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Quick Links

It's easy to get up
and running.
Set up your first device using Smart Setup
Smart Setup will help you get your broadband and additional
services up and running. To use it, just open a web browser on the
first device you connect to your Hub. It only takes a few minutes
and will make sure that all future devices are set up properly.
Additional Services
Static IP
If you have ordered Static IP , your allocated IP address is shown
on the welcome email. For single static IP , you don't need to do
anything – we have already assigned this to you.
If you have multiple Static IPs; further Hub configuration is required.
Please visit www.bt.com/staticipsetup for guidance.
Port Forwarding
For help with setting up port forwarding, go to
www.bt.com/business/portforwarding.
Download the Business Hub 5
user guide here.
Or visit
www.bt.com/business/hub5guide
Connecting to wireless
Connect each of your devices using the wireless details on
the card on the back of your Hub. Or, if your device supports
WPS, press the WPS button to connect automatically.
BT Wi-fi
Don't lose your wi-fi connection when you leave the office.
Set up BT Wi-fi on your mobile or tablet to get online for free
at millions of BT Wi-fi hotspots. To get started, download the
BT Wi-fi app or visit www.bt.com/business/btwifi.
Need Help?
If you need to contact us, use our chat facilities
available from www.bt.com/bbchat.
You can find out more about the Hub at
www.bt.com/business/hubhelp.

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Summary of Contents for BT HUB5

  • Page 1 If you have ordered Static IP , your allocated IP address is shown Set up BT Wi-fi on your mobile or tablet to get online for free on the welcome email. For single static IP , you don’t need to do at millions of BT Wi-fi hotspots.
  • Page 2 Broadband light is red You’ve tried to log in with the wrong username and password The BT Business Hub is suitable only for BT Business Broadband. It is not suitable for any other broadband provider or BT Residential Broadband lines Check all the cables are plugged in correctly and that it’s after midnight on the day we switch on your...