Page 1 ProLiant ML350 Maintenance and Service Guide Fourth Edition (March 2002) Part Number 122832-004 Spare Part Number 164275-001 Compaq Computer Corporation...
Page 2: Part Number
All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice.
Page 3: Table Of Contents
Contents About This Guide Symbols in Text......................vii Compaq Technician Notes ..................viii Where to Go for Additional Help ................ix Integrated Management Log ................ix Telephone Numbers ....................ix Chapter 1 Illustrated Parts Catalog Mechanical Parts Exploded View................1-2 Mechanical Spare Parts List ..................1-3 System Components Exploded View ...............1-4 System Components Spare Parts List ...............1-5...
Page 4 Compaq ProLiant ML350 Maintenance and Service Guide Removal and Replacement Procedures continued System Board ......................2-35 Batteries........................2-37 Replacing the System Board Battery...............2-38 Replacing the Server Feature Board Battery ...........2-39 Power Supply ......................2-40 Feet .........................2-41 Chapter 3 Diagnostics and Troubleshooting Diagnostic Tools Utility Overview................3-2 Default Configuration....................3-4...
Page 5 Chapter 5 Physical and Operating Specifications System Unit ......................5-2 Memory ........................5-3 1.44-MB Diskette Drive ...................5-3 IDE CD-ROM Drive ....................5-4 Wide Ultra2 SCSI Hard Drives ................5-6 Compaq NC3163 Fast Ethernet Embedded NIC ............5-8 Dual Channel Wide Ultra2 SCSI Adapter ..............5-8 Index...
Page 6: About This Guide
About This Guide This maintenance and service guide is a troubleshooting guide that can be used for reference when servicing the Compaq ProLiant™ ML350 server. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.
Page 7: Compaq Technician Notes
Compaq ProLiant ML350 Maintenance and Service Guide Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
Page 8: Where To Go For Additional Help
The ProLiant ML350 server includes an integrated, nonvolatile management log that contains fault and management information. The contents of the Integrated Management Log (IML) can be viewed with Compaq Insight Manager or an IML Viewer for the supported operating system. Telephone Numbers For the name of your nearest Compaq authorized reseller: In the United States, call 1-800-345-1518.
Page 9: Illustrated Parts Catalog
Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and spare parts lists for the Compaq ProLiant™ ML350 server with Pentium III processor and a 133-MHz system bus. See Table 1-1 and Table 1-2 for the names of referenced spare parts.
Page 10: Mechanical Parts Exploded View
1-2 Compaq ProLiant ML350 Maintenance and Service Guide Mechanical Parts Exploded View Figure 1-1. Mechanical parts exploded view...
Page 11: Mechanical Spare Parts List
Removable media blank *** 163345-001 Expansion board retainer *** 163345-001 Feet *** 163345-001 Not shown ** The ProLiant ML350 server features either a hot-plug hard drive cage or a non-hot-plug hard drive cage. *** Part of the plastics spare kit.
Page 12: System Components Exploded View
1-4 Compaq ProLiant ML350 Maintenance and Service Guide System Components Exploded View Figure 1-2. System components exploded view...
Page 13: System Components Spare Parts List
Illustrated Parts Catalog 1-5 System Components Spare Parts List Table 1-2 System Components Spare Parts List Item Description Spare Part Number System Components System fan module 163347-001 Boards System board 163357-001 Server Feature Board (expansion board) 163355-001 Mass Storage Devices CD-ROM drive 32X IDE CD-ROM drive 163354-001...
Page 14 1-6 Compaq ProLiant ML350 Maintenance and Service Guide Table 1-2 System Components Spare Parts List continued Item Description Spare Part Number Options continued 512-MB PC 133-MHz ECC Registered SDRAM DIMM * 159227-001 256-MB PC 133-MHz ECC Registered SDRAM DIMM *...
Page 15: Removal And Replacement Procedures
Chapter Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for the ProLiant ML350 server. Run the diagnostics program to verify that all components operate properly. To service the ProLiant ML350 server, you might need the following:...
Page 16: Electrostatic Discharge Information
2-2 Compaq ProLiant ML350 Maintenance and Service Guide Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions: Transport products in static-safe containers such as conductive tubes, bags, or boxes.
Page 17 Removal and Replacement Procedures 2-3 This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 18: Preparation Procedures
3. Disconnect all external peripheral devices from the server. NOTE: If you have installed a rack upgrade kit, you must remove the ProLiant ML350 server from the rack and place it on a sturdy table or workbench. Refer to the Compaq ProLiant ML350 Setup and Installation Guide for instructions.
Page 19: Server Warnings And Precautions
Removal and Replacement Procedures 2-5 Server Warnings and Precautions WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS).
Page 20: Front Bezel Door
2-6 Compaq ProLiant ML350 Maintenance and Service Guide Front Bezel Door CAUTION: Before removing the front bezel door, make sure that the server is powered down, all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded (earthed) AC outlet.
Page 21: Access Panel
Removal and Replacement Procedures 2-7 Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: Before removing the access panel, make sure that the server is powered down, all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded (earthed) AC outlet.
Page 22: Removable Media Blank
2-8 Compaq ProLiant ML350 Maintenance and Service Guide Removable Media Blank NOTE: The removable media blank must be removed from an available removable media bay to install a storage device for the first time. To remove a removable media blank from the front bezel: 1.
