Problem Solver; What To Do When A Message Is Displayed - Epson SureColor T-Series User Manual

Epson SureColor T-Series User's Guide

Problem Solver

What to do When a Message is Displayed

If the printer displays one of the messages shown below, refer to the solution listed and take the necessary steps.
Messages
Ink Cartridge Error
Ink cartridge cannot be
recognized. Insert again or replace
ink cartridge.
Ink Cartridge Error
Ink cartridge cannot be detected.
Insert again or replace ink
cartridge.
Ink Cartridge Error
Please install the correct ink
cartridge.
Ink Low
Paper Load Error
Paper from Roll 1 cannot be
detected.
Paper Load Error
Paper from Roll 2 cannot be
detected.
F/W Install Error
Firmware update failed.
Restart the printer.
Command Error
Check driver settings.
Reel Unit Error
Check Auto Take-up Reel Unit and
restart printer.
Reel Unit Error
Connect Auto Take-up Reel Unit
cable and restart printer.
Reel Unit Disconnected
Auto Take-up Reel Unit is
disconnected. Do you continue?
Problem Solver
What to do
Remove and reinsert the ink cartridge. If the message persists, insert a new ink
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cartridge (do not reinstall the cartridge that caused the error).
U"How to replace" on page 161
Condensation may occur in the ink cartridge. Leave it at room temperature for at
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least four hours before installing the ink cartridge.
U"Notes on handling ink cartridges" on page 21
Insert a genuine Epson ink cartridge approved for use in the printer.
U"Options and Consumable Products" on page 185
U"Replacing Ink Cartridges" on page 161
The ink is low. Ready a new ink cartridge.
U"Options and Consumable Products" on page 185
Remove and then reload the roll paper in question.
Before you reset the paper, cut the edge of the roll paper straight horizontally. Cut off
any jagged or folded sections.
If there is a problem with the edge, an automatic paper load error will occur.
Turn the printer off, wait for a few minutes, and then turn on the printer again.
Update the firmware again.
If this message appears on the LCD panel again, contact your dealer or Epson Support.
Press the W button and select Job Cancel to stop printing. Confirm that the printer
driver you are using supports this printer.
Turn the printer off, wait for a few minutes, and then turn on the printer again.
If this message appears on the LCD panel again, contact your dealer or Epson Support.
After reconnecting the cable connecting the auto take-up reel unit to the printer, turn
the printer off and then on again.
UThe Setup Guide supplied with the optional auto take-up reel unit.
The auto take-up reel unit is not connected. After reconnecting the cable connecting the
auto take-up reel unit to the printer, select No to turn the printer off. Turn the printer
again after a short pause.
UThe Setup Guide supplied with the optional auto take-up reel unit.
To continue printing without using the auto take-up reel unit, select Yes.
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