Pitney Bowes DM50 Series Operator's Manual
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Pitney Bowes DM50 Series Operator's Manual

K700 series digital mailing system
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DM50 Series Digital Mailing System
(K700 series)
Operator Guide
UK and ROI Version

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Summary of Contents for Pitney Bowes DM50 Series

  • Page 1 DM50 Series Digital Mailing System (K700 series) Operator Guide UK and ROI Version...

  • Page 3: Table Of Contents

    Table of Contents 1 • Introduction About Your DM50 Series ............1-1 About Downloads to Your DM50 Series ......... 1-2 Postal Requirements ............... 1-3 Safety ..................1-4 Specifications ................1-6 Equipment ................. 1-6 Material ................1-6 Meter Specifications ............1-7 2 •...
  • Page 4 System ..................5-3 Adding Postage to Your DM50 Series ........5-3 Connecting to the Data Centre (Other than for postage) ..5-4 Downloads from the Data Centre to Your DM50 Series ....5-4 6 • System Settings Machine Settings ..............6-1 Setting System Time ...............
  • Page 5 Table of Contents Using the Text Ad Option ............6-10 What is a Text Ad? ............6-10 Creating a new Text Ad ............ 6-10 Viewing a Text Ad .............6-11 Edit a Text Ad ..............6-11 Delete a Text Ad .............. 6-12 Other Settings ...............
  • Page 6 Table of Contents 10 • Troubleshooting Getting Help ................10-1 Error Messages ..............10-2 Nothing Displays ..............10-3 Printing is Incomplete, Streaked, or Poor Quality ....10-3 Display is Difficult to Read ............ 10-4 Problems Dialling Out ............10-4 Accidentally Printing the Wrong Postage ......10-4 11 •...

  • Page 7: Introduction

    USB communication port NOTE: Although this guide describes all the features listed above, your DM50 Series is a configurable system and availability of the features will depend on your model, options purchased and your country requirements. Inclusion in this guide does not guarantee availability of a particular model or feature within your country.

  • Page 8: About Downloads To Your Dm50 Series

    The IntelliLink® postage meter system technology gives you the ability to: Add postage funds conveniently You can add funds to your DM50 Series electronically via the Postage by Phone Data Centre (requires an analogue phone line or an internet enabled PC and PC Meter Connect™ software).

  • Page 9: Postal Requirements

    1 • Introduction Postal Requirements The meter on your mailing machine is licensed by your Postal Authority and you must follow some basic requirements. • Mail must have the correct date and postage amount in the meter stamp. • Always ensure that your meter stamp prints are clear and complete.

  • Page 10: Safety

    Safety Follow the normal safety precautions for all office equipment: • Use only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters can cause an explosive-like condition that could result in personal injury and/or property damage.
  • Page 11 1 • Introduction • Be certain the area in front of the wall receptacle into which the machine is plugged is free from obstruction. • Before clearing a stoppage, be sure machine mechanisms come to a stop. • When removing stalled material, avoid using too much force to protect against minor personal injury and damaging equipment.

  • Page 12: Specifications

    1 • Introduction Specifications Equipment Size of Base Model: 213mm High x 351mm Long x 264mm Deep Size of Base Model with Optional Scale: 231mm High x 351mm Long x 264mm Deep Weight: 3.6kg without scale, 4.0kg with scale Power Requirements: 220-240 VAC, 50/60Hz. 0.25A Communications Ports: 1 USB;...

  • Page 13: Meter Specifications

    Postage by Phone Piece Count: Up to 8 digits (nonresettable) All Pitney Bowes postage meters are manufactured in accordance with An Post’s and Royal Mail’s Franking Machine Standards. This includes ascending register security, which will lock the ascending registers when the first frank takes the most significant digit of the ascending register to 9.
  • Page 14 1 • Introduction SDC667C...

  • Page 15: Getting To Know Your Dm50 Series

    1. Control Panel—allows you to enter and set up information on your meter. 2. LED—lights amber when your DM50 Series meter is low on ink (one blink indicates the DM50 Series meter is out of ink). 3. Scale (optional in some markets)—allows you to weigh a mail piece so you or the DM50 Series meter, can calculate the correct postage.

