Problems While Configuring Security - Intermec CK30 User Manual

Chapter 6 — Troubleshooting and Maintaining the CK30
Problems While Operating the CK30 (continued)
Problem
The computer appears to be locked
up and you cannot enter data.
You cannot type a character on the
keypad or you can only type
uppercase or lowercase letters.

Problems While Configuring Security

Problems While Configuring Security

Problem
The CK30 indicates that it is
authenticated, but it does not
communicate with the host.
You receive a message saying "The
server certificate has expired or your
system date is incorrect" after you
cold boot the CK30.
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Solution
• (CK30 with an 802.11b/g radio only) Wait at least 10
seconds and try again. If the CK30 is still connecting to
the Intermec Application Server or the host, it ignores any
input from the keypad or scanner.
• Press I to turn off the CK30 and then press I again to
turn on the CK30.
• Press and hold the I button for five seconds to warm boot
the CK30.
• Perform a cold boot on the CK30. For help, see "Cold
Booting the CK30" on page 129.
• Try reloading the firmware. For help, see "Upgrading
Your CK30" on page 99.
• If the CK30 will not boot or reset, contact your local
Intermec service representative for help.
You may have accidentally locked a modifier key on the
keypad. Check the CK30 status bar to see if it contains an
icon with a locked symbol. Press the necessary key sequence
to unlock the key. For help, see "Using the Keypad" on
page 8.
If you have trouble configuring the computer for security, check
these problems and possible solutions.
Solution
Make sure that the CK30 IP address, host IP address, subnet
mask, and default router are properly configured for your
network.
Set the date and time on the CK30 and save your settings.
CK30 Handheld Computer User's Manual