Ricoh MP 401 spf User Manual
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Ricoh MP 401 spf User Manual

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Table of Contents

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See also: Service Manual
User Guide
What You Can Do with This Machine
Getting Started
Copy
Fax
Print
Scan
Document Server
Web Image Monitor
Adding Paper and Toner
Troubleshooting
Appendix
For information not in this manual, refer to
the HTML/PDF files on the supplied
CD-ROM.
For safe and correct use, be sure to read the Safety Information in
"Read This First" before using the machine.

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Summary of Contents for Ricoh MP 401 spf

  • Page 1 User Guide What You Can Do with This Machine Getting Started Copy Print Scan Document Server Web Image Monitor Adding Paper and Toner Troubleshooting Appendix For information not in this manual, refer to the HTML/PDF files on the supplied CD-ROM. For safe and correct use, be sure to read the Safety Information in "Read This First"...

  • Page 3: Table Of Contents

    TABLE OF CONTENTS How to Read the Manuals..........................6 Symbols Used in the Manuals........................6 Model-Specific Information..........................7 Names of Major Features..........................8 1. What You Can Do with This Machine Saving Paper...............................9 Converting Documents to Electronic Formats Easily..................10 Registering Destinations........................... 11 Operating the Machine More Effectively......................
  • Page 4 When the Authentication Screen Is Displayed....................48 User Code Authentication Using the Control Panel.................. 48 Logging In Using the Control Panel......................48 Logging Out Using the Control Panel......................49 Placing Originals..............................50 Placing Originals on the Exposure Glass....................50 Placing Originals in the Auto Document Feeder..................50 3.
  • Page 5 Canceling a Transmission After the Original Is Scanned (While a Transmission Is in Progress)...83 Canceling a Transmission After the Original Is Scanned (Before a Transmission Is Started)....83 Sending at a Specific Time (Send Later)......................85 Storing a Document............................86 Sending Stored Documents.........................87 Printing the Journal Manually..........................89 5.
  • Page 6 Specifying Send Settings..........................117 Specifying a File Type........................... 118 7. Document Server Storing Data..............................119 Printing Stored Documents..........................121 8. Web Image Monitor Displaying Top Page............................. 123 Viewing Received Fax Documents Using Web Image Monitor..............125 9. Adding Paper and Toner Loading Paper into Paper Trays........................127 Loading Paper into the Bypass Tray......................131 Printing from the Bypass Tray Using the Printer Function................133 Loading Orientation-fixed Paper or Two-sided Paper................
  • Page 7 INDEX ................................217...

  • Page 8: How To Read The Manuals

    How to Read the Manuals Symbols Used in the Manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

  • Page 9: Model-Specific Information

    Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label. CXC467 The following information is region-specific.

  • Page 10: Names Of Major Features

    Names of Major Features In this manual, major features of the machine are referred to as follows: • Auto Document Feeder...

  • Page 11: What You Can Do With This Machine

    1. What You Can Do with This Machine You can search for a description by what you want to do. Saving Paper BRL059S Printing multi-page documents on both sides of sheets (Duplex Copy) See "Duplex Copying", Copy/ Document Server Printing multi-page documents and received faxes on a single sheet (Combine (Copier/Fax)) See "Combined Copying", Copy/ Document Server See "Combine Two Originals", Fax Printing received faxes on both sides of sheets (2 Sided Print)

  • Page 12: Converting Documents To Electronic Formats Easily

    1. What You Can Do with This Machine Converting Documents to Electronic Formats Easily BQX138S Sending scan files See "Basic Procedure for Sending Scan Files by E-mail", Scan Sending the URL of the folder in which scan files are stored See "Sending a URL by E-mail", Scan Storing scan files in a shared folder See "Basic Procedure for Using Scan to Folder", Scan...

  • Page 13: Registering Destinations

    Registering Destinations Registering Destinations BRL060S Using the control panel to register destinations in the Address Book See "Registering Entered Destinations to the Address Book", Fax See "Registering a destination in the address book manually", Scan Using Web Image Monitor to register destinations from a computer See "Registering Internet Fax Destination Information Using Web Image Monitor", Fax Downloading destinations registered in the machine to the LAN-Fax driver destination list See "Using the machine's Address Book as the LAN-Fax destination list", Fax...

  • Page 14: Operating The Machine More Effectively

    1. What You Can Do with This Machine Operating the Machine More Effectively BQX139S Registering and using frequently-used settings (Program) See "Registering Functions in a Program", Convenient Functions Registering frequently-used settings as initial settings (Program as Defaults (Copier/Document Server/Fax/Scanner)) See "Changing the Default Functions of the Initial Screen", Convenient Functions Registering frequently-used printing settings to the printer driver See "Using One Click Presets", Print Changing the initial settings of the printer driver to frequently-used printing settings...

  • Page 15: Customizing The [Home] Screen

    Customizing the [Home] Screen Customizing the [Home] Screen The icons of each function are displayed on the [Home] screen. CXC450 • You can add shortcuts to often used programs or Web pages to the [Home] screen. The programs or Web pages can be recalled easily by pressing the shortcut icons. •...

  • Page 16: Making Copies Using Various Functions

    1. What You Can Do with This Machine Making Copies Using Various Functions CMQ002 • You can reduce or enlarge the copy image. With the Auto Reduce/Enlarge function, he machine automatically calculates the reproduction ratio based on the sizes of the originals and the paper you have specified.

  • Page 17: Printing Data Using Various Functions

    Printing Data Using Various Functions Printing Data Using Various Functions CMQ004 • This machine supports network and local connections. • You can send PDF files directly to the machine for printing, without having to open a PDF application. See "Printing a PDF File Directly", Print •...

  • Page 18: Utilizing Stored Documents

    1. What You Can Do with This Machine Utilizing Stored Documents You can store files scanned in copier, facsimile, printer, or scanner mode on the machine's hard disk. Web Image Monitor allows you to use your computer to search for, view, print, delete, and send stored files via the network.

  • Page 19: Sending And Receiving Faxes Without Paper

    Sending and Receiving Faxes without Paper Sending and Receiving Faxes without Paper Reception You can store and save received fax documents as electronic formats in the machine's hard disk without printing them. CJQ604 You can use Web Image Monitor to check, print, delete, retrieve, or download documents using your computer (Storing received documents).
  • Page 20 1. What You Can Do with This Machine CJQ605 • To send a fax, print from the Windows application you are working with, select LAN-Fax as the printer, and then specify the destination. • You can also check the sent image data. •...

  • Page 21: Sending And Receiving Faxes Via The Internet

    Sending and Receiving Faxes via the Internet Sending and Receiving Faxes via the Internet xxx@xxx.com xxx@xxx.com xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx xxx@xxx.com xxx@xxx.com xxx.xxx.xxx.xxx xxx.xxx.xxx.xxx CJQ606 E-mail Transmission and Reception This machine converts scanned document images to e-mail format, and transmits and receives the e-mail data over the Internet.
  • Page 22 1. What You Can Do with This Machine • For details about the machine's settings, see "Network Settings Requirements", Connecting the Machine/ System Settings...

  • Page 23: Using The Facsimile And The Scanner In A Network Environment

    Using the Facsimile and the Scanner in a Network Environment Using the Facsimile and the Scanner in a Network Environment CJQ607 • You can send scan files to a specified destination using e-mail (Sending scan files by e-mail). See "Overview of E-mail Transmission Function", Fax See "Basic Procedure for Sending Scan Files by E-mail", Scan •...

  • Page 24: Preventing Information Leakage (Security Functions)

    1. What You Can Do with This Machine Preventing Information Leakage (Security Functions) CJQ608 • You can protect documents from unauthorized access and stop them from being copied without permission. • You can control the use of the machine, as well as prevent machine settings from being changed without authorization.