Page 23: Cable Routing Diagrams
Removal and Replacement Procedures 2-9 Cable Routing Diagrams Figure 2-4. 1.44-MB diskette drive cable (1) Figure 2-5. IDE CD-ROM drive cable (1)
Page 24 2-10 Compaq ProLiant ML350 Maintenance and Service Guide Figure 2-6. Four-device SCSI cable (1) and power cable (2) Figure 2-7. Server Management Information Cable (SMIC) (1)
Page 25: System Fan Module
Removal and Replacement Procedures 2-11 System Fan Module Figure 2-8. System fan module location Table 2-1 System Fan Location Item Description System fan module...
Page 26 2-12 Compaq ProLiant ML350 Maintenance and Service Guide To remove the system fan module: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter. 3. Disconnect the fan cable (1) from the system board.
Page 27 Removal and Replacement Procedures 2-13 4. Loosen the thumbscrew (2) securing the fan module to the chassis. 5. Rotate the fan module (3) counterclockwise, then remove the system fan module from the chassis. Figure 2-10. Removing the system fan module Reverse steps 1 through 5 to replace the system fan module.
Page 28: Drive Bay Configuration
2-14 Compaq ProLiant ML350 Maintenance and Service Guide Drive Bay Configuration The ProLiant ML350 server supports a maximum of eight internal drive bays (four are removable media drives, four are hard drives). Figure 2-11 and Table 2-2 show the drive bay configurations.
Page 29: Non-Hot-Plug Hard Drive
Removal and Replacement Procedures 2-15 Non-Hot-Plug Hard Drive To remove the non-hot-plug hard drive: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the front bezel door. See “Front Bezel Door” earlier in this chapter. 3.
Page 30 2-16 Compaq ProLiant ML350 Maintenance and Service Guide 5. For systems equipped with a drive bay cover, loosen the thumbscrews (1), then remove the drive bay cover (2). Figure 2-13. Removing the drive bay cover from a non-hot-plug hard drive cage 6.
Page 31 Removal and Replacement Procedures 2-17 7. With a Torx T-15 screwdriver, remove the guide screws from the hard drive. Figure 2-15. Removing guide screws from the non-hot-plug hard drive Reverse steps 1 through 7 to replace a non-hot-plug hard drive.
Page 32: Non-Hot-Plug Hard Drive Cage
2-18 Compaq ProLiant ML350 Maintenance and Service Guide Non-Hot-Plug Hard Drive Cage To remove a non-hot-plug hard drive cage: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the front bezel door. See “Front Bezel Door” earlier in this chapter.
Page 33 Removal and Replacement Procedures 2-19 7. With a Torx T-15 screwdriver, remove the four screws (1) securing the drive cage to the chassis. 8. Slide the drive cage (2) backward until it stops. Then pull the drive cage (3) away from the chassis.
Page 34: Hot-Plug Hard Drive Or Drive Blank
2-20 Compaq ProLiant ML350 Maintenance and Service Guide Hot-Plug Hard Drive or Drive Blank The ProLiant ML350 server is optionally available with hot-plug hard drives. To remove a hot-plug hard drive or drive blank: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.
Page 35: Hot-Plug Hard Drive Cage
Removal and Replacement Procedures 2-21 Hot-Plug Hard Drive Cage To remove the hot-plug hard drive cage: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the front bezel door. See “Front Bezel Door” earlier in this chapter. 3.
Page 36: Removable Media Devices And Mass Storage Devices
2-22 Compaq ProLiant ML350 Maintenance and Service Guide Removable Media Devices and Mass Storage Devices The ProLiant ML350 server ships standard with four removable media and four mass storage device bays. The removable media bays contain a one-third height, 1.44-MB diskette drive, a one-half height IDE CD-ROM drive, and two open bays.
Page 37 Removal and Replacement Procedures 2-23 To remove a removable media device: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the front bezel door. See “Front Bezel Door” earlier in this chapter. 3. Remove the access panel. See “Access Panel” earlier in this chapter. 4.
Page 38 2-24 Compaq ProLiant ML350 Maintenance and Service Guide 5. While pushing up the drivelock (1), pull the device (2) out of the drive bay. Figure 2-22. Removing the removable media device Reverse steps 1 through 5 to replace a removable media device.
Page 39: Expansion Slots
Removal and Replacement Procedures 2-25 Expansion Slots Figure 2-23. Locating the expansion slots Table 2-4 Expansion Slots Item Slot 32-bit PCI (Server Feature Board) 64-bit PCI 64-bit PCI 32-bit PCI 32-bit PCI 32-bit PCI...
Page 40: Expansion Board (Server Feature Board)
2-26 Compaq ProLiant ML350 Maintenance and Service Guide Expansion Board (Server Feature Board) To remove an expansion board (Server Feature Board): 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter.
Page 41 Removal and Replacement Procedures 2-27 5. Push in the expansion board slot release lever (1) to release it, then rotate the lever (2) outward. 6. Remove the expansion board (3). Figure 2-25. Removing the expansion board (server feature board) Reverse steps 1 through 6 to replace an expansion board.
Page 42: Memory
2-28 Compaq ProLiant ML350 Maintenance and Service Guide Memory The ProLiant ML350 server supports PC 133-MHz ECC SDRAM Dual Inline Memory Modules (DIMMs). Additional DIMMs (64-, 128-, 256-, or 512-MB) are available to upgrade the system memory. The server has four DIMM sockets located on the system board.
Page 43: Memory Module
Removal and Replacement Procedures 2-29 Memory Module To remove an SDRAM DIMM: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter. 3. Press outward on both latches of the DIMM (1) at the same time. This action releases the module and pushes it partially out of the socket.
Page 44: Memory Combinations
2-30 Compaq ProLiant ML350 Maintenance and Service Guide Memory Combinations The following guidelines MUST be followed when installing or replacing memory: Use only 64-, 128-, 256-, or 512-MB ECC SDRAM DIMMs. SDRAM DIMMs must be PC 133-MHz ECC. Use Compaq SDRAM DIMMs only.
