ASCOM i62 Configuration Manual page 73

Configuration Manual
Ascom i62 VoWiFi Handset
Display shows
Messaging only
SERVICE NEEDED
Parameters corrupt
Note: This display
message is only shown in
English.
Enter PIN code
Battery low, charge now
Phonebook is not
available at the moment.
Voice mail number not
defined
9 December 2011/ Ver. D
Probable cause
The VoWiFi Handset is
configured to use both a
gatekeeper and an IMS3
but has lost contact with
the gatekeeper.
Faulty VoWiFi Handset.
Phone lock is activated.
The battery level is low.
The phonebook is not
activated or does not
respond.
There is no Voice mail
number defined in the
VoWiFi Handset.
TD 92675EN
Action or comment
1) Check the Gateway address. Try
to ping the gateway from another
wireless client.
2) Try to send a message. The idle
connection check interval to the
IMS3 is much longer than to the
gateway. Sometimes when all
network connection is lost the
VoWiFi Handset will show
"Messaging only" for quite some
time, because it discovers it has lost
connection to the gateway much
faster than it discovers loss of
connection to the IMS3. In this case
the VoWiFi Handset will eventually
change to "No access".
3) If the VoWiFi Handset is
supposed to use Gatekeeper
discovery, verify that the configured
Gatekeeper IP address is 0.0.0.0.
4) Check the Endpoint number and
the Endpoint ID. If both are
configured, they MUST match the
Endpoint ID and Endpoint number
registered in the IP PBX. Clear the
Endpoint ID.
Select the reset option on the
middle soft key. If this is not
available or the problem persists
send the VoWiFi Handset for service.
Enter the required PIN code. If the
PIN code has been lost, enter a new
PIN code via the PDM/IMS3 or do a
factory reset via the PDM/IMS3.
Charge the VoWiFi Handset, or
replace or charge the battery.
Try again later or if the fault persists
do a factory reset via the admin
menu or via the PDM/IMS3.
Note that it may take several
minutes for the phonebook to be
available if there are many entries in
Contacts and/or company
phonebook.
Define a Voice mail number via the
PDM/IMS3.
67