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Wait a couple of minutes until the Broadband light glows blue and open your
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computer's web browser to check you're connected to the internet.
If the Broadband light is still red, try accessing the Hub Manager (see page 39),
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selecting Settings, then
password to defaults'.
If the Broadband light is still red, try resetting the Hub's default settings –
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see page 37.
If the Broadband light is still red, please call us on 0800 111 4567 (please make
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sure you're at your computer, and that it's turned on, when you call).
Note: if you aren't a BT Total Broadband customer, a red Broadband light
on your Hub could mean your 'connection' username and password aren't
configured correctly in your Hub Manager. Check the instructions supplied by
your Internet Service Provider for more details. To find out how to access your
Hub Manager, see page 39.
G
Broadband light is off
Broadband isn't active on your telephone line or there's a problem with the
broadband signal reaching your Hub.
Make sure it's after midnight on your broadband activation day. If not, please
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wait until after this time.
If it's after midnight on your broadband activation day, check that the
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broadband cable (grey ends) is correctly inserted into your Hub's Broadband
socket (grey).
Check that the other end of the broadband cable is correctly inserted into the
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ADSL filter's DSL socket, and that the ADSL filter is correctly plugged into your
phone socket – see page 24.
Plug a phone into the Phone socket on the ADSL filter and listen for a dial tone.
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Follow the appropriate instructions in the dial tone table on page 16.
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Internet
and 'resetting the broadband username and
Help
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