  • Page 16: Control Panel

    LCD. 2. Lock Key—prevents unauthorised use of your DM50 Series meter if the lock feature is set up and the DM50 Series meter is in "sleep mode". Entering your four-digit password unlocks (wakes-up) the meter.
  • Page 17 2 • Getting to Know Your DM50 Series 6. Clear/Back—allows you to clear or cancel an entry or return to the previous screen/level of menu. 7. Alpha/Numeric Keypad—allows you to type in numbers and letters for account names, postage values, and other information.

  • Page 18: Dm50 Series Digital Postage Meter-Rear

    2 • Getting to Know Your DM50 Series DM50 Series Digital Postage Meter – Rear 1. Phone Connector—allows you to connect to an analogue phone line, such as one that a Fax machine uses. The connector accepts a standard phone plug (supplied). When your DM50 Series meter is connected to an analogue phone line, you can add postage by pressing Funds and following the prompts.

  • Page 19: Running Mail

    Section 3 Running Mail Before You Begin Before you run mail on your system, review the Checklist, Home Screen, and Applying Postage sections below and on the next page. Checklist • Make sure your mailing system is plugged into a properly grounded power receptacle.

  • Page 20: Selecting Postage

    For applying postage, the DM50 Series does not have to be connected to a phone line. However, when you need to add funds to your DM50 Series, it must be connected to an analogue phone line (see Section 5 - Adding Postage/ Connecting to Data Centre for more information).

  • Page 21: Weight Hold Mode

    Enter/yes to confirm. 3. Key in the weight in grammes then press Enter/yes. 4. If no class has been selected, the DM50 Series will automatically request that you choose a class now. Select the desired class and then follow the prompts for the options and/or services available for this postal class.

  • Page 22: Keying In The Postage Directly (Not Available In Uk)

    3 • Running Mail Keying In the Postage Directly (Not available in the UK) 1. From the Home screen, enter the postage using the numeric keys. There is no need to enter the decimal point. 2. Press Enter/yes to confirm the amount. Misc Payment Carrier (UK Only) Occasionally, your postal authority may need an additional payment (underpayment, etc).

  • Page 23: Envelope Messaging

    NOTES: • Graphic Ads are available on all models. Some are preinstalled on your system and additional custom Graphic Ads can be ordered from Pitney Bowes. • Text Ads are an option only available on certain models. • Graphic Ads and Text Ads print in the same location and so cannot be printed together on a postal impression.

  • Page 24: Advancing The Date Print

    You can always return the printed date to the current date. • You cannot change the printed date to a date earlier than the DM50 Series meter's internally held date (in an effort to "backdate" the mail). • The number of days you can advance the print is limited to 30 days.

  • Page 25: Checking And Clearing The Batch Count

    3. Press Clear/Back to return to the Home screen. Printing a Record of the Batch Count information The DM50 Series can print a Funds Report containing the batch information. Refer to Section 8, Reports for more information. Clearing the Batch Count CAUTION: Make sure you really want to clear the batch register;...

  • Page 26: Printing Mail

    Messaging, etc.) as described previously in this section. 2. Keeping the envelope or tape sheet against the registration wall, slide it into the DM50 Series. The system prints the digital meter impression and indicates when to remove the mail piece.
  • Page 27 3 • Running Mail IMPORTANT: Always ensure that your prints are clear and complete. Poor prints may be rejected by your Postal Authority. If you notice missing lines in the print as shown in the illustration, clean the printer nozzles as described on page 7-4 of this guide.
  • Page 28 3 • Running Mail 3-10 SDC667C...

  • Page 29: Printing Options

    Section 4 Printing Options Printing Options In addition to printing postage, your DM50 Series can print a Date and Time stamp or Envelope Messaging only onto incoming mail. NOTE: These options may be an added cost option on your model or may not be available.

  • Page 30: Printing Envelope Messaging Only (No Meter Stamp)

    Home screen displays the name of the graphic or text ad selected and the 'ad only' reminder. 4. Keeping the envelope against the registration wall, slide it into the DM50 Series. The system prints the Envelope Messaging and indicates when to remove the mail piece. Registration Wall NOTE: When you want to revert to normal printing, press Clear/ Back and answer Enter/yes at the "Return to Printing Postage"...

