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A
A-1 Troubleshooting
Appendix A:
Troubleshooting
After this Setup screen
Enable AppleTalk
(Network Setup>Protocol
Setup>AppleTalk Setup)
Protocol Setup or Service
Setup (Network Setup)
This chapter provides troubleshooting tips.
Troubleshooting the ColorPASS
Startup diagnostics are described in the Installation and Service Guide for service
technicians. Contact your authorized service/support center if you see any startup error
messages on Command WorkStation or if the ColorPASS does not reach the Idle state.
Troubleshooting during Setup from the Control Panel
The following section explains some error and alert messages you may see during Setup
that may not be self-explanatory.
Network Setup messages
This message
No AppleTalk zone found.
You must first enable
a network port.
Means
The Ethernet network cable is not attached to the
connector on the ColorPASS, or the network cable is not
plugged into the hub or network. If your AppleTalk
network has zones, and you want to specify a zone for the
ColorPASS, you must connect the network cable to the
ColorPASS before performing AppleTalk Setup.
Could also mean the AppleTalk network does not have
zones. Zones are not required for printing to the
ColorPASS. Press OK to continue.
Enable at least one network port (Ethernet) in Port Setup
before beginning Protocol Setup or Service Setup.
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