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KitchenAid Pro Line KHWV01RSS Technical Education

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Table of Contents
KAL-6
TECHNICAL EDUCATION
Pro Line
®
FRONT-LOADING
AUTOMATIC WASHER
MODEL KHWV01RSS
JOB AID 4317375

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  • Page 1 KAL-6 TECHNICAL EDUCATION Pro Line ® FRONT-LOADING AUTOMATIC WASHER MODEL KHWV01RSS JOB AID 4317375...
  • Page 2 GOALS AND OBJECTIVES The goal of this Job Aid is to provide information that will enable the In-Home Service Professional ® to properly diagnose malfunctions and repair the KitchenAid Pro Line Front-Loading Automatic Washer. The objectives of this Job Aid are to: •...
  • Page 3: Table Of Contents

    TABLE OF CONTENTS Page GENERAL ..........................1-1 Washer Safety ........................1-1 Model & Serial Number Designations ................1-2 Model & Serial Number Label And Tech Sheet Locations ..........1-3 Specifications ........................1-4 INSTALLATION INFORMATION .................... 2-1 Installation Requirements ....................2-1 Installation Instructions ......................
  • Page 4 Page COMPONENT TESTING ......................5-1 Pressure Switch ......................... 5-1 Detergent Dispenser Motor & Switch ................. 5-2 Inlet Valve Solenoids ......................5-2 Door Lock/Switch Assembly ....................5-3 Drain Pump Motor ......................5-4 Interference Filter ....................... 5-4 Heating Element & Temperature Sensor ................5-5 Drive Motor .........................
  • Page 5: General

    GENERAL WASHER SAFETY Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on the appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others.
  • Page 6: Model & Serial Number Designations

    MODEL & SERIAL NUMBER DESIGNATIONS MODEL NUMBER MODEL NUMBER PRODUCT GROUP K = KITCHENAID PRODUCT IDENTIFICATION H = HORIZONTAL AXIS - DOMESTIC FEATURE CODE W = WASHER FEATURE CODE V = PRO LINE SERIES YEAR OF INTRODUCTION R = 2005...
  • Page 7: Model & Serial Number Label And Tech Sheet Locations

    MODEL & SERIAL NUMBER LABEL AND TECH SHEET LOCATIONS The Model/Serial Number label and Tech Sheet locations are shown below. Model & Serial Number Label Location Tech Sheet Location (Behind Toe Panel)
  • Page 8: Specifications

    SPECIFICATIONS Model Number KHWV01RSS Color SS = Stainless Steel Electrical Requirements Heating Power 1,000W Max. Current Rated Current Voltage 120V Frequency 60 Hz Average Water Usage/ 14.8 Gal./56 L Normal Cycle 19 lbs. (9 kg.) Capacity 3.8 cu. ft. (IEC equiv.)
  • Page 9: Installation Information

    INSTALLATION INFORMATION INSTALLATION REQUIREMENTS Alternate parts TOOLS AND PARTS Gather the required tools and parts before start- If You Have You Will Need to Buy ing installation. Read and follow the instructions Laundry tub or Sump pump system (if not already provided with any tools listed here.
  • Page 10: Location Requirements

    LOCATION REQUIREMENTS • The location must be large enough to allow the washer door to be fully opened. Selecting the proper location for your washer • Additional spacing should be considered for improves performance and minimizes noise ease of installation and servicing. and possible washer “walk.”...
  • Page 11: Drain System

    DRAIN SYSTEM Recommended installation spaciing for recessed or closet installation, with or The washer can be installed using the standpipe without a pedestal drain system (floor or wall), the laundry tub drain • For closet installation with a door, minimum system, or the floor drain system.
  • Page 12: Electrical Requirements

    ELECTRICAL REQUIREMENTS • Do not ground to a gas pipe. • Check with a qualified electrician if you are WARNING not sure the washer is properly grounded. • Do not have a fuse in the neutral or ground circuit. GROUNDING INSTRUCTIONS For a grounded, cord-connected washer: Electrical Shock Hazard This washer must be grounded.
  • Page 13: Installation Instructions

