Cisco Small Business Pro SPA9000 Administration Manual page 148

Configuring the Auto Attendant
Writing an Auto Attendant Script
SPA9000 Voice System Administration Guide
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Instruction Description
match Upon a match between the user
input and the dial plan, the Auto
Attendant transfers to the
corresponding <case> and execute
the corresponding audio and/or
action instructions. If the Auto
Attendant cannot find a match in
any of the <case> statements, it
performs the <default> case.
goto The Auto Attendant transfers the
caller from one <form> to the other
<form>. All <form>s are identified
by the attribute "id". The value in the
id attribute must be unique;
otherwise, the Auto Attendant
selects the last valid <form> as the
transfer-to target.
xfer The Auto Attendant performs a
blind transfer of the caller to the
target, and then it ends processing
"target = $input" is equivalent to the
input value already passed by the
dialplan. There is no significance to
the name attribute.
exit When this action is reached, the
Auto Attendant stops, and the call
ends
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Syntax and Example(s)
<match >
<case input= "x"/>
<!--audio instruction
(optional) -->
<!--action instruction
(optional) -->
</case>
<case input= "#"/>
<!—audio instruction
(optional) -->
<!--action instruction
(optional) -->
</case>
<default>
<!—audio instruction
(optional) -->
<!--action instruction
(optional) -->
</default>
</match>
<goto link= "daytime">
"daytime" is the id of a
<form> entry.
Example: <form id="daytime"
type="menu">
<xfer name= "Technical
Support" target= "5000"/>
<exit>
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