MUTOH VJ-1304 Quick Reference
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MUTOH VJ-1304 Quick Reference

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Summary of Contents for MUTOH VJ-1304

  • Page 3: Important Notice

    • The product and the contents of this publication may be changed without prior notification. • MUTOH INDUSTRIES LTD. has made the best efforts to keep this publication free from error, but if you find any uncertainties or misprints, please call us or the shop where you bought this equipment.

  • Page 4: Warranty Limitations

    VJ-1304 QUICK REFERENCE Warranty Limitations 1. MUTOH INDUSTRIES LTD. warrants part repair or replacement as a sole measure only if a failure is found in the system or in the materials and workmanship of the product the seller produced. However, if the cause of failure is uncertain, decide the action after due mutual consultation.

  • Page 5: Safety Instructions

    Provides information regarding preparation before using the product, directions for daily use, and useful functions. Purpose and Target Readers This manual explains preparations before use and operation procedures for MUTOH Full Color Ink Jet Printer VJ-1304. This manual is prepared for the owners and operators of this printer.
  • Page 6 About this Manual VJ-1304 QUICK REFERENCE Manual Notation This section explains general cautions that must be followed in order to use this printer safely. Warning Meaning WARNING Used for dangerous situations where death or serious injury may be caused. Used for dangerous situations that may cause slight or medium injury, or when all or parts of CAUTION products are damaged.

  • Page 7: Table Of Contents

    VJ-1304 QUICK REFERENCE General Table Of Contents GENERAL TABLE OF CONTENTS Safety instructions Types and meanings of warnings ....... 1-2 Important safety instructions.
  • Page 8 VJ-1304 QUICK REFERENCE General Table Of Contents Operating from the operation panel ......3-23 3.7.1...
  • Page 9 VJ-1304 QUICK REFERENCE 1 Safety instructions Safety instructions This chapter explains the installation of this printer, warning terms that operators need to know, caution items and warning labels on the printer main unit. WARNING • When installing and operating this printer, be sure to follow the directions and warnings in this book.

  • Page 10: Types And Meanings Of Warnings

    1 Safety instructions VJ-1304 QUICK REFERENCE Types and meanings of warnings There are three steps of classification according to the degree of risk or accident for the warnings in the Operation Manual and warning labels attached to the printer itself.

  • Page 11: Important Safety Instructions

    VJ-1304 QUICK REFERENCE 1 Safety instructions Important safety instructions This section explains general cautions that must be followed in order to use this printer safely. WARNING Do not install this printer in the following places. It may cause an injury if the printer falls down.
  • Page 12 1 Safety instructions VJ-1304 QUICK REFERENCE Take power for the printer directly from the power socket (AC 100 V to 120 V or AC 220 V to 240 V). Do not use multiple plugs on the same socket. This could generate heat and might cause fire.
  • Page 13 VJ-1304 QUICK REFERENCE 1 Safety instructions Do not slant the printer, prop it against a wall or turn it upside down. There is a possibility that ink inside the printer may leak. Moreover, normal operation after shifting (to these positions) cannot be guaranteed.

  • Page 14: Warning Labels

    • Use cloth, water and neutral detergent for removing dirt from the warning label. Avoid either organic solvents or gasoline. • It is necessary to replace the labels if they are damaged, lost or illegible. If the warning labels have to be replaced, contact your local MUTOH dealer.

  • Page 15: Location And Type Of Warning Labels

    VJ-1304 QUICK REFERENCE 1 Safety instructions 1.3.2 Location and type of warning labels Pasting locations of the warning labels are shown in the following figure. Types of warning labels...

  • Page 16: Operation Procedure Labels

    • Use cloth, water and neutral detergent for removing dirt from the operation procedure label. Avoid either organic solvents or gasoline. • It is necessary to replace the label if it is damaged, lost or illegible. If the warning labels have to be replaced, contact your local MUTOH dealer.