Page 45: Processor
Removal and Replacement Procedures 2-31 Processor Figure 2-28. Processor and Processor Power Module (PPM) slot locations Table 2-6 Processor and Processor Power Module (PPM) Slot Locations Item Description Processor slot 1 (populated with processor) Processor slot 2 (populated with processor terminator module) PPM slot 1 (populated) PPM slot 2...
Page 46 2-32 Compaq ProLiant ML350 Maintenance and Service Guide To remove a processor: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter. 3. Push the release tabs (1) toward the center of the processor, and then gently lift the processor (2) from the system board.
Page 47: Processor Terminator Module
Removal and Replacement Procedures 2-33 Processor Terminator Module A processor terminator module must be installed in each empty processor slot. The processor terminator module is removed to install a second processor and PPM. To remove the processor terminator module: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2.
Page 48: Processor Power Module (Ppm)
2-34 Compaq ProLiant ML350 Maintenance and Service Guide Processor Power Module (PPM) Each Intel Pentium III processor supplied by Compaq comes with a Processor Power Module (PPM) (DC-to-DC converter). A PPM is removed when it needs to be replaced or when replacing the system board.
Page 49: Removal And Replacement Procedures
Removal and Replacement Procedures 2-35 System Board To remove the system board: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter. 3. Disconnect all power cables, device cables, and the power switch cable from the system board.
Page 50 2-36 Compaq ProLiant ML350 Maintenance and Service Guide 6. With a Torx T-15 screwdriver, remove the four screws (1) securing the system board to the chassis. 7. Push the system board (2) toward the front of the unit until it stops.
Page 51: Batteries
Removal and Replacement Procedures 2-37 Batteries The ProLiant ML350 server has a battery on the system board and a battery on the Server Feature Board. These batteries are required to maintain data. The system board battery provides power to the real-time clock. When your server no longer automatically displays the correct date and time, you may need to replace the battery.
Page 52: Replacing The System Board Battery
2-38 Compaq ProLiant ML350 Maintenance and Service Guide Replacing the System Board Battery To remove and replace a lithium battery on the system board: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter.
Page 53: Replacing The Server Feature Board Battery
Removal and Replacement Procedures 2-39 Replacing the Server Feature Board Battery To remove and replace a lithium battery on the system board: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter. 3.
Page 54: Power Supply
2-40 Compaq ProLiant ML350 Maintenance and Service Guide Power Supply To remove the power supply: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter. 3. Disconnect the internal power supply connectors from all system devices and the system board.
Page 55: Feet
Removal and Replacement Procedures 2-41 Feet To remove the feet from the chassis, one at a time: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the front bezel door. See “Front Bezel Door” earlier in this chapter. 3.
Page 56: Diagnostics And Troubleshooting
Chapter Diagnostics and Troubleshooting This chapter describes software and firmware diagnostic tools available for Compaq server products utilizing the Server Feature Board. The sections in this chapter are: Diagnostic Tools Utility Overview Default Configuration Inspect Utility Utilities Access Power-On Self-Test (POST) Error Messages...
Page 57: Diagnostic Tools Utility Overview
3-2 Compaq ProLiant ML350 Maintenance and Service Guide Diagnostic Tools Utility Overview These tools were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Table 3-1 Diagnostic Tools Tool What it is How to run it...
Page 58 Array Diagnostics A Windows-based tool designed to run Use the information provided in “Array Utility (ADU) on all Compaq systems that support Diagnostics Utility (ADU)” later in this Compaq array controllers. Two main chapter. functions of ADU are to collect all...
Page 59: Default Configuration
3-4 Compaq ProLiant ML350 Maintenance and Service Guide Default Configuration When the system is first powered up, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and OS Installation programs.
Page 60: Utilities Access
SmartStart and Support Software CD. Running Compaq Utilities Compaq Utilities may be run from diskette or from the SmartStart and Support Software CD. Running the Utilities from Diskette Run the utilities from their individual diskettes. If you have a utility diskette newer than the version on the SmartStart and Support Software CD, use that diskette.
Page 61: Power-On Self-Test (Post) Error Messages
Compaq products. Your system generates only the codes that are applicable to your configuration and options. NOTE: Many of the actions listed require you to run Diagnostics or the server setup utility appropriate to your server. Steps for running these utilities are also provided in the Compaq Servers Troubleshooting Guide.
Page 62: System Halted
Diagnostics and Troubleshooting 3-7 Table 3-2 POST Error Messages Error Code Audible Beeps Probable Source of Action Problem A Correctable None A memory module Run Diagnostics to identify the failed Memory Error has experienced an memory module, and then replace it. occurred prior to error that, while this power up...
Page 63 3-8 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem ECC Multiple Bit None A memory module Run Diagnostics and replace failed Error Detected in failure generated a memory module as indicated.
Page 64 102-System None 8237 DMA Replace the system board. Run the Board Failure controllers, 8254 Compaq server setup utility. timers, and so on. 104-ASR-2 Timer None System board failure. Run Diagnostics. Replace failed Failure assembly as indicated.
Page 65 3-10 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 174- None EISA or PCI board not Run the server setup utility and correct. Configuration/Slot found. Mismatch Device...
Page 66 Installation as indicated. 209-Memory 1 long, 1 short Unable to size Check memory module installation and Detection Failure. memory. if error persists, call Compaq authorized Check Memory service provider. Installation 211-Invalid None Nonredundant PPM Replace with a PPM that supports...
Page 67 3-12 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 215- None PPM (DC-DC Run Diagnostics. Replace failed Nonfunctioning converter) failed or assembly as indicated. Voltage Regulator lost redundancy.