    INSTALLATION INSTRUCTIONS ATTACH DOOR HANDLE Using a 13 mm wrench, loosen each of the bolts. Insert the 2 screws through the holes in Once the bolt is loose, move it to the cen- the door. ter of the hole, and completely pull out the Place the plastic washers onto the bolt, including the plastic spacer covering screws.
  • Page 14: Connect The Inlet Hoses

    Laundry tub drain or standpipe drain Using pliers, tighten the couplings with an additional two-thirds turn. Connect the drain hose form to the corrugated drain hose. NOTE: Do not overtighten or use tape or seal- ants on the valve. Damage to the valves can result.
  • Page 15: Secure The Drain Hose

    ATTACH DECORATIVE MAT Attach the blue water inlet hose to the washer’s cold (C) water faucet. Screw on Locate the 2 holes in the back of your coupling by hand until it is seated on the washer. washer. Using pliers, tighten the couplings with an additional two-thirds turn.
  • Page 16: Level The Washer

    LEVEL THE WASHER After the washer is level, use a 9/16˝ (14 mm) open-end wrench to turn the One foot has been installed at a different nuts on the feet tightly against the washer height on your new washer. The other three cabinet.
  • Page 17 Plug into a grounded 3 prong outlet. WARNING Read “Washer Use,” page 3-9. 10. To test and to clean your washer, measure 1/2 the detergent manufacturer’s recom- mended amount of HE High Efficiency detergent for medium sized loads. Pour the detergent into the detergent dispenser. Select NORMAL/CASUAL, and then select Electrical Shock Hazard START.
  • Page 18 — NOTES — 2-10...
  • Page 19: Product Operation

    PRODUCT OPERATION THEORY OF OPERATION WATER SYSTEM The flowmeter is also used to introduce addi- tional water into the tub for higher water levels, The water system consists of the hot and cold based on cycle requirements. water inlet valves, a water temperature sensor, a water flowmeter and control, and the dispenser distribution system along with a traditional pres- Flowmeter...
  • Page 20 The dispenser drawer has four separate com- The water enters the wash tub through the partments for adding laundry products to the main inlet tube. wash load. These compartments are: 1. Prewash Detergent Compartment 2. Main Wash Detergent Compartment 3. Bleach Compartment 4.
  • Page 21 PRESSURE SWITCH The pressure switch also senses the suds level in the wash tub. If excessive sudsing occurs, the The pressure switch is located in the top right washer starts an automatic suds routine. The rear corner of the washer. This switch senses display will show the word “Sud.”...
  • Page 22 CONTROL ASSEMBLY MOTOR CONTROL UNIT (MCU) (TOUCHPAD/LED BOARD) The Motor Control Unit is located inside a plastic control box located in the lower front corner of The Touchpad/LED board is part of the control the washer cabinet. The control box is shown assembly.
  • Page 23: Pump Motor

    PUMP MOTOR SUSPENSION SYSTEM A separate pump/pump motor is used to drain The wash tub is held in position with four damp- the wash tub. ers attached to the bottom four corners of the tub assembly. In addition, the wash tub is sus- pended from the top frame of the washer with two springs attached to the sides of the unit.
  • Page 24 HEATING ELEMENT & The assembly contains a solenoid operated latching mechanism that will electrically lock TEMPERATURE SENSOR the door during a wash cycle. A heating element is used to increase the water temperature during certain wash cycles. The Door Switch temperature sensor is used with the heater to Door Lock monitor water temperature in the tub.
  • Page 25: Features And Benefits

    FEATURES AND BENEFITS ELECTRONIC CONTROLS ADAPTIVE VARIABLE SPEED MOTOR Flexible electronic controls are easy to use whether you are a beginner or an expert. The motor adapts to the load size and to the cycle selected to give the optimum cleaning, DETERGENT ADVANTAGE rinsing, and spinning conditions.
  • Page 26 DIRECT DETERGENT INJECTION DYNAMIC OFF-BALANCE DETECTION A concentrated detergent solution is sprayed onto the clothes at the beginning of the cycle This washer uses two sensors to detect load to ensure that the detergent comes into contact size and the amount of off-balance within the with the clothes as quickly as possible, removing load.
  • Page 27: Washer Use