  • Page 31: Adding Postage

    PC connected to the internet with PC Meter Connect™ software installed. Connection Using PC Meter Connect™ or Phone? Your Mailing System can connect to Pitney Bowes systems via your PC's exisiting internet connection using PC Meternet Connect™ software instead of an analogue telephone line.

  • Page 32: Connecting Your Dm50 Series To An Analogue Phone Line

    • Residential phone lines. Checking Funds (Postage) Available in your DM50 Series 1. Press Funds. The amount left (Unused) in the DM50 Series displays. 2. Press the Review ▲▼ keys for additional information on batch values. 4. Press Clear/Back to return to the Home screen.

  • Page 33: Checking Your Account Balance In The Postage By Phone® System

    Checking Your Account Balance in the Postage By Phone® System To check your Postage By Phone® system account balance: 1. Connect your DM50 Series to an analogue phone line or via PC Meter Connect™. 2. Press Funds. The amount left (Unused) in the DM50 Series displays.

  • Page 34: Connecting To The Data Centre (Other Than For Postage)

    You can connect to the Data Centre to download a feature you ordered, comply with Postal Authority inspection regulations, etc. 1. Connect your DM50 Series meter to an analogue phone line or via PC Meter Connect™. 2. Press Options.
  • Page 35 5 • Adding Postage/Connecting to Data Centre System Update If there has been a feature enhancement or other non-essential update to the software that runs your machine, you will be notified that a system update is available. If there are new ads that you ordered available, you will be notified that you can perform a download to obtain these.
  • Page 36 5 • Adding Postage/Connecting to Data Centre Postal Rate Update (mandatory) Postal rates change periodically as defined by your Postal Authority. If new rates are available, you can download them quickly and easily directly from the Data Centre. The new rates are normally available for download at least 7 days before the effective date.

  • Page 37: Machine Settings

    Section 6 Machine Settings Machine Settings Machine Settings Machine settings allow you to customise your DM50 Series for the way you run your mail and add security to those features that are sensitive to your organisation. These settings include: •...

  • Page 38: Setting Display Contrast

    Envelope Messaging, no class is selected, and a postage amount is already on the screen, these are the conditions that will be recorded by your DM50 Series when you define the preset feature.

  • Page 39: Turning The Preset Feature On Or Off

    Home screen displays. Storing a New Preset 1. Establish the proper settings on your DM50 Series meter that you want the preset to contain. Depending on the class and weight that is currently displayed on your machine and the options you have purchased, you may be able to store postage, class, weight, date, Envelope Messaging, and inscription.

  • Page 40: Viewing The Preset

    6 • Machine Settings Viewing the Preset 1. Press Options. 2. Use the Review ▲▼ keys to scroll to "Change Setup?", then press Enter/yes to confirm. 3. Use the Review ▲▼ keys to scroll to "Use preset setup?", then press Enter/yes to confirm. 4.

  • Page 41: Setting/Disabling The Lock Code

    5. When finished, follow prompts to return to the Home screen. IMPORTANT INFORMATION Your DM50 Series contains postal funds and if you opt to use the 4-digit Lock Code to secure the funds, it is important that you do not allow your Lock Code to be compromised if the machine is used in an open area.

  • Page 42: Setting Sleep Mode Activation Time

    6 • Machine Settings Setting Sleep Mode Activation Time You can set the amount of time the DM50 Series meter waits until entering "sleep mode". When the DM50 Series meter is in sleep mode, the display is blank (except for the time in the lower right corner of the display) and you can't process mail.

  • Page 43: Setting The High Value Warning

    The DM50 Series will warn you when your postage (funds) unused in the machine reaches an amount you specify. This warning acts as a reminder for you to add more postage to your DM50 Series (by connecting to the Data Centre and downloading funds).

  • Page 44: Settings For The Scale

    6 • Machine Settings Settings for the Scale The settings described below affect the use of your scale. Reset Scale to Zero Use this setting to reset the scale to zero if any weight other than 0g appears on the display with the scale platform empty. 1.
  • Page 45 6 • Machine Settings Entering the Prefix for Dialling Out to the Data Centre You can tell the DM50 Series if you need to dial a prefix number (like 9) to get an outside line when dialling out to the Data Centre.