Page 68 Diagnostics and Troubleshooting 3-13 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 301-Keyboard None Keyboard failure Replace the keyboard. Error or Test occurred. Fixture Installed ZZ-301-Keyboard None Keyboard failure A key is stuck. Try to free it. Error occurred.
Page 69 3-14 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 404-Parallel Port 2 short Hardware conflict in If you have recently added new Address Conflict your system is...
Page 70 Diagnostics and Troubleshooting 3-15 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 611-Primary 2 short Hardware conflict in Run your server setup utility to Floppy Port your system is configure the diskette drive port Address preventing the address and manually resolve the...
Page 71: Ecc Sdram
3-16 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 802-Processor X None System detected that Verify that a processor or is missing or the indicated processor terminator board is...
Page 72 Diagnostics and Troubleshooting 3-17 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 805-The bootstrap None System has detected Remove the processor from processor is not that the processors processor slot 1. the lowest in the system are not Remove the processor from stepping...
Page 73 3-18 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 807-The Setup None System board Remove power from the system. password is configuration switch Locate the system board cleared.
Page 74: Failure Detected
Diagnostics and Troubleshooting 3-19 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1611-CPU Fan None Required fan not Check fans. failure detected spinning. Reseat fan cable. Replace fan. 1611-CPU Fan not None Required fan not Check fans.
Page 75 3-20 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1613-Low System None Real-time clock Replace battery (or add external battery) Battery. system battery is as soon as possible.
Page 76 Diagnostics and Troubleshooting 3-21 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1620-Locked SCSI None SCSI bus failure Ensure that the integrated SCSI controller Bus Detected. detected. has SCSI termination attached. Verify SCSI bus cabling.
Page 77 3-22 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1720-Slot X Drive None Hard drive predictive The indicated drive has reported a Array – S.M.A.R.T. failure condition SMART predictive failure condition.
Page 78: Memory Size
Diagnostics and Troubleshooting 3-23 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1724-Slot X Drive None Drive change The logical drive configuration has been Array – Physical detected. updated automatically following physical Drive Position drive position changes.
Page 79 3-24 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1729-Slot 1 Drive None Initial RAID This message is normal following the Array – Disk configuration in...
Page 80 Diagnostics and Troubleshooting 3-25 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1752-Slot X Drive None The array controller Remove the array controller and replace Array – This cannot access with a version that addresses memory in controller is not physical system the required range.
Page 81 3-26 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1767-Slot X Drive Array Option ROM is Not Programmed Correctly or Remove or reconfigure conflicting ISA may Conflict with the Memory Address Range of an ISA Card. Check...
Page 82 Diagnostics and Troubleshooting 3-27 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1771-Primary Disk None Internal and external Run the server setup utility and correct. Port Address hard drive controllers Assignment are both assigned to Conflict the primary address.
Page 83 3-28 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1775-Slot X Drive None Storage system Power down the system. Check external Array – ProLiant problem detected.
Page 84 Check SCSI cables. If the message Condition Detected indicates to check SCSI cables, verify your cabling against the SCSI Port Y: diagrams in your Compaq Smart Side-Panel must be Array Controller user guide. If the Closed to Prevent routing is correct, replace cables on...
Page 85 3-30 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1778-Drive Array None This message No action necessary. resuming displays whenever a Automatic Data controller reset or...
Page 86 Diagnostics and Troubleshooting 3-31 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1782-Disk None Hard disk drive Run Diagnostics. Replace failed Controller Failure circuitry error assembly as indicated. detected. 1783-Slot X Drive None ROM installation If this message displays immediately Array Controller...
Page 87 3-32 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source Action of Problem 1785-Slot X Drive None Drive array Array not Configured configuration not (followed by one of detected. the following): Run Compaq Array Run the Array Configuration Utility (ACU).
Page 88 Diagnostics and Troubleshooting 3-33 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1786-Slot 1 Drive None System in Interim Press F1 to allow Automatic Data Array Recovery Data Recovery mode. Recovery to begin. Data is automatically Needed.
Page 89 3-34 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source Action of Problem 1787-Drive Array None Hard drive X failed Check for loose cables. Operating in Interim or cable is loose or Replace defective cables.
Page 90 Diagnostics and Troubleshooting 3-35 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1789-Slot X Drive None Cable or hard drive Check the cable connections. Array SCSI Drive(s) failure occurred. If cables are connected, replace the Not Responding.
Page 91 3-36 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1792-Secondary None Part of the IDE drive Run Diagnostics and replace failed Disk Controller electronics has assembly as indicated.
Page 92 Array Accelerator defective or has been properly seated. Not Responding. removed. Run the server setup utility to Array Accelerator is reconfigure the Compaq IDA-2 temporarily without the array accelerator. disabled. 1797-Drive Array – None Hard parity error Enable array accelerator.
Page 93 3-38 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Action Problem 1800-Temperature None System has Power down the system and allow Alert exceeded allowable it to cool. temperature Check fans for proper airflow and thresholds.
Page 94: Diagnostics Software
Diagnostics and Troubleshooting 3-39 Diagnostics Software The Test Error Codes tables include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action. Each system generates only those codes that apply to its configuration and options.
Page 95: 100 - 199, Primary Processor Test Error Codes
3-40 Compaq ProLiant ML350 Maintenance and Service Guide 100 – 199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions. Table 3-3 Primary Processor Test Error Codes Error Code...
Page 96: 200 - 299, Memory Test Error Codes
Diagnostics and Troubleshooting 3-41 200 – 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Table 3-4 Memory Test Error Codes Error Code Description Recommended Action 200-xx Invalid memory configuration. Reinsert memory modules in correct location and retest. 201-xx Memory machine ID test failed.
