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Summary of Contents for BT Infinity
- Page 1 BT Infinity User guide and troubleshooting For online help, go to www.bt.com/help Job No. 1004 Revision 5-DR Client Modified 23/06/11 Project BT Infinity Help UG v6 Created 20/12/10...
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Page 2: Table Of Contents
Contents Your BT engineer will come and set up your BT Infinity service and get one computer connected. After this, you’ll find lots more help in this guide, if you need it. Get some help Connect other computers and devices... -
Page 3: Get Some Help
1 12-month subscription £9 a month. We might not be able to fix some technical problems. Policy on fair use applies. Exclusions, terms and conditions apply. your computer from www.bt.com/help/broadbanddesktophelp 2 Engineer visits: charges start from £90. Prices shown include VAT at 20%. VAT rate and prices may change. See www.bt.com for the latest prices. Get some help Get some help... -
Page 4: Connect Other Computers And Devices
Our engineer will have connected your main computer to BT Infinity using the BT connections that support 80Mb Infinity CD, but if you’d like to connect any other computers or devices, simply run your speeds or over, we recommend BT Infinity CD yourself on the computer or device and follow the CD’s set-up wizard. - Page 5 Note: if your computer has an Ethernet port, try plugging in the Ethernet cable. This may help you to get online. For more help with fixing connection problems, go to www.bt.com/start If you’re trying to get to a certain web page, try getting a different web page.
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Page 6: About Your Hub
Healthcheck, then the wireless tab and follow the instructions to change wireless channel. Your BT Home Hub 3 is like a computer. It has its own software running, which controls how it works and what it does. You can change your Hub’s settings using your Hub Manager –... -
Page 7: Resetting Your Hub
To find out more about your Hub features, go to www.bt.com/help/homehub Before disposing of any such equipment, we recommend you reset it to its default settings – this should remove all your personal settings. To find out how to reset your... -
Page 8: Connection Troubleshooting
Check your broadband cable is plugged in between the LAN 1 socket on your modem and the red Infinity socket on your Hub. Check your Hub’s Power light is blue – if it isn’t, see page 14. Modem can’t detect Home Hub Optical Then try restarting your modem. - Page 9 Hub’s power supply is okay Nothing – power’s okay Check your Power light is blue and that your Infinity cable’s connected correctly. Then check your modem lights – see page 12. If your Hub’s Broadband light still hasn’t turned blue, press and release your Hub’s...
- Page 10 WPS For more help, go to www.bt.com/help Hub is sleeping in Power Save mode Lights return to full power as soon as the Hub sees any activity. For more about BT Power Save, All lights are dimmed to save energy see page 10 or go to www.bt.com/help...
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Page 11: Useful Information
The factory settings are printed on your Hub’s pull-out. Make a note of any changes here. BT Total Broadband password: Wireless interface: wi-fi 802.11.b, g or n Your username and password are also your BT Yahoo! Mail address (email address) and password. Authentication: WPA-PSK WPA2-PSK... -
Page 12: The Small Print
• restore power to your Hub before turning on should contact us. If we ask you to return it, we’ll The BT Home Hub 3 contains code that is covered disconnect its power supply. Use a damp cloth your computer(s). - Page 14 Registered Office: 81 Newgate Street, London EC1A 7AJ Registered in England No. 1800000 including braille, large print or audio CD. Please go to BT.com Written and designed by The Art & Design Partnership and Muse Publishing or call 0800 800 150.
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