    WASHER USE STARTING THE WASHER USING THE PROPER DETERGENT Use only High Efficiency detergents. The pack- WARNING age for this type of detergent will be marked “HE” or “High Efficiency.” This wash system, along with less water, will create too much sudsing with a regular non-HE detergent.
  • Page 28 For All Wash Cycles 4. Turn on the washer by selecting one of the WASH CYCLES. The indicator light for the 1. To load washer selected cycle will illuminate. When selecting Open the washer door by pulling on the a Wash Cycle, the preset options, Soil Level, handle.
  • Page 29: Using The Dispenser

    USING THE DISPENSER To fill dispenser compartments 1. Pull out the dispenser drawer. Your new washer has a dispenser drawer with four separate compartments for your laundry 2. Add the desired laundry product to the products—two are for detergent, one is for proper compartment.
  • Page 30 Main Wash detergent compartment • Powdered detergent: Put the SEPARATOR (Letter C in Dispenser Illustration) in the back position, behind the guides, as shown. There will be a gap between the bot- Add liquid or powdered detergent to this com- tom of the wash cycle detergent compartment partment for your main wash cycle.
  • Page 31: Pausing Or Restarting

    PAUSING OR RESTARTING To drain the washer manually 1. Select PAUSE/CANCEL. 1. To pause the washer at any time, select PAUSE/CANCEL. 2. Select DRAIN/SPIN. 2. To continue the cycle, select and hold 3. Select and hold START (for approximately START (for approximately 1 second). 1 second) to begin the drain.
  • Page 32 To lock the controls • Each cycle has a preset Soil Level (cycle time), Water Temperature, Spin Speed and Select and hold DRAIN/SPIN for 3 seconds. may have preset Options. The preset settings provide the recommended fabric care for the selected cycle.
  • Page 33 Sanitary Normal/Casual Use this cycle to clean heavily soiled colorfast Use this cycle to wash loads of no-iron fabrics fabrics. This cycle combines a very hot water such as sport shirts, blouses, casual business temperature and fast-speed tumbling to help clothes, permanent press blends, cottons and ensure the removal of heavy soils and stains.
  • Page 34: Normal Sounds

    NORMAL SOUNDS Favorite Favorite allows you to store a customized wash As with any new product, you will hear sounds cycle for future use. that you are not accustomed to. You may hear various sounds when the door is locked or To customize a wash Cycle: unlocked, and during the washing, rinsing, or 1.
  • Page 35 Prewash Extra Spin Use this option for loads of heavily soiled items Use this option to add an additional spin to any that need pretreatment. This option adds a 15 cycle. minute prewash and drain to the main wash Cycle End Tone cycle.
  • Page 36: Water Temperature

    Wash/Rinse Temp SENSORSURE Automatic ® Temperature Control Select a water temperature based on the type of load you are washing. Use the warmest SENSORSURE automatic temperature control ® water safe for fabrics. Follow garment label electronically senses and maintains a uniform instructions.
  • Page 37: Laundry Tips

    LAUNDRY TIPS Preparing clothes for washing load it is recommended that more than one garment bag be used, and that each gar- Follow these recommendations to help you ment bag be filled with equal amounts of prolong the life of your garments. material.
  • Page 38: Washer Care

    WASHER CARE CLEANING YOUR WASHER Begin procedure 1. Open the washer door and remove any Cleaning the door seal clothing or items from the washer. 1. Open the washer door and remove any 2. Be sure the door is closed. clothing or items from the washer.
  • Page 39 NOTE: The water in the washer will Always do the following to maintain washer dispense for a moment, then the door freshness will unlock, lock again, and then the • Use only HE High Efficiency detergent. cycle will continue with another check •...
  • Page 40: Water Inlet Hoses

    WATER INLET HOSES WARNING Replace original inlet hoses after 10 years of use to reduce the risk of hose failure. Periodi- cally inspect and replace inlet hoses if bulges, kinks, cuts, wear or leaks are found. When replacing the inlet hoses, record the date of replacement.
  • Page 41 Reinstalling the washer 2. Run the washer through the NORMAL/CA- SUAL cycle with 1/2 the manufacturer’s 1. Follow the “Installation Instructions,” page recommended amount of HE High Efficiency 2-5 to locate, level and connect the washer. detergent for a medium size load, to clean the washer and remove the antifreeze, if used.
  • Page 42: Troubleshooting