Page 97: 300 - 399, Keyboard Test Error Codes
3-42 Compaq ProLiant ML350 Maintenance and Service Guide 300 – 399, Keyboard Test Error Codes The 300 series of diagnostic error codes identifies failures with keyboard and system board functions. Table 3-5 Keyboard Test Error Codes Error Code Description Recommended Action...
Page 98: 500 - 599, Video Display Unit Test Error Codes
Diagnostics and Troubleshooting 3-43 500 – 599, Video Display Unit Test Error Codes The 500 series of diagnostic error codes identifies failures with video or system board functions. Table 3-7 Video Display Unit Test Error Codes Error Code Description Recommended Action 501-xx Video controller test failed.
Page 99: 600 - 699, Diskette Drive Test Error Codes
3-44 Compaq ProLiant ML350 Maintenance and Service Guide 600 – 699, Diskette Drive Test Error Codes The 600 series of diagnostic error codes identifies failures with diskette, diskette drive, or system board functions. Table 3-8 Diskette Drive Test Error Codes...
Page 100: 800 - 899, Video Board Test Error Codes
Diagnostics and Troubleshooting 3-45 800 – 899, Video Board Test Error Codes The 800 series of diagnostic error codes identifies failures with video boards or system board functions. Table 3-9 Video Board Test Error Codes Error Code Description Recommended Action 802-xx Video memory test failed.
Page 101: 1200 - 1299, Modem Communications Test Error Codes
3-46 Compaq ProLiant ML350 Maintenance and Service Guide 1200 – 1299, Modem Communications Test Error Codes The 1200 series of diagnostic error codes identifies failures with the modem. Table 3-11 Modem Communications Test Error Codes Error Code Description Recommended Action...
Page 102: 1700 - 1799, Hard Drive Test Error Codes
Diagnostics and Troubleshooting 3-47 1700 – 1799, Hard Drive Test Error Codes The 1700 series of diagnostic error codes identifies failures with hard drives, hard drive controller boards, hard drive cables, and system board functions. If the system uses a drive array controller, see “Array Diagnostic Utility (ADU)”...
Page 103: 1900 - 1999, Tape Drive Test Error Codes
3-48 Compaq ProLiant ML350 Maintenance and Service Guide 1900 – 1999, Tape Drive Test Error Codes The 1900 series of diagnostic error codes identifies failures with tape cartridges, tape drives, tape drive cables, adapter boards, or the Server Feature Board assembly.
Page 104 Diagnostics and Troubleshooting 3-49 Table 3-14 Advanced VGA Board Test Error Codes continued Error Code Description Recommended Action 2410-xx Video 640x200-mode test failed. Run the BIOS Setup Utility. Replace the monitor and retest. 2411-xx Video screen memory page test failed. Replace the Advanced VGA board or other 2412-xx Video gray scale test failed.
Page 105: 6500 - 6599, Scsi Hard Drive Test Error Codes
3-50 Compaq ProLiant ML350 Maintenance and Service Guide 6500 – 6599, SCSI Hard Drive Test Error Codes The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cables, and system board functions. If the system uses a drive array controller, see “Array Diagnostic Utility (ADU)”...
Page 106: 6700 - 6799, Scsi Tape Drive Test Error Codes
Diagnostics and Troubleshooting 3-51 6700 – 6799, SCSI Tape Drive Test Error Codes The 6700 series of diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cables, adapter boards, or the Server Feature Board assembly. Table 3-17 SCSI Tape Drive Test Error Codes Error Code...
Page 107: Array Diagnostic Utility (Adu)
The two main functions of The ADU are to collect all possible information about array controllers in the system and to generate a list of detected problems. The error messages and codes listed include all codes generated by Compaq products. The system generates only codes applicable to the configuration and options in the server.
Page 108: Adu Diagnostic Messages
Diagnostics and Troubleshooting 3-53 Table 3-19 ADU Diagnostic Messages Message Description Recommended Action Accelerator Array controller did not detect a Install the array accelerator board on the array board not configured array accelerator board. controller. If an array accelerator board is detected already installed, check for proper seating on the array controller board.
Page 109 3-54 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Accelerator At least one line in the cache is no Replacement of cache should be considered. If status: Excessive longer in use due to excessive ECC...
Page 110 Diagnostics and Troubleshooting 3-55 Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Adapter/NVRAM EISA nonvolatile RAM has an ID for a Run the BIOS Setup Utility. ID mismatch different controller from the one physically present in the slot. Array accelerator Battery is not fully charged.
Page 111 3-56 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Controller is not Controller is not configured. If Look for messages indicating which drives have configured controller was previously configured been moved. If none displays and drive...
Page 112 Diagnostics and Troubleshooting 3-57 Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Drive (bay) X is a This drive has been replaced and Replace the drive. replacement marked OK by the firmware. This drive marked OK may occur if a drive has an intermittent failure (for example, if a drive has previously failed, then when ADU is run, the drive starts...
Page 113 3-58 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Error occurred Error occurred while ADU was trying If there were multiple errors, this drive may reading RIS copy to read the RIS from this drive.
Page 114 Diagnostics and Troubleshooting 3-59 Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Logical Drive X This status could be issued for Check for drive failures, wrong drive replaced, status = FAILED several reasons. If this logical drive is or loose cable messages.
Page 115 3-60 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Loose cable Controller unable to communicate Check all controller and drive cable detected – with one or more physical drives, connections. logical drives...
Page 116 Soft Firmware ADU has determined that the Run the Compaq Upgrade Utility to place the Upgrade controller is running firmware that latest firmware on all drives. required has been soft upgraded by the Compaq Upgrade Utility.