  • Page 25: Monitoring And Setting The Machine Using A Computer

    Monitoring and Setting the Machine Using a Computer Monitoring and Setting the Machine Using a Computer Using Web Image Monitor, you can check the machine's status and change the settings. CJQ609 You can check which tray is running out of paper, register information in the Address Book, specify the network settings, configure and change the system settings, manage jobs, print the job history, and configure the authentication settings.

  • Page 26: Preventing Unauthorized Copying

    1. What You Can Do with This Machine Preventing Unauthorized Copying You can print embedded patterns on printouts to prevent unauthorized copying. CUL002 • Using the copier function or the printer driver, you can embed a pattern in the printed document. If the document is copied on a machine with the Copy Data Security unit, protected pages are grayed out in the copy.

  • Page 27: Getting Started

    2. Getting Started This chapter describes how to start using this machine. Guide to Names and Functions of Components Guide to Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Exterior: Front view CXC400...
  • Page 28 2. Getting Started 1. ADF Lower the ADF over originals placed on the exposure glass. If you load a stack of originals in the ADF, the ADF will automatically feed the originals one by one. 2. ADF cover Open this cover to remove originals jammed in the ADF. 3.
  • Page 29 Guide to Names and Functions of Components 17. Tray 1 Load paper here. 18. Main power switch To operate the machine, the main power switch must be on. If it is off, turn the switch on. 19. Bypass tray open lever Push this lever to open the bypass tray.
  • Page 30 2. Getting Started 5. Rear cover Open to access the inside of the machine and remove jammed paper. 6. Gigabit Ethernet port Use a network interface cable to connect the machine to a network. 7. USB 2.0 [Type B] port Use a USB cable to connect the machine to a computer.
  • Page 31 Guide to Names and Functions of Components • When you remove jammed paper, pull out the toner cartridge with the drum unit. If you want to remove only the toner cartridge, pull down the lever on the right side of the toner cartridge, and then pull the toner cartridge out.

  • Page 32: Guide To Functions Of The Machine's Options

    2. Getting Started Guide to Functions of the Machine's Options Guide to Functions of the Machine's External Options CXC404 1. Lower paper trays You can attach up to two lower paper trays. There are two types of trays, each holding up to 250 or 500 sheets of paper. These trays can be used in any combination.

  • Page 33: Guide To The Names And Functions Of The Machine's Control Panel

    Guide to the Names and Functions of the Machine's Control Panel Guide to the Names and Functions of the Machine's Control Panel This illustration shows the control panel of the machine with options fully installed. CXC470 1. [Home] key Press to display the [Home] screen. For details, see page 35 "How to Use the [Home] Screen". 2.
  • Page 34 2. Getting Started See "Registering Frequently Used Functions", Convenient Functions • Press to program defaults for the initial display when modes are cleared or reset, or immediately after the main power switch is turned on. See "Changing the Default Functions of the Initial Screen", Convenient Functions 6.
  • Page 35 Guide to the Names and Functions of the Machine's Control Panel Blinks while Memory Lock file is being received. See "Personal Boxes" and "Printing a File Received with Memory Lock", Fax 17. [Check Status] key Press to check the machine's system status, operational status of each function, and current jobs. You can also display the job history and the machine's maintenance information.

  • Page 36: Changing The Display Language

    2. Getting Started Changing the Display Language You can change the language used on the display. English is set as default. Press the [User Tools/Counter] key. CXC475 Press [ ]. Press language key until the language you want to display appears. Press the [User Tools/Counter] key.

  • Page 37: How To Use The [Home] Screen

    How to Use the [Home] Screen How to Use the [Home] Screen The icons of each function are displayed on the [Home] screen. You can add shortcuts to frequently used programs or Web pages to the [Home] screen. The icons of added shortcuts appear on the [Home] screen.

  • Page 38: Adding Icons To The [Home] Screen

    2. Getting Started For details about how to make settings for the printer function, see Print 6. [Address Book Management] Press to display the Address Book. For details about how to use the Address Book, see Connecting the Machine/System settings 7.
  • Page 39 How to Use the [Home] Screen • For details about the procedure for registering a shortcut using the [Program] screen, see "Registering a Shortcut to a Program to the [Home] Screen", Convenient Functions • You can register up to 72 function and shortcut icons. Delete unused icons if the limit is reached. For details see "Deleting an Icon on the [Home] Screen", Convenient Functions •...
  • Page 40 2. Getting Started Press [Edit Home]. Press [Add Icon]. Press [Select Icon to Add]. Press [Program].
  • Page 41 How to Use the [Home] Screen Press [Copier Program]. Select the program you want to add. Press [Select Destination]. Specify the position where [Blank] is displayed.
  • Page 42 2. Getting Started Press [Exit]. Press the [User Tools/Counter] key. • Press [ ] on the upper-right corner of the [Select Destination] screen to check the position on the simple screen.

  • Page 43: Registering Functions In A Program

    Registering Functions in a Program Registering Functions in a Program Depending on the functions, the number of programs that can be registered is different. • Copier: 25 programs • Document Server: 25 programs • Facsimile: 100 programs • Scanner: 25 programs The following settings can be registered to programs: Copier: Density, paper tray, Orig.
  • Page 44 2. Getting Started Press the [Program] key. CXC255 Press [Program]. Press the program number you want to register. Enter the program name. Press [OK]. Press [Exit] twice. • The number of characters you can enter for a program name varies depending on the functions as follows: •...

  • Page 45: Example Of Programs

    Registering Functions in a Program • Destinations that are registered in the machine's Address Book can be registered to a program of the scanner mode. • Destinations can be registered to a program of the scanner mode only when [Include Destinations] is selected for [Program Setting for Destinations] in [Scanner Features].
  • Page 46 2. Getting Started Program name Program description Effect Long-term storage Select [PDF/A] under [File Type] in You can easily digitize documents scan [Send Settings]. to "PDF/A" file format, which is suitable for long-term storage. Digital signature In [Send Settings], specify [PDF], You can add a digital signature to scan [High Compress.
  • Page 47 Registering Functions in a Program • The names of programs given above are just examples. You can assign any name to a program according to your objectives. • Depending on your business details or the type of documents to be scanned, registering a program cannot be recommended.

  • Page 48: Turning On/Off The Power

    2. Getting Started Turning On/Off the Power The main power switch is on the front side of the machine. When this switch is turned on, the main power turns on and the main power indicator on the right side of the control panel lights up. When this switch is turned off, the main power turns off and the main power indicator on the right side of the control panel goes out.
  • Page 49 Turning On/Off the Power • Before unplugging the power cord plug, turn off the main power switch and make sure the main power switch indicator turns off. Not doing so may result in damage to the hard disk or memory, leading to malfunctions.

  • Page 50: When The Authentication Screen Is Displayed

    2. Getting Started When the Authentication Screen Is Displayed If Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication is active, the authentication screen appears on the display. The machine only becomes operable after entering your own Login User Name and Login Password. If User Code Authentication is active, you cannot use the machine until you enter the User Code.

  • Page 51: Logging Out Using The Control Panel

    When the Authentication Screen Is Displayed Press [Login]. Enter a Login User Name, and then press [OK]. Enter a Login Password, and then press [OK]. When the user is authenticated, the screen for the function you are using appears. Logging Out Using the Control Panel This section explains the procedure for logging out the machine when Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication is set.

  • Page 52: Placing Originals

    2. Getting Started Placing Originals Placing Originals on the Exposure Glass • Keep your hands away from the hinges and exposure glass when lowering the ADF. Not doing so may result in an injury if your hands or fingers are pinched. •...
  • Page 53 Placing Originals When placing originals that are longer than A4 or 8 × 11 , open the extenders. CXC606 1. Limit mark 2. Original guides...
  • Page 54 2. Getting Started...