  • Page 17: Location And Type Of Operation Procedure Labels

    VJ-1304 QUICK REFERENCE 1 Safety instructions 1.4.2 Location and type of operation procedure labels The pasting location of the operation procedure label is shown in the following figure. Types of operation procedure labels Reference 3.5.2 Setting roll media 4.1.1 Replacing ink...
  • Page 18 1 Safety instructions VJ-1304 QUICK REFERENCE 1-10...

  • Page 19: Product Overview

    VJ-1304 QUICK REFERENCE 2 Product overview Product overview This chapter explains the features of the printer along with the names and functions of each part. Names of parts and functions ....2-2 2.1.1...

  • Page 20: Names Of Parts And Functions

    2 Product overview VJ-1304 QUICK REFERENCE Names of parts and functions This section explains the names and functions of each part. 2.1.1 Front section Name Function Media loading lever Used for fixing or releasing media. Operation panel Operation condition setting, printer display and various function settings are performed.

  • Page 21: Rear Section

    VJ-1304 QUICK REFERENCE 2 Product overview Name Function Pressurizing rollers Installed inside of the front cover. Press and hold the media when printing. Platen Installed inside of the front cover. The heater (platen heater) to dry ink is installed. 2.1.2...

  • Page 22: Operation Panel

    2 Product overview VJ-1304 QUICK REFERENCE 2.1.3 Operation panel Used for setting operation conditions, display of printer status and various functions. Names of each operation key and status display along with the functions are explained. • Refer to the following for details regarding the operation method of the operation panel.
  • Page 23 VJ-1304 QUICK REFERENCE 2 Product overview Name Normal Setup menu display [Enter] key Restarts printing during printing. • The menu to set is selected and it shifts to the next hierarchy. • The setting is determined and saved. [Cleaning] key Press and hold this key for two seconds or —...
  • Page 24 • When an error requiring a restart (fatal malfunction for the printer operation) occurs, all lamps blink with an alarm. "7.2.5 Error requiring restart" in the Operation Manual If the error persists even when the malfunction is fixed, contact your local MUTOH dealer.

  • Page 25: Printer Status

    VJ-1304 QUICK REFERENCE 2 Product overview Printer status This section explains printer status. 2.2.1 Normal Printing is possible when media is loaded. The various functions for printing can be performed on the operation panel. 2.2.2 Setup menu display Various settings regarding printing can be made from the operation panel.
  • Page 26 2 Product overview VJ-1304 QUICK REFERENCE Normal [Cancel] key [Menu] key Leave the printer as it is for 3 minutes Setup Menu Display NOTE NOTE • For details on Status message, refer to "5.4.1 Status messages".

  • Page 27: Basic Usage

    VJ-1304 QUICK REFERENCE 3 Basic usage Basic usage This chapter explains how to handle this printer. Print flow chart ......3-2 Power cable connection .

  • Page 28: Print Flow Chart

    3 Basic usage VJ-1304 QUICK REFERENCE Print flow chart The following flow chart illustrates the procedure for drawing with the printer. Refer to each section as required. 1. Connect the power cable. 3.2 Power cable connection ↓ 2. Set an ink cartridge.

  • Page 29: Power Cable Connection

    • Do not route the power cable near heating appliances. NOTE NOTE • Contact your local MUTOH dealer in case of power cable damage. Follow the procedure below to install the power cable. 1. Make sure that the printer is turned OFF.
  • Page 30 3 Basic usage VJ-1304 QUICK REFERENCE 2. Connect the power cable to the AC inlet on the back of the printer. Name AC inlet Power cable 3. Insert the power cable plug firmly in the socket. WARNING • Do not take out or insert the power plug with a wet hand.
  • Page 31 VJ-1304 QUICK REFERENCE 3 Basic usage CAUTION • Pay attention to the following points when handling the power supply plug. Any mishandling of the power cable could cause a fire. • Make sure that no foreign substances such as dust etc. are stuck to the power plug.

