK REFERENCE 7. Press the [Enter] key on the operation panel. • The value is set in the "Pattern: *" (* indicates a number from 1 to 7). • The operation panel display returns to "Adj.3: Fine Pattern".

  • Page 129: Custom Confirmation Pattern

    VJ-1324 QUICK REFERENCE 5 Troubleshooting 2. Perform rough adjustment when the misalignment is big. 5.1.4.2 Custom Rough Adjustment Pattern Perform micro adjustment when the misalignment is small. 5.1.4.3 Custom Micro Adjustment Pattern NOTE NOTE • Perform rough adjustment first when the amount of misalignment cannot be judged.
  • Page 130 5 Troubleshooting VJ-1324 QUICK REFERENCE b. Press the [+] key or [–] key to select "Set 1: User Type". c. Press the [Enter] key on the operation panel. • "User: TypeXX" (XX is a number between 1 and 30) is displayed on the operation panel.
  • Page 131 VJ-1324 QUICK REFERENCE 5 Troubleshooting f. Press the [+] key or [–] key to select "**>2: Adjust Print>". g. Press the [>] key on the operation panel. • "Adj.Print1: Standard" is displayed on the operation panel. h. Press the [+] key or [–] key to select "Adj.Print2: Custom>".
  • Page 132 5 Troubleshooting VJ-1324 QUICK REFERENCE i. Press the [Enter] key on the operation panel. • "Adj.1: Confirm Ptn." is displayed on the operation panel. • The display enters the Adjust Print menu. "5.1.1.1.3 Adjust Print menu" in the Operation Manual 3.
  • Page 133 VJ-1324 QUICK REFERENCE 5 Troubleshooting • After the confirmation pattern is printed, "Adj.1: Confirm Ptn." is displayed on the operation panel. 5-19...

  • Page 134: Custom Rough Adjustment Pattern

    5 Troubleshooting VJ-1324 QUICK REFERENCE 4. Confirm that the confirmation pattern printing result is as follows. • Check each of the confirmation patterns A to F. a. When the printing result is OK; You do not need perform Adjust Print.
  • Page 135 VJ-1324 QUICK REFERENCE 5 Troubleshooting 2. Press the [+] key or [-] key to select "Adj.2: Rough Pattern". 3. Press the [Enter] key on the operation panel. • "Warming Up", and then "Warming Up Skip -> E" are displayed. NOTE NOTE •...
  • Page 136 5 Troubleshooting VJ-1324 QUICK REFERENCE 4. Check the both ends and the center of the print result that printed with Adjust pattern, and select the number from 1 to 11 that is not out of alignment. • "3" is selected in the next printing sample of "Micro Adjustment Pattern A".
  • Page 137 VJ-1324 QUICK REFERENCE 5 Troubleshooting 6. Press the [+] key or [–] key to enter the number that you selected in Step 4. NOTE NOTE • When you press the [Cancel] key, the input operation is not executed and "Adj.2: Rough Pattern"...

  • Page 138: Custom Micro Adjustment Pattern

    5 Troubleshooting VJ-1324 QUICK REFERENCE 5.1.4.3 Custom Micro Adjustment Pattern Check the confirmation pattern, and when the misalignment is small, perform micro adjustment. This menu is made up with the following menus. Menu Name Description Reference Custom Micro Adj. PatternALL Adjust all confirmation patterns A to F.
  • Page 139 VJ-1324 QUICK REFERENCE 5 Troubleshooting NOTE NOTE • To start printing during warming up, press the [Enter] key while "Warming Up Skip -> E" is displayed. 3.7.7 Start Printing during Warm up • An Adjust print pattern for print quality adjustment is printed after warming up.
  • Page 140 5 Troubleshooting VJ-1324 QUICK REFERENCE NOTE NOTE • "4" is the current setting value. 5. "PatternA: 4" is displayed on the operation panel. 6. Press the [+] key or [–] key to enter the number that you selected in Step 4.

  • Page 141: Each Adjust Patterns

    VJ-1324 QUICK REFERENCE 5 Troubleshooting 5.1.4.3.2 Each Adjust Patterns Select and print one of the adjust patterns A to F and register the set value. Follow the procedures below to adjust "Pattern A" only. 1. Display the Custom Adjust Print menu on the operation panel in the same way as in step 2 of "5.1.4.1 Custom Confirmation Pattern".
  • Page 142 5 Troubleshooting VJ-1324 QUICK REFERENCE 4. Check the both ends and the center of the print result that printed with Adjust pattern, and select the number from 1 to 7 that is not out of alignment. • "6" is selected in the next printing sample.
  • Page 143 VJ-1324 QUICK REFERENCE 5 Troubleshooting 7. Press the [Enter] key on the operation panel. • The value is set in the "Pattern A: *" (* indicates a number from 1 to 7). • Press the [Enter] key to register the setting value for "Fine PatternA" to the printer.

  • Page 144: When Media Is Jammed

    5 Troubleshooting VJ-1324 QUICK REFERENCE When media is jammed When the set media is jammed, follow the procedure below to remove it. 1. Turn OFF the power of the printer. 3.3.2 Turning the power OFF 2. Open the front cover.
  • Page 145 VJ-1324 QUICK REFERENCE 5 Troubleshooting 3. Move the print head section from the top of the media to the right. NOTE NOTE • When the head height is set to Low, switch it to High before moving the Head. Change the setting back to Low after moving the Head.
  • Page 146 5 Troubleshooting VJ-1324 QUICK REFERENCE 5. Pull the media to your side, and cut the torn part with cutting tools such as a razor blade. Name Razor blade Roll media 6. Hold the both edges of the scroller to rewind the roll media by hands.