  • Page 55: Copy

    3. Copy This chapter describes frequently used copier functions and operations. For the information not included in this chapter, see Copy/ Document Server on the supplied CD-ROM. Basic Procedure To make copies of originals, place them on the exposure glass or in the ADF. When placing the original on the exposure glass, start with the first page to be copied.
  • Page 56 3. Copy Press the [Start] key. When placing the original on the exposure glass, press the [ ] key after all originals are scanned. Some functions such as Batch mode may require that you press the [ ] key when placing originals in the ADF.

  • Page 57: Reducing Or Enlarging Originals

    Reducing or Enlarging Originals Reducing or Enlarging Originals This section describes methods of reducing or enlarging images by specifying a reproduction ratio, or a paper size. Base Point The base point of reduce/enlarge differs depending on how the original is scanned. When the original is placed on the exposure glass, the upper left corner will be the base point.

  • Page 58: Zoom

    3. Copy Press [Red./Enlg.]. Select a ratio, and then press [OK]. Select the paper tray. Place the originals, and then press the [Start] key. Zoom You can specify the reproduction ratio in increments of 1%. CKN007 To specify a reproduction ratio, enter the ratio using the number keys or specify the ratio with [ ] or [ ].

  • Page 59: Auto Reduce/Enlarge

    Reducing or Enlarging Originals Press [Red./Enlg.]. Press [Magnification Ratio]. Enter the desired ratio with the number keys, and then press [ ]. Press [OK] twice. Select the paper tray. Place the originals, and then press the [Start] key. Auto Reduce/Enlarge The machine automatically calculates the reproduction ratio based on the sizes of the originals and the paper you have specified.
  • Page 60 3. Copy This is useful to copy different size originals to the same size paper. If the orientation in which your original is placed is different from that of the paper you are copying onto, the machine rotates the original image by 90 degrees and fits it on the copy paper (Rotate Copy). For example, to reduce A4 originals to fit onto A5 paper, select A4 for the original size and...

  • Page 61: Duplex Copying

    Duplex Copying Duplex Copying Copies two 1-sided pages or one 2-sided page onto a 2-sided page. During copying, the image is shifted to allow for the binding margin. CKN009 There are two types of Duplex. 1 Sided 2 Sided Copies two 1-sided pages on one 2-sided page. 2 Sided 2 Sided Copies one 2-sided page on one 2-sided page.
  • Page 62 3. Copy Orig.'s Original Placing originals Orientation Copy Orientation Top to Top Top to Bottom Press [Other Func.]. Press [Duplex]. Select [1 Sided 2 Sided] or [2 Sided 2 Sided] according to how you want the document to be output. To change the original or copy orientation, press [Orientation].

  • Page 63: Specifying The Original And Copy Orientation

    Duplex Copying Press [Original's Orientation]. Select the original orientation, and then press [OK] twice. Select the paper tray. Press the [Start] key. Specifying the Original and Copy Orientation Select the orientation of the originals and copies if the original is two-sided or if you want to copy onto both sides of the paper.
  • Page 64 3. Copy Select [Top to Top] or [Top to Bottom] for [Original] if the original is two-sided. Select [Top to Top] or [Top to Bottom] for [Copy]. Press [OK].

  • Page 65: Combined Copying

    Combined Copying Combined Copying This mode can be used to select a reproduction ratio automatically and copy the originals onto a single sheet of copy paper. The machine selects a reproduction ratio between 25 and 400%. If the orientation of the original is different from that of the copy paper, the machine will automatically rotate the image by 90 degrees to make copies properly.

  • Page 66: One-Sided Combine

    3. Copy CKN010 • Originals read from right to left CKN017 One-Sided Combine Combine several pages onto one side of a sheet. CKN014 There are four types of One-Sided Combine. 1 Sided 2 Originals Cmb. 1 Side Copies two 1-sided originals to one side of a sheet. 1 Sided 4 Originals Cmb.

  • Page 67: Two-Sided Combine

    Combined Copying Press [Orig.]. Press [Original's Size]. Specify the original size, and then press [OK] twice. Press [Other Func.]. Press [Combine]. Select [1 Sided] or [2 Sided] for [Original]. If you selected [2 Sided], you can change the orientation by pressing [Orientation]. To specify the original orientation is whether readable or unreadable, press [Orig.'s Orientation].
  • Page 68 3. Copy CKN074 There are four types of Two-Sided Combine. 1 Sided 4 Originals Cmb. 2 Sides Copies four 1-sided originals to one sheet with two pages per side. 1 Sided 8 Originals Cmb. 2 Sides Copies eight 1-sided originals to one sheet with four pages per side. 2 Sided 4 Pages Cmb.
  • Page 69 Combined Copying Press [Cmb. 2 Sides]. Press [Orientation]. Select [Top to Top] or [Top to Bottom] for [Original] and/or [Copy], and then press [OK]. Select the number or pages of originals to combine. Press [OK] twice. Select the paper tray. Place the originals, and then press the [Start] key.

  • Page 70: Copying Onto Custom Size Paper From The Bypass Tray

    3. Copy Copying onto Custom Size Paper from the Bypass Tray Paper that has a horizontal length of 60.0–216.0 mm (2.37–8.50 inches) and a vertical length of 127.0–900.0 mm (5.00–35.43 inches) can be fed in from the bypass tray. Load the paper face up in the bypass tray. Bypass tray is automatically selected.

  • Page 71: Copying Onto Envelopes

    Copying onto Envelopes Copying onto Envelopes This section describes how to copy onto regular size and custom size envelopes. Place the original on the exposure glass and place the envelope in the bypass tray. Specify the thickness of the paper according to the weight of the envelopes you are printing on. For details about the relationship between paper weight and paper thickness and the sizes of envelopes that can be used, see page 140 "Recommended Paper Sizes and Types".
  • Page 72 3. Copy Place the originals, and then press the [Start] key.

  • Page 73: Sort

    Sort Sort The machine assembles copies as sets in sequential order. CKN018 Press [Other Func.]. Press [ ]. Press [Sort]. Press [OK]. Enter the number of copy sets using the number keys. Select the paper tray. Place the originals, and then press the [Start] key. Changing the Number of Sets You can change the number of copy sets during copying.
  • Page 74 3. Copy Enter the number of copy sets with the number keys. Press [Continue]. Copying starts again.

  • Page 75: Storing Data In The Document Server

    Storing Data in the Document Server Storing Data in the Document Server The Document Server enables you to store documents being read with the copy feature on the hard disk of this machine. Thus you can print them later applying necessary conditions. You can check the stored documents from the Document Server screen.
  • Page 76 3. Copy...

  • Page 77: Fax

    4. Fax This chapter describes frequently used facsimile functions and operations. For the information not included in this chapter, see Fax on the supplied CD-ROM. Basic Procedure for Transmissions (Memory Transmission) This section describes the basic procedure for transmitting documents using Memory Transmission. You can specify the fax, IP-Fax, Internet Fax, e-mail, or folder destinations.

  • Page 78: Sending Originals Using The Exposure Glass (Memory Transmission)

    4. Fax Make sure [Immed. TX] is not highlighted. Place the original into the ADF. Configure the scan and transmission settings in [Send Settings]. Specify a destination. You can enter the destination's number or address directly or select from the Address Book by pressing the destination key.

  • Page 79: Registering A Fax Destination

    Basic Procedure for Transmissions (Memory Transmission) Press the [ ] key. The machine dials the destination and starts transmission. Registering a Fax Destination Press the [User Tools/Counter] key. Press [Address Book Mangmnt]. Press [New Program]. Press [Names]. Press [Name]. The name entry display appears. Enter the name, and then press [OK].