  • Page 32: Turning The Power On/Off

    3 Basic usage VJ-1304 QUICK REFERENCE Turning the power ON/OFF This section explains how to turn the printer ON/OFF. 3.3.1 Turning the power ON Follow the procedure below to turn the power ON. 1. Press the [Power] key on the operation panel to turn ON the printer.
  • Page 33 VJ-1304 QUICK REFERENCE 3 Basic usage NOTE NOTE • If the High lamp on the operation panel lights up in green, the head height is set to High. Return the head height to Low before turning the power OFF. "4.2.5.2 When returning the print head to the original position" in the Operation Manual 2.
  • Page 34 3 Basic usage VJ-1304 QUICK REFERENCE NOTE NOTE • If there is a problem during turning OFF operation, a message is displayed on the operation panel and the printer may stop operating. If operation stops, refer to "5.3 Troubleshooting" and deal with the problem.

  • Page 35: Installing Ink Cartridges

    VJ-1304 QUICK REFERENCE 3 Basic usage Installing ink cartridges This section describes the replacement time and steps of ink cartridges. CAUTION • When handling ink cartridges, pay attention so that ink does not get into your eyes or stick to your skin.
  • Page 36 3 Basic usage VJ-1304 QUICK REFERENCE Follow the procedure below to install the ink cartridge. 1. Turn the unit ON. • The printer starts the initializing operation. • After the initial operation is complete, "Insert CleaningCart." is displayed on the operation panel.
  • Page 37 VJ-1304 QUICK REFERENCE 3 Basic usage 5. After the Head washing is complete, take out the ink cartridge from the bag and shake it gently two to three times. • Slots for ink cartridges are specified depending on the colors of the ink cartridge.
  • Page 38 If there is no improvement in the print result even after refill a small amount of ink, leave the printer unused for an hour or more. Then, refill a small amount of ink again and check the print result. If there is still no improvement, contact your local MUTOH dealer. 3-12...

  • Page 39: Setting Media

    VJ-1304 QUICK REFERENCE 3 Basic usage Setting media This section explains how to set media and settings for each media type. NOTE NOTE • Refer to the following for details about handling media. "4.2 Media" in the Operation Manual • Refer to the following for types and details of recommended media.
  • Page 40 3 Basic usage VJ-1304 QUICK REFERENCE 2. Push the roll media until its core hits the right edge of the fixed flange. Name Fixed flange Roll media 3. Attach the movable flange firmly to the roll media core. Name Movable flange...

  • Page 41: Setting Roll Media

    VJ-1304 QUICK REFERENCE 3 Basic usage 4. Set the scroller to the scroller receiver facing the fixed flange to the side of the ink cartridge slot. Name Scroller Fixed flange Ink cartridge slots Scroller receiver 3.5.2 Setting roll media This section explains how to set roll media.
  • Page 42 3 Basic usage VJ-1304 QUICK REFERENCE • "Media End" is displayed on the operation panel. 2. Push the media loading lever to the back. • "Lever Up" is displayed on the operation panel. Name Media loading lever 3. Set the roll media to the media feed slot.
  • Page 43 VJ-1304 QUICK REFERENCE 3 Basic usage 4. Open the front cover, and pull out the roll media. Name Front cover Roll media 5. Holding the front edge of the roll media, roll it back using the scroller to remove a bend and slant.
  • Page 44 3 Basic usage VJ-1304 QUICK REFERENCE 6. Pull the media loading lever forward. Name Media loading lever NOTE NOTE • When loading the new roll media, cut the front edge of the media if it is not straight. 3.7.3 Cutting media 7.
  • Page 45 VJ-1304 QUICK REFERENCE 3 Basic usage 8. Press the [+] key or [–] key to select the type of the loaded media. 9. Press the [Enter] key on the operation panel. • The media type is set. • "Media Initial" is displayed on the operation panel and media initial operation starts.
  • Page 46 3 Basic usage VJ-1304 QUICK REFERENCE 10. Wind the roll media around the scroller to remove slack. Name Roll media Scroller • This completes media loading. 3-20...

