AT&T Synapse Installation Manual page 176

Symptom
My Deskset soft keys have
changed.
Troubleshooting
Synapse Installation Guide
Probable Cause
The highlight bar has moved
to another line on the
screen.
Corrective Action
The soft keys reflect the call state and Deskset functions.

They change depending on which line is highlighted.
For example, there may be a held call, an active call, or an
incoming call on the screen. To view the soft keys for that
call, move the highlight bar by pressing the
Navigation key.
175
Other Deskset Features
or