Panasonic KX-TDE100 Feature Manual page 154

9.1.7 ICD Group Features—Supervisory
[Example]
<Incoming Call Queue Monitor Display>
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now
Max. Waiting Time
EXIT LOG
<Log-in/Log-out Monitor/Remote Control Mode with DSS Button light>
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now
Max. Waiting Time
EXIT
Conditions
•
Available Extension as a Supervisor Extension
a.
One supervisor extension can be assigned for each incoming call distribution group, but it need not
belong to the group.
b.
One extension can be the supervisor extension of more than one incoming call distribution group.
•
Available Paired DSS Console
This feature is available for the KX-T7640, KX-T7440, and KX-T7441.
•
Accumulation Value Clear
Accumulation value data (total incoming calls, total overflowed calls, lost calls, average queuing time) can
be cleared manually. The date and time of clearing is saved and is shown on the display (monitoring starting
date and time). When the value exceeds 99999 before clearing, "****" will be shown.
•
If a call to an incoming call distribution group is overflowed:
If the display is in idle status, it will change to monitor mode for the corresponding incoming call distribution
group automatically.
If the display is monitoring another incoming call distribution group, it will not change.
•
Other Features while in Monitor Mode
The supervisor can use other features on the extension (making calls, pressing the MESSAGE button,
etc.) even while in monitor mode. When each operation is finished, his telephone returns to the queue
monitor display.
154 Feature Manual
--- Date and time
--- ICD group's floating extension number and name
:00006
--- Number of calls waiting in the queue
:05'10
--- Elapsed waiting time of the call queuing the longest
SPRVS
Since JAN.29
Total Calls
Overflow Calls
Lost Calls
Average Waiting
EXIT
:00006
With
:05'10
Log-in/Log-out Monitor
DSS buttons show the status
of the corresponding group
members.
Light pattern Status
Green on Log-in (Ready)
Slow Green Flashing Log-in (Not Ready)
Red on Log-out
Off Extension in another ICD
group
09:10AM
--- Monitoring starting date and time
:00996
--- Total number of incoming calls
:00131
--- Total number of overflowed calls
:00039
--- Total number of lost calls
:02'12
--- Average queuing time
CLEAR
Log-in/Log-out Remote Control
Pressing a DSS button
changes the extension's
status as follows:
Status
Log-out
Log-in (Ready)
Light pattern
Red on
Green on
Document Version 2009-12