    TROUBLESHOOTING WASHER AND COMPONENTS • “SUD” (Suds Routine) When excessive suds are detected, a suds Error Codes routine automatically starts. This routine re- moves extra suds and assures proper rinsing • “FH” (Water Inlet Problem—no water or of your garments. “SUD” is displayed during insufficient water supply) rinsing and at the end of the cycle to inform Select PAUSE/CANCEL twice to cancel the...
  • Page 43 • Is the washer gurgling or humming? Dispenser Operation As water is drained from the washer, you • Are the laundry products in the correct may hear air being pulled through the pump. dispenser compartment? This happens during the end of draining. It is normal.
  • Page 44: Washer Operation

    • Is the washer overloaded? Door Won’t Unlock Wash smaller loads. • Did all of the water drain out of the washer • Is the washer door firmly shut? during the spin? The door must be closed during operation. Select DRAIN/SPIN to remove any water •...
  • Page 45: Clothing Care

    • Is the load balanced? • Did the load cause imbalance? A single or bulky item may cause imbalance. When too much imbalance occurs, an im- Add more items or redistribute the load. balance routine will start to redistribute the load.
  • Page 46 • Did you wash a single item or bulky items • Is your water colder than 60°F (15.6°C)? or have you overloaded the washer? Wash water colder than 60°F (15.6°C) may A single item, bulky items, or overloading may not completely dissolve the detergent. Use cause imbalance.
  • Page 47 • Was the wash water warm enough to relax Load Is Wrinkled wrinkles? • Did you unload the washer promptly? If safe for load, use warm or hot wash water. Unload the washer as soon as it stops. • Are the hot and cold water hoses re- versed? •...
  • Page 48 — NOTES — 3-30...
  • Page 49: Component Access

    COMPONENT ACCESS ® This section instructs you on how to service each component inside the KitchenAid Pro Line Front-Loading Automatic Washer. The components and their locations are shown below. COMPONENT LOCATIONS Control Power Supply Board Inlet Valves Central Control Unit...
  • Page 50: Removing The Control Assembly

    REMOVING THE CONTROL ASSEMBLY WARNING Pull the dispenser drawer out as far as it will go. Press down on the latching arm and remove the drawer from the dispenser. Latching Arm Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
  • Page 51 Slide the control panel to the left, remove the 10. Disconnect the 8-wire cable connector pins from the keyhole slots in the chassis, from the board pins and remove the control and pull the panel away from the unit. panel. 8-Wire Connector 11.
  • Page 52: Removing The Door Lock & Door Switch Assembly

    REMOVING THE DOOR LOCK & DOOR SWITCH ASSEMBLY WARNING Accessing the door lock and door switch assembly from the top of the washer, dis- connect the 2-, 3-, and 4-wire connectors from the switch terminals, and remove the door lock and door switch assembly from the unit.
  • Page 53: Removing The Front Panel And Bellows

    REMOVING THE FRONT PANEL AND BELLOWS d) Using a small screwdriver, pry the re- WARNING taining wire spring out, and then pull the retaining wire from around the bellows. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
  • Page 54 h) Remove the two bottom screws from the front panel. i) Lift the front panel and door to release the pins from the chassis keyhole slots and remove the panel from the washer. Bellows Retaining Clamp Screw c) Remove the bellows retaining clamp. Bottom Door Panel Screws To remove the bellows: a) Remove the end of the dispenser tube...
  • Page 55: Removing The Detergent Dispenser Motor & Assembly

    REMOVING THE DETERGENT DISPENSER MOTOR & ASSEMBLY WARNING To remove the detergent dispenser motor: a) Unhook the spring from the end of the water distribution lever. b) Carefully pull the cam actuator and the water distribution lever off the motor shaft, then pull the water distribution lever off the lever connection pin.
  • Page 56 d) Remove the motor and switch wires c) Use a small screwdriver and raise the from the wire clip. locking arm on the inlet hose connec- tor so that it clears the tab. Pull the e) Disconnect the two wire connectors connector and rubber o-ring out of the from the motor terminals.
  • Page 57: Removing The Flowmeter

