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Or, if you've a BT Home Hub available, you could disconnect your existing
equipment and try using your BT Home Hub (see your Quick Start guide).
If you're still having problems, call 0800 169 0199 to check service status.
If service status for your area is okay:
for router problems, contact your router manufacturer. See your router
•
instructions for contact details
for broadband line problems, call the 24-hour BT Total Broadband helpdesk on
•
0800 111 4567 (please make sure you're at your computer, and that it's turned
on, when you call). Please note: we can provide support only for equipment
provided by BT. If you'd like support for your own equipment, consider our
BT Home IT Support service – see page 36
General questions
Use this section to find answers to common questions about connection problems.
I want to replace my existing BT Home Hub, BT Voyager or other
Q
modem/router with my new Hub. What do I do to set up?
To replace:
an existing BT Home Hub, go to
•
an existing BT Voyager router, go to
•
another modem/router, go to
•
A
Replace an existing BT Home Hub
Make a note of any changes you've made to your Hub Manager settings before
1
unplugging your existing Home Hub, as you'll need to make these changes
again with your new BT Home Hub. If you aren't sure what this means, don't
worry! Just go to the next step.
Turn off your Home Hub at the mains power socket and unplug the power cable.
2
Help
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B
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