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D
Power light is off
There is a problem with the power supply or your Hub.
Turn off and unplug your Hub's power.
1
Check that your Hub's power cable is correctly inserted into the power socket on
2
the back of your Hub.
Check that your mains power socket is working.
3
Plug the Hub power cable back into mains power and turn on.
4
If no Hub lights are on, try resetting your Hub's default settings (see page 37).
5
Wait a couple of minutes for the Power light to glow blue.
6
If there still aren't any lights on after these steps, please call us on 0800 111 4567
(please make sure you're at your computer, and that it's turned on, when you call).
E
Broadband light is flashing orange
Your Hub is connecting to broadband. Please wait a while.
Note for the first 24 hours after set-up
After you've installed your Hub, it can take up to 24 hours to establish the
fastest, most reliable service possible on your line. During this time, the
Broadband light may flash orange between periods of steady blue and your
broadband service may be interrupted. This is normal. Please leave your Hub
connected and turned on and it should settle down after 24 hours.
...and the next ten days
We'll also remotely test your line for up to ten days after your broadband is
activated. This may occasionally interrupt your service, causing the Broadband
light to flash orange. This is normal, and should settle down after ten days.
Help
13
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