Page 117 3-62 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Warning bit A Monitor and Performance threshold Check the other error messages on the detected violation may have occurred. Status diagnosis screen for an indication of the of a logical drive may not be OK.
Page 118: Integrated Management Log (Iml)
Compaq IML Viewers Compaq Insight Manager Compaq Insight Manager is a comprehensive management tool used to monitor and control the operation of Compaq servers and clients. Compaq Insight Manager consists of two components: a Windows-based console application, and server- or client-based management data collection agents.
Page 119 2. Select the Configuration button, then the Recovery button, and then Print. Compaq Survey Utility The Compaq Survey Utility is a serviceability tool available on the SmartStart CD. It delivers online-configuration capture and comparison to maximize server availability. It is delivered on the Compaq Management CD in the SmartStart package or is available on the Compaq website.
Page 120: Event List
IMD, from within Compaq Insight Manager, or the Compaq Survey Utility. An example of the format of an event displayed on the IMD as follows:...
Page 121 3-66 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-20 Event Messages continued Event Type Event Message Action Processor Correctable Error Processor Correctable Error Threshold Replace the processor. Threshold exceeded passed (Slot X, Socket X). Uncorrectable Error Unrecoverable Host Bus Data Parity Error.
Page 122 Event Type Event Message Action Automatic Server Recovery System Lockup ASR Lockup Detected: Cause Call the Compaq authorized service provider or Compaq for diagnosis. Operating System System Crash Blue Screen Trap: Cause [NT] Refer to the documentation for the operating system.
Page 123: Rapid Error Recovery
3-68 Compaq ProLiant ML350 Maintenance and Service Guide Rapid Error Recovery Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification and resolution of complex faults. The Rapid Recovery Engine and Insight Management Agents notify the system administrator when a failure occurs, ensuring that the server experiences minimal downtime.
Page 124: Asr Features
Diagnostics and Troubleshooting 3-69 Table 3-21 ASR Features Feature Definition Software error recovery If enabled, ASR is activated if the OS hangs or has a crash that results in a lockup. Thermal shutdown If enabled, shuts down the server if a critical thermal error occurs. UPS shutdown If enabled, allows the server to perform a shutdown if a UPS is activated.
Page 125 3-70 Compaq ProLiant ML350 Maintenance and Service Guide Compaq Server Management Driver The Compaq Server Management Driver resets the ASR timer continually. The timer is set to expire in 10 minutes. If the ASR timer counts down to zero before being reset, due to an operating system crash or a server lockup, ASR restarts the server.
Page 126: Asr Integrated Management Log (Iml) Messages
This information helps you quickly identify and correct the problem, thus minimizing downtime. You can view the IML through Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs.
Page 127 3-72 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-22 ASR IML Messages continued Message Description NMI – Fail-Safe Timer Software was unable to reset the system fail-safe timer, resulting in a Expiration server failure. Processor Exception The indicated processor exception occurred.
Page 128: Storage Fault Recovery Tracking
Diagnostics and Troubleshooting 3-73 Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters, such as timeouts, spin-up, and self-test errors of SCSI drives. You can use these parameters to pinpoint failed storage subsystem components and to recover from a controller or hard drive failure. Storage Automatic Reconstruction This feature automatically reconstructs data to an online spare or to a replaced drive if a drive fails.
Page 129: Rompaq Error Recovery Options
Should an error such as a power failure occur during this process, the flash operation cannot be completed, causing the ROM image in the server to be corrupted. Compaq provides two options for ROMPaq recovery, depending on the server and circumstances involved.
Page 130 Diagnostics and Troubleshooting 3-75 4. Insert the ROMPaq diskette. Although you use a normal ROMPaq diskette, this situation does not allow you to save the old image. 5. Power up the server. The keyboard, mouse, and monitor are all inactive. 6.
Page 131: Compaq Insight Manager
Compaq Insight Manager Compaq Insight Manager is the Compaq application for easily managing networked systems. Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of the servers. In Compaq servers, every hardware subsystem, such as disk storage, system memory, and system processor, has a robust set of management capabilities.
Page 132: Compaq Insight Management Software Architecture
Compaq Insight Management Software Architecture The Compaq Insight Management software architecture is typical of other network management solutions. It has a client/server architecture and is composed of agent software (Compaq Insight Management Agents) and the management application software (Compaq Insight Manager).
Page 133: Connectors, Switches, And Led Indicators
Chapter Connectors, Switches, and LED Indicators This chapter contains locations and descriptions of the following ProLiant ML350 server components: Connectors on the system board, rear panel, and Server Feature Board Switches on the system board and Server Feature Board LED (status) indicators...
Page 134: System Board Components
4-2 Compaq ProLiant ML350 Maintenance and Service Guide System Board Components Figure 4-1. System board components Table 4-1 System Board Components Item Description Item Description Power supply connector 32-bit PCI slot 5 Power supply connector 32-bit PCI slot 4 Processor slot 2...
Page 135: Rear Panel Components
Connectors, Switches, and LED Indicators 4-3 Rear Panel Components Figure 4-2. Rear panel components Table 4-2 Rear Panel Components Item Description Item Description Serial port A connector RJ-45 Ethernet port Parallel port connector Video connector Serial port B connector Power cord connector Keyboard connector SCSI knockouts Mouse connector...
Page 136: Server Feature Board Components
4-4 Compaq ProLiant ML350 Maintenance and Service Guide Server Feature Board Components Figure 4-3. Server Feature Board components Table 4-3 Server Feature Board Components Item Description Item Description Server Management RJ-45 Ethernet port Information Cable (SMIC) connector SCSI channel A connector...
