AT&T Synapse Installation Manual page 198

Symptom
Unable to receive incoming
faxes.
Unable to make phone calls
on the telephone that is part
of my fax machine.
Troubleshooting
Synapse Installation Guide
Probable Cause
Fax line not configured
properly.
System limitation.
Corrective Action
1. Log in to the WebUI as administrator, click
System Settings, then Fax Configuration.
2. Verify that Fax Line is set to the correct line.
3. Verify that the physical outside line on which incoming
faxes are received is connected to the chosen Fax Line
on the Gateway. If not, outgoing faxes will work but
incoming faxes will be directed to the Auto Attendant
instead of being directed to the fax.
4. Click .
Once an FXS is configured for fax, its integrated telephone

cannot be used for audio calls. If the fax machine has a
corded handset, it will not receive voice calls, and even
though a user may get a dial tone, dialing out is not
possible.
197
ATA Fax Configuration