  • Page 47: Connecting The Printer To Pc

    VJ-1304 QUICK REFERENCE 3 Basic usage Connecting the printer to PC This section explains how to connect the printer and a PC. 3.6.1 System requirements The following are the system requirements for this printer and software server RIP (optional). Operating system...
  • Page 48 3 Basic usage VJ-1304 QUICK REFERENCE 2. Insert the connector of the network interface cable into the network interface connector located in the back of the printer. Name Network interface cable Network interface cable connector 3. Fix the network interface cable to the cable clamp.

  • Page 49: Operating From The Operation Panel

    VJ-1304 QUICK REFERENCE 3 Basic usage Operating from the operation panel This section explains various functions that can be operated from the operation panel. • For names and functions of each key, refer to "2.1.3 Operation panel". 3.7.1 Feeding media You can feed roll media at a position that you want.

  • Page 50: Stopping Printing Operation

    3 Basic usage VJ-1304 QUICK REFERENCE 3.7.2 Stopping printing operation If you want to stop printing for some reasons, operate as follows. 1. Press the [Cancel] key on the operation panel. • The printer operates as follows. Printer status Operation with the [Cancel] key pressed During printing Terminates printing and deletes the remaining data in the printer.

  • Page 51: When The Media Cut Menu Is Set To "Manual

    VJ-1304 QUICK REFERENCE 3 Basic usage 3.7.3.1 When the Media Cut menu is set to "Manual" Follow the procedure below to cut roll media. • For details of Media Cut menu, refer to the following manuals. "5.1.10 Media Cut menu" in the Operation Manual 1.

  • Page 52: When The Media Cut Menu Is Set To "Off

    3 Basic usage VJ-1304 QUICK REFERENCE 3.7.3.2 When the Media Cut menu is set to "Off" Follow the procedure below to cut roll media. • For details of Media Cut menu, refer to the following manuals. "5.1.10 Media Cut menu" in the Operation Manual 1.

  • Page 53: Changing And Confirming Settings While Printing

    VJ-1304 QUICK REFERENCE 3 Basic usage NOTE NOTE • When loading the new roll media, cut the front edge of the media if it is not straight. 3.7.4 Changing and confirming settings while printing While the printer is operating, you can change or confirm settings for the Panel setup menu.

  • Page 54: Settings That Can Be Changed Or Confirmed While Printing

    3 Basic usage VJ-1304 QUICK REFERENCE 3.7.4.2 Settings that can be changed or confirmed while printing NOTE NOTE • The Print start menu is displayed only when the printer is warming up. • When you change a setting during operation, be sure to select "Backup" to save the setting that you changed.
  • Page 55 VJ-1304 QUICK REFERENCE 3 Basic usage 2. Press the [–] key on the operation panel. • The printer pauses printing. • "PrintRestart -> ENTER" is displayed on the operation panel. 3. To restart printing, press the [Enter] key on the operation panel.

  • Page 56: Menu Setups On The Operation Panel

    3 Basic usage VJ-1304 QUICK REFERENCE Menu setups on the operation panel 3.8.1 Menu setup procedure Follow the procedure below to configure each setup menu. 1. Confirm that the operation panel is Normal. 2. Press the [Menu] key on the operation panel.
  • Page 57 VJ-1304 QUICK REFERENCE 3 Basic usage 4. The setting in the blinking part on the LCD monitor of the operation panel can be changed. Press the [+] key or [–] key to change the setting. 5. To save the changed setting, press the [Enter] key on the operation panel.

  • Page 58: Panel Setup Menu Overview

    3 Basic usage VJ-1304 QUICK REFERENCE • The previous setup menu is displayed. • When the main menu is displayed, the screen turns to Normal. 3.8.2 Panel setup menu overview This sub-section explains the Panel setup menu of the printer.

  • Page 59: Daily Maintenance

    VJ-1304 QUICK REFERENCE 4 Daily maintenance Daily maintenance This chapter explains daily maintenance. Replacing consumable components... . 4-2 4.1.1 Replacing ink cartridges ......4-2 Cleaning the printer .

