Panasonic KX-TDE100 Feature Manual page 139

Queuing Feature
D
Five calls are waiting
in the queue. (Calls
4 through 8)
Call Distribution
B
Calls are distributed
using the assigned
method.
Extn.
101
Supervisor
2
Extension *
Extn.
100
Monitors or controls the
status of the ICD group.
® 9.1.6 ICD Group Features—Queuing
*1
® 9.1.7 ICD Group Features—Supervisory
*2
® 9.1.3 ICD Group Features—Log-in/Log-out
*3
1.
Group Call Distribution [® 9.1.2 ICD Group Features—Group Call Distribution]
Incoming calls are distributed using one of the following methods:
Distribution Method
Uniform Call Distribution
(UCD)
Priority Hunting
Ring
2.
Queuing Feature [® 9.1.6 ICD Group Features—Queuing]
If a preprogrammed numbers of extensions in an incoming call distribution group are busy, a
preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be sent to the
waiting callers.
3.
VIP Call [® 9.1.8 ICD Group Features—VIP Call]
It is possible to assign a priority to incoming call distribution groups so that incoming calls can be received
in priority order.
4.
Overflow Feature [® 9.1.5 ICD Group Features—Overflow]
Document Version 2009-12
Calls arrive at ICD group 1.
13
F
12
11
10
9
8
7
E
6
5
4
Extn. Extn. Extn.
102 103 104
ICD Group 1
A
Floating extension no.: 601
Name: Sales
Agents: 3
C
Calls are distributed evenly to a different extension each time
a call is received.
An idle extension is searched for in the specified order, always
starting from the same location.
All extensions in the incoming call distribution group ring
simultaneously.
Overflow Feature
a) Sends a busy tone (Busy on Busy), or
b) Redirects to the overflow destination.
Manual Queue Redirection
The longest waiting call in a queue
can be redirected to the overflow
destination by pressing the Hurry-up
button.
Extn. Extn.
105 105
Logged-in Logged-out
Description
9.1.1 ICD GROUP FEATURES
1
*
3
*
Feature Manual 139