ZyXEL Communications 310 User Manual page 533

The default admin account is always authenticated locally, regardless of the authentication method
setting. (See
The ZyWALL fails to authentication the ext-user user accounts I configured.
An external server such as AD, LDAP or RADIUS must authenticate the ext-user accounts. If the
ZyWALL tries to use the local database to authenticate an ext-user, the authentication attempt will
always fail. (This is related to AAA servers and authentication methods, which are discussed in
Chapter 31 on page 400
I cannot add the admin users to a user group with access users.
You cannot put access users and admin users in the same user group.
I cannot add the default admin account to a user group.
You cannot put the default admin account into any user group.
The schedule I configured is not being applied at the configured times.
Make sure the ZyWALL's current date and time are correct.
I cannot get a certificate to import into the ZyWALL.
For My Certificates, you can import a certificate that matches a corresponding certification
1
request that was generated by the ZyWALL. You can also import a certificate in PKCS#12 format,
including the certificate's public and private keys.
You must remove any spaces from the certificate's filename before you can import the certificate.
2
Any certificate that you want to import has to be in one of these file formats:
3
• Binary X.509: This is an ITU-T recommendation that defines the formats for X.509 certificates.
• PEM (Base-64) encoded X.509: This Privacy Enhanced Mail format uses lowercase letters,
uppercase letters and numerals to convert a binary X.509 certificate into a printable form.
• Binary PKCS#7: This is a standard that defines the general syntax for data (including digital
signatures) that may be encrypted. A PKCS #7 file is used to transfer a public key certificate. The
private key is not included. The ZyWALL currently allows the importation of a PKS#7 file that
contains a single certificate.
ZyWALL 110/310/1100 Series User's Guide
Chapter 31 on page 400
and Chapter 32 on page
for more information about authentication methods.)
409, respectively.)
Chapter 44 Troubleshooting
533