  • Page 60: Replacing Consumable Components

    4 Daily maintenance VJ-1304 QUICK REFERENCE Replacing consumable components This sub-section describes when to replace the ink cartridges. 4.1.1 Replacing ink cartridges This sub-section describes when to replace the ink cartridges. (1) Replacement time a. When "[****] InkNearEnd" is displayed on the operation panel •...
  • Page 61 VJ-1304 QUICK REFERENCE 4 Daily maintenance (2) Type Our genuine ink cartridges that are compatible with the printer are as follows. Description Model No. Ink cartridge K (Black: 220 ml) VJ-MSINK3-BK220 Ink cartridge C (Cyan: 220 ml) VJ-MSINK3-CY220 Ink cartridge M (Magenta: 220 ml)
  • Page 62 4 Daily maintenance VJ-1304 QUICK REFERENCE NOTE NOTE • Do not give ink cartridges strong shakes. Doing so may cause ink leakage. • Do not disassemble ink cartridges. A disassembled ink cartridge cannot be used. • When an ink cartridge is moved from a cold place to warm place, keep the ink cartridge for three hours or more in the new printing environment before printing.
  • Page 63 VJ-1304 QUICK REFERENCE 4 Daily maintenance 3. Take out the new ink cartridge from the bag. NOTE NOTE • Open the bag just before attaching the ink cartridge to the cartridge slot. Leaving the ink cartridge with the bag open for a long time may result in abnormal printing.

  • Page 64: Cleaning The Printer

    It could lead to an electric shock or fire. Immediately turn OFF the power switch, disconnect the power plug from the electric socket, and contact your local MUTOH dealer. CAUTION • When cleaning the printer, be sure to turn OFF the power and disconnect the power plug.

  • Page 65: Cleaning The Outer Case

    VJ-1304 QUICK REFERENCE 4 Daily maintenance 4.2.1 Cleaning the outer case This sub-section describes how to clean the outer case. Wipe out dust and dirt attached to the outer case by using a soft cloth.

  • Page 66: Cleaning The Inside Of The Printer

    4 Daily maintenance VJ-1304 QUICK REFERENCE 4.2.2 Cleaning the inside of the printer This sub-section describes how to clean the inside of the printer. Follow the procedure below. 1. Open the front cover. Name Front cover 2. Remove paper powder and dust attached to the pressurizing rollers using a soft brush.
  • Page 67 VJ-1304 QUICK REFERENCE 4 Daily maintenance 3. Apply a damp and tightly squeezed soft cloth to wipe out paper powder and ink attached to the platen and media guide. Name Platen Media guide 4. Apply a damp and tightly squeezed soft cloth to wipe off the dirt of the unpainted (silver color) area in the center of the grid roller.

  • Page 68: Head Cleaning

    4 Daily maintenance VJ-1304 QUICK REFERENCE 4.2.3 Head cleaning If printed data is blurred or lacks part of it, clean the print head surface and nozzle (Head cleaning). Follow the procedure below to perform Head cleaning. NOTE NOTE • When not using the printer for a long period (one week or more), perform Head cleaning once a week.

  • Page 69: Cleaning The Cleaning Wiper

    VJ-1304 QUICK REFERENCE 4 Daily maintenance NOTE NOTE • If blurs or lacking parts in printed media do not disappear with one time of Head cleaning, perform Strong cleaning. • If blurs or lacking parts in printed media do not disappear with several times of Head cleaning, refer to "5 Troubleshooting", and take appropriate measures.
  • Page 70 4 Daily maintenance VJ-1304 QUICK REFERENCE • The operation panel shifts to the Setup menu display. b. Press the [>] key on the operation panel. • "Set1: MediaType" is displayed on the operation panel. c. Press the [+] key or [–] key to select "Set20: CR Maintenance".
  • Page 71 VJ-1304 QUICK REFERENCE 4 Daily maintenance 3. Press the [Enter] key on the operation panel. • Maintenance starts. • The print head moves to center. • "CR Maintenance: End" is displayed on the operation panel. 4. Open the front cover.
  • Page 72 4 Daily maintenance VJ-1304 QUICK REFERENCE 5. Use the poly-knit wiper to remove the ink and dust on the cleaning wiper. a. Cleaning wiper front side: Remove the ink and dust to right and left. Name Cleaning wiper Poly-knit wiper Head cap unit b.
  • Page 73 VJ-1304 QUICK REFERENCE 4 Daily maintenance 6. Close the front cover. Name Front cover 7. Press the [Enter] key on the operation panel. • The print head returns to its original position. • "CR Mainte.: Start" is displayed on the operation panel.
  • Page 74 4 Daily maintenance VJ-1304 QUICK REFERENCE • The printer enters Normal. • Cleaning of the cleaning wiper is complete. 4-16...