  • Page 80: Deleting A Fax Destination

    4. Fax Press [Fax Destination]. Enter the fax number using the number keys, and then press [OK]. Specify optional settings such as [SUB Code], [SEP Code], and [International TX Mode]. To specify [SUB Code] or [SEP Code], press [Adv. Features]. Press [OK].
  • Page 81 Basic Procedure for Transmissions (Memory Transmission) Press [Delete All], and then press [OK]. Press [Exit]. Press [OK]. Press the [User Tools/Counter] key.

  • Page 82: Transmitting While Checking Connection To Destination (Immediate Transmission)

    4. Fax Transmitting while Checking Connection to Destination (Immediate Transmission) Using Immediate Transmission, you can send documents while checking the connection to the destination. You can specify fax or IP-Fax destinations. If you specify Internet Fax, e-mail, folder destinations, and group or multiple destinations, the transmission mode is automatically switched to Memory Transmission.

  • Page 83: Sending Originals Using The Exposure Glass (Immediate Transmission)

    Transmitting while Checking Connection to Destination (Immediate Transmission) Sending Originals Using the Exposure Glass (Immediate Transmission) Press [Immed. TX]. Place the first page face down on the exposure glass. Specify a destination. Make the scan settings you require. Press the [Start] key. Place the next original on the exposure glass within 10 seconds when you send multiple originals, and then repeat steps 4 and 5.

  • Page 84: Canceling A Transmission

    4. Fax Canceling a Transmission This section explains how to cancel a fax transmission. Canceling a Transmission Before the Original Is Scanned Use this procedure to cancel a transmission before pressing the [Start] key. Press the [Reset] key. CXC257 Canceling a Transmission While the Original Is Being Scanned Use this procedure to cancel scanning or transmitting of the original while it is being scanned.

  • Page 85: Canceling A Transmission After The Original Is Scanned (While A Transmission Is In Progress)

    Canceling a Transmission Canceling a Transmission After the Original Is Scanned (While a Transmission Is in Progress) Use this procedure to delete a file that is being sent after the original is scanned. All the scanned data is deleted from memory. Press the [Stop] key.
  • Page 86 4. Fax Press [Comm. Status/Print]. Press [Check/Stop Transmission File]. Press [Display File List]. Select the file you want to cancel. If the desired file is not shown, press [ ] or [ ] to find it. Press [Cancel TX]. Press [OK]. To cancel another file, repeat steps 4 through 6.

  • Page 87: Sending At A Specific Time (Send Later)

    Sending at a Specific Time (Send Later) Sending at a Specific Time (Send Later) Using this function, you can instruct the machine to delay transmission of your fax document until a specified later time. This allows you to take advantage of off-peak telephone charges without having to be by the machine at the time.

  • Page 88: Storing A Document

    4. Fax Storing a Document You can store and send a document at the same time. You can also just store a document. The following information can be set for the stored documents as necessary: User Name You can set this function if necessary to know who and what departments stored documents in the machine.

  • Page 89: Sending Stored Documents

    Storing a Document Set the user name, file name, and password as necessary. • User Name Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. •...
  • Page 90 4. Fax • On Hook Dial • Manual Dial Press [Send Settings]. Press [ ] four times, and then press [Select Stored File]. Select the documents to be sent. When multiple documents are selected, they are sent in the order of selection. •...

  • Page 91: Printing The Journal Manually

    Printing the Journal Manually Printing the Journal Manually To print the Journal manually, select the printing method: [All], [Print per File No.], or [Print per User]. Prints the results of communications in the order made. Print per File No. Prints only the results of communications specified by file number. Print per User Prints the results of communications by individual senders.
  • Page 92 4. Fax...

  • Page 93: Print

    5. Print This chapter describes frequently used printer functions and operations. For the information not included in this chapter, see Print on the supplied CD-ROM. Quick Install for USB You can install the printer drivers easily from the CD-ROM provided with this machine. Using USB Quick Install, the PCL 6 printer driver is installed for use with a USB connection with the printer.

  • Page 94: Quick Install For Network

    5. Print Quick Install for Network You can install the printer drivers easily from the CD-ROM provided with this machine. Using Network Quick Install, the PCL 6 printer driver is installed under network environment, and the Standard TCP/IP port will be set. •...

  • Page 95: Displaying The Printer Driver Properties

    Displaying the Printer Driver Properties Displaying the Printer Driver Properties This section explains how to open the printer driver properties from [Devices and Printers]. • Manage Printers permission is required to change the printer settings. Log on as an Administrators group member.

  • Page 96: Standard Printing

    5. Print Standard Printing • The default setting is duplex printing. If you want to print on only one side, select [Off] for the duplex setting. • If you send a print job via USB 2.0 while the machine is in Low Power mode or Sleep mode, an error message might appear when the print job is complete.

  • Page 97: Locked Print

    Locked Print Locked Print Sending a Locked Print File Click the WordPad menu button in the upper left corner of the window, and then click [Print]. In the "Select Printer" list, select the printer you want to use. Click [Preferences]. In the "Job Type:"...
  • Page 98 5. Print Press the [Print Jobs] tab. Press [Locked Jobs]. Select the files you want to print. You can select all the Locked Print files at once by pressing [All Jobs] after selecting a file. If necessary, press [Preview] to check the print image of the document. If you do not need to view a preview, proceed to step 7.

  • Page 99: Hold Print

    Hold Print Hold Print Sending a Hold Print File Click the WordPad menu button in the upper left corner of the window, and then click [Print]. In the "Select Printer" list, select the printer you want to use. Click [Preferences]. In the "Job Type:"...
  • Page 100 5. Print Press the [Print Jobs] tab. Press [Hold Jobs]. Select the files you want to print. You can select all the Hold Print files at once by pressing [All Jobs] after selecting a file. If necessary, press [Preview] to check the print image of the document. Only the first page of the document is displayed on the preview screen.

  • Page 101: Stored Print

    Stored Print Stored Print Sending a Stored Print File Click the WordPad menu button in the upper left corner of the window, and then click [Print]. In the "Select Printer" list, select the printer you want to use. Click [Preferences]. In the "Job Type:"...

  • Page 102: Printing A Stored Print File Using The Control Panel

    5. Print Printing a Stored Print File Using the Control Panel • The stored documents are not deleted even after the printing has been completed. For the procedure to delete the documents, see "Deleting Stored Print files", Print Press the [Home] key on the top left of the control panel, and press the [Printer] icon on the [Home] screen.
  • Page 103 Stored Print If multiple print files are selected, and some of these require a password, the machine prints files that correspond to the entered password and files that do not require a password. The number of files to be printed is displayed on the confirmation screen. To change the print settings of the document, press [Det.Settings].
  • Page 104 5. Print...

  • Page 105: Scan

    6. Scan This chapter describes frequently used scanner functions and operations. For the information not included in this chapter, see Scan on the supplied CD-ROM. Basic Procedure for Using Scan to Folder • Before performing this procedure, refer to "Preparing to Send by Scan to Folder", Scan confirm the details of the destination computer.

  • Page 106: Using Scan To Folder In The Windows Environment

    6. Scan • Press [Original], and then press [2 Sided]. • Press [Send Settings]. Select [Type of Original], and then press [Full Color]. • Press [Send Settings]. Select [File Type], and then press [PDF]. Specify the destination. You can specify multiple destinations. Press the [Start] key.
  • Page 107 Basic Procedure for Using Scan to Folder • If "Everyone" is left selected in step 6, the created shared folder will be accessible by all users. This is a security risk, so we recommend that you give access rights only to specific users. Use the following procedure to remove "Everyone"...