  • Page 46: Using The Text Ad Option

    6 • Machine Settings Using the Text Ad option Text Ads are only available as an option on certain models of DM50 Series. What is a Text Ad? A Text Ad is a user defined message typed in via the machine’s keyboard that can be printed on your digital meter impression.

  • Page 47: Viewing A Text Ad

    6 • Machine Settings Viewing a Text Ad 1. Press Options. 2. Use the Review ▲▼ keys to scroll to "Change Setup?", then press Enter/yes to confirm. 3. Use the Review ▲▼ keys to scroll to "Use text Ad setup?", then press Enter/yes to confirm.

  • Page 48: Delete A Text Ad

    Text Ad, or press No and follow the screen prompts to return to the Home screen. Other Settings Within the menus of your DM50 Series you will see some other settings available. These should only be changed under instruction of a representative of your machine supplier.

  • Page 49: Ink Maintenance

    Your actual ink usage will vary, based on how frequently you use your DM50 Series, the graphic printed and environmental conditions. The DM50 Series display tells you when the ink supply is low or exhausted. “Low Ink" and amber LED lit - Replace the ink cartridge soon. If you don’t have a replacement cartridge on hand, you should order one...
  • Page 50 7 • Ink Maintenance Replacing the Ink Cartridge (continued) 4. Open the top cover and locate the ink cartridge (see white circle in illustration.) 5. Press the top of the ink cartridge latch (on the green "unlock" icon). 6. Tilt the old cartridge towards you and lift out. Discard the old cartridge.

  • Page 51: Printing Test Pattern

    7 • Ink Maintenance Replacing the Ink Cartridge (continued) 10. Close the DM50 Series meter cover. Press Enter/yes. 11. Press Enter/yes to confirm the replacement. A print head initialisation occurs which lasts about 2-3 minutes. 12. When prompted, insert an envelope/tape sheet to print a test pattern to confirm print quality.

  • Page 52: Cleaning Printer Nozzles

    6. At the "Is test pattern OK" prompt... If the print is OK, press Enter/yes. If the print still has missing lines, press no and the DM50 Series will perform another cleaning cycle. 7. When finished, follow the prompts to return to the Home screen.

  • Page 53: Replacing The Print Head

    7. When prompted, insert an envelope/tape sheet to print a test pattern to confirm print quality. 8. If the test pattern looks good, press Enter/yes. If the print has missing lines, press no and the DM50 Series will perform another cleaning cycle. Good Test Print...

  • Page 54: Replacing The Ink Tray

    7 • Ink Maintenance Replacing the Ink Tray IMPORTANT: This procedure should only be done under the direction of or with the permission of a representative of your machine supplier. 1. Press Options. 2. Use the Review ▲▼ keys to scroll to "Use ink functions?", then press Enter/yes to confirm.

  • Page 55: Reports

    Section 8 Reports Reports Your DM50 Series allows you to view and print reports for funds usage, postage refills, postage tracked by account, and other valuable data. The printable reports are printed directly from your DM50 Series onto an envelope or tape sheet.

  • Page 56: Account Reports

    8 • Reports Account Reports If you have the optional accounting feature on your DM50 Series, you can view and print your account totals at any time. You may want to do this before you clear or delete an account, such as at the end of a fiscal year.

  • Page 57: Software Version Report

    5. The report is printed. Follow the prompts to return to the Home screen or to print another report. View Software Versions (not printed) This report lists software information about your DM50 Series meter on the display; it is not printed. 1. Press Options.
  • Page 58 8 • Reports SDC667C...

  • Page 59: Optional Departmental Accounting Feature

    Optional Departmental Accounting Feature When you purchase the optional accounting feature, you can set up your DM50 Series to track postage costs incurred by individuals or departments in your organisation (e.g., Tom, Jane, Sales, A/R, etc.). Your DM50 Series stores the following information for each account: •...

