Call Handling Features; Call Pickup; Call Waiting; Call Park - Polycom 650 User Manual

Hide thumbs Also See for 650:

Table of Contents

Call handling features

Lets you pick up calls from other extensions in a "Call Pickup Group". To set up a group, please

see the Horizon Portal user guide

Note: Call Pickup can only be set up for users within the same site.

To turn on Call Waiting press *56

To turn off Call Waiting press *57

This allows calls on hold to be picked up by anyone in a Call Park Group. To park a call:

Press *68 + extension + #

To set up a Call Park Group,

Note: If a call's not picked up in one minute, it comes back to you and keeps ringing until

it's picked up. Also, you cannot park a call that you have made.

It's possible to Hot Desk on all Polycom phones. However, a user will always be associated with

their home device. To remove a user from their home device and use it yourself:

click Guest Out

then Guest In and enter your Horizon log-in details.

•

Note: You'll only be logged into a device for a maximum of 12 hours, and only the

administrator is able to log other people out through the Horizon Portal.

This is set up in the Horizon Portal against the relevant user or group - see the user guide for details.

It's also where you can access call recordings. If you've set this up, dial *1 on the keypad to

access.

Note: Due to the way in which we monitor and record these calls, you'll be provided with the

whole conversation from the start of the call.

Polycom 650 IP Phone User Guide V1.0

please go to the Horizon Portal user guide.

Table of Contents