AT&T Synapse Installation Manual page 193

Symptom
Multi-zone OHP is not
working and the FXS LED
(right of the ATA LCD screen)
for the FXS port that is used
for the OHP equipment is
OFF.
Multi-zone OHP is not
working and the FXS LED
(right of the ATA LCD screen)
for the FXS port that is used
for the OHP equipment is
solid GREEN.
Troubleshooting
Synapse Installation Guide
Probable Cause
The OHP can not be paged
at the same time as the
Desksets.
There may be a problem with
the paging equipment or its
setup.
There may be a problem with
the Paging Zone setup.
There may be a problem with
the connection between the
FXS port and the OHP system.
No signal is detected.
Inconsistent configuration.
A device other than an OHP
(such as a fax machine) is
connected to the FXS port
and has gone off hook.
Corrective Action
Page the Desksets and OHP separately.

Verify your paging equipment configuration. Check to see

if the OHP system has settings that need to be adjusted
to work with Synapse. Refer to your paging equipment
documentation or to your installer.
Verify that the Paging Zone you are paging is

Overhead Paging.
Verify the connection between the FXS port and your OHP

system. For background information and configuration
instructions, see "Overhead Paging Overview" on
page 22.
There is no signal when no one is paging.

Verify that your paging equipment is connected to FXS 1

or FXS 2. If not, connect it, and check your OHP
equipment connections.
Verify the WebUI configuration. See

Paging Devices" on page
Refer to your OHP product documentation for installation

and configuration instructions.
Verify the WebUI configuration. See

Paging Devices" on page
192
ATA Multi-Zone OHP to an FXS Port
"Verified Overhead
26.
"Verified Overhead
26.