  • Page 75: Disposal Of Waste Fluids

    VJ-1304 QUICK REFERENCE 4 Daily maintenance Disposal of waste fluids The schedule and method for disposal of waste fluid is described below. (1) Disposal period Dispose of waste fluids in the following cases: a. When the waste fluid tank is more than half full.
  • Page 76 4 Daily maintenance VJ-1304 QUICK REFERENCE 3. Open the waste fluid valve, and transfer the waste fluid to the container. NOTE NOTE • When transferring the waste fluid to the empty container, the waste fluid may splash. When transferring the waste fluid to the empty container, put the container close the waste fluid valve.
  • Page 77 VJ-1304 QUICK REFERENCE 4 Daily maintenance 6. Dispose of the waste fluid as an industrial waste product. • Disposal of waste fluids is completed. 4-19...
  • Page 78 4 Daily maintenance VJ-1304 QUICK REFERENCE 4-20...

  • Page 79: Troubleshooting

    5 Troubleshooting Troubleshooting This chapter describes possible troubles during the use of this product and countermeasures. If an error not included in any items of this section occurs, contact your local MUTOH dealer. NOTE NOTE • If you want to receive product warranty, prepare the warranty certificate.

  • Page 80: When You Cannot Generate Graphics In The Way You Want

    5 Troubleshooting VJ-1304 QUICK REFERENCE When you cannot generate graphics in the way you want This section explains how to restore printing results that are blurred or have gaps and how to adjust print quality. 5.1.1 Perform Head cleaning If the nozzle check result indicates that the checked points are blurred or missing, clean the print head.

  • Page 81: Adjust The Print Head

    VJ-1304 QUICK REFERENCE 5 Troubleshooting 5.1.2 Adjust the print head Follow the procedure below to adjust print quality. NOTE NOTE • This printer was adjusted at factory shipment so that it obtains the optimum print quality. Adjust the quality if the print quality changes after the installation environment or the media is changed.
  • Page 82 5 Troubleshooting VJ-1304 QUICK REFERENCE c. Press the [Enter] key on the operation panel. • "Media: Type 1" is displayed on the operation panel. d. Press the [+] key or [–] key on the operation panel to select the media type to use.
  • Page 83 VJ-1304 QUICK REFERENCE 5 Troubleshooting f. Press the [Enter] key on the operation panel. • "Mode: Graphics 2 – > " is displayed on the operation panel. • The display shifts to the Printing mode menu. "5.1.1.1.1 Print mode menu" in the Operation Manual 4.
  • Page 84 5 Troubleshooting VJ-1304 QUICK REFERENCE 5. Display the Adjust Print menu on the operation panel. a. Press the [Menu] key on the operation panel. • "Menu 1: Setup>" is displayed on the operation panel. • The operation panel shifts to the Setup menu display.
  • Page 85 VJ-1304 QUICK REFERENCE 5 Troubleshooting 6. Press the [Enter] key on the operation panel. • A confirmation pattern for quality adjustment is printed. • After the confirmation pattern is printed, the operation panel shifts to Normal. 7. Confirm that the confirmation pattern printing result is as follows.
  • Page 86 5 Troubleshooting VJ-1304 QUICK REFERENCE 8. Register a set value for Bi-D Quality (two-way printing/quality priority mode). a. Display the Adjust Print menu on the operation panel in the same way as in step 5. b. Press the [+] key or [–] key on the operation panel to select "Adj.5: Bi-D Quality".
  • Page 87 VJ-1304 QUICK REFERENCE 5 Troubleshooting e. Press the [+] key or [–] key to enter the number that you selected in step d. f. Press the [Enter] key on the operation panel. • The set value for Bi-D Quality is registered.

