Group Mailbox - AT&T Synapse Installation Manual

Group Mailbox

Symptom
Group Mailbox does not
work.
Group Mailbox is full even
though it has not reached
quota.
Unable to find a message.
The number of new
messages changed
spontaneously.
Troubleshooting
Synapse Installation Guide
Probable Cause
Needs an ATA to be
available.
The sum of the quotas for
individual Group Mailboxes
may exceed 60 minutes or
some Group Mailboxes do not
have quotas enabled. In other
words, quotas do not reserve
recording time for a given
Group Mailbox. Quotas only
limit the maximum amount of
recording time available for a
Group Mailbox.
Group Mailboxes are
accessed by multiple users.
Group Mailboxes are
accessed by multiple users.
Corrective Action
Group Mailboxes reside on the ATA. The ATA must be

connected. See "SB67050 ATA Installation" on page
The ATA allows for a total of 60 minutes of recording time

for all Group Mailboxes. You can assign quotas for
individual Group Mailboxes. Note that the sum of the
quotas for individual Group Mailboxes may exceed 60
minutes.
To free additional recording time for a Group Mailbox,

delete messages on any of the Group Mailboxes.
To prevent this problem from occurring again, reduce

quotas to add up to 60 minutes or less, and make sure
that all Group Mailboxes have quotas enabled.
Note that personal messages reside on the specific

desksets and do not affect Group Mailboxes recording
time.
Group Mailboxes are accessed by multiple users.

Messages can be marked as old or deleted by other users.
Group Mailboxes are accessed by multiple users.

Messages can be marked as old or deleted by other users.
200
ATA Group Mailbox
52.