  • Page 108: Registering An Smb Folder

    6. Scan In the [Select Users or Groups] window, click [OK]. In the [Group or user names:] list, select a group or user, and then, in the [Allow] column of the permissions list, select either the [Full Control] or [Modify] check box. Press [OK] twice.
  • Page 109 Basic Procedure for Using Scan to Folder Press [Auth. Info]. Press [Folder Authentication]. Press [Specify Other Auth. Info]. When [Do not Specify] is selected, the SMB User Name and SMB Password that you have specified in [Default User Name/Password (Send)] of File Transfer settings are applied. Press [Change] under "Login User Name".
  • Page 110 6. Scan Press [OK] three times. Press the [User Tools/Counter] key. Locating the SMB folder manually Press [Enter] under "Path". Enter the path where the folder is located. For example: if the name of the destination computer is "User", and the folder name is "Share", the path will be \\User\Share.

  • Page 111: Deleting An Smb Registered Folder

    Basic Procedure for Using Scan to Folder You can press [Up One Level] to switch between levels. Select the folder you want to register. Press [OK] four times. Deleting an SMB Registered Folder Press the [User Tools/Counter] key. Press [Address Book Mangmnt]. Press [Change].

  • Page 112: Entering A Destination Path Manually

    6. Scan Entering a Destination Path Manually Press [Manual Entry]. Press [SMB]. Press [Enter] in [Destination]. Press [Enter] on the right side of the path field. Enter the path for the folder. In the following example path, the shared folder name is "user" and the computer name is "desk01": \\desk01\user Press [OK].

  • Page 113: Basic Procedure For Sending Scan Files By E-Mail

    Basic Procedure for Sending Scan Files by E-mail Basic Procedure for Sending Scan Files by E- mail Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on the [Home] screen. CXC252 Make sure that no previous settings remain. If a previous setting remains, press the [Reset] key.

  • Page 114: Registering An E-Mail Destination

    6. Scan To use the Message Disposition Notification function, select [Send Settings], press [ ] four times, and then press [Reception Notice]. If you select [Reception Notice], the selected e-mail sender will receive e-mail notification when the e-mail recipient has opened the e-mail. Press the [Start] key.

  • Page 115: Deleting An E-Mail Destination

    Basic Procedure for Sending Scan Files by E-mail Press [Email Address]. Enter the e-mail address. Press [OK]. Press [Use Email Address for], and then select [Email/Internet Fax Dest.] or [Internet Fax Destination Only]. If [Email/Internet Fax Dest.] is specified, registered e-mail addresses appear in both the internet fax address display and E-mail address display on the fax function screen, and in the address display on the scanner function screen.

  • Page 116: Entering An E-Mail Address Manually

    6. Scan Press [Email]. Select the name whose e-mail address you want to delete. Press the name key, or enter the registered number using the number keys. You can search by the registered name, user code, fax number, folder name, e-mail address, or IP-Fax destination. Press [Email].

  • Page 117: Basic Procedure For Storing Scan Files

    Basic Procedure for Storing Scan Files Basic Procedure for Storing Scan Files • You can specify a password for each stored file. Files that are not password-protected can be accessed by other users on the same local area network using DeskTopBinder. We recommend that you protect stored files from unauthorized access by specifying passwords.

  • Page 118: Checking Stored Files Selected From The List

    6. Scan Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. • File Name Press [File Name], enter a file name, and then press [OK]. •...

  • Page 119: Specifying Send Settings

    Specifying Send Settings Specifying Send Settings Press [Send Settings]. Specify resolution, scan size, and other settings, as required. Press [OK].

  • Page 120: Specifying A File Type

    6. Scan Specifying a File Type This section explains the procedure for specifying the file type of a file you want to send. File types can be specified when sending files by e-mail or Scan to Folder, sending stored files by e-mail or Scan to Folder, and saving files on a memory storage device.

  • Page 121: Document Server

    7. Document Server This chapter describes frequently used Document Server functions and operations. For the information not included in this chapter, see Copy/ Document Server on the supplied CD-ROM. Storing Data This section describes the procedure for storing documents on the Document Server. •...
  • Page 122 7. Document Server Press the [Home] key on the top left of the control panel, and press the [Document Server] icon on the [Home] screen. CXC252 Press [To Scanning Scrn.]. Press [User Name]. Specify a user name, and then press [OK]. The user names shown are names that were registered in the Address Book.

  • Page 123: Printing Stored Documents

    Printing Stored Documents Printing Stored Documents Prints stored documents on the Document Server. The items you can specify on the printing screen are as follows: • Paper tray • The number of prints • [2 Sided: Top to Top], [2 Sided: Top to Bottom] •...
  • Page 124 7. Document Server...

  • Page 125: Web Image Monitor

    8. Web Image Monitor This chapter describes frequently used Web Image Monitor functions and operations. For the information not included in this chapter, see Connecting the Machine/ System Settings on the supplied CD-ROM or Web Image Monitor Help. Displaying Top Page This section explains the Top Page and how to display Web Image Monitor.
  • Page 126 8. Web Image Monitor 3. Refresh/Help (Refresh): Click at the upper right in the work area to update the machine information. Click the Web browser's [Refresh] button to refresh the entire browser screen. (Help): Use Help to view or download Help file contents. 4.

  • Page 127: Viewing Received Fax Documents Using Web Image Monitor

    Viewing Received Fax Documents Using Web Image Monitor Viewing Received Fax Documents Using Web Image Monitor Start Web Image Monitor. Click [Fax Received File] on the [Print Job/Stored File] menu in the left pane. If you have programmed a user code for the stored reception file, enter the code, and then press [OK].
  • Page 128 8. Web Image Monitor...

  • Page 129: Adding Paper And Toner

    9. Adding Paper and Toner This chapter describes how to load paper into the paper tray and recommended paper sizes and types. Loading Paper into Paper Trays Every paper tray is loaded in the same way. In the following example procedure, paper is loaded into Tray 1. •...
  • Page 130 9. Adding Paper and Toner Check that paper in the paper tray is not being used, and then pull out the paper tray carefully. Adjust the paper size dial to match the size and feed direction of the paper in the paper tray.
  • Page 131 Loading Paper into Paper Trays Pinch the end guide and slide it inward to match the standard size. CXC614 Fan the paper before loading it in the tray. CBK254 Load the new paper stack print side down. Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray. CXC666 Adjust the paper guides to close any gaps.
  • Page 132 9. Adding Paper and Toner Lift the front side of the tray, and then slide it into the machine carefully until it stops. CXC667 To avoid paper jams, make sure the tray is securely inserted. • Letterhead paper must be loaded in a specific orientation. For details, see page 137 "Loading Orientation-fixed Paper or Two-sided Paper".

  • Page 133: Loading Paper Into The Bypass Tray

    Loading Paper into the Bypass Tray Loading Paper into the Bypass Tray Use the bypass tray to use OHP transparencies and paper that cannot be loaded in the paper trays. • The maximum number of sheets you can load at the same time depends on paper type. Do not stack paper over the limit mark.
  • Page 134 9. Adding Paper and Toner Slide both sides of the paper guide outward, and then load paper print side up until it stops. CXC611 Adjust both sides of the paper guide to match the paper width. CXC612 • When using the bypass tray, it is recommended that you set the paper direction to . •...

