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If your Broadband light's still flashing after 24 hours and you can't use your
broadband service:
restart your Hub by pressing and releasing the
1
the Hub
check that any extension sockets you're using have an ADSL filter fitted
2
(see page 24)
if you're using an extension lead or extension socket, plug the ADSL filter and
3
Hub directly into your main phone socket
unplug any other telephone devices (such as telephones, fax machines, digital
4
TV boxes etc.) in your home, leaving only your Hub and its ADSL filter plugged in
if the Broadband light is now a steady blue: either your home's wiring or an
5
ADSL filter may be faulty. Reconnect each ADSL filter and telephone device in
turn, checking the Broadband light to find out if one is faulty. Also make sure
that every telephone device that's plugged in uses an ADSL filter. If you moved
your Hub, try moving it back. When the Broadband light is blue, and your
computer is connected to your Hub, open your web browser – you should now
be on the internet
if your Broadband light continues to flash, there may be a fault or interference
6
on your line. Please call us on 0800 111 4567 (please make sure you're at your
computer, and that it's turned on, when you call)
F
Broadband light is red
Broadband is active, but your Hub can't connect to it.
If you're moving your broadband to BT, make sure it's after midnight on your
1
broadband activation day. If it isn't, please wait until after this.
Check if anything, such as network maintenance, is affecting internet
2
performance by calling broadband service status on 0800 169 0199.
If service is okay, restart your Hub by pressing and releasing the
3
on the side of the Hub.
Help
14
Restart
button on the side of
Restart
button
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