  • Page 88: When Media Is Jammed

    5 Troubleshooting VJ-1304 QUICK REFERENCE When media is jammed When the set media is jammed, follow the procedure below to remove it. 1. Turn OFF the power of the printer. 3.3.2 Turning the power OFF 2. Open the front cover.
  • Page 89 VJ-1304 QUICK REFERENCE 5 Troubleshooting 4. Push the media loading lever to the back. Name Media loading lever 5. Pull the media to your side, and cut the torn part with cutting tools such as a razor blade. Name Razor blade...
  • Page 90 5 Troubleshooting VJ-1304 QUICK REFERENCE 6. Lift both ends of the scroller, and manually rewind the roll media. Name Roll media Scroller 7. If paper dust or pieces of paper remain inside the printer, remove them. 5-12...

  • Page 91: Troubleshooting

    VJ-1304 QUICK REFERENCE 5 Troubleshooting Troubleshooting This section describes undisplayed malfunctions and failures of the printer, possible causes and countermeasures. 5.3.1 Problems in installation and introduction (1) Cannot perform ink replenishment Possible cause Remedy Reference Is the front cover open or media loading lever Close the front cover, or lower the media 3.5 Setting...

  • Page 92: Media-Related Troubleshooting

    5 Troubleshooting VJ-1304 QUICK REFERENCE Possible cause Remedy Reference Is the media loaded at an angle? Load the media straight. 3.5 Setting media Is the ink cartridge inserted? Insert the ink cartridge. 3.4 Installing ink cartridges Are you using the recommended media? Use the recommended media.
  • Page 93 VJ-1304 QUICK REFERENCE 5 Troubleshooting Possible cause Remedy Reference Are you using the recommended media? Use the recommended media. "4.2.1 Media type" in the Operation Manual Is the loading position of the media correct? Set the media correctly. 3.5.2 Setting roll...
  • Page 94 5 Troubleshooting VJ-1304 QUICK REFERENCE Possible cause Remedy Reference Are you using folded, torn or rolled media? Replace the media. "4.2.2 Cautions on handling media" in the Operation Manual (3) The wrong media size is set during initialization Possible cause...

  • Page 95: Printing-Related Troubleshooting

    VJ-1304 QUICK REFERENCE 5 Troubleshooting (5) The media veers during printing Possible cause Remedy Reference Are you using the recommended media? Use the recommended media. "4.2.1 Media type" in the Operation Manual Is the loading position of the media correct? Set the media correctly.
  • Page 96 5 Troubleshooting VJ-1304 QUICK REFERENCE (3) Printing is blurred Possible cause Remedy Reference Are you using the recommended media? Use the recommended media. "4.2.1 Media type" in the Operation Manual Are you using the thick or thin media? Use the recommended media.
  • Page 97 VJ-1304 QUICK REFERENCE 5 Troubleshooting (5) Printing lines are not straight Possible cause Remedy Reference Is the ink cartridge within the validity period? Use a new ink cartridge. 4.1.1 Replacing ink cartridges Are you using the recommended media? Use the recommended media.

  • Page 98: Error Messages

    5 Troubleshooting VJ-1304 QUICK REFERENCE Error messages This section describes messages displayed during normal printer operation or when errors occur, and solutions to the messages. 5.4.1 Status messages This section describes messages displayed during printer normal operation. When the product is operating correctly, each operation status is displayed on the operation panel as below.
  • Page 99 Refer to "7.2.2 Error message display and remedies to 7.2.5 Error requiring restart" in the Operation Manual, and check the condition of the product and remedies. • The value of the Authorization Code may be displayed for the display of the option function. For details, contact your local MUTOH dealer. 5-21...