  • Page 135: Printing From The Bypass Tray Using The Printer Function

    Loading Paper into the Bypass Tray Printing from the Bypass Tray Using the Printer Function • If you select [Machine Setting(s)] in [Bypass Tray] under [Tray Setting Priority] in [System] of the Printer Features menu, the settings made using the control panel have priority over the printer driver settings.
  • Page 136 9. Adding Paper and Toner Select the paper size. Press [OK]. Press the [User Tools/Counter] key. Specifying a custom size paper using the control panel Press the [User Tools/Counter] key. CXC251 Press [Tray Paper Settings]. Press [ ]. Press [Printer Bypass Paper Size]. Press [Custom Size].
  • Page 137 Loading Paper into the Bypass Tray Enter the vertical size using the number keys, and then press [ ]. Press [Horizontal]. Enter the horizontal size using the number keys, and then press [ ]. Press [OK] twice. Press the [User Tools/Counter] key. Specifying thick paper or OHP transparencies for paper type using the control panel •...
  • Page 138 9. Adding Paper and Toner Select the paper type. To load thick paper, press [Plain Paper]. To load OHP transparencies, press [OHP (Transparency)]. Press [OK]. When printing onto OHP transparencies, proceed to step 11. When printing onto thick paper, make sure that the specified paper thickness is displayed in [Paper Thickness].

  • Page 139: Loading Orientation-Fixed Paper Or Two-Sided Paper

    Loading Orientation-fixed Paper or Two-sided Paper Loading Orientation-fixed Paper or Two-sided Paper Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not be printed correctly, depending on how the originals and paper are placed. Settings for the User Tools In [Tray Paper Settings], specify [Letterhead] for [Paper Type] of the paper tray you want to use.
  • Page 140 9. Adding Paper and Toner Original orientation Exposure glass Portrait ( ) Landscape ( ) • Paper orientation • Copier mode When placing originals in the ADF and copying on orientation-fixed paper from the bypass tray, specify the paper size. Copy side Paper trays Bypass tray...
  • Page 141 Loading Orientation-fixed Paper or Two-sided Paper • For details about how to make two-sided copies, see page 59 "Duplex Copying". • In printer mode: • To print on letterhead paper when [Auto Detect] is specified for [Letterhead Setting], you must specify [Letterhead] as the paper type in the printer driver's settings.

  • Page 142: Recommended Paper Sizes And Types

    9. Adding Paper and Toner Recommended Paper Sizes and Types This section describes recommended paper sizes and types. • If you use paper that curls, either because it is too dry or too damp, a paper jam may occur. • Do not use paper designed for inkjet printers, as these may stick to the fusing unit and cause a misfeed.
  • Page 143 Recommended Paper Sizes and Types *1 Do not stack over the limit mark. The number of sheets you can load in the paper tray varies depending on the weight and condition of the paper. Lower paper tray (250 sheets) Paper type and weight Paper size Paper capacity 52–162 g/m...
  • Page 144 9. Adding Paper and Toner Paper type and weight Paper size Paper capacity 52–162 g/m (14 lb. Bond– Set the paper size dial on the tray to 500 sheets 90 lb. Index) " ", and select the paper size with the control panel: Thin Paper–Thick Paper 2 A5 , B5 JIS , B6 JIS , 8...
  • Page 145 Recommended Paper Sizes and Types Paper type and weight Paper size Paper capacity Translucent paper Select the paper size A4 , A5 , A6 , B5 JIS , B6 JIS OHP transparencies × 14 , 8 × 13 , × 11 , 8 ×...
  • Page 146 9. Adding Paper and Toner Paper Thickness Paper weight Plain Paper 2 75–90 g/m (20–24 lb. Bond) Middle Thick 91–105 g/m (24–28 lb. Bond) Thick Paper 1 106–130 g/m (28–35 lb. Bond) Thick Paper 2 131–162 g/m (35 lb. Bond–90 lb. Index) *1 Print quality will decrease if the paper you are using is close to the minimum or maximum weight.

  • Page 147: Thick Paper

    Recommended Paper Sizes and Types • When loading OHP transparencies: • If multiple sheet feeding occurs, place one sheet at a time. • When copying onto OHP transparencies, see "Copying onto OHP Transparencies", Copy/ Document Server • When printing on OHP transparencies from the computer, see page 135 "Specifying thick paper or OHP transparencies for paper type using the control panel".

  • Page 148: Envelopes

    9. Adding Paper and Toner Direction of paper Paper trays Bypass tray grain • Select [Thick Paper 1] or [Thick Paper 2] as the paper thickness in [Tray Paper Settings]. • If [Thick Paper 2] is selected, the print speed may change. •...
  • Page 149 Recommended Paper Sizes and Types How to load envelopes Orientation of Exposure glass Tray 1 Bypass tray envelopes Side-opening envelopes • Flaps: closed • Flaps: closed • Bottom side of • Flaps: closed • Bottom side of envelopes: envelopes: • Bottom side of toward the front toward the left of envelopes:...
  • Page 150 9. Adding Paper and Toner When loading envelopes, select "Envelope" as the paper types using both the User Tools and printer driver, and specify the thickness of envelopes. For details, see "Printing on Envelopes", Print Recommended envelopes For information about recommended envelopes, contact your local dealer. For details about the sizes of envelopes you can load, see page 140 "Recommended Paper Sizes and Types".

  • Page 151: Adding Toner

    Adding Toner Adding Toner This section explains precautions when adding toner, how to send faxes or scanned documents when the toner has run out, and how to dispose of used toner. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame.
  • Page 152 9. Adding Paper and Toner • If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary. • When removing jammed paper or replacing toner, avoid getting toner (new or used) on your clothing.

  • Page 153: Sending Faxes Or Scanned Documents When Toner Has Run Out

    Adding Toner Sending Faxes or Scanned Documents When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send faxes or scanned documents. •...
  • Page 154 9. Adding Paper and Toner...

  • Page 155: 10. Troubleshooting

    10. Troubleshooting This chapter describes basic troubleshooting procedures. Indicators This section describes the indicators displayed when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures. Indicator Status : Paper Misfeed indicator Appears when a paper misfeed occurs. For details about removing jammed paper, see "Removing Jammed Paper", Troubleshooting : Original Misfeed indicator...

  • Page 156: When An Indicator For The [Check Status] Key Is Lit

    10. Troubleshooting When an Indicator for the [Check Status] Key Is Lit If an indicator for the [Check Status] key lights up, press the [Check Status] key to display the [Check Status] screen. Check the status of each function in the [Check Status] screen. [Check Status] screen CXC501 1.
  • Page 157 When an Indicator for the [Check Status] Key Is Lit Problem Causes Solutions Documents and reports do The paper output tray is full. Remove the prints from the tray. not print out. Documents and reports do There is no paper left. Load paper.

  • Page 158: Panel Tone

    10. Troubleshooting Panel Tone The following table describes the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions. Beep pattern Meaning Causes Single short beep Panel/screen input A control panel or screen key was accepted.

  • Page 159: When You Have Problems Operating The Machine

    When You Have Problems Operating the Machine When You Have Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Causes Solutions The [Facsimile] or [Scanner] Functions other than the Functions appear on the [Home] icon does not appear on the copier function are not yet...
  • Page 160 10. Troubleshooting Problem Causes Solutions "Please wait." appears. This message appears when Wait for a while. If the machine is not you press the [Energy Saver] ready in five minutes, turn off the main key. power switch and make sure the main power indicator turns off.
  • Page 161 When You Have Problems Operating the Machine Problem Causes Solutions "Please wait." appears. This message appears when • Wait until the message you change the toner disappears. Do not turn off the cartridge. main power switch while the message is displayed. •...
  • Page 162 10. Troubleshooting Problem Causes Solutions "You do not have the The logged in user name For details about how to set privileges to use this does not have permission for permissions, see Security Guide function." continues to be the selected function. displayed even though you have entered a valid user name.
  • Page 163 When You Have Problems Operating the Machine Problem Causes Solutions Misfeeds occur frequently. Using curled paper often • Take the stiffness out of the paper causes misfeeds, soiled with your hands to straighten out paper edges, or slipped the curl. positions while performing •...
  • Page 164 10. Troubleshooting Problem Causes Solutions "Shutting down... Please The shut down procedure Follow the message that appears and wait. Main power will be has begun because the main wait until the machine has shut down. turned off automatically. power switch was turned off Do not turn on the main power switch Maximum waiting time: 2 while the machine was in...
  • Page 165 When You Have Problems Operating the Machine Problem Causes Solutions Cannot use Web Image When [Print Volum. Use • For details about specifying [Print Monitor to print documents Limit.] is specified, users Volum. Use Limit.], see Security stored in Document Server. cannot print beyond their Guide print volume use limitations.