Page 137: Switches
Connectors, Switches, and LED Indicators 4-5 Switches This section contains graphics and tables showing switch locations on the ProLiant ML350 server system board and Server Feature Board. System Board Configuration Switchbank Settings 1 2 3 4 Figure 4-4. System board configuration switchbank location and default settings (SW1)
Page 138 4-6 Compaq ProLiant ML350 Maintenance and Service Guide 2 3 4 5 6 7 8 Figure 4-5. Server Feature Board configuration switchbank location and default settings (SW3) Table 4-5 Server Feature Board Configuration Switchbank Settings (SW3) Switch Function Default Position...
Page 139: Led (Status) Indicators
Connectors, Switches, and LED Indicators 4-7 LED (Status) Indicators This section contains graphics information for the following ProLiant ML350 server components: Power and hard drive activity indicators Integrated Network Controller status indicators Auxiliary power indicator...
Page 140: Power And Hard Drive Activity Indicators
4-8 Compaq ProLiant ML350 Maintenance and Service Guide Power and Hard Drive Activity Indicators Figure 4-6. Power and hard drive activity indicators Table 4-6 Power and Hard Drive Activity Indicators Item Status Condition System is off. Flashing System is in standby power state.
Page 141: Integrated Network Controller Status Indicators
Connectors, Switches, and LED Indicators 4-9 Integrated Network Controller Status Indicators Figure 4-7. Integrated Network Controller status indicators Table 4-7 Integrated Network Controller Status Indicators Item Description Status Condition Link No network link Linked to the network Speed 10Base-T 10 Mbps (10Base-T Ethernet) 100Base-TX 100 Mbps (100Base-TX Ethernet) Activity No network activity...
Page 142: Auxiliary Power Indicator
4-10 Compaq ProLiant ML350 Maintenance and Service Guide Auxiliary Power Indicator Figure 4-8. Auxiliary power indicator location CAUTION: If the auxiliary power indicator is illuminated, power is being supplied to your system. Do not attempt to service the server while power is supplied.
Page 143: Physical And Operating Specifications
Chapter Physical and Operating Specifications This chapter provides specifications for the Compaq ProLiant ML350 server. The following specifications are provided: System Unit Memory 1.44-MB Diskette Drive IDE CD-ROM Drive Wide Ultra2 SCSI Hard Drives Compaq NC3163 Fast Ethernet Embedded NIC...
Page 144: System Unit
5-2 Compaq ProLiant ML350 Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Dimensions Height 44.45 cm/46.99 cm with feet (17.5 inch/18.5 inch with feet) Width 21.59 cm/26.67 cm with feet (8.5 inch/10.5 inch with feet) Depth 60.96 cm/66.04 cm with feet...
Page 145: Memory
Physical and Operating Specifications 5-3 Memory Table 5-2 ECC SDRAM Specifications Size 64-, 128-, 256-, and 512-MB Speed PC 133-MHz Type Registered ECC SDRAM DIMMs 1.44-MB Diskette Drive Table 5-3 1.44-MB Diskette Drive Size 88.9-mm (3.5-inch) LED indicators (front panel) Green Read/write capacity per diskette 1.44-MB/720-KB...
Page 146: Ide Cd-Rom Drive
5-4 Compaq ProLiant ML350 Maintenance and Service Guide IDE CD-ROM Drive Table 5-4 IDE CD-ROM Specifications Applicable disk CD-ROM (modes 1 and 2); mixed mode (audio and data combined); CD-DA; Photo CD (single- and multiple-session), CD-XA (mode 2, forms 1 and 2); CDI ready; CD-WO...
Page 147: Ide Cd-Rom Specifications
Physical and Operating Specifications 5-5 Table 5-4 IDE CD-ROM Specifications continued Laser parameters Type Semiconductor Laser GaA1As Wave length 780 +/- 25 nm Divergence angle 53.5° +/- 1.5° Output power 0.14 mW Operating conditions Temperature 5° to 45°C (41° to 113°F) Humidity 5% to 90% (10% to 80%)
Page 148: Wide Ultra2 Scsi Hard Drives
5-6 Compaq ProLiant ML350 Maintenance and Service Guide Wide Ultra2 SCSI Hard Drives Table 5-5 Non-Hot-Plug Wide Ultra2 SCSI Hard Drives 18.2-GB 18.2-GB 10-K 9.1-GB 9.1-GB 10-K Capacity 18,209.3-MB 18,209.3-MB 9,100.0-MB 9,100.0-MB Height 25.4-mm (1-inch) 25.4-mm (1-inch) 25.4-mm (1-inch) 25.4-mm (1-inch) Width 88.9-mm...
Page 149: Operating Temperature
Physical and Operating Specifications 5-7 Table 5-6 Hot-Plug Wide Ultra2 SCSI Hard Drives 18.2-GB 18.2-GB 10-K 9.1-GB 9.1-GB 10-K Capacity 18,209.3-MB 18,209.3-MB 9,100.0-MB 9,100.0-MB Height 25.4-mm (1-inch) 25.4-mm (1-inch) 25.4-mm (1-inch) 25.4-mm (1-inch) Width 88.9-mm 88.9-mm 88.9-mm 88.9-mm (3.5-inch) (3.5-inch) (3.5-inch) (3.5-inch) Interface...
Page 150: Compaq Nc3163 Fast Ethernet Embedded Nic
5-8 Compaq ProLiant ML350 Maintenance and Service Guide Compaq NC3163 Fast Ethernet Embedded NIC Table 5-7 Compaq NC3163 Fast Ethernet Embedded NIC Network interface 10Base-T/100Base-TX Compatibility IEEE 802.2, 802.3, 802.3u Data transfer method 32-bit, PC 33-MHz bus master Network transfer rate...