    REMOVING THE FLOWMETER WARNING Loosen the two clamps and remove the two hoses from the ends of the flowmeter. Disconnect the wire connector from the flowmeter. Squeeze the locking tabs on the mounting post and remove the flowmeter from the bracket.
  • Page 58: Removing The Inlet Valves

    REMOVING THE INLET VALVES Disconnect the wire connectors from the WARNING white (cold) and yellow (hot) water inlet valve terminals. Disconnect Wire Connectors White (Cold) Yellow (Hot) Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
  • Page 59: Removing The Control Power Supply Board

    REMOVING THE CONTROL POWER SUPPLY BOARD Remove the four screws from the cover and WARNING remove the cover from the control power supply housing. Control Power Supply Cover Screws Screws Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
  • Page 60: Removing The Central Control Unit

    REMOVING THE CENTRAL CONTROL UNIT WARNING Heating Element Relay Door Lock Serial Line Main Door Motor Control Comm Filter Switches Switch Flowmeter Unit Link Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
  • Page 61: Removing The Interference Filter

    REMOVING THE INTERFERENCE FILTER Disconnect the three connectors from the WARNING interference filter terminals. NOTE: The green 2-wire connector has a locking arm at the bottom that you must press to release the connector. Remove the two T-20 screws from the in- terference filter and remove the filter from the washer.
  • Page 62: Removing The Pressure Switch

    REMOVING THE PRESSURE SWITCH WARNING Pull the pressure hose off the pressure switch inlet. Press on the two locking arms at the bottom of the wire connector, and pull the connec- tor off the pressure switch terminals. Electrical Shock Hazard Wire Connector Disconnect power before servicing.
  • Page 63: Removing The Motor Control Unit

    REMOVING THE MOTOR CONTROL UNIT WARNING 2-Wires Grn/Yel Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before 4-Wires Wire operating. Failure to do so can result in death or electrical shock. Unplug washer or disconnect power. 3-Wires Turn off the water supply to the washer.
  • Page 64 REASSEMBLY NOTE: After reinstalling the Wire Standoff motor control unit, slide a new wire tie through the slot in the standoff and secure the wires to the standoff. 4-16...
  • Page 65: Removing The Temperature Sensor & The Heating Element

    REMOVING THE TEMPERATURE SENSOR & THE HEATING ELEMENT WARNING Pull Out Sensor Electrical Shock Hazard Sensor Connector Disconnect power before servicing. Hex Nut Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Unplug washer or disconnect power.
  • Page 66: Removing The Drain Pump Assembly

    REMOVING THE DRAIN PUMP ASSEMBLY Pull the drain tube out of the clamp. WARNING Pull the front pump mount from the front of the pump, then remove the mount from the chassis keyhole slot. Drain Tube Clamp Electrical Shock Hazard Disconnect power before servicing.
  • Page 67 Loosen the clamps and remove the drain tube, and the tub and drain hoses from the Viewed From Rear Or Pump pump. NOTE: Have a shallow pan ready to catch any remaining water from the hoses. Drain Tube Drain Hose Tub Hose Drain Hose Tub Hose...
  • Page 68: Removing The Airtrap

    REMOVING THE AIRTRAP Remove the T-20 hex-head screws from WARNING the bottom brace and remove the brace. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or Airtrap electrical shock.
  • Page 69: Removing An Interlock Switch

    REMOVING AN INTERLOCK SWITCH WARNING Press in on the locking tab. Slide the switch holder down in the chassis slots, and re- move it from the chassis. Electrical Shock Hazard Disconnect power before servicing. Slide Switch Replace all parts and panels before Holder Down operating.
  • Page 70 Push out on the locking tabs of the switch holder, rotate the switch up, and remove it from the holder. Rotate Switch Up Switch Holder Locking Tabs 4-22...
  • Page 71: Removing The Drive Motor

    REMOVING THE DRIVE MOTOR Remove the drive belt from the end of the WARNING drive motor shaft and then remove the belt from the drive pulley. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
  • Page 72 Pull the drive motor toward you and remove 10. Squeeze the tabs on the standoff mount- the pivot studs from the tub holes; then turn ing post and push the standoff out of the the motor around so that you can access motor bracket.
  • Page 73: Removing The Tub And Basket Assembly