  • Page 166: When Messages Are Displayed On The Control Panel

    10. Troubleshooting When Messages Are Displayed on the Control Panel Messages Displayed When Using the Copy/Document Server Function This section describes the machine's main messages. If other messages appear, follow their instructions. • If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper.
  • Page 167 When Messages Are Displayed on the Control Panel Message Causes Solutions "File being stored exceeded The scanned originals have Press [Exit], and then store again with max. number of pages per too many pages to store as an appropriate number of pages. file.
  • Page 168 10. Troubleshooting Message Causes Solutions "Please wait." The current environmental • Check the optimum environmental condition is outside the conditions for the machine and recommended temperature move it to a different location. range for the machine. • Leave the machine for a while and allow it to adapt to the environment.

  • Page 169: Messages Displayed When Using The Facsimile Function

    When Messages Are Displayed on the Control Panel Message Causes Solutions "Press [Continue] to scan The machine checked if the • Remove all copies, and then press and copy remaining remaining originals should [Continue] to continue copying. originals." be copied, after the scanned •...
  • Page 170 10. Troubleshooting Message Causes Solutions "Check whether there are Cannot access gatekeeper. • Check that the correct gatekeeper any network problems." address is listed in [H.323 Settings] of [Facsimile Features]. [13-11] For details about H.323 Settings, see "Initial Settings", Fax •...
  • Page 171 When Messages Are Displayed on the Control Panel Message Causes Solutions "Check whether there are In [Effective Protocol], the IP • Check that "IPv4" in [Effective any network problems." address is not enabled, or Protocol] is set to "Active" in an incorrect IP address has [System Settings].
  • Page 172 10. Troubleshooting Message Causes Solutions "Check whether there are The DNS server, SMTP • Check that the following settings any network problems." server, or folder specified for in [System Settings] are listed transfer to was not found, or correctly. [14-01] the destination for Internet •...
  • Page 173 When Messages Are Displayed on the Control Panel Message Causes Solutions "Check whether there are E-mail transmission was • Check that User Name and any network problems." refused by SMTP Password for the following authentication, POP before settings in [System Settings] are [14-09] SMTP authentication, or listed correctly.
  • Page 174 10. Troubleshooting Message Causes Solutions "Check whether there are No POP3/IMAP4 server • Check that the correct Server any network problems." address is registered. Name or Server Address is listed in [POP3/IMAP4 Settings] of [15-01] [System Settings]. For details about POP3/IMAP4 Settings, see "File Transfer", Connecting the Machine/ System Settings •...
  • Page 175 When Messages Are Displayed on the Control Panel Message Causes Solutions "Check whether there are Cannot find the DNS server • Check that the following settings any network problems." or POP3/IMAP4 server. in [System Settings] are listed correctly: [15-11] • IP address of the DNS Server •...
  • Page 176 10. Troubleshooting Message Causes Solutions "Check whether there are • No IP address has • Check that the correct IP address any network problems." been registered. is specified for the machine in [System Settings]. For details [16-00] • A network is not about IP address, see "Interface connected properly.
  • Page 177 When Messages Are Displayed on the Control Panel Message Causes Solutions "Exceeded time limit for A network error has • Try the operation again. If the LDAP server search. Check occurred and connection message is still shown, the the server status." has failed.
  • Page 178 10. Troubleshooting Message Causes Solutions "Put original back, check it Original jammed during Press [Exit], and then send the and press the Start key." Memory Transmission. documents again. "Some invalid destination(s) The specified group contains In the message that appears at each contained.
  • Page 179 When Messages Are Displayed on the Control Panel Message Causes Solutions "The group destination The user certificate A new user certificate must be installed. cannot be selected because (destination certificate) has For details about the user certificate it contains a destination with expired.
  • Page 180 10. Troubleshooting Message Causes Solutions "XXX cannot be YYY The device certificate (S/ A new device certificate (S/MIME) because the device MIME) has expired. must be installed. For details about certificate used for the S/ how to install a device certificate (S/ MIME signature is not MIME), see Security Guide currently valid."...
  • Page 181 When Messages Are Displayed on the Control Panel Message Causes Solutions "XXX cannot be YYY There is no device certificate For details about the device certificate because there is a problem (S/MIME), or the certificate (S/MIME), see Security Guide with the device certificate is invalid.

  • Page 182: Messages Displayed When Using The Printer Function

    10. Troubleshooting Message Causes Solutions "The email destination(s) There is no device certificate A new device certificate (PDF with which is registered to the (PDF with digital signature), digital signature) must be installed. For program cannot be recalled or the certificate is invalid. details about how to install a device because there is a problem certificate (PDF with digital signature),...
  • Page 183 When Messages Are Displayed on the Control Panel Status messages Message Status "Hex Dump Mode" In Hex Dump mode, the machine receives data in hexadecimal format. Press [Job Reset] to cancel Hex Dump mode. "Suspended job exists." Printing was temporarily stopped by SmartDeviceMonitor for Client. You can resume printing via [My Job List] in SmartDeviceMonitor for Client, or via the Web Image Monitor.
  • Page 184 10. Troubleshooting Message Causes Solutions "Cannot connect with the • The wireless LAN board Turn off the main power switch, wireless card. Turn the main was not inserted when the and then confirm the wireless power switch off, then check the machine was turned on.
  • Page 185 When Messages Are Displayed on the Control Panel Message Causes Solutions "Hardware Problem: Wireless The wireless LAN board can Turn off the main power switch, Card" be accessed, but an error was and then confirm the wireless detected. LAN board is inserted correctly. (A "wireless LAN board"...
  • Page 186 10. Troubleshooting Message Causes Solutions "Tray setg. do not match spcfd The printer driver settings are • Check that the printer driver siz&typ. Select new tray or use incorrect or the tray does not settings are correct, and siz&typ below." contain paper of the size or then load paper of the size type selected in the printer...
  • Page 187 When Messages Are Displayed on the Control Panel Message Causes Solutions "Cannot print because both the The tray selected for other Reset the job. Be sure the tray you main and designation (chapter) pages is the same as the one select for slip sheets is not sheets are set to the same paper for slip sheets.

  • Page 188: Other Messages

    10. Troubleshooting Message Causes Solutions "Exceeded the limit value for • The size of the selected Files or groups of files larger than 1 GB total data size of the file exceeds 1 GB. cannot be printed. selected files. Cannot select •...
  • Page 189 When Messages Are Displayed on the Control Panel Message Causes Solutions "Address Book is currently in The machine currently Wait a while, and then retry the use by another function. cannot perform operation. Authentication has failed." authentication because the Address Book is being used by another function.
  • Page 190 10. Troubleshooting Message Causes Solutions "Classification Code is The classification code is not Select Optional for classification code. incorrect." supported with the printer For details about how to specify driver. classification code settings, see "Configuring Classification Codes", Print "Collate has been Collate was canceled.
  • Page 191 When Messages Are Displayed on the Control Panel Message Causes Solutions "Document Server is not You cannot use the • For details about using Document available to use. Cannot Document Server function. Server function, contact your store." administrator. • For details about how to set permissions, see Security Guide "Duplex has been Duplex printing was...
  • Page 192 10. Troubleshooting Message Causes Solutions "Exceeded max. number of While using the error job Delete Hold Print files (automatic) or files. (Auto)" store function to store unneeded files stored in the machine. Normal Print jobs as Hold Print files, the maximum file capacity for file storage or Hold Print file management (automatic) was exceeded.
  • Page 193 When Messages Are Displayed on the Control Panel Message Causes Solutions "HDD is full." The hard disk became full • Delete unneeded files stored in the while printing a Sample machine. Print, Locked Print, Hold • Reduce the data size of the Print, or Stored Print file.
  • Page 194 10. Troubleshooting Message Causes Solutions "Insufficient Memory" A memory allocation error PCL 5e occurred. Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. PCL 6 On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/Raster:"...
  • Page 195 When Messages Are Displayed on the Control Panel Message Causes Solutions "The selected paper size is Job Reset is automatically Specify the correct paper size, and not supported. This job has performed if the specified then print the file again. been cancelled."...