  • Page 60: Creating An Account

    9 • Departmental Accounting Creating an Account You need to create an account before you can use the departmental accounting feature to track postage. 1. Press Options. 2. Use the Review ▲▼ keys to scroll to "Use Accounting functions?", then press Enter/yes to confirm. 3.

  • Page 61: Editing An Existing Account

    9 • Departmental Accounting Editing an Existing Account You can edit an account name and password if you wish. 1. Press Options. 2. Use the Review ▲▼ keys to scroll to "Use Accounting functions?", then press Enter/yes to confirm. 3. Use the Review ▲▼ keys to scroll to "Edit an existing Account?", then press Enter/yes to confirm.

  • Page 62: Clearing All Or Some Of The Accounts

    9 • Departmental Accounting Clearing All or Some of the Accounts You can clear the postage totals in an account when necessary (for example, at the end of a fiscal year). IMPORTANT: Make sure your really want to clear an account. Once you do, the account information is gone forever.

  • Page 63: Deleting An Account

    9 • Departmental Accounting Deleting an Account You can delete an account when necessary. IMPORTANT: Make sure your really want to delete an account. Once you do, the account information is gone forever. We suggest you print an accounting report first (see section 8, Reports) before deleting.
  • Page 64 9 • Departmental Accounting SDC667C...

  • Page 65: Troubleshooting

    Details of how to contact your machine supplier will be either in a separate document supplied with your DM50 Series, on the back cover of this guide, or on a sticker applied to your DM50 Series. IMPORTANT INFORMATION The DM50 Series has been approved for use in the Republic of Ireland by An Post and in the UK by Royal Mail.

  • Page 66: Error Messages

    10 • Troubleshooting Error Messages From time-to-time your DM50 Series may display an alert or error message. An alert tells you that something needs attention; an error message usually tells you about a DM50 Series condition you can fix. Message Description Action...

  • Page 67: Nothing Displays

    10 • Troubleshooting Nothing Displays 1. The DM50 Series meter may be in sleep mode. Press any key to wake it. 2. Is power cord plugged into both the DM50 Series meter and the wall outlet? Make sure the power cord is not connected to a switched wall outlet with the outlet turned off.

  • Page 68: Display Is Difficult To Read

    (the same type you connect your fax to). Also make sure the phone line connectors are firmly seated. Incorrect DM50 Series settings One or more of the DM50 Series settings may be set up wrong. Go to Section 6 - Machine Settings and check the following: •...

  • Page 69: Supplies And Options

    All supplies, accessories and options are available from your machine supplier. Contact details are given on a separate document supplied with your DM50 Series, on the rear page of this guide and/or on a 'sticker' applied to the machine. Supplies Your DM50 Series requires certain supplies to function properly.

  • Page 70: Options

    Options A number of flexible options are available so you can tailor your DM50 Series to meet your exact needs today, and expand it as your business grows tomorrow. Contact your machine supplier who will advise you about the options available on your model.

  • Page 71: When Is Text Entry Used

    Appendix A Enter Text How to When is Text Entry Used? Text is entered for these functions: • Entering a Text Ad (optional feature) • Naming an Account (with optional Departmental Accounting) • International mail (selecting a country) How is Text Entry Done? Text entry is done via the numeric keypad in a fashion similar to current mobile phone text entry.

  • Page 72: Special Characters

    Appendix A • How to Enter Text Special Characters Special characters are accessed by repeatedly pressing the “1” key. Special characters include: Symbol Name Comma & Ampersand Asterisk Period Colon Currency symbol Minus sign (dash) Question mark Forward slash Backward slash Open parenthesis Close parenthesis Exclamation point...

  • Page 73: Glossary

    Departmental Accounting feature is purchased. You can assign a unique name to each account. The DM50 Series stores the total postage used and the number of mail pieces processed for each account. Ascending Register (Used) — The total amount of postage used since the machine was placed in service.
  • Page 74 It also permits convenient postal inspection by phone. Preset — A DM50 Series setting you can call up at the push of a button. The preset can hold a postage amount, account, Envelope Messaging, inscription and class of service.
  • Page 76 Harlow, Essex, CM19 5BD, UK www.pitneybowes.co.uk PB Form SDC667C RevD (01-12) © Pitney Bowes Limited, 2012 We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

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