Problems While Configuring The Terminal - Intermec Trakker Antares 243X User Manual

Chapter 4— Troubleshooting and Maintaining the Terminal
Problems While Operating the Terminal (continued)
Problem
The terminal appears to be locked up and
you cannot enter data.

Problems While Configuring the Terminal

Problems While Configuring the Terminal
Problem
On the 2435, you configure the security ID and
the changes do not appear to be saved.
You are configuring SOM or EOM in the
Configuration Menu and cannot set two
characters.
You are scanning a configuration command to set
one of the serial port parameters and hear three
low beeps. For example, you are trying to set
EOM or SOM.
You scan or enter an option for the Scanner
Selection configuration command and you hear
three low beeps.
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Solution
Try these possible solutions:
•
(2435 only) Wait at least 10 seconds and try again. If the 2435 is still
connecting to the Intermec Gateway or DCS 30X or host, it will
ignore any input from the keypad or scanner. Make sure the Network
Connect status icon is on before continuing.
•
Scan a bar code label to see if the terminal responds.
•
Follow the instructions in "Troubleshooting a Locked Up
Application" on page 80.
•
If the terminal will not boot or reset, contact your local Intermec
service representative for help.
If you have trouble configuring the terminal, check these possible
problems and solutions.
Possible Solution
You can only set the security ID with the RF network enabled.
The Network Activate command must be set to the RF network
before you can save any changes to the Security ID command.
You may have a space in the SOM or EOM field. The space does
not show, but it is a valid character. To delete a space from the
field, put the cursor in the field and press
orange > key and then the green > key, or press the green key
and D. Now set the two-character value for SOM or EOM.
The order in which you scan serial port protocol configuration
commands is important. Configurable Serial Port (CSP) protocol
uses EOM to determine the serial communications mode. When
EOM is disabled, the terminal communicates in Character mode.
When EOM is enabled, the terminal communicates in Frame
mode.
To use Frame mode, you need to set EOM first. Next, configure
Handshake, Configuration Commands Via Serial Port, LRC,
SOM, and then Poll. To use Character mode, you need to
disable these same parameters in reverse order.
For help, see "Using Serial Communications on the Terminal"
on page 51.
You may have scanned or entered a Scanner Selection command
that does not apply to the type of scanner that you have installed.
Try scanning or entering the Scanner Selection command again
and select an option for the type of module you have installed.
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Trakker Antares 243X Handheld Terminal User's Manual
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