Contacting Technical Support - ADEMCO LYNXR Installation Manual

SYMPTOM
1. The word "AC" is not displayed.
2. Digital communicator message not
being received.
3. Does not arm properly.
READY light not on.
4. System doesn't respond to
keystrokes on keypad.
4a. "CC" displayed.
4b. "d1" displayed.
SYMPTOM
1. Detector alarms, no apparent
reason.
2. Detector's siren sounds.
PLEASE, before you call Technical Support, be sure you:
• READ THE INSTRUCTIONS!
• Check all wiring connections.
• Determine that the power supply and/or backup battery are supplying proper voltages.
• Verify your programming information where applicable.
• Note the proper model number of this product, and the version level (if known) along with any documentation
that came with the product.
• Note your ADEMCO customer number and/or company name.
Having this information handy will make it easier for us to serve you quickly and effectively.
You may contact Technical Support via Toll Free Fax. Please include your return fax number. You will receive a reply within
24 hours. You may also contact Technical Support via modem to ATLIS-BBS, Tech Support's Electronic Bulletin Board
System. Replies are posted within 24 hours.
Technical Support: .............................................................................................................1-800-645-7492 (8 a.m.-8 p.m. E.S.T.)
Technical Support Fax Number: .........................................................................................1-800-447-5086
ATLIS-BB Electronic Bulletin Board System: .....................................................................1-516-496-3980
(1200 - 9600 Baud, 8 Data Bits, 1 Start/Stop Bit, No Parity)
ATLIS-FAX FAXBACK Automated Fax Retrieval System: ..................................................1-800-573-0153 or 1-516-921-6704 / ext. 1667
World Wide Web Address: ...................................................................................................http:// www.ademco.com
C O N T R O L
POSSIBLE CAUSE
1a. Interrupted AC power supply.
2a. System in Test mode.
2b. Telephone connection not secure.
2c. Digital communicator malfunctioning.
2d. Telephone number in program needs
prefix or access code.
2e. Telephone call to central monitoring
station requires operator assistance.
Open or faulted zone(s)
4a. System is in communication with
downloader at central station.
4b. System has just been powered and is in its
one minute initialization.
S M O K E D E T E C T O R
POSSIBLE CAUSE
1a. Dust, dirt in sensing chamber.
1b. Improper location.
1c. Unit malfunctioning.
2a. Unit not receiving required power.
2b. Unit malfunctioning.

Contacting Technical Support

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Troubleshooting Guide
1a. Check transformer connection and powerline
circuit breaker.
2a. Remove from Test mode.
2b. Check all connections.
2c. Check with a different CONTROL PANEL.
2d. Program prefix or access code into the
CONTROL PANEL.
2e. System cannot work in this situation.
Check for faulted zones and make intact, or use
Bypass arming, if desired.
4a. Wait until download session is finished.
4b. Wait for initialization to finish, or bypass this
time by pressing '#' + '0.'
1a. Clean unit's sensing chamber with vacuum cleaner
per unit's instructions.
1b. See unit's instructions for locations to avoid.
Relocate as necessary.
1c. Replace detector.
2a. Check for proper installation of battery. Try new
battery.
2b. Replace detector.
REMEDY
REMEDY