    REMOVING THE TUB AND BASKET ASSEMBLY WARNING Remove the T-20 hex-head screws from the top brace, and remove the brace from the rear of the washer. NOTE: If you did not remove the bottom brace in step 7, remove it now. Electrical Shock Hazard Top Brace Disconnect power before servicing.
  • Page 74 11. Loosen the clamp and pull the end of the 14. Remove the two dampers from the washer. drain hose from the tub. To remove a damper: a) Push the locking tab down and out of the slot with a small screwdriver. b) Twist the top damper section so the tabs align with the slots in the tub.
  • Page 75 15. Remove the screw from the green ground IMPORTANT NOTE: When you remove the wire eyelet and remove the wires from the bottom front counterweight in the following clips in the tub. step, be sure to support it with one hand while you remove the screws with the other hand;...
  • Page 76 19. Using the procedure in step 14, remove the two front dampers from the tub. Drive Pulley Drive Pulley Nut 22. Mark the edges of the tub clamps with a pencil so that you can reinstall the clamps in the same locations later. 23.
  • Page 77 24. Lift the rear half of the tub off the front 26. To replace the heater element wire holder, half. remove the T-20 screw. 25. Lift the basket from the front half of the 27. To replace the tub gasket, pry the gasket tub.
  • Page 78 REASSEMBLY NOTES: When reinstalling the bottom front coun- terweight, first tape the flat nut in place in When reassembling the tub, install the the tub slot so it does not fall out. tub clamps over the flanges of the two tub sections with a hammer.
  • Page 79: Securing A Loose Baffle

    SECURING A LOOSE BAFFLE Pull the end of the tub hose off the basket. WARNING View the basket through the tub hose opening, and rotate the basket until the replacement baffle mounting screw hole is visible. Install the mounting screw in the baffle mounting hole.
  • Page 80 — NOTES — 4-32...
  • Page 81: Component Testing

    COMPONENT TESTING Before testing any of the components, perform • Check all connections before replacing com- the following checks: ponents, looking for broken or loose wires, failed terminals, or wires not pressed into • Control failure can be the result of corrosion connectors far enough.
  • Page 82: Detergent Dispenser Motor & Switch

    WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DETERGENT DISPENSER INLET VALVE SOLENOIDS MOTOR & SWITCH COLD Refer to page 4-7 for the procedure for access- Refer to page 4-10 for the procedure for ac- ing the detergent dispenser motor.
  • Page 83: Door Lock/Switch Assembly

    WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DOOR LOCK/SWITCH ASSEMBLY To test the door lock/unlock sole- noids: Door Switch Actuator a) Disconnect the connector from the CCU.
  • Page 84: Drain Pump Motor

    WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DRAIN PUMP MOTOR INTERFERENCE FILTER Motor Terminals Refer to page 4-18 for the procedure for ac- Refer to page 4-13 for the procedure for ac- cessing the drain pump assembly.
  • Page 85: Heating Element & Temperature Sensor

    WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. HEATING ELEMENT & Touch the ohmmeter test leads to the two heating element terminals. The meter TEMPERATURE SENSOR should indicate between 10 and 20 Ω.
  • Page 86: Drive Motor

    WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DRIVE MOTOR INTERLOCK SWITCH Actuator (Connector Viewed From Wire End) Refer to page 4-23 for the procedure for ac- Refer to page 4-21 for the procedure for ac- cessing the drive motor.
  • Page 87: Diagnostics & Troubleshooting

    DIAGNOSTICS & TROUBLESHOOTING DIAGNOSTICS WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DIAGNOSTIC GUIDE IMPORTANT Electrostatic Discharge (ESD) Before servicing, check the following: Sensitive Electronics •...
  • Page 88: Failure/Error Display Codes