  • Page 196: Messages Displayed When Using The Scanner Function

    10. Troubleshooting Messages during Direct print from a memory storage device(s) Message Causes Solutions "99: Error" This data cannot be printed. Check that the data is valid. For details The specified data is either about the kinds of data supported by corrupt or not supported by the Direct printing function from the Direct printing function...
  • Page 197 When Messages Are Displayed on the Control Panel Message Causes Solutions "Connection with the The destination computer Check whether the computer name and destination has failed. Check name or folder name is the folder name for the destination are the settings. Entered path invalid.
  • Page 198 10. Troubleshooting Message Causes Solutions "Cannot write on the The memory device is faulty, • Check to see if the memory device memory storage device. or the file name contains a is defective. Check the memory storage character that cannot be •...
  • Page 199 When Messages Are Displayed on the Control Panel Message Causes Solutions "The data could not be sent A time out occurred when • Reduce the number of originals, because the PC timed out using WSD Scanner. Time and then scan again. before it was sent."...
  • Page 200 10. Troubleshooting Message Causes Solutions "Exceeded max. data The scanned data exceeded Specify the scan size and resolution capacity. Check the maximum data capacity. again. Note that it may not be possible scanning resolution, then to scan very large originals at a high press the Start key again."...
  • Page 201 When Messages Are Displayed on the Control Panel Message Causes Solutions "Exceeded max. number of The file being stored has Specify whether to store the data or pages per file. Do you want exceeded the maximum not. Scan the pages that were not to store the scanned pages number of pages for one file.
  • Page 202 10. Troubleshooting Message Causes Solutions "Exceeded time limit for A network error has • Try the operation again. If the LDAP server search. Check occurred and connection message is still shown, the the server status." has failed. network may be busy. •...
  • Page 203 When Messages Are Displayed on the Control Panel Message Causes Solutions "Memory is full. Press [Write] The scan could not be Select whether or not to save the to write the current scanned completed because there scanned document to the memory data to the memory storage was insufficient hard disk device.
  • Page 204 10. Troubleshooting Message Causes Solutions "Programmed. Cannot The destinations selected WSD destinations and DSM program the destination(s) while registering to the destinations cannot be registered to the that is not programmed in program contain a folder program because they cannot be the address book."...
  • Page 205 When Messages Are Displayed on the Control Panel Message Causes Solutions "Some destinations cannot If you have selected multiple Using Web Image Monitor, check the receive encrypted files. destinations including file encryption settings for all Sending to these destinations for which destinations.
  • Page 206 10. Troubleshooting Message Causes Solutions "The number of destinations The e-mail has too many Split the destinations into two or more that can be specified at the destinations. groups. same time is as shown above." "The program is recalled. The program contains a For details about how to set Cannot recall the destination for which the...
  • Page 207 When Messages Are Displayed on the Control Panel Message Causes Solutions "Updating the destination list A network error has • Check whether the server is has failed. Try again?" occurred. connected. • Antivirus programs and firewalls can prevent client computers from establishing connection with this machine.
  • Page 208 10. Troubleshooting Message Causes Solutions "You do not have the The logged in user name For details about how to set privileges to use this does not have permission for permissions, see Security Guide function." the selected function. "Exceeded max. data The data being scanned is Reduce the resolution or [Specify Size] capacity.
  • Page 209 When Messages Are Displayed on the Control Panel Message Causes Solutions "Check original's Documents may sometimes Change the orientation of the original, orientation." not be scanned depending and then try to scan the original again. on a combination of items such as the specified scaling factor and document size.
  • Page 210 10. Troubleshooting Message Causes Solutions "XXX cannot be YYY The device certificate (S/ A new device certificate (S/MIME) because the device MIME) has expired. must be installed. For details about certificate used for the S/ how to install a device certificate (S/ MIME signature is not MIME), see Security Guide currently valid."...

  • Page 211: When Messages Are Displayed On Your Computer Screen

    When Messages Are Displayed on Your Computer Screen When Messages Are Displayed on Your Computer Screen Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. If a message not described here appears, act according to the message.
  • Page 212 10. Troubleshooting Message Causes Solutions "Cannot find "XXX" scanner The machine is not • Check that the previously used used for the previous scan. connected to the network scanner is connected to the "YYY" will be used instead." correctly. network correctly. ("XXX"...
  • Page 213 When Messages Are Displayed on Your Computer Screen Message Causes Solutions "Error has occurred in the An error has occurred in the • Check whether the network cable scanner driver." driver. is connected correctly to the client computer. • Check whether the Ethernet board of the client computer is recognized correctly by Windows.
  • Page 214 10. Troubleshooting Message Causes Solutions "Insufficient memory. Reduce Scanner memory is • Reset the scan size. the scanning area." insufficient. • Lower the resolution. • Set with no compression. For details about the settings, see TWAIN driver Help. The problem may also be due to the following causes: •...
  • Page 215 When Messages Are Displayed on Your Computer Screen Message Causes Solutions "Scanner is in use for other A function of the machine • Wait for a while, and then function. Please wait." other than the Scanner reconnect. function is being used such •...
  • Page 216 10. Troubleshooting Message Causes Solutions "Scanner is not available. Network communication is • Check whether the machine's host Check the scanner not available because the name is specified in the Network connection status." machine's IP address could Connection Tool. For the WIA not be obtained from the driver, check the [Network host name.

  • Page 217: 11. Appendix

    Bluetooth SIG, Inc. and any use of such marks by Ricoh Company, Ltd. is under license. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.
  • Page 218 11. Appendix...
  • Page 219 INDEX 2 Sided Print............. E-mail address........112, 113, 114 E-mail destination....... 112, 113, 114 Energy Saver key..........Address book 11, 77, 78, 106, 108, 109, 112, 113 Enlarging originals..........ADF.............. 8, 26, 50 Enter key..............ADF cover.............. Envelope............69, 146 ADF cover open lever...........
  • Page 220 IP-Fax..............Paper capacity............ Paper guides............Journal..............Paper size............ 133, 140 Paper thickness............ LAN-Fax............. 9, 17 Paper tray............Language............... Paper type............Loading orientation-fixed paper......Paper weight............Loading paper..........127, 131 Paperless Fax............. 9, 17 Loading two-sided paper........PCL..............91, 92 Locked Print............. 15, 95 Placing originals............
  • Page 221 Sending stored documents........Shared folder............Ventilation holes..........26, 27 Shortcut icon........12, 35, 36, 37 Simple Screen key..........Slit for handset............Web Image Monitor......23, 123, 125 Slot................SMB folder......... 106, 108, 109 Sort..............Zoom..............14, 71 Standard printing........... Standard tray............Start key..............
  • Page 222 MEMO M161-7530...
  • Page 223 © 2013...
  • Page 224 M161-7530...

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