  • Page 100: Using Operation Manual Cd

    5 Troubleshooting VJ-1304 QUICK REFERENCE Using Operation Manual CD This section explains how to use the included Operation Manual CD. The Operation Manual of the product is included in the CD-ROM. The Operation Manual of the product is created in the HTML format and can be viewed using Internet Explorer etc.

  • Page 101: Viewing The Operation Manual

    1. Turn your PC ON. 2. Ensure that your PC boots up correctly, and insert the CD-ROM on which "OPERATION MANUAL CD-ROM for VJ-1304" is written into the CD-ROM drive on your PC. • The browser runs and the next window is displayed.

  • Page 102: Setting Permissions For Active Content

    5 Troubleshooting VJ-1304 QUICK REFERENCE 3. Click the desired language name to display. • The Operation Manual screen appears. • The following window is the example when "English" is selected. • For details about how the Operation Manual works, refer to the Operation Manual help.
  • Page 103 VJ-1304 QUICK REFERENCE 5 Troubleshooting • The screen below is a display example when the operation system of the PC is Windows XP. Follow the procedure below to display active content so that the Operation Manual is displayed correctly. When allowing active content by clicking the information bar.
  • Page 104 5 Troubleshooting VJ-1304 QUICK REFERENCE 3. Click "Internet options". 4. Click "Advanced setup". • The following screen appears. 5. Click the check box of "Allow active content from CDs to run on My Computer". NOTE NOTE • The check is off in the default setting and the security control function is valid.
  • Page 105 VJ-1304 QUICK REFERENCE INDEX INDEX [Forward↓] key ........... 2-5 ＜ A ＞ Front cover ............2-2 [<] key ..............2-5 Front section ............2-2 [>] key ..............2-5 [+] key ..............2-5 ＜ G ＞ [–] key ..............2-5 AC inlet ...............2-3 Grid roller ............4-9 Adjust Print menu ..........5-6...
  • Page 106 INDEX VJ-1304 QUICK REFERENCE Normal ..............2-7 while printing ............ 3-28 Normal lamp ............2-6 Setup menu display ..........2-7 [Nozzle Check] key ..........2-5 Stand ..............2-2 Status messages ..........5-20 Stopping printing operation ......3-24 ＜ O ＞ Strong lamp ............2-6 submenu ............
  • Page 107 VJ-1304 QUICK REFERENCE Setup menu diagram Setup menu diagram For details of the Setup menu configuration diagram, refer to the followings. NOTE NOTE • For details of each setup item, refer to followings: • Setup menu diagram (Ready to Print): "5 Panel setup menu"...
  • Page 108 Setup menu diagram VJ-1304 QUICK REFERENCE Setup menu diagram (Ready to Print) (1/3) Setup MediaType To Setup menu diagram (Ready to Print)(2/3) Effect None 1 None 2 Wave 1 Wave 2 Fuzz 1 Fuzz 2 <Fine&Wave 1> Fine&Wave 2 Fine&Wave 3 Fine&Wave 4...
  • Page 109 VJ-1304 QUICK REFERENCE Setup menu diagram Setup menu diagram (Ready to Print) (2/3) To Setup menu diagram (Ready to Print)(2/3) <Type 1> to Type 30 Print Mode Quality 1 Quality 2 Quality 3 Quality 4 Graphics 1 <Graphics 2> Banner 1...
  • Page 110 Setup menu diagram VJ-1304 QUICK REFERENCE Setup menu diagram (Ready to Print) (3/3) To Setup menu diagram (Ready to Print)(3/3) Test Print Nozzle Check Mode Print Set List ALL Set List Palette Adjust Print Confirm Bi-D Quality Bi-D Normal Cleaning...
  • Page 111 VJ-1304 QUICK REFERENCE Setup menu diagram Setup menu diagram (Receiving / Converting / Printing) PrintStart Temperature Pre Heater Platen Heater After Heater Pre Heater Off/30 to 50 Platen Heater Off/30 to 50 After Heater Off/30 to 50 PF Micro Adj.
  • Page 112 Setup menu diagram VJ-1304 QUICK REFERENCE...

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