  • Page 147: Troubleshooting

    VJ-1324 QUICK REFERENCE 5 Troubleshooting Troubleshooting This section describes undisplayed malfunctions and failures of the printer, possible causes and countermeasures. 5.3.1 Problems in installation and introduction (1) Cannot perform the initial ink charge Possible cause Remedy Reference Is the front cover open or media loading lever Close the front cover, or lower the media 3.5 Loading...

  • Page 148: Cannot Print At All

    5 Troubleshooting VJ-1324 QUICK REFERENCE 5.3.2 Cannot print at all (1) Does not work at all after power activation Possible cause Remedy Reference Is the power cable connected to the plug? Connect the power cable. 3.2 Power cable connection Does the AC power supply provide the Connect the cable to another outlet.

  • Page 149: Media-Related Troubleshooting

    VJ-1324 QUICK REFERENCE 5 Troubleshooting (4) Cannot use the computer online using LAN Possible cause Remedy Reference Is the network interface cable connected Confirm the types of the cross and straight 3.6.3 Connecting correctly? cables, and connect the network interface a network interface cable correctly.
  • Page 150 5 Troubleshooting VJ-1324 QUICK REFERENCE (2) The media is crumpled during initialization NOTE NOTE • If the media is jammed or torn, remove it according to "5.2 When media is jammed". Possible cause Remedy Reference Are you using the recommended media? Use the recommended media.
  • Page 151 VJ-1324 QUICK REFERENCE 5 Troubleshooting (4) Media jams frequently occur NOTE NOTE • If media other than the recommended one is used, correct media feeding cannot be assured. Possible cause Remedy Reference Are you using the recommended media? Use the recommended media.

  • Page 152: Printing-Related Troubleshooting

    5 Troubleshooting VJ-1324 QUICK REFERENCE 5.3.4 Printing-related troubleshooting (1) Printing is partially stained or incomplete NOTE NOTE • Proper print quality may not be obtained with the media other than the recommended one. Possible cause Remedy Reference Does the media include moisture? Replace it with new media.
  • Page 153 VJ-1324 QUICK REFERENCE 5 Troubleshooting (3) Printing is blurred Possible cause Remedy Reference Are you using the recommended media? Use the recommended media. "4.2.1 Media type" in the Operation Manual Are you using the thick or thin media? Use the recommended media.
  • Page 154 5 Troubleshooting VJ-1324 QUICK REFERENCE (4) White or black lines appear on printed media Possible cause Remedy Reference Are you using the recommended media? Use the recommended media. "4.2.1 Media type" in the Operation Manual Is the scroller set correctly? Set the scroller correctly.
  • Page 155 VJ-1324 QUICK REFERENCE 5 Troubleshooting (6) Printing lines are duplicated or patchy Possible cause Remedy Reference Is the nozzle in good condition? Perform Head cleaning. 4.2.3 Head cleaning Is the head height set to High? Return the head height to "Low".

  • Page 156: Error Messages

    5 Troubleshooting VJ-1324 QUICK REFERENCE Error messages This section describes messages displayed during normal printer operation or when errors occur, and solutions to the messages. 5.4.1 Status messages This section describes messages displayed during printer normal operation. When the product is operating correctly, each operation status is displayed on the operation panel as below.
  • Page 157 Refer to "7.2.2 Message type error display and remedies" to "7.2.3 Error requiring restart" in the Operation Manual, and check the condition of the product and remedies. • The value of the Authorization Code may be displayed for the display of the option function. For details, contact your local MUTOH dealer. 5-43...

  • Page 158: Using Quick Reference And Operation Manual Cd

    1. Turn your PC ON. 2. Ensure that your PC boots up correctly, and insert the CD-ROM on which "QUICK REFERENCE & OPERATION MANUAL CD-ROM for VJ-1324" is written into the CD-ROM drive on your PC. • The browser runs automatically.

  • Page 159: Setting Permissions For Active Content

    VJ-1324 QUICK REFERENCE 5 Troubleshooting 3. Click on [Quick Reference] or [Operation Manual] in the following screen to open the manual to browse. • You will need Adobe Reader to view the PDF file. To install Adobe Reader, connect to the internet, and click the [Get Adobe Reader] icon at the bottom of the screen to download the latest Adobe Reader from Adobe's website.
  • Page 160 5 Troubleshooting VJ-1324 QUICK REFERENCE Since the HTML files of the Operation Manual uses active content, information bars including the following may appear and screens may not be displayed correctly when you use browsers like Internet Explorer to open the Operation Manual screen.
  • Page 161 VJ-1324 QUICK REFERENCE 5 Troubleshooting 4. Click the check box of "Allow active content from CDs to run on My Computer". NOTE NOTE • The check is off in the default setting and the security control function is valid. By checking the box, •...
  • Page 162 5 Troubleshooting VJ-1324 QUICK REFERENCE 5-48...
  • Page 163 VJ-1324 QUICK REFERENCE INDEX INDEX Symbol [<] key ..............2-5 Each Adjust Patterns ......... 5-27 [>] key ..............2-5 Earthed power socket .......... 3-6 [+] key ..............2-5 [Enter] key ............2-5 [–] key ..............2-5 Error lamp ............2-6 AC inlet ...............2-3 Feeding media ........... 3-32 Adj.
  • Page 164 INDEX VJ-1324 QUICK REFERENCE Maintenance ......... 4-23 4-29 Rear section ............2-3 Maintenance cover ..........2-3 Replacing consumable components ....4-2 Media cut groove ........2-3 3-35 Replacing Cutter ..........4-7 Media feed slot ........... 2-3 Replacing ink cartridges ........4-2 Media guide ..........2-2 Media loading lever ..........

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