Contacting Technical Support - ADEMCO VISTA-10SE Installation Instructions Manual

PLEASE,
Before you call Technical Support, be sure you:
• READ THE INSTRUCTIONS!
• Check all wiring connections.
• Determine that the power supply and/or backup battery are supplying proper voltages.
• Verify your programming information where applicable.
• Note the proper model number of this product, and the version level (NXXXX number on
large circuit module in center of control board) along with any documentation that came
with the product.
• Note your ADEMCO customer number and/or company name.
Having this information handy will make it easier for us to serve you quickly and effectively.
You may contact Technical Support via Toll-Free FAX. Please include your return FAX number. You
will receive a reply within 24 hours. You may also contact Technical Support via modem to ATLIS–
BBS, Technical Support's Electronic Bulletin Board System. Replies are posted within 24 hours.
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CONTACTING TECHNICAL SUPPORT

East Coast Technical Support: 1–800–645–7492 (8 a.m.–6 p.m. E.S.T.)
West Coast Technical Support: 1–800–458–9469 (8 a.m.–5 p.m. P.S.T.)
Technical Support FAX Number: 1–800–447–5086
ATLIS–BBS Electronic Bulletin Board System: 1–516–496–3980
(1200 – 9600 Baud, 8 Data Bits, 1 Start/Stop Bit, No Parity)
ATLIS FAX – Automated Fax Retrieval System: 1–800–573–0153
ADEMCO World Wide Web Page: HTTP//: WWW. ADEMCO. COM
INTERNET E-Mail Address: Ademco_Tech_SPRT @ Ademco–165 . Ademco . com
firealarmresources.com
1–516–921–6704/Ext. 1667
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