Page 151 Index ASR-2 timer failure 3-9 Asset Management, defined 3-76 Automatic Data Collection, access panel defined 3-77 part number 1-3 Automatic Server removing 2-7 Recovery See ASR removing, illustrated 2-7 automatic storage reconstruction, replacing 2-7 defined 3-73 access times auxiliary power indicator location, CD-ROM drive 5-4 illustrated 4-10 diskette drive 5-3...
Page 152 2 Compaq ProLiant ML350 Maintenance and Service Guide Compaq Insight Manager defined 3-63, 3-77 description 3-2 cable routing diagrams remote maintenance 3-77 CD-ROM drive 2-9 viewing the event list 3-64 diskette drive 2-9 Compaq Survey Utility four-device SCSI cable 2-10...
Page 153 Index 3 locating 2-1, 3-2 diagnosing 3-39 overview 3-2 Diagnostics 3-39 running 3-39 drive(s) disabled due to array test error codes accelerator data loss 3-37 CD-ROM drive 3-50 errors 3-25, 3-26, 3-27, 3-30, diskette drive 3-44 3-31, 3-34, 3-35, 3-37 hard drive 3-47, 3-50 operating in interim recovery keyboard 3-42...
Page 154 4 Compaq ProLiant ML350 Maintenance and Service Guide error codes See also test error codes error messages 100 through 199 3-40 Accelerator 3-53, 3-54, 3-60, 1100 through 1199 3-45 3-62 1200 through 1299 3-46 adapter/NVRAM ID 3-55 1700 through 1799 3-47...
Page 155 Index 5 event type fans ASR system lockup 3-67 I/O location, illustrated 2-11 fan failure 3-65 POST messages 3-7, 3-18, 3-19, machine environment 3-20 fans 3-65 system overheat condition 3-65 locations, illustrated 2-11 main memory part number 1-5 Correctable Error threshold removing 2-12 exceeded 3-65 removing, illustrated 2-13...
Page 156 6 Compaq ProLiant ML350 Maintenance and Service Guide icons on equipment 2-2 IDE CD-ROM drive See CD-ROM drive hard drive illustrations hot-plug access panel, removing 2-7 removing 2-20 auxiliary power indicator removing, illustrated 2-20 location 4-10 replacing 2-20 battery, removing 2-38, 2-39...
Page 157 Index 7 rear panel components 4-3 integrated server management removable media bays 2-22 features 3-68 removable media blank, Integrated Smart Array Controller removing 2-8 Installation Guide 3-29 removable media device cables, internal drive bays, maximum removing 2-23 supported 2-14 removable media devices, internal SCSI jumper board not removing 2-24 installed 3-21...
Page 158 8 Compaq ProLiant ML350 Maintenance and Service Guide removing DIMMs, identified 4-3 illustrated 2-29 parallel printer, test error codes 3-42 replacing 2-29 parity check 2 3-8 size 5-3 parity error POST messages 3-8 specifications 5-3 part numbers speed 5-3 access panel 1-3...
Page 159 Index 9 PCI Hot Plug POST messages 3-20 processor speed 3-16 PCI retainer, part number 1-6 resume 3-8 PCI slots powered down, error ROM 3-8, 3-9 message 3-20 Run System Configuration Pentium III Processor See processor Utility 3-9 pointing device interface, test error SCSI bus cable configuration codes 3-51 error 3-21...
Page 160 10 Compaq ProLiant ML350 Maintenance and Service Guide processor removable media devices configuration invalid 3-10 identified 2-22 locations, illustrated 2-31 removing 2-23 missing or terminator board is removing cables, not present 3-16 illustrated 2-23 part number 1-5 removing, illustrated 2-24...
Page 161 Index 11 security, ASR 3-70 ProLiant drive storage enclosure serial port problem detected 3-29 address conflict detected 3-18 ProLiant storage system not identified 4-3 responding 3-28 POST messages 3-18 recovery needed 3-33 test error codes 3-45 replacement drive(s) detected OR Server Feature Board previously failed drive(s) components, illustrated 4-4...
Page 162 12 Compaq ProLiant ML350 Maintenance and Service Guide hard drives system components capacity 5-6, 5-7 exploded view 1-4 data transfer rate 5-6, 5-7 spare parts list 1-5 height 5-7 System Configuration Utility interface type 5-6, 5-7 F10 key POST message 3-9...
Page 163 Index 13 Modem Communications Test telephone numbers Error Codes 3-46 Compaq authorized resellers ix Non-Hot Plug Wide Ultra2 SCSI Compaq download facility ix Hard Drives 5-6 technical support ix Parallel Printer Test Error telephone symbol 2-2 Codes 3-42 temperature Pointing Device Test Error...
Page 164 14 Compaq ProLiant ML350 Maintenance and Service Guide utilities ventilation clearances, caution viii accessing 3-5 VGA board, test error codes 3-48 description 3-3 video connector, identified 4-3, 4-4 diagnostic messages 3-53 video display unit, test error locating 2-1 codes 3-43...

Compaq ProLiant ML350 Maintenance And Service Manual

Table of Contents

Chapter 1 Illustrated Parts Catalog

Chapter 2 Removal and Replacement Procedures

Chapter 3 Diagnostics and Troubleshooting

Chapter 4 Connectors, Switches, and LED Indicators

Chapter 5 Physical and Operating Specifications

System Components/System Halted

Quick Links

Chapters

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Summary of Contents for Compaq ProLiant ML350

Table of Contents