Contacting Technical Support In The Event Of Problems - ADEMCO Vista-20HW Installation Instructions Manual

CONTACTING
TECHNICAL SUPPORT
PLEASE,
Before you call Technical Support, be sure you:
READ
THE INSTRUCTIONS!
Check all wiring connections.
Determine that the power supply and/or backup battery are supplying
proper voltages.
Veri& your progr amming information where applicable.
Note the proper model number of this product, and the version level
(if known) along with any documentation that came with the product.
Note your ADEMCO customer number and/or company name.
Having this information handy will make it easier for us to serve you
quickly and effectively.
You may contact Technical Support via Toll-Free FAX. Please include your return
FAX number. You will receive a reply within 24 hours. You may also contact
Technical Support via modem to ATLIS–BBS, Technical Support's Electronic
Bulletin Board System. Replies are posted within 24 hours.
East Coast Technical Support: 1-800-645-7492 (8 a.m.-6 p.m. E. S.T.)
West Coast Technical Support: 1-800-458-9469 (8 a.m.–5 p.m. P. S.T.)
Technical Support FAX Number: 1-800447-5086
ATLIS–BBS Electronic Bulletin Board System: 1–516496-3980
(1200 – 9600 Baud, 8 Data Bits, 1 Start/Stop Bit, No Parity)
ATLIS FAX – Automated Fax Retrieval System: 1-800-573-0153
l–516-921-6704/Ext. 1667