    FAILURE/ERROR DISPLAY CODES DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE NO WATER DETECTED ENTERING MACHINE OR PRESSURE SWITCH TRIP NOT DETECTED. If after 30 seconds the control does not detect water entering machine, the valves will be turned off and the error code will be displayed. If the control has turned the water valves on, and after 8 minutes, the flow sensor has detected 10.5 gallons of water passing through it, but has not detected the pressure switch trip, the valves will be turned off, and the error code will flash.
  • Page 89 DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE LONG DRAIN If the drain time exceeds eight minutes, the water valves are turned off and “F/02 ” is flashed. Press PAUSE/CANCEL two times to clear the display. NOTE: After four minutes the “Sud” error will be displayed, then four minutes later the “F/02 ” error code will be displayed.
  • Page 90 DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE MOTOR CONTROL UNIT ERROR The main control has detected a short in the Motor Control Unit. If a failure occurs during high-speed spin, the door will be unlocked after three minutes. Possible Causes / Procedure 1.
  • Page 91 DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE SERIAL COMMUNICATION ERROR Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. Possible Causes / Procedure 1. Unplug washer or disconnect power. 2. Check wire harness connections to the MCU, the motor, and Central Control Unit (CCU). 3.
  • Page 92 DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE CCU / TOUCHPAD / LED ASSEMBLY ERROR This error occurs if the touchpad/LED assembly is not able to transmit/receive data to/from the central control unit (CCU). Possible Causes / Procedure 1. Check the touchpad/LED assembly by selecting different cycles and changing the modifiers and options available to confirm the touchpad/LED is responding.
  • Page 93 DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE DOOR UNLOCK ERROR A Door Unlock Error occurs if the door cannot be unlocked. It will try to unlock the door six times before displaying the error code. Possible Causes / Procedure • Door lock mechanism is broken. •...
  • Page 94: Diagnostic Test

    DIAGNOSTIC TEST • Under Options, press PREWASH button four times within 5 seconds. Three beeps Refer to the Overview Test Program chart be- will sound. low. The washer must be empty and the control If the Starting procedure fails, press PAUSE/ must be in the OFF state before pressing the CANCEL, then repeat the starting procedure.
  • Page 95 Displaying the last stored failure code: Be sure to perform the Diagnostic Test 1. Under Cycles, press DRAIN/SPIN. before replacing the system components. 2. Press SPIN SPEED and select NO SPIN. Motor Continuity Test 3. Under Options, press PREWASH button and hold this button for 5 seconds.
  • Page 96: Electronic Assemblies Removal Or Replacement

    ELECTRONIC ASSEMBLIES - To remove the touch-pad/LED assembly: REMOVAL OR REPLACEMENT 1. Unplug washer or disconnect power. 2. Remove the top panel. IMPORTANT: Electrostatic (static electric- 3. Remove 2 screws from the rear of the con- ity) discharge may cause damage to elec- sole, located on the dispenser side.
  • Page 97: Troubleshooting Guide

    TROUBLESHOOTING GUIDE WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. POSSIBLE CAUSE/TEST PROBLEM NOTE: Possible Cause/Tests must be performed in the sequence shown for each problem.
  • Page 98 POSSIBLE CAUSE/TEST PROBLEM NOTE: Possible Cause/Tests must be performed in the sequence shown for each problem. 1. Press PAUSE/CANCEL button on the touchpad twice. 2. Drain the unit, then check that the drain hose and drain pump filter are clear of foreign objects.
  • Page 99 POSSIBLE CAUSE/TEST PROBLEM NOTE: Possible Cause/Tests must be performed in the sequence shown for each problem. 1. Check drive belt. 2. Check drive motor. DRUM WON’T 3. Unplug washer or disconnect power. ROTATE 4. Check wire harness connections. 5. Plug in washer or reconnect power. 6.
  • Page 100 — NOTES — 6-14...
  • Page 101: Wiring Diagram

    WIRING DIAGRAM INTERFERENCE FILTER DRIVE MOTOR M13.3 IF2.1 IN/OUT M13.2 IF2.1 M13.1 OA8.1 OA8.2 OA8.3 MS2.2 OA8.4 TOUCHPAD TOUCHPAD/LED POWER OA8.5 ASSEMBLY MS2.1 SUPPLY OA8.6 HE2.1 OA8.7 OA8.8 Di6.1 HE2.2 HEATING ELEMENT Di6.3 DISPENSER MOTOR Di6.5 DISPENSER SWITCH DETERGENT DISPENSER Di6.6 DLS5.1 DP2.1...
  • Page 102 — NOTES —...
  • Page 103: Product Specifications

    WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR KITCHENAID PRODUCTS: 1-800-422-1230 FOR ROPER PRODUCTS: 1-800-447-6737 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-253-2870...