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H
Broadband light is blue
Your Hub is connected to broadband. The problem could be with your computer or
its connection to your Hub.
To check if anything, such as network maintenance, is affecting internet
performance, call our broadband service status line on 0800 169 0199.
If there are no known issues in your area, try the following:
restart your Hub by pressing and releasing the
1
restart your computer
2
wait for your Hub's Broadband light to turn steady blue
3
open your web browser and follow any on-screen troubleshooting instructions
4
If a dial-up window appears, see page 35.
if you're using a firewall, check it's not blocking your browser's connection to
5
the internet. Try temporarily turning off your firewall and then restarting your
browser. If you can now access the internet, there is a problem with your firewall
settings. To fix this problem, see your firewall's help information.
6a
if you're using a computer that's connected to your Hub using the Ethernet cable
Check that this cable is inserted correctly by unplugging and plugging back in
each plug
> If you still can't connect, please check that your computer's IP settings are
correct (see page 34) or run your BT Total Broadband set-up CD, which will
automatically correct these settings)
> For more help, follow the manual set-up steps on page 29
> If your computer has a wireless connection, you can try setting it up. This may
help you to get online. For more help with fixing connection problems, go to
www.bt.com/gettingsetup
Restart
button on the side
Help
17
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