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There's no dial tone:
try unplugging the filter and
1
plugging your phone directly into
the phone socket – if there's a dial
tone this means there's a faulty
ADSL filter. Try swapping the filter
if you're using an extension socket or
2
extension lead, plug the ADSL filter
directly into the main phone socket
and listen again
If there's now a dial tone at the main
socket, but not at the extension: the
extension lead, wiring or socket is
faulty. Please call us on 0800 800 151
or contact a qualified engineer for help.
You can try connecting your Hub
to your main phone socket. If the
Broadband light turns blue, your Hub's
now connected to broadband. Connect
your computer to your Hub and open
your web browser
If there's no dial tone at the main
socket: there's a problem with your
telephone line. Please call us on
0800 800 151
Help
16
There is a dial tone:
check if anything, such as network
1
maintenance, is affecting internet
performance by calling broadband
service status on 0800 169 0199.
If service is okay, and you're using an
extension lead or extension socket,
plug the ADSL filter and Hub directly
into the main phone socket
unplug any other telephone devices
2
(such as telephones, fax machines,
digital TV boxes etc.) in your home,
leaving only your Hub and its ADSL
filter plugged in
If the Broadband light is now a steady
blue: either your home's wiring or an
ADSL filter may be faulty. Reconnect
each ADSL filter and telephone device
in turn, checking the Broadband light,
to find out if one is faulty. Also make
sure that every telephone device that's
plugged in uses an ADSL filter. If you
moved your Hub, try moving it back.
When the Broadband light is blue, and
your computer is connected to your
Hub, open your web browser – you
should now be on the internet
If the Broadband light is still off: and
today is your activation day, please wait
until after midnight. If you still have no
Broadband light after midnight, please
call us on 0800 111 4567 (please make
sure you're at your computer, and that
it's turned on, when you call)
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