Problems Communicating With Rf Network Devices - Intermec Trakker Antares 243X User Manual

Chapter 4— Troubleshooting and Maintaining the Terminal
Problems While Configuring 802.1x Security (continued)
Problem
You are having trouble downloading the 802.1x
TTLS security option.
This error code appears on the Error Logger
screen:
0x037E
The terminal indicates that it is not authenticated
by emitting a high beep and a low beep.
This error code appears on the Error Logger
screen:
0x513
The terminal indicates that it is not authenticated
by emitting a high beep and a low beep.
This error code appears on the Error Logger
screen:
0x542

Problems Communicating With RF Network Devices

Problems Communicating With RF Network Devices
Problem
You are sending and receiving information
through the network, and the terminal appears to
be operating slowly.
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Possible Solution
802.1x TTLS security requires your terminal to have the 4MB
flash memory option. To upgrade your terminal with the 4MB
flash option, contact your local Intermec representative.
The root Certificate Authority certificate on your terminal
cannot validate the server certificate:
•
Make sure your Odyssey server is using a server certificate that
matches the root certificate loaded on your terminal.
•
Verify the root certificate in the CACERT.PEM file on your
terminal's C drive.
For help, see the documentation that shipped with your Odyssey
server software.
Neither of the server certificate common names configured on
your terminal matches the server certificate common name in the
active server certificate on your Odyssey server:
•
Delete both server certificate common names on your
terminal to see if you can authenticate without checking the
server certificate common name.
•
Change one or both server certificate common names on your
terminal so that they match the server certificate common
names in the active server certificate on your Odyssey server.
For help, see "Server Certificate Common Name" in Chapter 6
of the 2400 Family system manual.
If the 2435 is not communicating with other devices in the RF network,
check these possible problems.
Possible Solution
The terminal may be configured for the 5x6, 6x8, or 12x16 font
type. These font type values may cause the 243X to scroll, and
therefore operate, more slowly when it displays information on
the screen. Change the font type to a value other than 5x6, 6x8,
or 12x16. For help, see "Display Font Type" or "Display
Spacing" in Chapter 6 of the 2400 Family system manual. If the
terminal continues to operate slowly, contact your local Intermec
service representative for help.
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Trakker Antares 243X Handheld Terminal User's Manual